I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and…read moreunfortunately, I never got to go due to their TERRIBLE customer service. A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy-- to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn't intend on changing my appointment at that given time. The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don't know if I need to yet, just weighing my options. Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date. After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again. Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing. Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them. I really wanted to support a Black owned business, but there are others in the city that deserve the money that you'd spend here. UPDATE: Per the business owner's response (Alexis), she has made it even more apparent that her overall inadequacy and inability to thoroughly read, be honest, and even manage her books properly is alarmingly unprofessional. In the response (below), she claims that they "went out of their way to accommodate me past business hours," which is a prime example of her fragrant dishonesty. I simply asked her for whatever time that was available for my booking. I never asked for a time. Alexis took it upon HERSELF to book me at 6pm and not 6:30pm, as she claims. Please see below for proof of my statements via Alexis and I's text message conversation. In addition, I did call at least 4 times to try to be considerate, so I wouldn't cancel my booking. As I mentioned in my initial review, I had just received news of my grandpa's passing and had to change my flight to attend the funeral. When I messaged her (see texts below), I apologized for the calls and notified her of my family emergency-- which she chooses to ignore-- and even settled to come in for the appointment still because I didn't want to throw off their schedule. With the passing of my grandpa, I simply wasn't thinking of if the business was closed or not, and just wanted to get in contact with someone who could possibly give me information on rescheduling, if I decided to. Also, since when is calling a business when they're "not open" an inconvenience? If their contact number was solely their business number, someone calling during the daytime closed or not, isn't bizarre-- logically. Simply put, this all stemmed from a very prideful, egotistical business owner that refuses to own up to her mistakes and apologize for cancelling my appointment, when I only contacted her to get information on their rescheduling/cancellation policy. I believe that she may have trouble properly reading. During our entire exchange via text message, I was so kind to her. Never gave a rude or snappy response. So I'm unsure why she deemed that I wasn't a "good fit for their business." I will also be contacting the Better Business Bureau on this matter.

I be 100% honest, they're one of the best doing silk press, but the minute I walk into the salon,…read morethey make me feel uninvited. when I first walk inside, they literately kick me out and told me to wait outside while the girl that came after was allowed to go inside the salon. I waited outside for my name to be called. when the lady was doing my hair she was talking about my extension to her co workers, talking about how bad they did my install ETC I am from Dominican republic of course I do have an accent, and they were all talking about my accent and laughing about IT I will never go back there. poor customer service.

I went just by the reviews and I was pleasantly pleased with this young lady's poise and care for…read moreme as her new customer. The atmosphere was quaint and private. I enjoyed the experience and will go again. Oh yeah, she did a great job on my hair. Thank you Lisa!

Went for the first time yesterday!!! Lisa did such a great job. Her place is very warm and inviting…read morewithout the busy crowdedness of other salons. It was a one on one atmosphere!!! She did such an amazing job on my relaxer and I love love love it!! I definitely would recommend and I plan to see her again in the near future! Thanks Lisa!!

This use to be my go to for my hair. However, the last few times I have made an appointment they…read morecan't ever seem to find the appointment and as if I called the right place! I've been coming here for years 8 to be exact of course I did! It's very unprofessional and means you do not value me as a customer. This woman use to be so inviting upon walking in now she just looks and talks shyt in Spanish that I can understand very well. My appointment was 2pm it is now 3pm. Then tell me your running behind how when you only take appointments so you all OVERBOOKED

Service was very good. Greetings when you walk in the door. Very organized…read more Quality of work and results were amazing. Vibe, made comfortable.

Haircut was just as we discussed and price changed by $25.00??? To me that is a bit more than what…read moreI was told originally.

Theresa and her staff are all amazing! I walk out of there every visit feeling like a million…read morebucks! Theresa is always point on with cut, color, and advice of what would work best for my hair. I trust her implicitly! Everyone at Salon J Christian is so kind and friendly. I feel like I'm visiting with friends.

I've been coming to this salon for a while now, and I can honestly say--it just keeps getting…read morebetter every time! From day one, the experience has been consistently peaceful, professional, and refreshing. The space itself is absolutely beautiful--every detail from the color scheme to the logo is so well thought out. It feels modern, clean, and calming as soon as you walk in. You're greeted with warm customer service, and there's never a long wait. Your appointment time is actually your appointment time, which is a rare gem in the salon world! What I appreciate most is the education I've received about my hair and how to truly care for it between visits. I'm always able to ask questions and get helpful, honest suggestions. On top of that, they're constantly offering new products and services that actually work. I've fallen in love with several of the hair products sold here--top-tier quality! It's clear they genuinely care about their clients' experience, comfort, and hair health. I always leave feeling taken care of, relaxed, and excited for my next visit. If you haven't made an appointment yet--do it! You'll thank yourself later.

The hair stylist at Mane Nutrients is very knowledgeable, courteous, and versatile with natural…read morehair. The communication from the team is above and beyond! You will not be disappointed with your choice in this salon!

I had an appointment with Jared @2:15 on July 31, 2018 At 2:08, he summoned the receptionist to the…read moreback to speak with her. The receptionist came back to say that my appointment was cancelled because Jared was sick. This would have been a believable story had I not witnessed Jared take another client (who came in after me) to his station. This type of unprofessionalism is unacceptable. I took off early from work; in addition, I was there to get my roots touched up because I wanted to look good for my teacher yearbook photo. Maybe the other stylists are professional, but Jared is not the one.

I haven't had a haircut in five years. I've had a shaved head ever since "The Incident," but this…read moreyear I was feeling a little saucy. I'd been growing my hair out since Easter, and by November it was getting to be a little out of control. My lion's mane needed to be tamed, preferably by a woman wielding a whip and a stool. (Lion tamers use 4-legged chairs/stools because the multiple legs make it harder for the lion to focus on one thing at a time. Something something about their vision go read Wikipedia.) I found Fresche on the Internet through the same tool you tools are using to read this right now. Congratulations. Making an appointment through fresche.net was super simple. I've been to adult sites that were more difficult to navigate, and you'd think they cater to the lowest common denominator. Anywho, I showed up for my appointment today with a randomly selected stylist, Laura. If you don't intend to read further, know that Laura is awesome and you should request her. I explained to Laura that for the last half decade, I'd been shaving my own head because on June 14th, 2011, genocide happened to my hair follicles. A genocide named Deborah. She was ruthless. But that's neither here nor there. So Laura had this new head of hair of mine to deal with, and me, a clueless buffoon who hasn't seen the inside of a salon since he was in college. Head of hair is being humble. Call me Mufasa from now on. Yes, I'm calling back to the lion's mane comment. Deal with it. So Laura asked what I wanted, and I told her to do what she thinks is best, which I'm sure is every hair stylist's least favorite answer. It's tantamount to someone saying "here's a blank canvas, draw whatever you want, just doing paint it in human excrement." But Laura handled it with grace and went to work. As an added bonus (and I don't even think she charged extra for this), Laura is a well-endowed woman, and she may or may not have rubbed her boobs against my head a few times. Intentionally? We may never know. It's not important. What is important is that after cutting and shampooing and MASSAGING my dome, Laura left me with already looked like a vast improvement. Then she used a word that I thought was reserved for the men of Midtown. Product. Laura wasn't willing to settle with me being stuck in my comfort zone. She introduced me to messing creme. Product. A generic word meant to refer to literally any manufactured good which has been re-purposed by the hair-care industry to describe things that make hair do stuff. That's the best way to describe it. So she showed me how to make my hair "sexy messy," and oh em gee did she make it work. When I went to work later that day, someone told me I looked like I'd been on Queer Eye for the Straight Guy. I don't even know if that show's on tv anymore! Do you understand the magnitude of that improvement? Laura Austin made my co-worker reference an outdated pop culture phenomenon to describe my haircut! She done good. Quote that. After five years of suffering from The Incident, Laura and the team at Fresche have alleviated my suffering and turned me into a super hero whose power is to make women weak in their knees just by seeing his hair and the confidence that comes along with it. So yes, you should get your bangs trimmed at this establishment.

I've been to this hair salon three times now and the owner is truly so sweet. She's really friendly…read moreand you can tell by how she interacts with her family and even with customers she doesn't know. She deserves all the good things. I brought my mom here once. My mom had multiple strokes and can't walk very well and the owner not only did her hair but also helped me with her and even told my mom she looks great to boost her mood. I will definitely be coming back.

I have been a client of Trini's for years and she never disappoints…read more You can tell she loves what she does. She promotes growth and healthy hair. If you try her once you will not want to go anywhere else

BEST HAIR EXPERIENCE EVER! After years of salon visits, Ms…read more Cynthia absolutely blew me away! She was so professional, so kind, and completely attentive to every detail -- from making sure every hair strand got the right product to checking in on my comfort the whole time. She totally respected my quiet vibe too, which I appreciated! I was nervous after a previous curl treatment elsewhere that didn't take... but this time? WOW. With the perfect rods, timing, and her expert touch -- I walked out with bouncy curls I instantly loved. Days later... still obsessed! Wash day came and the curls STAYED -- defined, full of life, and NO endless scrunching required! Ms. Cynthia is a true curl superhero. I'm officially a loyal customer forever! ‍