Good start - terrible follow-through!!…read more If our experience had ended with remediation, Paul Davis Restoration would have easily received 5 stars. After our dishwasher leaked on July 17 and caused damage in our home, the remediation team -- Kasey, Logan, Austin, and Eric -- were professional, communicative, and efficient from start to finish. They kept us informed every step of the way, handled the situation with care, and left the space clean when their work was complete. We were extremely satisfied with that portion of the process. Unfortunately, our experience changed significantly when we moved into reconstruction and a kitchen remodel. We were initially assigned a project manager who made repeated promises about timelines that were never met, and communication was extremely difficult. After months of little to no progress, we met a second project manager on October 10 who appeared knowledgeable, but was managing too many projects for consistent oversight. As a result, our project experienced repeated delays with minimal proactive communication. Our basement, which was also damaged, was eventually reconstructed and returned to its original condition. However, that work did not begin until after October 10, which was an unreasonable delay for restoration work. At the same time, our upstairs kitchen -- which was a full remodel -- saw no progress at all. From July 17 through January 9 -- nearly six months -- nothing had been done to rebuild the kitchen. On January 9, we terminated our contract with the kitchen still completely untouched. After termination, we took over as the general contractor ourselves and completed the kitchen in approximately six weeks. This made the lack of progress during the prior six months even more difficult to understand. We were also asked to turn over our insurance payment up front, which we later learned is generally not standard practice. After termination, we were told reimbursement would take 1-2 weeks, but it ultimately took three weeks to receive payment. While the remediation team did excellent work, the reconstruction and remodeling process was marked by significant delays, poor communication, and failure to meet stated timelines. Based on our experience, we would not recommend this company for reconstruction or remodeling services. The difference between the remediation experience and the reconstruction process was significant.

I personally do not recommend this company to anyone looking to restore damage to their house. We…read morehad unexpected flooding on August 17th. Paul Davis came out that week to help with the water damage and had to tear down our ceiling and rip apart some carpet, bathroom tiles, and some of our wood flooring. It is almost the end of October and they have still not come out to finish their reconstruction. My husband has reached out almost daily, including sending a message to the owner of the company. Now we are left with a torn apart bathroom (including damage to our cabinets that was done when the fans were placed by them), and ripped up carpet in our guest room and basement.

My parents' house in Kentwood, MI recently just had some water damage that pretty much destroyed…read moreour entire 1st floor. We had to get the place blown and dried out, replace all the woods, our basement was leaked as well. My parents called ServiceMaster and was helped by Jared Huisken, the owner. This was the very first time my family had experienced anything like this since we owned the house, and had no experience in anything including disaster response, clean up, or calling and claiming insurance. Jared was extremely nice and helpful to my parents, told my parents exactly what goes into the estimation and what any insurance would be able to (but will never inform them) to cover. He walked us through the entire process with the kindness of his heart and including all the details that my family wouldn't even consider or thought of, especially in time of crisis like this. His team of professionals were quick, fast, and knew exactly what they were doing in order to help my family get through some unexpected events like this. Thank you for all of your help, we appreciate services like your and the "going-above-and-beyond" attitude that puts our family's perspective in mind. I would recommend your service for anyone in need in a heartbeat!

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Our basement septic pump failed and resulted in an enormous amount of basement damage. The floors…read morewere ruined and the drywall was wicking sewage moisture up the walls. The humidity was unbearable. Our insurance agent first highly recommended a company who did an incredibly poor job, the first company actually caused more financial damage than they helped with. The first company didn't even set up a containment barrier. As a result I did my own research and I called Restoration1 of Grand Rapids for a second professional opinion. I can't imagine my family's well-being if I didn't get this second opinion from Restoration1. What was initially a "completed" $3k repair (by the insurance company's buddy and recommended vendor) turned into a $100,000+ remediation job once Restoration1 of Grand Rapids came in and laid out the facts and documentation to the insurance company. This is why you too should do your own research, and work with a company that isn't a puppet to the insurance company. Restoration1 of Grand Rapids was fair, worked with facts, and acted in good faith. Your family's health is at risk when you are subjected to these kinds of damages and your insurance company may downplay things in the beginning to avoid the realistic responsibilities of doing good quality work, which isn't cheap. It is why we pay insurance premiums and it is contractually intended for these events. Restoration1 saved my family's health from certain mold and also saved our financial future by helping document and support my claim by IICRC standards which many insurance companies state in their declaration pages to guide remediation to properties. From what I have seen, Restoration1 does remediation work by the books and they seem to have water and mold remediation standards memorized extremely well. Our son was a baby at the time of this catastrophe and he was immunocompromised, having breathing difficulty without presence of mold. We were extremely concerned for his safety and we became afraid of our own home. Cody, Kass, and Ryan, along with their extremely hard working staff guided us through the process and educated us on IICRC standards they would work through. Their expertise and ability to stay organized through the lengthy process alleviated our stress and they helped order air mold testing services on two separate occasions to add extra support to the claim against our insurance company and also show improvement for us to feel safe going back into the home. Now, I recommend Restoration1 to literally anyone when I hear the words house fire, storm damage, water damage, flooding, mold remediation, or smoke remediation. They are the professionals and no other company could be better to work with in my opinion. Several hours after this basement claim wrapped up, there was a huge storm (Last August 2023) and a tree went through our roof causing water to go through 3 floors... guess who we called? It was pure stress until calling Ryan, and Kass got on it right away even though there was a huge power outage and blocked roads affecting the county. This time we were more relaxed, having a lot of trust their process and we have the greatest appreciation for the hard work they do. We are nearly wrapped up with this new claim and while I hope we don't need their services in the future, they will be my first call and they have a permanent place in my phone's contact list.

I called them asking for mold remediation services and they said they'd call me back and they never…read moregot back to me.

Worst company I have ever worked with. They were so slow that people thought we were rebuilding the…read morehouse ourselves. Took over 3 months to frame the house. When hiring a general contractor I did not anticipate having to pay 2 of the sub contractors out of pocket. Not only were they very slow, but left thousands of dollars in rework.

Worst company to ever deal with. My mother in laws house has been under contract since August of…read more2018 from a fire. Keep pulling the, what seems to be their only employee, of her house to take on other projects. The owners hire horrible subcontractors. None of them want to do any work. The roof took a month. They seem to keep moving money around because supplies take forever to get. My mother in law has needed some of her things that they are storing, and no 1 knew anything or were anything was. Also seems they can't keep workers. 3 supervisor during this time. This should have never taken this long. There was also about a 6 weeks that nothing nor anyone ever came to the house. The neighbors keep us very well informed. The current supervisor is great. This company should not be in business. Do NOT use this crappy company EVER.

Okay, these guys were over and above on everything they did with my small restoration project. Not…read moreonly did I get treated nicely on the phone and in person, but they even send great letters and notes along the way. After the project I got a really nice letter from the owner, Jon Palmer. I thought I was good at customer service with MY job, these guys were ten times that. Amazing!

From the owner: Since 1997, Multi Serve has provided residential and commercial contracting services. In early…read more2000, we expanded the business to include full service Bank Owned Capital Repair. In the ensuing years, we integrated licensed employees to form our Mechanical Division specializing in HVAC, electrical, plumbing, and boiler service. As Multi Serve continued to grow, their highly qualified technicians allowed them to expand into the Insurance Restoration market; servicing properties after water, fire or storm damage occurs. From 2014 to 2015 Multi Serve added offices in Wisconsin, Illinois, and Iowa. Today Multi Serve operates seven fully staffed offices across the Midwest. The dedication into each job has given Multi Serve a reputation for outstanding service, communication and quality. Since day one, Multi Serve has been passionate about providing the best service experience possible to its customers and continues to do just that with every new office that opens.

Amazing company! Very detailed, thorough and honest. I was surprised at how quickly Justin…read moreresponded and came to take care of the job. He went above and beyond. I highly recommend this company and appreciate how kind and friendly they are!

From the owner: At RestoPros of West Central Michigan, we’re more than restoration experts — we’re your neighbors,…read moreready to help when disaster strikes. We specialize in water damage restoration, mold remediation, fire and smoke damage repair, and storm damage recovery for homes and businesses across West Michigan, including Grand Rapids, Holland, and Muskegon metro areas. Available 24/7, our certified team responds quickly to limit damage and get your property back to normal as fast as possible. Every project starts with a free inspection, and we guide you through the insurance process from start to finish. When emergencies happen, we’re here to protect your home, support your family, and restore your peace of mind — every step of the way.