Our pool is getting cared for niceky by Carmona Pools of Manahawkin New Jersey. They're truly on…read morepoint. Service is at the highest we've ever witnessed. Fully transparent while providing you with reasonable cost effective measure to remedy many of the problems which may come up while your family enjoys its pool seasonally. Total pros just like me. You want the best and expect such weekly HIRE THEM ASAP! You will not be disappointed. Oh by the way they show up on time! Thank you very much Shaun Danny Kara and the rest of the staff.

I had to wait until I had completely severed ties with Carmona before writing this, but I hope that…read moremy review will help to inform future customers of the horrendous experience I had with them. They provided a complete bait-and-switch, trying to charge for every little thing, providing sub-par service, lacking follow-through, & the worst communication I've experienced with almost any company. To preface this story, we had never owned an in-ground pool, & were renting (starting in the winter), so we knew nothing about the pool that existed or what condition it was in. I contacted several pool companies to have them come out to look at the pool & let me know what we would need to do to open it, maintain it, & close it at the end of the season. We decided to go with Carmona because they said they could do everything I needed, including addressing some liner pulls, & even though they cost more than some other companies, I felt they sounded the best. They sold us the gold package which included opening, cleaning at opening, weekly services including chemicals, & closing/winterizing. It took about a month to open the pool since it needed a bit of treatment to get going (it was never opened last year by the previous owners). But they opened early (4/31) so that it would be good to go by Memorial Day. The pool was still not in good shape when they came out the Friday before the holiday weekend & they had to come back that Monday (Memorial Day) to follow-up on the treatment from the previous Friday, so we had to cancel our pool plans for Memorial Day Weekend. So, it took a little time to get up & running, but surely that would be the end of it, right? Through the month of June, the pool was "clean" according to the pool techs but was always cloudy. After repeatedly reaching out to the office, they finally communicated to the techs to bring the proper equipment with them when they came for our weekly service. So, we would be good for 4th of July Weekend, right? They came out for service on the Friday right before & within 24 hours the pool was green with a lot of algae/sediment on the bottom. I reached out to the office again to ask them about this issue. They said they would address the algae/sediment on the Friday after 4th of July & that they would need to use algaecide which would be an additional cost. We had now gotten to the point where we had bought a pool brush & vacuum & were doing much of this ourselves (an additional cost we didn't think we would have with the package purchased). I let them know that we had now cancelled our pool plans for both Memorial Day Weekend & the 4th of July Holiday Weekend & the pool turned green within less than 24 hours after their "service", so I didn't see why I should have to pay extra because they were delayed in following up. I asked if they could let me know what they were doing to address the repeated issues, if there was something else we could be doing (running the filter longer?), if we needed different equipment (upgrade the motor?), but it was like pulling teeth to get clear communication from the office & techs. It took until the end of August to finally get proper information about how & when to be running the filter. During all this time I had been inquiring about fixing the liner pulls & they were finally able to get someone to take care of them...starting at the price of $200, which was never discussed with us in the beginning, & I declined at that point since it was close to the end of the season. Now we're coming up on Labor Day Weekend, they've got it this time, right? Green pool once again leading into our Friday service prior to Labor Day Weekend. After that service, still green & no communication from the office or techs. We decided to try to salvage the holiday weekend ourselves & took a water sample to a different company. They immediately told us that the balance was off & recommended some products to address the situation. While we had to spend ~$110 on chemicals, we were able to balance & clear up our pool within 24 hours. What's more, the pool remained clear the remainder of the season until closing. Speaking of the closing, we had to do most of the work when it came to draining the pool to the appropriate level & we had to completely re-do the cover on the pool because the techs put it on loosely & didn't position the airbags (under the cover) properly at all. I also suspect that there were no chemicals added to properly winterize it. Through their length of service, most of the weekly visits lasted 10-12 minutes from the time that they pulled up to the time that they drove away. Any communication had to originate from us & took weeks for clarity. We noticed many times where the pool was checked for chemical balance, but rarely was anything added except for the initial shocking, the algaecide that was discussed above, & 2 chlorine tabs added to the skimmer basket weekly. Future customers beware.