1. Vanbrill's Pools

    1. Vanbrill's Pools

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    Sewell, NJ

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    Vanbrill's Pools

    5.0 (1 review)

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    8 years ago

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    Valleybrook Swim Club - August 13, 2017

    Valleybrook Swim Club

    3.7(3 reviews)
    5.5 mi

    I live here & this swim club is a total perk…read more The pools are very nice - a big beautiful adult one & a smaller (warmer) darling baby one. The pools are kept so nicely and the lifeguards are (now) very good. Prior were TOO strict & borderline miserable. You can / we have spent whole days here. There is a bathroom, showers, vending machines and now a fridge. There are also grills, cabanas & sheltered areas for non sun bathers. Mister Softee comes by about every 3 hours too! Most recently, Chick Fil A days were added! Lastly, feel free to order out - delivery is allowed. Cant beat it!

    Oh a lot. Im tired of this place acting like it's the Plaza. Also when people have a tiny bit of…read moreauthority and act like douches. So have lived in neighborhood since 1996. Been to pool few times not really my thing but the kids like to go. My one child is Autistic so sometimes will go but rare. Summer is about 2 weeks out mind you. Im home with my daughter and I get a call saying my 7 yr and the babysitter had to go. All summer have gone about 4 other occasions no body said anything. So we assumed we didnt do anything. So today Big Boy lifeguard must of had a bug crawl in his vagina and now has a problem. So he is mad now that he knows this. I said no one ever told us it was a problem cornball. You need to reteach all your other guards. So now he wants to kick them out to use his pool powers because her mom didnt talk to me right! Grow up. Don't move here. HOAS are out of control. Rules out the ass. They send out letters for crap regular. Our front lawn is like 12×12. Back same. Prices and all the bs that comes. Go elsewhere.

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    Valleybrook Swim Club - My boy

    My boy

    Valleybrook Swim Club - Sah-weet!

    Sah-weet!

    Valleybrook Swim Club - My personal cabana boy! (7/16/17)

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    NL Aquatic Center

    NL Aquatic Center

    2.3(3 reviews)
    8.8 mi

    The instructors were very nice, but the admin side of this operation is HORRIBLE. Get ready to have…read moreno one answer your calls ever (even after leaving a voicemail). They only answer things by email, even "urgent" issues have to be emailed. After calling and leaving voicemails for three weeks, they only called back after an email was sent. Oh also, there's two SJAC facilities within 5 miles of each other, so be sure you choose the correct one. Very upset at this whole experience.

    We arrived at 11:30 sharp and checked in. He told us he didn't know which instructor we were…read moreassigned and which lane we were in so just sit tight and someone will call her name. He admitted he all he did was check people in and knew nothing else. We sat directly next to the front desk at the stools closest to the pool for 15 minutes without hearing her name called. I figured "maybe they are running behind" I asked again and this time the front desk guy states she should have been with Gianna Papa. I thought to myself "Why was this information not provided originally???" He pointed out Gianna and I walked over to ask if she had called the 11:30 appointments yet. By this time it was approximately 11:50/11:55. Gianna said she called my daughter's name "twice" and no one answered so she just moved on to her other 2 students. She blamed us saying " the other girls heard their names called " meaning we weren't paying attention. Gianna then called Alek Combs over who continued to blame us stating "Gianna called her name" and "why did we wait so long to ask about our lessons if we were just sitting here?" Gianna and Alek lacked professionalism and blamed us. They took zero responsibility for running their shifts and their lack of accountability for their students. I have no faith in their abilities as instructors/coaches/ temporary guardians of my daughter while she would be under supervision in the pool. As me and Alek continued back and forth, Gianna stood there and watched. She was NOT watching the two other girls who were under her care. Because of this, their father got upset by the situation as well, which he rightfully should have. But instead of directing his frustration towards Gianna and Alek he decided to direct to me which escalated the situation further. I chose to be the only responsible individual and I removed Alek from Gianna and the pool to speak with him and access the management email address. Alek was tone deaf to the entire situation not realizing he had been blaming me and a 5 year old girl standing there waiting to swim. Alek offered to give her lessons in 30 mins to then make up for everything but as we sat they're waiting for that additional time he realized he had another appointment cancelled on us and wasted our time even further. End summary: We showed up on time, sat around for and hour, got blamed for not speaking up or listening, my daughter cried and I almost had an altercation with another parent. We wouldn't consider returning based on the fact that the instructors feel that they addressed it properly. We don't feel confident their attitude would change. There is no clear document given to a new student stating what is needed and how the classes work. No one told anyone, my wife or mother, that an instructor would be shouting from across a noisy pool at a 5 year old little girl. Wouldn't you think it would be beneficial to make sure all children heard their name by WALKING up to the front desk to make sure.This wasn't a class of 30 kids... it was 3 kids total. Not hard to make sure everyone was there. Ridiculous. The sheer attitude and response from the instructors is deplorable and in front of small children of all things. This isn't how you treat customers. Gianna and Alek were responsible for my daughters sadness and my frustration. We will expect a full refund.

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    NL Aquatic Center - Our Proshop is located on Deck and online!

    Our Proshop is located on Deck and online!

    NL Aquatic Center - Coach Chris Plumb works with Olympic swimmer Kelsie Worrell demonstrating stroke drills for coaches & swimmers at the Eastern States Clinic.

    Coach Chris Plumb works with Olympic swimmer Kelsie Worrell demonstrating stroke drills for coaches & swimmers at the Eastern States Clinic.

    NL Aquatic Center

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    Vanbrill's Pools - swimmingpools - Updated September 2026

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