I had purchased a car about a year ago this month and had some engine trouble. I made an…read moreappointment at CarMax to troubleshoot and make repairs. A year ago I purchased the Max Care plan when I bought the car. It paid off today as all of the repairs were covered under the plan. The service was quick the had the parts the same day. The communication was awesome I was updated often. I was even approved for a rental car if needed at no cost to me. Thank you CarMax.

The sales staff was very helpful and especially Ryan Heap, who answered all our questions while…read morewalking us through the process.

Do NOT buy a car there unless you except poor service. We found a pre-owned car there online 2014…read moreJeep with 23k miles, called, and a salesguy named SEAN CROWDER called us back. We scheduled a time to go look at it on a Saturday and upon arrival and discovered that the front windshield had an huge crack and two of the tires needed to be replaced. Sean assured us he would get the windshield replaced, new tires installed, and even drive it up to our home on "Monday or Tuesday latest" if we bought it. So we bought it on Saturday night. We didn't even ask him to show us any other cars. It was an easy sale for him. Monday comes, no call. We call him and he says the tires won't be in until tomorrow but he doesn't work tomorrow so his manager will call us when it gets done. Tuesday comes, no call. I finally call him Wednesday and he says the car will be done this afternoon and can I come get it? I live an hour away from the dealership! But I was going to be near there for work so I stopped by there Wednesday afternoon. He hands me the keys and I finally get into my car. And I discover the gas tank is only half full. Then I discover while driving around the next day that they never put a yellow paper on my back windows and I was driving around with no plates! So I call them and Sean says a detail guy must have taken it off and asks if I can come in. I go in because I'm fed up. The manager (bald) guy shrugs and says they aren't perfect. And of course while Sean's computer is on, he's nowhere to be found. Moral of the story: While this doesn't represent all of their sales guys (Asian ones are great), I would not go back in expecting even medicore service.

Purchased a used Toyota from this dealer. They sold me the car without a seals on the outside of…read morethe car. The only reason I noticed was because water POURED into my trunk during a car wash. Went to them to look at brake lights coming on on my dashboard. The service person didn't even listen to me when I described which lights were on, they began inspecting my tires and immediately told me that my brakes needed to be replaced. I paid $1k for my new brakes and the lights came back on the next day. The service person said they didn't know what the problem was and had to call Toyota to figure out that the sensor was probably busted. I was quoted an additional $1k to fix the sensor. Who knows if 1) my brake pads/rotors/brake fluid actually needed to be replaced, or 2) if they ever did a diagnostic on the lights that came on my dashboard. Seems to me I could've fixed the sensor and avoided paying for new brakes. If you buy a vehicle from them, inspect it closely before you leave. And after that, use their free oil changes but service your vehicle's issues elsewhere.

7/29/25 update: Luther did not actually schedule the service…read moreon their end. The service manager Jennifer indicated Kayla would be back in touch with me to complete and she never did. When I contacted them today after not hearing back the reason I was given is they won't service the vehicle because I left a negative Yelp review. I received a fair amount of pressure from both Kayla and Jennifer to remove my review. Too bad that effort couldn't be spent on actual customer service. One thing I have noticed is that the service department used to be staffed by really knowledgeable staff. You could also talk to them on the phone, vs having to text and if you could describe the issue they tended to know it and the likely causes through years of experience. In recent years all those experienced service advisors have seemingly left and the newer service advisors don't seem to know much about the cars they are servicing. Whether through attrition or cost cutting I don't know. Luther identifies all their other staff on their Website, but no one from the service department is listed which is curious. it's also important to understand that it is fairly common for service advisors to be primarily compensated through commission, meaning their income is directly tied to the revenue they bring into the service department. A quick internet search and others reported this is the model at Luther as well. That may explain why the $3k portion of my service went smoothly, but a lower cost diagnostic did not. -------------------------- still terrible! On my most recent service request I identified several concerns. 3 of which were related to electrical. Luther quoted me a diagnostic to look at these issues, however they only looked at one of the three issues and incorrectly diagnosed the third. They did do the other $3k of work though. Regardless, I had to bring it back again. Repeat of visit #1, in 4 days of having the vehicle, they only looked at 1 of the three issues I asked them to and told me the quote for the diagnostic would need to be increased by 500% because it was taking too long and they couldn't figure out what was wrong. I told them the diagnostic quote is fixed price, hence why it is a quote not an estimate, that they still have not begun to diagnose the other two issues and they should perform the work the quoted me at the price quoted. They won't but said I can pick up the car any time (I pre-paid for door to door pickup and delivery). I had multiple calls to Kayla after appointment #1, all went to voicemail, and none were returned so I eventually made an appointment to try to get these issues resolved. I escalated to Kayla's supervisor Jennifer and had the same experience. All calls go to voice mail. (HINT: If you want to talk to a real person, call sales and ask them to get the right person on the line) The supervisor Jennifer did eventually agree to reduce added costs and once I pointed out she still had a math error settled on a lower cost, albeit higher than the original quote. After agreeing on that, she then said they wouldn't actually be able to get to it for another 5 days. Ugh and that Kayla would be back in touch with me to arrange. She never did. Recently I also had an issue with the starter not firing. Luther also misdiagnosed the issue as not related to the starter. After being stranded a few times, I brought it back and simply told them to replae the starter. Voila, no more starter issues. The reason customers like me choose to do their service at dealers and pay a higher cost is we value manufacturer expertise, OEM parts, specialized diagnostics and service history continuity. None of these seem to be an advantage anymore. In my last four service appointments I have received faulty maintenance, poor customer service and cost exceeding the quotes.

Gave the green light on a quote for $2500, they then sent me a bill for $3100. They never sent me a…read morenotification that the price would be changing from $2500 to $3100. When I questioned this they said they couldn't get the original part, but I shouldn't be billed for this and took it down to $2800. No mention of the missing $300. I attempted calling the service line multiple times, I never got through after waiting on hold multiple times. I finally called the sales line as I saw someone in a previous review said they did and was met with an extremely rude worker. Will not be returning. Do NOT give this place your business.

Car math: After visiting 7 dealerships in 7 days, test…read moredriving 6 vehicles, buying 1 car and returning 1 car to the dealership on a flatbed tow truck 3 hours after it was driven off the lot... On Monday I bought a new car. Well, a used car, but new to me. I fell in love, it was beautiful! But it wasn't meant to be. After the car broke down and was returned to the dealership (which was NOT Lupient), I was angry, heartbroken, and just felt lost. After four days of negotiation with the dealer and their attempt to diagnose and repair the problem, on Friday morning the GM called me and told me that the dealership needed to "un-sell" the car to me and said I should look at other vehicles available within their many dealership locations across the metro. Back to square one of car search. By Saturday afternoon, exhausted, and feeling my options dwindling away I sobbed in the entry way of the dealership in Burnsville. A full-on snot-flinging good hard cry, in front of all the salespeople, the other customers, everyone on the sales floor sees me crying. I had already applied for financing on three different vehicles, been approved on two and denied on one, and I still wanted that original car I bought on Monday! I went up to White Bear Lake at about 4 in the afternoon, test drove one more vehicle, applied for financing, and waited. And waited. And waited. I prayed "Jesus, if you want me to drive this vehicle, then you will make it happen." It was past 6 pm and the dealership was closing. I was asked to get some additional documentation for the finance company and return on Monday, Labor Day, when the dealership reopened, as dealers are closed on Sundays. I was crushed and almost panicked. I knew I was going to have problems getting financed, but my 2009 Honda Civic Hybrid with 235,000 miles on it finally pooped out on me. It was no longer safe nor reliable. Besides, with the front bumper being held up via zip ties and bumper stickers it really was time to replace her. Believe me, I appreciated that car so much and loved her hard! But it was time to replace. I searched the internet and found 9 models of the vehicle I wanted that were in my price range and ranked them. I decided to apply for financing online and go to the dealership first thing Monday morning before the dealership opened to try to get my first-choice model. I prayed that it wasn't sold over the weekend before I got a chance to see it! I looked online to see which of their staff I should ask for, and I saw a picture of Hamilton, and decided I would ask for Hamilton to sell me the car when I arrived. I took a screenshot and saved it to my photos. I arrived at Luther Kia at 8:40, they were scheduled to open at 9. I didn't see the car I wanted in the lot. Heartbroken, I drove up to some people I saw on the lot and asked if they worked there and if they knew anything about the vehicle I was looking for. I was pretty despondent, and figured I would just have to head down to Inver Grove Heights to look at my second-choice vehicle since it appeared my first choice had sold. "No dear, our overflow lot is across the street. I think it's there." I drove across the street and very slowly made my way down the row of cars. "I think that's it. Is that it? Oh my God I think that's it." I parked the courtesy car and got out and walked over. "That's it. That's it! OMG there's no sold sign on it! That's my car that's my car THAT'S MY CAR!!!" I drove back over to the woman in the lot who directed me across the street, with tears just streaming down my face. Kari Nelson was that lady at Lupient who directed me to my car. I did a test drive with Tommy Thacker, Sales Consultant extraordinaire! Kari and Tommy were the most wonderful, calming, salespeople...when I told Kari and Tommy my saga about this car purchase, they were completely understanding, and Tommy kept my mind occupied by talking about our shared love of music and musicals. We chatted about Phantom of the Opera, Hamilton, Seven Brides for Seven Brothers...that probably sounds wonky, but it really lifted my spirits and made me feel like everything was going to work out. And it did. I am incredibly grateful for the tremendous compassion that both Kari and Tommy showed me. I am not kidding when I say that not only do I LOVE my new ride - a 2015 Nissan Murano Platinum - but I LOVE LUPIENT NISSAN BROOKLYN PARK, they have a customer for LIFE right here! Oh and when I went back and looked at the photo I took of the salesperson Hamilton the hamster, whose pic was right below that? None other than Kari Nelson, herself. Thank you, thank you from the bottom of my heart, Lupient Nissan BP and especially thank you Tommy Thacker! You are the BEST!

Jimmy P. was an outstanding professional! He provided multiple services for my vehicle in an…read moreexceptional way! He maximized my time and his team, was truthful, and exceeded all expections! Very grateful!

Bought a Odyssey from here and have brought it in for service (routine) and very impressed by…read moreprofessionalism and clean atmosphere. The service team is amazing, sends videos detailing out everything too.

New I went into Brookdale Honda for a car fob replacement…read more The service staff did a nice job, being pleasant and efficient. However, afterwards for days I felt harassed by the car salesman who kept calling or leaving text messages asking when I wanted more information about buying a 2026 Honda. I had never inquired about a new car or spoke to anyone about a new car. This guy insisted I did. I again corrected him and mentioned I was feeling harassed by him. He finally said, "This is what we are supposed to do." I replied "so you lied to me, because I never did ask about a 2026." I was informed this is a promotional strategy. I have never seen this before by a Honda dealership. I hope lying and harassment isn't part of selling a new car. There are other great Honda dealerships out there.

The steps work great while in setup/connect mode. However, when the setup completes all the…read moreconnection gets lost and disconnects. Therefore, just like in airplane mode there is no connection to the app and my 2023 Toyota Dash Cam is blind with the green power light on. This is true with both I-Phone 8 Plus version 16.2 and my husband's Google Pixel 4 Android (updated to Android 13). The results are exactly the same. No dashcam. To be clear. The dashcam works through setup and I have access to all files. But, neither waiting 3 minutes to automatically go to the green power button upon completion, nor pressing it once setup, it DISCONNECTS and stays that way.

They don't feel the need to contact anyone back unless it benefits them. I'll be taking my business…read moreelsewhere

I recently brought my Acura in for service and was disappointed with the experience I had with my…read moreassigned service advisor, Michelle. Upon completion of the service, she did not go over what diagnostic tests were performed on the issues I reported, nor did she review the results or offer to answer any questions, until I had to wait in line again to get these answers, reluctantly given. More concerning, I later discovered that a specific test she claimed was performed was in fact not done. This lack of honesty and communication has caused me to lose confidence in the service I received. This is contrary to how the other dealerships treated me.

Great service area and drive in. Staff are always kind and courteous. It has a nice break and…read morecustomer lounge area that also has some work station/desks to get some work done.

Our sales guy Bruce was great and really helped us out finding the right car at the right price. My…read morefiancé purchased a used car in mint condition cash. The finance department offered several options for a warranty and used several fear tactics to try to sell the warranty as the car was As-is. When I called him on it he continued to push after she said no. I left as it was not my deal. We are going to be in the market for a new truck in a few months and I will not purchase from ANY dealership in the Lupient group.

Purchased my 2025 Telluride here. The sale person was great, he answered all my questions. I've…read morereturned with my vehicle for service. The service department was very helpful and informative

I bought a brand new tire from here and i noticed it was going low so I took it in and the valve…read morestem on it was leaking so I had to get that replaced. In short they don't check their tires they slap them on and take the cash. I had to pay another shop to repair it.

From the owner: Specializing in junk car removal and auto body recycling, we pay top dollar for your unwanted…read morevehicles. Drive in or call to arrange for pick-up. Note: Weekend pick-ups are available by appointment. We also offer a wide range of gently used tires and batteries, sold and installed for an affordable price. Family owned since 1946.

I started working with Chad Walczak about 3 years ago... talking about wanting a…read more Miata MX5. I wasn't ready to buy but he didn't mind, he conversed with me about cars and everything else. I have what is now a 28 year old Mitsubishi Spyder which I brought in for service at the beginning of each Spring. I would always stop in and ask more questions about the purchasing process. He was so patient with me. I finally did it... Chad is truly a treasure. He made sure everything was perfect every step of the way. Everyone needs to have an experience like this. It will truly change your opinion on what it's like to buy a car.

I cannot say enough good things about my experiences at Luther Brookdale Mazda! Jonathan is my…read moreservice rep and consistently goes the extra mile-ensuring exemplary customer service. It's a smooth, seamless transition every time. Jonathan always has paperwork and loaner car keys ready when I arrive! He keeps me updated and contacts me as soon as my car is ready to be picked up. Honest, trustworthy, reliable, friendly, and an excellent communicator- are all traits I'd use to describe him. I love my Mazda CX-90 and appreciate that I'm in good hands with the wonderful staff at Luther Brookdale Mazda!