I've always had the best service, with a smile! I never walk (drive) away dissatisfied in any…read moreway. There is a young woman who is absolutely neck and neck with any guy there. How lucky we are to have them in Fountain Hills!!!

I went in to get a new battery for my car fob. Young man named Joe was at counter. He went out of…read morehis way and helped me get the right one. Was a very nice young man helping an old lady.

Thank you to traviis. For geting parts for this 2006 ford taurus. Best customer service out any…read morebody I got parts from. Autozone

A worker wasted our time and had us waiting until closing time to help us, just for him to not have…read morethe tools to help out with changing a flat tire. We could've contacted another auto body shop in the time that he had us waiting. I was very angry since he wasted my time and now i have to wait until tomorrow to have my tire changed.

RECALL REVIEW: I've…read morebeen putting off doing anything about my Toyota's recalled parts for... long enough that Toyota sent me a letter saying that I literally could die. Oopsies! So I searched for participating dealerships and ended up at Luther Brookdale (mostly because I knew MT Noodles is nearby). I made the appointment and even modified it online with ease. When I pulled into the Service area, I was promptly greeted and handed over the keys to my deathtrap. Richie met me inside and quickly registered me and my car, and even discovered that I was overdue for another recall that they could add to my complimentary order. I was also lucky enough to score a free check engine light diagnostic promo, which I needed (and usually costs $100 there)! I was in and out of there easily, Richie kept me updated on the progress, and they offered a rental car but I opted for the free shuttle pickup the next morning. Donnie, the shuttle driver was so friendly and sweet and knew some great shortcuts too! I highly recommend this location for your recall needs, at least. Oh and the waiting room has free wifi, beverages, and even baked goods.

All around unreliable and poor quality work…read more - got battery installed that last 9 months and fails. Likely a used battery installed. - each time I come in they fail to notify me when car is done and leave me waiting more time than needed. I have to hunt someone down to get my car back. - came in for scheduled appointment service, I wait 3 hours, ask about status of update, they haven't touched car. Another 1.5 hours until finished. All for an oil change and to swap a battery. Why bother making appointments???? - vehicle came in for crash, car in shop for 2 weeks, they return the car with unbalanced tires. Gets fixed. Car still has issues, they refuse to have a different tech look at it. Would not recommend to a friend or family member.

Extremely long wait times. Severely understaffed. Waited 15 minutes to checkout and I decided to go…read moreto another o Reilly's which took 1 minute in and out.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Only reason for the poor review is because the store manager (tom) is not helpful @ all!!! I've…read morealways used napa and now live close to this store, never had a problem anywhere else or with any employees @ any napa. Tom's just not good at his job, rude and not willing to help anybody other then the bare minimum. Asst manager and other staff @ this store are great

Quick and friendly service. They will check your car's codes for free. This saves money on trying…read moreto learn what might be the issue with your vehicle. Another thing zi like is that they don't try to upsell you. They tell you exactly what you need and how much it costs.

I went to the store to get a tire iron, but the door was locked, despite the sign saying Open. I…read morechecked their hours to be sure they were open, and they were in fact open. I even called the store phone and got no respons, just rings for minutes.

autozone.com is the worst! we ordered a part we needed asap. I paid $100 in shipping for it to get…read morehere overnight. the next day we get nothing. two days pass. nothing. we get an email stating this is delayed. no further message. no note stating when it would come. just that it had been delayed. 3 days pass I call them. the order was canceled without any word to us. the item they don't even carry or have in stock. they process a refund. day 7 I get our refund back and it's not the full refund. they did not pay me back for the $100 shipping fee. now I have to call back and wait on hold for another 20 minutes to try and get my money back. will never order from here or go to this store again.

I usually go here for any auto needs. Most of the time they are prompt with helping customers and…read moreare helpful with auto questions and solving problems. But, today was the first pickup order I've ever done which was a terrible experience. I received the email that my order was ready, and when I arrived no one had gathered my items. An employee had to get all of my items, which defeats the purpose of an online order.