NP Zaccagnino is the only good thing about Crystal Run. Their billing is awful, their inability to keep private PHI is a absurd and Dr. Karpoff is a terrible surgeon. read more

From the receptionist to the nurses at the urgent care they were all so kind and I felt very taken care of. 10/10

They are very slow and unprofessional for that 4 clerks sitting at deal line long and only one clerk seems to be doing her job while the others just sit there pretending to be busy on their computers, waited in line for 15 minutes when i was done seen the doctor I wanted to pay my co-payment so walked up to a teller and I told her i was seen by the doctor and all I wanted to do was pay my co-payment why this woman told me to get back online, I walked right out send me a bill. I truly hate coming to Chrystal Run they wi t see me again take my insurance some place more welcoming. read more

I have made no less than half a dozen phone calls to your call center trying to reach my PCP and have had no success getting my information corrected. A prescription was written for me for the wrong breast cancer screening and someone else's Hepatitis C test info is in my chart. It is an absolute shame that it is impossible for patients to reach their providers. I have tried emailing the patient experience advocate and have not gotten a response. read more

This is for the staff .. I know I'm A dime a dozen to the person who helped me , but I'm human & wanted to ask questions .. there are excellent people that work here, but on occasion but when you get a grumpy person taking your vitals who is completely non communicative with the results -that is really strange. Is it too curious to ask the results? I did - the response bare minimum. I asked more questions - bare minimum response . I'm not going to describe this person, we all have bad days , but this really bothered me . I was wanting to ask legitimate questions regarding what they will test for .. I don't like coming here when I get the staff member who is obviously bothered by their job . read more

I used to like coming to this office until I met one of the GYN doctors Dr. Eileen Bogursky is the worst person to go visit. She does not care at all about what's going on with you she gets an attitude if you question her . I had to get my IUD replaced with her and she said she had faulty equipment and then opened up the curtain for her entire back room staff to see my legs up with no privacy. Such a bad experience to put a women through and she acts like a bitch. Very passive aggressive. I will no longer to that that facility ever again! Women who need a GYN doctor .... Look for someone else !! read more

Crystal Run Healthcare - A GYN doctor you shouldn't see , especially if you have questions. - Urgent Care Near Me - Newburgh, New York

My husband was seen today by MD Yuklin Ling, who does not have good bed side manner at all. He kindly asked her about something she rambled over concerning the reason for his visit and she got a smart attitude with him and sternly told him to not to speak over her. He was not properly helped today nor diagnosed. He now will be in pain until he can get another appointment with a specialist and has no propped treatment until then, despite the fact that yes she sent him antibiotics to his pharmacy but if she had listened she would know that he already had those same antibiotics at home that have not been efficiently working to treat his eye. Don't let these doctors talk over you and tell you how they think you're feeling. You know your body better than anyone else so make sure you are heard when visiting in urgent care or just in general, especially with Yuklin Ling, who also made a side eye at me and made a rude comment upon her arrival to the patient room we were in. read more

I have found the care offered by their urgent care quite poor and the billing to be inaccurate and much greater than quoted. They have unpleasant staff each time have gone with friends and family. The primary care offered at this location has also been poor. Definitely recommend you look elsewhere for better care by people who actually care about their patients. read more

I have always been leery about Crystal Run but being out of work for over a month now due to being hospitalized for Covid And a mini stroke due to Covid complications I had to find another neurologist as the one the hospital recommended kept pushing my appt back as far as April. So I decided to try Crystal Run last week and I was able to get an appointment for this morning. Making the appt was easy and the receptionist was very nice!!!! I recommend doing the pre registration before appt as I did mine online in advance. Saves time! I saw neurologist Dr. Florvial. She was very nice very understanding and very informative. She answered all my questions and my concerns. As You can imagine having a mini stroke is very scary especially at my age. She was able to tell me everything I needed to know and what follow up appointments I needed to make. As far as the wait, I called the number when I got there and only waited about 10-15 minutes in my car before they called and told me to come in. And yes a mask is required at all times. She is definitely someone that I will continue to see if need be so if you are looking for a great neurologist she is definitely someone I would recommend!! read more

Very slow and unfriendly when you go there. Office staff seem unorganized and are disrespectful.

Positives: The offices are clean and professional looking. It is nice having all of your records in one place so they can be accessed by your PCP. Doctors seem nice and polite. Negatives: Good luck trying to reach your doctor and having to wait 3-6 months for an appointment just to ask a 30 second question. The "new" patient portal is awful and doctors do not respond to questions in it. You will never have a direct number or email to your doctor's office in the plan, and instead you call a generic number where they message your doctor and the messages go into a void somewhere in the universe so you will never hear back from anyone. For a simple new prescription that your doctor erroneously didn't approve properly in their system and send to the pharmacy, you will waste hours calling repeatedly everyday and still never hear back from anyone. The company is a prime example of assembly line medical care, where the goal is to get as many people in the queue as possible without actually showing any care for the patient. Make sure to get a blood pressure medication prescription before using Crystal Run Healthcare, as you will need it before you are done with them! read more

I've been trying to get a refill on my prescription for the past week. This is the third time where I keep calling and they don't send in my prescription to my pharmacy. It's ridiculous. It's like they're playing a game with me. Why can't you just send my prescription in? It takes 7 business days, I get that. So I called a week in advance. Still nothing. So after a week goes by, I call again. They said they'll "send it in." Nothing. I call the next day. My pharmacy still gets nothing. I have to wait 30mins-1hour on the phone sometimes. Do you understand where I'm coming from now? Why does it take time and useless aggravating energy to get my prescription? I hate how much time I spend trying to pioneering my own refills. Please stop treating me like a forgetful piece of trash read more

Pulmonary dr.subbiiah. While l was hopeful that l would have a good first meeting .l have to say l was disappointed. The doctor first thing wanted to know more about my mental health.l know lm 70 yrs.but in sound mind.lve had problems breathing for yrs.He was condescending. I was disappointed. read more

Refuse any covid and flu tests as a condition of receiving care at this place. Covid is long OVER but this place still rides the covid gravy train. The fee for the caregiver was $290, but the COVID and flu test totalled $350! Good luck getting anyone in the billing dept to answer the phone, all calls get routed to a call center in Texas. Sorry Crystal Run, I'm not playing email tag with a BOT, I've called serval times with no results. read more

In the past month and a half I've had to go to "urgent" care a few times. The first time was for an upper respiratory infection. I waited 2.5 hours in my car given a COVID, Flu and Strep test -(all negative) and another 1/2 hr in the room. I walked away with a ZPack. This time I can hardly speak, have congestion, head and tonsils sore. Once again told it will be a 2.5 hr wait. No tests this time. How is this "urgent" care? I find it funny when people think socialized medical treatment can be worse lol!! read more

I have been a long time patient at Crystal run ( used Middletown , Newburgh location mostly) as a self-paying patient. I have had numerous occasions I requested itemized bills, they never ever provided once even after phone call and sit down meeting with a person at billing Dept. More than not, I find out they double/overcharged and I had to correct them. I had another incident just now and fed up and mad to post this review. As a self-paying patient , you ALWAYS pay in advance and see a doctor, so there should not be any pending payment unless some unexpected test was performed and which I understand. But, it is not the case multiple times . So, please check your bills before pay, You could be paying twice ...... Hope this helps someone who is caught in an organized crime done by Crystal run healthcare . * I do not want to even give one star , but yelp won't process unless I enter even one star. read more

The receptionists at the front desk always seem indifferent and kind of stand-offish toward their own patients. The quality of the doctors are give and take as some shy you away if they believe your symptoms aren't something to be concerned about. I have only met one doctor who was actually helpful and informative. However, the wait time always takes forever. What's worse is that no matter the weather outside, the temperature inside the building is always too hot. I'm practically sweating even when I take off my jacket. Don't even try to call them for help, as you will be on hold for forever with seemingly no chance of receiving a call back or a voice on the other end. I'm very disappointed, I would definitely switch medical facilities, but this is the only place that provides the care that I need. read more

I went to get an ultrasound where the order was placed from an outside provider. When my doctor tried to get the results, Crystal Run said they need to fill out a "special form" for them to get the results. Who has ever heard of a doctor being denied the results of a test they ordered? In addition, trying to get an answer on the phone was ridiculous with a wait time of over 20 minutes just to get someone to answer the phone. In addition, when I showed up for my appointment for the ultrasound, the line was out the door- literally. Then it turns out that even if you do a precheck-in, it doesn't work with the radiology department. Several other patients were sitting in the waiting room thinking they were checked in weren't. They then had to get back in line. Moreover, the patient portal is not up to date. It didn't even show my appointment or any of the results from the ultrasound. I'm sure the only thing they keep track of is how to bill patients....then I'm sure they will communicate real quick. This place is a disorganized mess. I hope for the sake of the community it gets its act together...and does so quickly. read more

This has to be the worst location out of all the crystal run offices. Although I love my doctor the wait here for labs is ridiculous. I hope not to have to come back here for labs ever again. Although the doctors are great the rest of the staff need to get their act together. read more

Very "slam bam thank you m'am" followed by an outrageous bill. This was supposed to be an in-network covered urgent care visit, and my insurance did pay quite a bit, but the charges were so exorbitant I was still left with a hefty bill to cover. I contacted Customer Service to inquire about a part of the bill that cost hundreds of dollars and was listed just as "Other". Shady. Never going back. read more

Loook at this line in front of the desk!!!2 people working on desk while 30ppl are waiting in line for ther appointment read more

Crystal Run Healthcare - Unreal - Urgent Care Near Me - Newburgh, New York

Don't waste your time going there! Went to a foot dr for my daughter and wasted hours of my life! The dr said there was nothing wrong with my daughter which i find disturbing because I had to take her to a new dr that happened to see something on one of her tests that the crystal run dr didn't! Not sure if she just didn't care or if she is actually incompetent, either way avoid them! They are a frustrating waste of your time read more

Have been a patient of crystal run for many years even worked there on a break from the military went there today and received the strongest form of medical discrimination by a nurse practitioner that was totally unknowledgeable and seemed to not know what she was doing was not even able to offer any medical help or diagnosis for my child...I will be contacting my attorney this week discrimination and personal opinions don't belong in the medical field and neither do these medical unprofessionals. I literally don't see the obgyn in their buildings because I have watched the drs leave a patient and the go talk to random staff and laugh about them all the time worst of the worst no sort of bearing whatsoever read more

I was excited when I first started going to Crystal run healthcare in Newburgh. The idea that so many doctors could be all hooked together electronically so all my records were available was something that I appreciated. But after two years the care has gone straight downhill. Prescriptions are forgotten to be forwarded, lab work, that a surgeon needs before he can perform surgery, is not forwarded, resulting in my almost missing my surgery, which by the way my primary doctor, after two years at Crystal run, had not diagnosed with cancer just a chance visit to another ENT found it right away. The days of the private physician are gone. Everything has been institutionalized, I understand that is the way the world is going, but that doesn't mean that an individual doctor cannot be a little bit more attentive. read more

Just went through a very bad experience at urgent care in NEWBURGH they took forever to answer the phone. Finally some nurse blonde hair and rude. Screams can I help you. I say I need urgent care she says call the number I say I'm on hold 15 minutes with chest pain. She screams again. All the number. She walks away like I'm contagious so I nicely ask for a mask she screams we don't have any. I left on way to ER Orange regional. What a shitty place crystal run has become read more

Hands down the slowest and most frustrating urgent care in the area. The only thing you can count on is waiting hours for poor service.

This is the worst place in the world. If I could I would give them no stars! Every single time I come here I have a problem. I switched my insurance to come here and now they no longer accept new patients with that insurance! They aren't nice, they don't try to help. The wait is long for them to disappoint me every single time. I hate this place. read more

If I could give this place a zero I would! The staff is very rude, including some of the doctors and nurses. They ignore you when you call the office and leave a message. When they call you back they have an attitude, and one doctor even refused to speak with me about results of a test, and told me to go find another doctor in another specialty as she stated she could not help me. Even though my issues were with her specialty! Today a nurse yelled at me and out right refused to help me, she kept getting more and more angry. She told me that she would have someone else speak with me because I wasn't getting what she was explaining. I understood everything she was saying, which was No I will not help you. This place is horrible and no one seems to care that their employees treat their patients like crap! read more

This was my first interaction with Crystal Run. I was referred there by my primary physician for a surgery (hernia). My initial visit went really well. My surgeon was informative and certainly gained my trust. I had the surgery St Lukes Hospital and it seemed to go fine. Despite a lack of clarity about aftercare, with a call, things were straightened out and all seemed fine. Four days after the surgery, I awoke with a hard, painful lump at the incision - and a fever. At 9 AM sharp I called Crystal Run as instructed in my post operation papers. They made an emergency appointment for me at 3 o'clock. At 2:30 I got a phone call saying my appointment had been moved to 4 o'clock. At that time, I was really getting nervous about my condition but I figured I could wait. When I got to the Crystal Run front desk at 4 o'clock, I was told that the doctor wasn't there and that they had no doctors to help me. When I asked them how they were going to help me now or what they thought I should do, I was told by the administrator on duty that I should simply go someplace else. No referrals - no assistance whatsoever. So, I was on my own, at the end of the day with a medical emergency, a double cancellation and no help. I was shocked that any medical organization would actually do that and be so ill-prepared to deal with such an important situation. My only alternative was to start from scratch and find a new doctor - and with no other course of action available, headed to the emergency room. When I told the people at the emergency room what happened, they were not surprised and recommended that I always go to the ER first, if it's urgent and important. Apparently, they had heard of similar situations in the past. This is by far the most upsetting and unbelievable experience I have ever had with a healthcare provider - or in my case, non-provider. The bottom line is that this organization cannot be trusted to take care of you. I strongly recommend you find a different provider if you value your health. Addendum - Only after I published my review did Crystal Run contact me. It would seem the management (not necessarily the doctors) at Crystal Run care more about their public image then their patients. When I expressed my misgivings about rescheduling with them yet again, the person on the phone simply replied, "OK fine" and hung up. No acknowledgment of their insufficient staffing practices or the effect it had on me. Ultimately my "doctors appointment" for surgical aftercare forced me into a six hour visit to the emergency room where I was eventually instructed to go back to Crystal Run. Yes- Really. So without much of a sense of choice, and deeply worried about my well-being, I called them the next morning. They set me up with a third appointment at their Middletown branch where, I kid you not, they refused to see me when I got there and canceled my appointment for a third time in a row. I was instructed to go back to the ER in Newburgh. Realizing that this would be like jumping into a cyclone, I decided to make one last desperate phone call to Crystal Run, where I somehow got in contact with the first person to show a true sense of care toward me and my situation. She promised to advocate for me and kept her word. She got me an appointment with a surgeon within an hour. The medical business needs more people like her. After finally meeting with a very competent and articulate surgeon, (now at the 48-hour mark) I received my first actual medical care. I found out he was never contacted regarding my situation and would have gladly seen me the night before. So my second bottom line - I learned truly good people can be thwarted by truly incompetent management. I will do everything I can to stay away from Crystal Run Medical. Again, I'd recommend you do the same. So disappointing and actually frightening. read more

I've been a patient with Crystal Run for many years, with multiple providers in several disciplines. Not every doctor or staff member is perfect; they're allowed bad days like anyone else, but overall I've been very happy with my care here. My family has used urgent care in Newburgh several times and have always been satisfied. Occasionally, you wait for a bit. One very crowded day, I waited over an hour to be seen, but compared to an emergency room, a one hour wait is nothing. The providers and nurses have all been kind, even after being screamed at by neighboring patients. I guess be nice to them and they'll be nice to you? I love Dr. Fakhoury. He is a large part of why I stay with Crystal Run. Negatives: not sure why they can't hang on to dermatologists. I've had three in a three year period. On the odd occasion, I've had a negative interaction with a provider. To be expected, not every personality or philosophy will work with you. I give that provider a second and occasionally, a third chance. If I don't feel heard, I switch to another doctor. I have never had to see a provider outside of crystal run, but if I ran completely through everyone of their providers in that specialty, I would. Front staff is the only place I've had to deal with rude personnel. The check in process at Crystal Run Newburgh is laborious. Use the check in machines whenever you can. BUT, you cannot use them for urgent care or radiology. Show up early to allow for waiting in the check in line. (The machines can be broken, tho that's only happened to me once.) Regarding the check in machines: Before every appointment, I am sent an email offering to check in online, which I often use. Upon arrival, I go to the check in kiosk and have to answer many of the questions that I had already answered in the online check in form. Why the redundancy? read more

I had my first appointment with Lisa Murphy, NP last week--and I was very very pleased. She was thorough, easy to speak with and I feel I was in very capable hands. I would recommend her highly. read more

Turned away for getting injured at work even though I'd be using my personal insurance. Don't have many options of places to go so this is very disappointing. read more

Hello Crystal. I do not know how to Private message on here. Could you please help? I never needed to do anything like this before until my whole life came crumbling down because of this place and a certain Dr. read more

Horrible! If you want real medical care bypass this place. Incompetent drs and specialist in board here

Great place for the whole family to get better, or we'll sooner then they think. The doctors here are wonderful and know what their patients need to get better. Well worth it. read more

While the primary care doctors are nice enough, an oversight by one has now led to an hour + wait at their urgent care for a skipped vaccine. Staff completely unhelpful, total waste of time. read more

I call them Crystal Run Healthscare. Called in (after an intolerable wait) a refill that I was close to running out of. They told me they would put a priority on it. I waited a couple of days and called my pharmacy. They said they had no record of any refrill for me. This is typical, I'm no longer surpised. I guess the first request went to Planet Zargon. Anyway I'm trying again. We'll see. They really need to 1) upgrade their systems, their business processes, hire more staff, pay them a decent salary and train them. Maybe Crystal Run Healthscare would get a good rating in Haiti? But not here. read more

Called with insurance question. When I finally got through the lady couldn't get me off the phone fast enough. She transferred me again and I sat on hold some more to get disconnected. They can't be bothered I guess. read more

Inability to get through on the phone is very frustrating. On average I have a wait time of 15 to 20 minutes on hold before speaking to a human being. Access to the doctors is limited to the 10 minutes of time you get in the office. There are no immediate answers to any questions you may have. The staff do not have access to the doctors as well . Any question requires them to send a note to the doctor electronically and wait until the doctor chooses to respond...an hour later......3 hours.....2 days. This has been the case since the facility opened, anf even though many people complain about it, nothing had changed. If you like being inconvenienced and treated like you only matter when you are in the building, then this is the place for you! read more

I went there today for the first time. I met with an orthopaedic doctor , He came in and I had a letter from another doctor diagnosing me with a certain condition ,he looked at me and decided that I needed 2 shots in both my hands. Didn't telk me anything about the shots of the side effects. I have to go back into weeks apparently I need 2 more sessions of shots in my hands. The office visit lasted about 15 minutes. Then I got the medical report for the office visit, The report it says that he sat down with me for an hour, explained to me the side effects of having cortisone needle shot into my hand, and that he recommended that I come back in 2 weeks. Before I got there I was told to fill out paperwork show ID and show my insurance card. In the report they had the wrong insurance information. I felt like I was bothering him like it was too much for him I felt so uncomfortable in fact I call them out on the report and he just didn't say anything about it. Says he wasn't changing a thing. the report is correct.. Gave me a piece of paper with the condition that I have and said to see me in 2 weeks let me know if you better. Then walked out that was it. it was so impersonal This place is crazy... I hate this place not going back. I got medical report with wrong information. terrible place . read more