One of the worst delivery service every time they keep on changing the delivery dates waste of time And too pricey,and finally I cancelled it and it's been two weeks still they are not picking up the bottles and dispenser been keep on scheduling,worst service ever I had,don't waste your time on this read more

Now called Primo brands or Primo water, this is truly the worst company I have ever dealt with. They are dishonest and have failed to deliver water or refund deposits for almost a month. Each time they reschedule, they do not show up. Wait times to talk to customer service are over 30 minutes. Each conversation brought promises of immediate delivery while also revealing that the delivery they failed to make had been tagged as "skip" without any notification to us, the customers. After each promise of delivery, no delivery occurred. We gave them 7 opportunities to make it right, and still no delivery. They claim a "merger" has caused problems with their "systems," but it is evident they cannot and will not provide the water delivery for which we pay. I can't get them to pick up the empty bottles, so they will not refund my 180 in bottle deposit fees. Avoid this company and save yourself hours of frustration, wasted time, and loss of money. I tried to report them to the better business bureau, but there is no listing under any of their names- seems it is becoming a shell game or con.... read more

The worst service. They never deliver on time. The skip deliveries and you will wait for hours on the phone. Terrible business model

always text me to lmk to leave empty out and after prompt delivery sends invoice. Great service got hot abd cold didpenser and great. Dogs watch as i fill and they drink more water alot. I used to worry with tap water they would hardly drink the water.So that tells you something. read more

The worst delivery drivers, customer service, product prices.. the drivers didn't follow instructions once which resulted in a plethora of extra bottles and over charging. I asked for my money back to make the account correct and then I'd be glad to pay my due but instead they ignored me and sent me a letter in the mail that they are going to sue me over $80.. petty and unprofessional.. I have no idea how they are still in business read more

If you wish to products delivered, don't actually use this company. For the past month and a half, I have gotten notice that on the day of the delivery, the delivery date changed. Attempts to contact the company have been futile. Now just trying to get them to cancel the account (which is also incredibly frustrating) and trying to get the jugs returned to try to reclaim my deposit. Just horrible customer service all around. read more

this company is terrible i can not get anyone on the phone for weekss,, have been a customer for 20 years... i need to get someone to call me back before they screw up another delivery tommorow read more

worst company to dill with. service is sucks. water quality good but services and delivery . I have gotten notice that on the day of the delivery, the delivery date changed. Now just trying to get them to cancel the account . All customer giving one star review. read more

I really hate leaving negative reviews. But at this point I think it would be a disservice to not warn my fellow NYers of this headache. They were great the first few months. After that it's been steadily downhill. 1. They notified me that they are changing my routine delivery day on me as a by the by without asking me if that day of the week would work for my business. Fine, whatever, we adjusted to have a work around. 2. They notify you randomly that they will miss your delivery date, yet don't replace it with another delivery. They just skip it all together. As of today, my bi-weekly delivery has been skipped 2 times in a row. Meaning no water for an entire month. I'm not not waiting to reach month 2. No official reason. Just your standard oops email I'm coming to expect from them. 3. I was on hold for over an hour today hoping to reach a live operator before giving up. Was quicker to walk to my local Home Depot and grab a 5 gallon bottle myself and bring it back. I know, cause I timed it. Save yourself the time it takes to look for another service. read more

I would give this company 0 stars if it were an option. Here's the bullets: 1-Signed up online picked Aug 13, 2024 delivery date. 2-Recv'd confirmation of delivery date. 3-Recv'd and email stating 50.00 credit and balance due would be 51.16 4-Aug 13, 2024 NO DELIVERY. (wasn't even on way bill) 5-One hour later managed to get Aug 16 delivery 6-Aug 16 delivery 7-Aug 17 debited my auto pay card on file for 95.16 8-Aug 17 is a SAT. Sorry they aren't open on weekends so wait till Monday! 9-Aug 19 noticed balance due on account is now -43.84. Apparently the 50.00 credit was applied AFTER they deducted full bill. 10-Contacted customer service. 11-Must download app to remove auto pay. Cannot do via website or via contact ctr!?!?!?!? 12-Credits will not be refunded, so they get to hold on to MY 43.00. 13-Was read fine print, stated "web credit will be applied to balances due... etc etc" 14-No where was it stated "We will bill you for the full amount and then apply a credit to your account which we will hold onto and you can use the next time you order water from us. so congrats you are now our hostage." 15-Made 3 calls to cust svc. Each time asked to speak to supervisor. EACH TIME was subtlety. "Please hold..." system transferred to survey... system hung up "Thank you for calling, good-bye!" so do the math, if this is their MO for 10,000 customers exactly like me, they are holding 430,000 dollars of money that is not theirs, earning interest that is not theirs. this comes real close to a scam and fraud. stay away. stay far away from this company! -Paul P.S I will even give anyone my number or email and you can contact me for further details if you don't believe even one bullet item. stay away. stay far away from this company! read more

I have to give 1 star in order to write this review, otherwise i would have given them negative stars WORST! WORST! WORST! I came across this at Costco and wanted to try it out since they claim that -I can cancel anytime without fee -No delivery fee -No down payment 1st issue: The sales guy at Costco who sold me the service said that the company will call me to notify the delivery date of the dispenser and the water bottles. Well they did not. Instead, they left all those outside my condo unit (in the hallway). For those who live in a condo, I'm sure they will understand what I mean. We are not allowed to leave any furnitures or items in the hallway. (hazardous) 2nd issue: (Day 1) - Nov 13 I have to assemble the dispenser myself (the Costco guy told me that the delivery guy will do it for me and will show me how it works, etc.) 3rd issue: Upon assembly, the hot water dispenser is not dispensing hot water. Both hot and cold water are making super LOUD noise when dispensing. 4th issue: (Day 4) When I called customer service regarding my 3rd issue, they immediately have someone come to replace the dispenser with a working one. 5th issue: (Day 9) The new dispenser had been setup by the delivery guy but the LOUD noise did not get fixed. Day 14 - Nov 30 I called customer service to terminate the service. They asked why I am cancelling so I provided them the details I mentioned above. So the person I spoke with wanted to go over the final bill with me. To cut the story short, I am being charged twice for "Energy Surcharge" (for when the delivery guy came to replace the non-functioning dispenser and for when they will pick up the dispenser because I have terminated my service) I am not even halfway through the 1st month (14 days now since I signed up) and yet they want to charge me rent for Nov and Dec because they will pick up the dispenser first week of December. That clearly does not make any sense at all. Nov 13 - initiated the service Nov 30 - terminated the service They claimed that I am still getting a final bill on Dec. 13th from which they explained that I have to pay Dec rent and Dec surcharge. So ridiculous! I don't really write reviews but this one I have to because this company is just ridiculous. I am hoping that this can be read by the company because I would like to give an advice - Please have the sales guy disclose all charges and cost and hidden fees. To sum this up, I am going to pay $66.40 for a 14-day rental (charged Nov and Dec) 3 bottles of 5-gallon water Energy surcharge for Nov and Dec (which is delivery and pick up fee really) - just be honest and say that the energy surcharge is delivery fee. Crystal Springs - NEVER AGAIN! read more

I wish I could give negative stars. This is by far the absolute worst company I have ever dealt with. Read your terms and conditions before ever dealing with this company. Ask questions about what will happen if a bottle or unit leaks inside of your house. This company will not fix or repair any issues caused by their products being faulty. This is the page for basically how they deal with problems. https://www.water.com/bottled-water-terms-and-conditions Please read section 7 in its entirety before using this company. They take no blame for their products, faulty or not. They do not repair any problems caused by water damage from their products leaking. It's a horrible business practice to believe it's ok to put a faulty product in ones home and take no blame to it leaking. Pissed off is an understatement as to how I feel. I'm making this public knowledge so hopefully no one else gets screwed by these horrible business practices. I truly hope this is read by all. I truly hope this review stops people from making a bad decision. Thousands of dollars in damage caused by their product and no compensation. Thanks DS Services and Crystal Springs for being a horrible company. I'll take my money and go elsewhere for now on. read more

Crystal Springs Water - Water spots from their cooler leaking - Water Delivery Near Me - The Bronx, New York

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Great water but they are clueless on how to run a business. Delivery's always getting canceled or rescheduled for no reason, hurricane on it's way no chance you can order extra water. I've had them for about 7 years because it's set up and Ive just deal with there nonsense enough is enough. No point Phelisha,I've given your company more then enough chances to do the right thing. Same thing over and over every few months for nearly 7 years. Poor management = a useless company. read more

Usually the vendors that Costco allows in their stores are reputable and I have had no problems purchasing from them...until I was taken in by Crystal Springs. The reps in the store were friendly and good at selling, plus I wanted to cut down on my environmental waste with all the bottled water I drink, so I thought a water delivery service would be good and since it was at Costco, would be legit. Boy, was I wrong! I signed up on a Friday for first delivery and installation of the equipment on the following Tuesday. I received a confirmation email immediately on signing up and then an email on Monday confirming my delivery for Tuesday. When I signed up, I was told that I needed to be there to receive delivery and scheduled it for between 8am and NOON. The emails they sent also said you needed to be there and make sure there was a clear path to where the equipment was to be installed. No problem. I made sure everything was ready and waited...and waited...and waited. When it was after NOON and I hadn't received any communication from the company I called their customer service (or lack thereof number) and asked. They had no idea about anything and said "the drive just must be late" and they did tell me that "due to the restrictions" no one would be coming into the house to install the equipment. Well, that would have been nice to know up front so that I didn't have to wait around for a delivery that was just going to be dropped on my porch. What a waste of my time! Since I didn't need to be there for anyone coming into my house for the delivery, I left. When I came home later that evening, no water had been delivered. So, I sent them an email since their customer service number was closed. The next morning, I still hadn't heard from them, but when I logged into my account, no order was showing at all! So, I sent them another email (forwarding them the email I'd received confirming my delivery date.) The payment is still pending on my card and I STILL have not received any communication from them. Not a phone call. Not an email. And certainly not any water or equipment. You would think a company would make sure to go out of their way to take care of a first time customer with not only on time delivery, but extra communication. I'm guessing a I dodged a bullet with Crystal Springs and will look at it as a blessing in disguise. It's very disappointing that Costco would allow in such a shady business, because I expect those vendors to be better than that because of Costco's own great customer service. If Yelp allowed me to give less than a one star rating, this company would definitely receive it! read more

Omfg I tested water delivered to me in the glass bottles and to my surprise it was contaminated!!! I can't believe this!!! So I took a glass of tap water in GREEN and after that tested water delivered by crystal springs and its in RED, meaning DO NOT DRINK! read more

Crystal Springs Water - Cristal springs water reading - do not drink!!! - Water Delivery Near Me - The Bronx, New York

Bought some gallons of their distilled water from Home Depot to use in our baby bottle sterilizer. The heating element on the sterilizer got some pretty bad mineral deposit build up after just one use (see photo). Is there really distilled water in these jugs? Tried calling them up, met with a long hold. Sent them a message on their web form, and have yet to hear back. read more

Crystal Springs Water - Water Delivery Near Me - The Bronx, New York

Our office use Crystal Spring since last fall, they always cancel my delivery without any notice. If you going to order the dispenser clean service, please be preparing to be changed few times, and no compensation. Before you change to Crystal Spring, please think about it. read more

I wish there was an option for no star. When I tell you this has got to be the worse water delivery service in NY I'm really not joking. If you're trying to get a hold of the company forget it. The call only goes to the call center who will politely tell you everything you wanna hear but can't do anything to help. I've been trying to get my cooler replaced for over a month. They brought me spring water which my husband is allergic to and keep moving my replacement delivery dates. So I'm supposed to not give my disabled husband any water to drink or go outside and purchase water while I continue to pay for their services and if you're thinking about speaking with upper management forget it they will never contact you because you're a very valued customer. read more

No stars been trying to reach them for 2 weeks have spent at least 6 hours on hold no one ever answers phone or emails do not use Don't even deserve 1 star but no 0 star options the worst. Have replaced my water cooler 3 times all with broken coolers read more

Terrible service. Never ontime. They keep delivering and delivering and charging and charging. Within a month your house will be full of crystal water bottles. There's a reason they have one star rating because there's no F rating. Do yourself a favor and avoid this horrible company. Yikes read more

Deceiving, hidden cost, and absolutely 0 communication When I signed up for this in Costco I thought they are affiliated, so I told myself what have I to lose? They claimed that all I pay is the bottle and a few dollars for renting the water machine, delivery is free. The sales guy in Costco guaranteed that's all I pay. Boy was I wrong, Costco totally fucked up by allowing this kind of scammy marketing in their own store. What ends up happening, is I got charged for 5 dollars of "energy surcharge" and 3 dollars of "invoice fee" per bottle. They also dropped a water bottle at our front door without us asking for it. 3 bottles of water ends up costing me 50+ bucks. I can get 2 times the water for half the cost if i actually bothered. What completely blew my mind on top of this, is when I call their customer service to ask for an explanation, they explain the energy surcharge as "fuel cost to deliver the bottle", and they refuse to refund me. Are you fucking kidding me? So I am not paying for the delivery but I am paying for the fuel to get you to delivery this piece of shit. WOW what a word trap you totally got me there. Not a surprise this scammy business is having a 1 star on Yelp. I am filing a major complain to Costco to question right now. read more

The service started out very consistent and was a relief from the terrible experience I had with ReadyRefresh. However, over the last month things have become equally as bad - consecutive missed deliveries, 1 hour hold times on their 1-800 number where I am told "we have reached out to your driver and route manager, they MIGHT make it to you today but there is nothing more we can do". I'm trying to find a new service and will make the switch as soon as I do - if anyone has any recommendations please send them my way. read more

I share the pain of many of the other reviewers. Primo Waters has become unreachable by phone or email. Reminds me of a cartoon I recently saw: Your call is important to us. Please continue to hold until it is no longer important to us." I've hung on for a bit over an hour. The website is the pits. Very limited what can be done on it." Fortunately, my route manager is pretty good, when I can reach him. read more

I was stuck paying for (6) 5 gallon bottles mistakenly drop off to my address. Come to find out, bottles with water cannot be returned... ... so to resolve the issue the company offered to skip three delivery cycles only to send me two more bottles the following week. Smdh! Eventually, all bottles of water were returned however, I ultimately paid for water I didn't use just to close my account. Stay clear of this company. Customer service is nonexistent. read more

Still sitting at a 1 star. Without warning, they finally came to my office to pick up the water cooler and the delivery guy was beyond rude. He rushed in, I think he was on the phone with someone, did not acknowledge me as the door keeper for the office, saw the cooler, grabbed it and ran out without saying a word to me. Perfect representation of how the company as a WHOLE treats their customers. Phone customer service was just as awful, even getting frustrated with me as I asked for solutions. Reading through these reviews is appalling. I'm now trying to log into my account to make sure there aren't any random outstanding charges that they will attack me for months later. Disgusting company. read more

They delivered 4 leaking water bottles and promised they would send someone to pick them up. Then when they didn't show up, I called and they said there were no delivery technicians in my area. Meanwhile, they told me I should empty the bottles myself, which is not possible. There is no sink and I have nothing with which to roll them outside. The leaks are slow enough that the bottles are still somewhat full so they are heavy. This is not the first time we have received leaking bottles. It's just poor business altogether. read more

WORST. COMPANY. EVER. Despite having the correct billing address, phone number and email address, they never sent us any bills for like 3 months (we just thought they were slow...) and then promptly sent us to collections to the tune of $5,000. Mind you that the original bill was something like $200 for a couple months of service. Way to suck! Never EVER use these guys, no matter how much free credit they promise or how good of a deal Costco gives you!! read more

Guys. The service is terrible. They claim delivery of water bottles - that did not happen. There will be no response for messages sent from their website and they do not take calls - it will be endless waiting only. Ilango Sivaraman read more

Never had a problem with Crystal Springs. We had delivery service for over 17 years in two residential locations. Polite drivers and always on time. Did my customer service online without issues. Just recently I decided to do it myself as I wanted to switch to Zephyrhills water and I can just pick it up at Publix. Also saving some money this way. read more

3 years of service, last 3 months have been horrible. No water delivery yet still got charged. Paid since it as auto-pay but still no water delivery. Promised to resolve it, promised rescheduled deliveries and unfortunately no-shows. I was unfortunately forced to cancel the service as I had no choice. I could not continue to pay for something I wasn't getting -- and now a new battle begins. Nevermind not delivering water, but they're not even able to pick up the water machine ... So, as I mentioned on the call, If they don't pick up the machine by tomorrow as they stated (it was supposed to be picked up yesterday 12/3) then the next step is to send a certified letter -- after delivery, that if it is not picked up in 7 days, the machine is getting thrown away, and if they charge me then we'll just take it up with small claims court, period. Terrible company, how in the WORLD they got into Costco is beyond me. And by the way, if your hold time is a million minutes, try this number: 1-888-432-4823. You'll get a human right away. read more

I have not had any problems scheduling delivery or reaching an agent on the phone. I have been using their service for at least five years. I purchased one of their dispensers - instant about boiling hot water as well as chilled water. They are not expensive. I'm ordering about 9 2.5 glass gallons whenever. Realized ordering the dispenser was more economical. Works like a dream. I'm surprised folks are having so much trouble with the company. I have always found their service people friendly and helpful. read more

I have already emailed social@primowater.com with my information. Not that I expect any help at this point. I don't want to be in business with this company any further. If I could get through on the phone I would cancel. Nice racket you have going on here. No one can get through.... keep us on hold for over 2 hours standard time... empty promises... shall I keep going? Sure doesn't matter to crystal springs... a.k.a. primo water... a.k.a. ©2021 DS Services of America, Inc., dba Primo Water North America Too bad it didn't remain the company it was when I first signed up. Do you know how many times I have hear, WHILE ON HOLD, that crystal springs is dedicated to high quality customer service therefore this call may be recorded. FALSE... FALSE... FALSE... At this point I would rather drink pond water than deal with this non-existing customer service. Why can't customers have a phone number for the regional manager in their area? The only reason that a company keeps all of that information private is because they know they are not doing a good job and they don't want to deal with the high volume of customer calls they would get if they provided such information. The only reason I am on hold for more than 2 hours EVERY TIME is because all of their customer are calling... every day?!?! My question would be what are you doing right?????? read more

Hello I'm a happy Customer of Crystal Spring and I want to say thank you! Diego Rocha! Diego Rocha is a great human being, very very, very professional in his work, always punctual, always telling us the time when the water will be delivered and very attentive to answering any questions. People like Diego are few and I congratulate Crystal Springs for having an excellent worker like Diego, people like him are the ones that many companies wish they had because he earns the respect and gratitude of customers. I just want to keep Diego Rocha as my delivery man he is the best from long time! Thanks read more

Crystal Springs Water - The best Water - Water Delivery Near Me - The Bronx, New York

Do yourself a favor and STAY AWAY FROM THIS COMPANY. Nothing but issues since day 1. The first delivery was wrong so they fixed it however the billing was incorrect. It took 5 calls for them to fix the bill. They were so apologetic that they even took money off. Great. The next water delivery bill was wrong again. I called several times again to fix the bill. Im still waiting for this to happen. Then I found a case of sugar on my doorstep and had no idea where it came from. Finally realized it was from them cause I saw they billed me $27!!! I never ordered sugar. Why would I order a case of sugar with my water?!?!? That was it for me I called to cancel the service. They picked up the cooler and bottles. The bill was never fixed and they decided to bill me for the sugar and never got my credit from the last bill or the bottles I returned. I am on hold as I type this because they have no answers for me and cant even speak to a supervisor. Im done! I had 2 deliveries and spent almost every day on the phone with them in the past 2 months. This has to be the most incompetent company I have ever dealt with. They should not be in business. I went and purchased my own cooler and will just exchange my own bottles. read more

Worse service ever. They had me sign up at Costo promising great service and easy delivery options. I obviously though it was a reliable company. Gave them instructions about my delivery. The day came and the delivery guy followed 0 percent of introduction given. Left my delivery outside my residence late at night which led to the water dispenser and gallons to be stolen. This was 3/15/24. I called and made numerous complaints. They said I was not going to get charge and here I am. Getting letter after letter from them charging me. I keep calling only for each representative to say they are going to escalate the issue and I will receive a call from a manager. Till today's date I'm still waiting for someone to call me back and nothing. This is ridiculous. Worse company ever. Don't fall for it. Do a research and go with a more reliable company. Because this one is not good. Nor responsible. read more

Missed my delivery date. Can't come for two more days. Customer service is horrible. Can't speak to a supervisor as they are always unavailable. I would look elsewhere for water service. Update: They got my water delivered late today 700pm. Customer service told me they missed me. Upgraded the star rating. read more

Companies like this should not exist. Been trying to reach them for a month and gave up after waiting for more than 30 mins. Once I waited for more than an hour. All it says is "You ask we listen" my @$$. Negative 50 stars. Wanted to replace water cooler. They organized a delivery a month ago and they never showed up nor I can anyone on the phone to talk to. Have two kids below 6 years who need to drink some clean water and preferably cold water in summer. Im leaving Crystal Springs... Please please... for the sake of pete... dont go to these guys. read more

Though we did like the water and the machine we had, we had to let it go. We were never able to understand our bill which got higher and higher every pay cycle. No matter how many empty containers we turned in the bill stayed high. After cancelation, they started charging us $10 late fees and $5 fees for every invoice they mailed which we told them we didn't want. ​Won't be using this company again. read more

If I could give this company zero stars, I would. Total nightmare. Beware!!! Run!!! We ordered a water cooler for the house in 2020 from Crystal Springs Primo Water. They gave us three broken water coolers over the year we had their service. The last water cooler leaked everywhere and ruined our wood floors. We had the water cooler picked up in June 2021 and everything was paid in full. They continued to bill me and twice issued credits to my account. I continue to receive bills from this company despite SEVERAL phone calls and emails where the customer service reps confirmed I have a zero balance, and the equipment was picked up. I sent an email in response to the most recent bill I received, and they responded with this email : Dear Valued Customer, Thank you for contacting us via email. We apologize for any inconvenience that you may have experienced. Your account is severely past due and is scheduled to be sent to a Third-Party Collection Agency. The Agency will seek payment for your balance due and any unreturned equipment charges up to $290 per unit. Please call us immediately at 1-800-492-8377 to resolve your unpaid balance. If you need further assistance, please visit us at www.water.com, email us at customerservice@primowater.com or contact us at 800-492-8377. Our Customer Care Agents are available Monday through Friday 8:00 a.m. - 9:00 p.m. EST. I spent 2 hours on the phone with their customer service last Friday, where I was assured everything was finally taken care of and there would be no further issues. Today a delivery driver pulled up to our house to pick up their equipment. The equipment was picked up by them in JUNE 2021! Still no response on the claims for the floors that were ruined. I have now been on hold for 45 mins with no answer. read more

I wish there was an option to give zero starts. I have been on hold for 2 hours now. I got water a week ago that was scheduled then out of the blue i got 4 bottles and they are supposed to deliver 4 more tomorrow. I am being charged for empties when I did not even request water. If they answer the phone before 9pm i will cancel my service. And the kicker is I called sales and someone answered in less than 1 minute and could not help me read more