Hi Carolin, I did…read morecall the phone number that you gave me on last week, I got the response from Ms. Chan today. She was nice to help me to find the answers from her supervisor about the questions in my insurances - I got the membership card from Central Health Plan 2024, and Ms. Chan told me that your medical offices would accept my membership card when I went to see your medical doctors, but I couldn't make it for your dentists, because your dental offices wouldn't accept my HMO plan in Delta Dental, and I didn't have a Medi-Cal (White Card). I feel so sorry that I have no choice, and give up my decisions to support your doctors and dentists - Herald Christian Health Center in this way, It may have a lot of people they have the same situations like me. Thank you.

The staff at the administrative office in El Monte are very knowledgeable and helpful. We are…read moregrateful for all the help we received with signing up and getting connected with the proper care for my mom's illness. I would like to see more services available to senior citizens such as housing, help with prescription medication, and FMLA for family members currently taking care of their elderly parents.

Today was my first time ever considering Botox! Yuan & Chloe made me feel very comfortable & I said…read moreLETS DO IT!!! Thank you so much. I can't wait to come back & bring family & friends! Great service.

Amazing service wonderful staff. Doctor is very…read moreinformative. I would recommend this place to all men that are looking for trt.

From the moment my loved one arrived the staff from CNA's ,nurses to people in charge to social…read moreworkers were very loving and caring. They made us feel at home. I felt my loved one was treated as a family member not as a patient and they cared deeply about the people they are caring for I cannot say enough nice things about this place.

This is an amazing facility. I was there for rehab of a hip replacement and fall after surgery. The…read more OT's and PT's did an amazing job in getting me up and running after my injury. The nursing staff and caregivers held the high degree of efficiency and care. The administration staff did a great job coordinating my rehabilitation. I would highly recommend this facility. I would certainly give it five stars plus.

ER visit is really good here. Everyone is nice and on top of their tasks. So many people came into…read morethe room, one after another, to take care of my mom. I took my mom to other ER in the area before but so far this one offers the best care. Visiting hours is at 8am to 9pm only so don't pack an overnight bag.

2 days ago at 4:00 a.m., I suddenly developed severe vomiting, stomach pain and difficulty…read morebreathing. My parents immediately brought me to the Emergency room here for treatment. I got in so fast and was treated immediately, so my condition improved quickly, and I was able to return home later that afternoon. The ones who helped us out were the Director Charlene, Dr. Lu Ying, Tech Pete, Nurse Alexis!! If you come and they're here you'll be in good hands so perhaps ask for them. I wanted to leave a note and say thank you. You made this very scary experience so much more comforting. And i really appreciate it.

Move over, Cedars Sinai and unreachable west side doctors. Instead, head straight to Rosemead for…read morefree parking, an amazing staff, and visit with one of LA's premiere cardiologists who also happens to be an incredibly nice guy. P.S. He's the past mayor of Arcadia. Yelpers, meet Dr. Michael Cao! I was referred for a CAC (Coronary Artery Calcium scan) to check for arteries clogged by too many Yelp events. No referrals here, the scan is done right in the office by a trained radiologist. Dr. Cao himself reviews the scan and follows up if there's more to be done. Fortunately, my diagnosis was no build-up, continue Yelping. The doctor is very approachable and popular, given a very full waiting room and a huge staff moving everybody around. Despite being so busy, I felt like I was the only patient around that day. Thanks Yelp for my new cardiologist.

I am deeply disappointed with the care my father received from Dr. Michael Cao and his office…read more After my father was discharged from the hospital in August 2024, it was urgently recommended that he see a cardiologist due to his heart issues. Dr. Cao saw my dad in September, and a test was conducted soon after. However, when it came to releasing the results or reviewing them for potential risks, Dr. Cao and his office became incredibly uncooperative. Not only did they make it extremely difficult for us to get the test results, but they also caused unnecessary delays for both my father's primary care physician and his high-risk doctor in obtaining critical information. The office staff kept the report from me and my family which I know I have the rights to obtain. After countless of heated arguments with their office staff going back and forth about the results by the time they agreed to send the results it was time to see Dr. Cao for the follow-up. Then Dr. Cao just simply said our case needs to be referred to another specialist when they could've referred us directly to begin with. Despite the urgency of my father's case, it seemed like Dr. Cao was unwilling to prioritize the situation. My father passed away in November 2024 due to cardiac arrest, and I can't help but feel that better communication and more proactive care might have made a difference. I expected better from a cardiologist, especially when my dad's health was at such high risk. Sadly, this experience has been a frustrating and painful one, and I would not recommend Dr. Cao to anyone in need of urgent care. During this time I heard he is the mayor so it seemed like he was too occupied and prioritizing that over the care for his patients.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morecustomers are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is limiting capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment unless it is a service animal. Parking: The parking lot for this establishment is located in the front, back, and side of the building. Each parking spot is decent. This building contains several medical offices and a pharmacy.

I don't who is the psycho lady received my phone today. She sounds like Mexican . I call for to…read moremake a appointment.. the lady ,she wasn't say anything clearly .. when I try to say something, she cut off me and she was so so rude. That's why I cut my phone.. my question for yours all team .. if we didn't understand anything that's your responsibility to make us understand right.. we need help that's why we contact you if you treat your clients so badly .. than why you there for ...

ABSOLUTELY INCOMPETENT and HORRIBLE DOCTORS, OFFICE STAFF, AND MANAGER. Their malpractice and…read morenegligence had delayed my cancer treatment by more than a month. Dr. Howard Yeh told me to come in 6/16 to determine whether I would need additional chemotherapy. When I arrived for the appointment, he asked me for my PET scan results BUT I had no PET scan results because he FORGOT to authorize a PET scan for me. So I asked him if he could at least tell me the results of the two blood tests he had me take prior to my appointment. But when he looked at the tests, he realized he FORGOT to order cancer markers as part of the blood tests, and instead was only checking white blood cell count. He tried to blame it all on the office instead of taking accountability. I booked a blood test for the next day, but because of Yeh's malpractice, the soonest PET scan appointment I could get was a MONTH later. TOI couldn't do anything to help me so I had to call other places myself looking for a sooner appointment but I would first need to find an appointment, get a new authorization for the new facility, cancel the old authorization, call back the new facility and hope that the appointment didn't get booked in the meantime. The Oncology Institute manager Ana Barrilas said she would everything she could to help me ONLY AFTER I mentioned that taking legal action against Yeh may be necessary. She promised to call me back and told me that I could text her anytime and she would get back to me or have someone at the office get back to me. HOWEVER, most of it was lip service. She wasn't able to get me a sooner PET scan even though this was a result or Dr. Yeh's incompetence. FURTHER, I was the one who had to call her back anytime I wanted an update on anything. She would promise to call me and then leave me hanging for days. Luckily I was able to get a PET scan because another patient cancelled, NOT because Ana did anything to help. Then when I FINALLY got a PET scan, Yeh went on vacation BEFORE looking at the results!!! If you value your physical and mental health, go elsewhere for treatment. Dr. Howard Yeh is incompetent and negligent. Ana Barillas lies and pays lip service in order to try to placate you so that you don't rightfully sue the hell out of their doctors for malpractice and negligence. She does her best to deceive you and appear sincere, but she consistently breaks her word. She doesn't care about you.

Completely agree with the other reviewer here. I am having the exact same experience. ABSOLUTELY…read moreINCOMPETENT and HORRIBLE DOCTORS, OFFICE STAFF, AND MANAGER. Their malpractice and negligence had delayed my cancer treatment by more than a month. Their Mission is completely BS, the doctors/staffs lacks compassion, and the clinic DOES NOT have state of the art medical care. My Oncologist is the worse in every way, I could never reach this guy after hours and weekends because he is not even on the after hours system. Hence, I had to go ER multiple times due to severe pain. Please avoid this place at all cost. Lastly, my recommendation to the upper management is that this doctor along with the rude staffs should all be replaced with people that have compassionate, empathy, kindness and understanding.