I really enjoy this office. The staff is knowledgeable, friendly and helpful. Any time my insurance changes, I request paperwork, or an update of any kind, I get the assistance I need without incident. Dr. Yang and Holly are also great when it comes to my visits. Great customer service is important for me and I get that and more with my appointments. Thank you to all! read more

I received a text that I had a planned appointment for a follow up. I have to pay 25 bucks for my insurance co-pay which isn't too bad. I arrived on time and actually was called in before my appointed time. What I like is the quick get to business service without an hours long wait to see Doctor Chan. read more

Optum - Alhambra - Check in APR2025 - Internal Medicine Near Me - Alhambra, California

I have been seeing my doctor at HealthCare Partners Alhambra office since 2011. The physician was good and the staffs were okay. However, I kept having billing issues last two years. I went to have my annual physical checkup last year Dec. Everything was fine. However, I received a bill for the copayment for a doctor visit after a while. For annual physical checkup, no copayment should need to be paid. However, I contacted them multiple times using their App, they said I need to call the billing department. Then at the billing department, they insisted it was billed under regular Office Visit. They asked me to call the doctor office to correct the billing code. So I called the doctor office, the person who received my call was very rude. She said she would transfer me to the billing department. I was really mad. They were playing games, wasting my time. After I said I wanted to appeal, the person who talked to me put me on hold. After a while, she said someone will contact me to discuss. Honestly, I feel it did not worth the time to fight for the copayment. But that's not the point. I feel scared. I was seeking a professional healthcare service but I found out like talking to a scam company. They know what they are doing. One copayment is not that much but it does add up. When I googled it, they have 4.7 million patients and serve over 101 million unique patients a year You can do the math just for the copayment. What I want is finding a doctor that I can trust If I deal with a healthcare organization that does not have integrity and honesty, I don't think I can entrust my health to them. It hurts my bottom line, it is not about the copayment. It is about trust. I know it is not easy to find another healthcare company that I an trust nowadays but I will not stay with Optum. 05/20/2026 updates: The office called me a few weeks ago and they said they should not charge me for the copayment. Then they never call me back. I did more researches. I think for medical coding, they could charge me the copayment when the physician discussed with the patient for some pre-existing conditions. I finally paid the copayment. it is the gaming of the health system. I don't want to waste the time. So frustrated, next time for annual physical check up. I need to tell my physician not to discuss any health situation, just check up. What's the point of seeking healthcare these days. Or just pay the copayment, forget about the benefits of annual physical checkup. read more

So I called 08/15/2025 and was amazed that there was an appointment available 08/18/2025. I said I'd call out of work. Come Monday I get a call 30 minutes before from someone telling me that the doctor is "not seeing new patients". I'm pretty sure the call center people, who don't physically work there, are the issue based on reviews. I have this place listed as my PCP office since probably 2019. Have only been once and likely never again. I am not a "new patient". I knew UnitedHC, and by extension Optum was bad (Hence, "Free Luigi" became a thing), but I'm seeing issues more and more Everytime I try to use the services I pay for. Spoke with a "Courtney" and was cancelled by a "Sheryl" and last person I spoke to was "Latonya" I believe. Living in Alhambra, nobody sounded local to the city, LA, or California even. If you're stuck with United/Optum. Maybe don't go here. read more

I've been going to Optum for many years when the practice was previously Healthcare Partners. Dr.Wu and his team are great but some of the changes from Optum are subpar. It's great if you don't need anything but if you need labs....RUN from Optum. Optum no longer draws your labs and refers you to LabCorp. I live in Alhambra so I want to go to LabCorp Alhambra which is AWEFUL....LabCorp customer service is some of the worst I've ever seen. I even saw LabCorp staff treat a handicapped person that did not have an appointment so disrespectfully about 1 year ago. I made complaints to my healthplan and Labcorp but nothing. I worked at AltaMed Health Services for 20 years and I can tell you....I know what customer service looks like. Because of challenges getting appointments at LabCorp, I have cancelled several of my appointments with Optum even though I have high cholesterol and need regular refills which I also ran out of . Last year, I walked into Labcorp at 7:00 AM without an appointment and was told it would be 2 hours so I decided to wait even though I had not eaten food but the wait was 4 1/2 hours. Lastly, I had a colonoscopy 2 years ago and the referral was not in the EMR and no consult note in the system even though Dr. Wu referred me. That's a huge gap and lack in coordination of care. My health plan sent me the cologuard test which I dumped because I already had a colonoscopy which is a complete waste of healthcare dollars. I own my company and purchase my own health insurance and am seriously considering switching my family to Kaiser. OPTUM.....RECONSIDER YOUR CONTRACT WITH LABCORPS.....PATIENTS DESERVE BETTER....I PAY $2000 PER MONTH FOR MY HEALTH INSURANCE!!! read more

I have been coming to this location for over 25 years. I love my doctor, and nurse practitioner, they are great, staff is great! The reason for my one star is because since this medical group has changed to Optum, it's been a disaster with trying to call in to the doctor office, leaving messages, getting refills, all because of NEW changes! Currently I am experiencing an issue with trying to get a prescription because Optum changed their preferred pharmacy WITHOUT giving me notice ahead of time, and this pharmacy is over 100 miles away from my home. How is this acceptable for your patients?!?! I've called the office, Spoke to united healthcare, Optum customer care, filed a complaint and I still do not have my medicine because they decided to change preferred pharmacy without taking into consideration what is best for the patient. I am extremely disappointed. The only reason why I haven't dropped this medical group is because I truly love my doctor and nurse practitioner, and they are left with limited choices on how to help their patients! OPTUM YOU NEED TO DO BETTER FOR YOUR PATIENTS AND CONSIDER WHAT WE NEED AND NOT WHATS BEST FOR YOUR DOLLARS!! PART II: In response to your feedback to contact patient care team, I did that yesterday, filed a complaint and NO ONE has called me Back. Currently on hold for 45 months trying to find out how I can get my medication! Everyone in admin, patient support is incompetent and doesn't know how to help me!! read more

I have been a patient with Optum, formally healthcare partners, for over 15 years. I realize that there are challenges with an HMO, but it has worked for me up until now. Recently, I have faced new obstacles, and it has been very upsetting because my basic needs are not being met. My primary care physician, Dr Yang, has been indifferent, inaccessible and unresponsive for the past few years. When I say basic needs, I am referring to ongoing prescriptions that are no longer being refilled, messages are not being returned and overall health management has fallen by the wayside. read more

Always love coming to this location. I get treated professionally by the people at the counter and have a great doctor. Her assistants are great and make for a great experience. read more

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Great location with plenty of parking. Doctors are very knowledgeable and friendly but what makes this places a pleasure is their staff. Super friendly, carrying and also knowledgeable. Will give them a 5 out of 5. read more

Optum - Alhambra - New lobby - Internal Medicine Near Me - Alhambra, California

I have been a patient with the Healthcare Partners for the past 20 years. Totally love the doctors and the staff here. Unlike some of the private practitioners out in the San Gabriel Valley, the doctors here would not ask you to come back in to see your results just to get a few more $ from you. I guess it is a good thing for me when I saw that this location is not taking any new patients when I was doing my Healthcare enrollment. They are great, and it is hard to get an appointment. I usually have to call 2 months in advance to schedule for a physical. read more

Optum - Alhambra - Internal Medicine Near Me - Alhambra, California

Today I went to have a montly check with my Doctor and at the end he order me a flu shot to be given by the nurse, the nurse name is Sandra Diaz she came in holding a the needle and with a attitude said "do you want the shot or not" and i was like what the hell the doctor just told me he order me a flu shot you suppose to know already. I was so mad beucase this is not the first time she giave me attiude alot of times i let it go but this time was it so i told her no never mind i dont want it no more. Then next she turn around and told me where to exit with a attiude again , but she was suppose to give me a date for the next appoointment and again this is not the first time she been rude and give me attidue i dont know maybe she dont like asian Please who ever her supervisor is have a talk with her about her treatment to paitent. Horriable read more

My baby's new pediatrician is Dr. Gaya. Full name is Gayathri Selvakkumaran, MD. I have been able to get appts in reasonable time. Did not have too much of a wait for the last 2 visits. The office has friendly staff and pretty knowledgeable. I'm happy so far. Office is in one of the suite on second floor. They do t have a separate waiting area for sick kids. read more

The place is crummy-looking, but they are currently renovating it. Don't know if they're done yet, but I last visited in the summer of 2017 and the entire building was going through a major makeover. The staff is friendly and helpful, and cleared up any questions and called my insurance twice to make sure I was accepted. Dr. Velez is kind, caring, a good listener, and always calls you back (or emails you back). Thank you! There's a big waiting room, with a ton of old chairs, but the kiddos like to climb on them and they enjoy the fish tank. read more

Trying to speak to medical staff for appointments or support just doesn't happen. After several automated prompts, you get "we are experiencing technical difficulties. Please call back later." Wow! Medical care?? read more

I came to see Dr Yang, and overall I was very pleased. She doesn't work too many hours but the receptionists were able to make an appointment for me within a reasonable time frame which worked out really well. Dr Yang took her time to listen to my problems and provide multiple treatment plans. The most impressive part of my visit though, was how the doctor spoke to me and also analysed my health using the "Asian bmi" scale for example. This showed great cultural awareness and it's something I had never received before by any other doctor in my lifetime. This is something I have always desired in healthcare that not everyone fits the same "mold" and that an individuals health isn't only defined by where your number lies on a standardized curve. The clinic is a little old and run down looking, but that means it's been in operations for a while and you can tell that it works like a well oiled machine. read more

Went to the Alhambra Health Care Partners office for regular blood work. I was running a little late, but the Medical Assistant Brisny saw me after a short wait. She had a pleasant and friendly attitude and completed the process quickly. Rating: 5 Stars. read more

I've been coming here since it was Health Care Partners & have never had a complaint. Dr. Uranga has been my PCP since I started here & she's always been great! But now that they switched to Optum, when calling in, you are directed to a call center where some of the girls there are very rude. If they are unsatisfied with their roles, then maybe they shouldn't be that first contact to this Dr's office. Along with that, it's just very hard to get through to someone due to high volume of calls which is my only reason for the 3 stars. Just trying to communicate with them has been difficult since their new system. Hopefully it's due to Covid & will provide better quality once everything is back to normal. read more

i had to leave my doctor because she is under optum healthcare!!! WOW....THEY SUCK AT EVERYTHING!!! last straw...i tried to get a dermatologist to looks at some spots on my face....TAKES FOUR MONTHS!!!! are you kidding me???? HIRE SOME DOCTORS YOU MORONS!!!! read more

Dr Tran is a good doctor. The front desk staff are professional and courteous. I would recommend coming here for medical care

I have been coming since my mom brought me in as a newborn. 25 years later, I am still happy as ever with the Dr's I have personally had. I can't say the same for the one particular Dr. Let's start with my Doctors frist. I have had Dr.Mauer as my pediatrician up until I turned 18. She was the pediatrician of all my siblings and she was beyond compassionate. She always squeezed us in and if we couldn't make it to the office and we told her our symptoms, she sent a prescription to the pharmacy and it NEVER failed. Once turning 18, I began seeing Dr.Yang and she is just as phenomenal as Dr.Mauer. Dr.Yang off the bat from my first visit with her, took her time to get to know me as a person. Then we went on to discuss my health and I left leaving so confident leaving my health in her hands and to this day, she has been the same Dr I met 7 years ago. Now let's move on to the Dr that SHOULD NOT be practicing. Dr.Wu. He DOES NOT LISTEN. All he does is give you a pile of pills to take and asks that you go back for a follow up in two weeks just to take your co pay and be ignored and given ANOTHER handful of pills. It is because of him that my father has so many health complications. My father has a mystery diagnosis and now has a handful of specialist working with him. Many of the specialist have contributed many of my father's complications to the lack of health care by Dr.Wu. At one point Dr.Wu had my father taking 15 pills a day that only caused him more harm. The last straw had to be when I personally took my Dad in to discuss his health problems with Dr.Wu. My father has been going to his appointments solo because I could never get out of work but I NEEDED to speak with the Dr about it all. So we see Dr.Wu and I explain my concern and all he did was hit my fathers back about three times and listened to his lungs. I voiced my concerned about all my father's complications and Dr.Wu laughed and said "well what do you want me to do?!" That was the last straw. I could not believe it. I was beyond infuriated and we ended up storming out of the office. My blood pressure sky rocketed from that alone. Needless to say, I changed my father's Dr to one MUCH better. The new Dr has him down to 3 pills a day INSTEAD OF THE 15 DR.WU had him taking and my father has been better than ever. A Dr is suppose to be compassionate and caring and TRIES to get to the bottom of a health issue. Dr.Wu can care less. ALL my father was to him was a number NOT a patient. Now, the office has expanded over the years and the receptionists are very friendly and they all get to know you over the years. IF ON TIME, you will be in and out. Always a bright and clean environment. Parking could be better. If it wasn't for Dr.Wu,, I would have given the place 5 stars but the fact that he is there and treats his patients like crap, I took off two stars. Many reviews show that Dr.Wu is no good yet no action has been taken by WHOMEVER is above and in charge. read more

Optum - Alhambra - Where the nurse calls you in from the waiting room - Internal Medicine Near Me - Alhambra, California

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Finally they fixed it, but not worth the trouble, I switched doctor and my new doctor switched my medicine immediately cuz she said why did my old doctor subscribe me with those meds, I said because he needs to retired and the follow up doctor just said she ain't changing what my original doc subscribed to me, aka irresponsible smh, either way I'm out and never going back read more

Dr. Omana blew me away, and not in a good away. I called the 24 hr hotline because I was experiencing some very unusual and disturbing symptoms. I spoke with a great nurse and he told me to see the doctor asap. We made an appt for the next day for 3:45 pm so I'm thinking great. When I showed up it was 3:52 pm (Friday traffic, you know how it is) Anyways ten minutes is no big deal right? Wrong The receptionist calls me up to the counter and tells me that my appt was for 3:30 and they could not see me because they were double booked. "Go to urgent care" they said. I could not believe they were turning me away, I told the receptionist I was under the impression my appt was at 3:45 and I was in alot of pain..Honestly I was genuinely scared and I couldnt bear waiting in urgent care for hours. Crying at the front desk I see Omana walk by, like nothing. Instead, they have a nurse come talk to me and also tell me to go to urgent care. I asked if I could just wait and she said no i couldnt because she had patients until the end of the day. SO WHAT! This woman is supposed to be my doctor, and I was in pain, I think she could have made an exception especially since I had an appointment (its not like I showed up an hour late) and on top of that, its not a patients fault if an office double books her. Is it not a doctors responsibility as a care provider to help and treat her patients? If she is so busy she needs to stop accepting new patients. Oh well I should have known she was a crappy doc because even when I did have a chance to see her for a previous appt, I told her about some shoulder pain I was having and all she did was tell me it was stress. She did no exam or check up, nothing. I think she saw I was young and assumed I was fine and she just brushed me off. It turns out my rotator cuff had inflammation, not from stress but from a sports injury. Thanks doc Then, the next tues (office was closed Mon. for holiday) they have the nerve to call me and tell me I missed my appt and to call so they can reschedule. Wow! I did not miss my appt, I showed up. Overall I think the staff is nice, which is why I didnt give this place one star.But don't ask for Omana unless you want a doc who doesn't give a crap about you. Anyways I didnt write this review right away, because I wanted to calm down, but I did want to share my experience. I think people should trust the health care provider they choose so choose wisely. read more

I have been coming here for about 20 years. I think my doctor is the best. I've moved away from this neighborhood, but refuse to give up my doctor. Even though she is very popular and highly desired in this practice, I always seem to get the best care from her. She is patient and understanding, and always takes time to explain things to me. It can be difficult to get an appointment with her, but even then she tries to return calls or pass on information via the nurses. The nurses are great as well. read more

First healthcare partners change their system to call to a call center is sucked now that they changed to Optum sucks even more to many hoops to jump through When you use to call you could call your doctors office now you get a call center use to be when I sent an email my doctor would get it not sure where is goes now Can't even get a prescription refilled read more

This is my first yelp review ever since I joined yelp 8 years ago. So I finally decided to go get my physical check up because my company provided me with health insurance. Your first physical out of the year is free which is great cause I have a 20 dollar co-pay. Couple weeks after my physical I received a $20 bill from doctors office where I had my physical. I called to see what the charge was for and get this, you'll get a good kick out of this. Going in for your physical and ask any other question/s about anything else other than your physical, they will charge you! WTF! Oh yeah and my doctor is Chan. He's no doctor to me. For someone to be a doctor, you should care about your patients and be happy to give advices and help, but no, not Chan. read more

This threads gettin funnier by the minute! I got three boys and they seen Dr. Mauer since they were born. THe oldest one is 6. Haven't had no problems with her, she's pretty cool. The staff is cool too. Don't ever have to wait long. Don't know what all the fuss is about! GO MAUER GO! lol! read more

I choose Dr.Omana since one of coworker recommanded me to her. My first impression when she came in to room with smile, warm and nice greeting. I had really good time in the room talked to her about my concerns and she good listener. she also give me a call back about lab results and follow up to take care problems. my whole ohysical included : pap, detailed physical exam,bloodwork, and xray in 2hrs. She is pretty good at respond to POP msg and provide me advices what to do. I preferred to communicate with Dr.Omana via msg directly rather than leave phone msg. last week when i msg her and she missed my pop msg on the weekend and she apolorized her late response. I faxed some annual checkup form to fill out and she done within less than one day. I got a call from her nurse next day morning tell me my form is ready to pickup. I thought she is going to take a long time to do it. (you know how the doctors hate paperworks) staffs was nice and friendly all the time. I think i choose right doctor that really take care my health. read more

These people are more than willing to put my life in jeopardy to save a few bucks. First of all, I have fibrocystic breasts which means your breast commonly have lumps in them and my previous doctor said I should have a mammogram every year even though I hadn't reached 40. The Healtcare partner doctor refused to send me to get one. Secondly, when I was going to Africa the tour guide told us we had to have shots to prevent several diseases. I called before my appointment to schedule the shots informing them exactly what I would need (Hepatitis A&B, malaria, thphoid fever, yellow fever, etc.). A different doctor I saw that day tried to convince me that I don't need any of those. Then he finally caved in and gave me a prescription for malaria tablets and one for hepatitus A & B, which he directed me to have filled at the pharmacy downstairs. The pharmacist told me there must be some mistake because the doctor prescribed the viles for hep A & B which had to be injected into the patient (me). So we deduced that the doctor wanted me to pay for the meds and they would inject them into me, thus saving Healthcare Partners $160 for the cost of the Hep A & B meds. I went home and checked the Healthcare Partners website and for trips to Africa, their website recommended the same shots that I the doctor tried to talk me out of getting. I wrote a letter to the head of the organization. His secretary, who was also a nurse, wrote me back saying it was my fault because I refused to sign the 'No Arbitration Agreement' form. I quickly advised that dummy that I don't have to sign anything and doesn't mean they can deny me treatment that my company medical plan is paying for. Obviously, they used that as an excuse because the doctors were probably following their policy of saving money by denying patients medical care. read more

This place is the worst. I've been voming here for 10 years. Everytime I get sick I never get to see my primary care doctor. I am at the urgent care more then at my primary care doctor office. The office manager sucks too! I've made several complaint but nothing has change. I go here cuz its convenient. read more

Although I am not much of a Doc-kinda-Girl I've finally reached that age to where I should get my Periodic health evaluation annually--And we all know that includes all the fun preventative physical examination stuff--keep my engine running strong kinda thang !!!! So I'm fairly New to this area and really went with a Girl --whom I do not know Recommendation--that works in the medical field like myself. Words on the street be PCP Omana-Roldan is very caring, efficient and knows her Stuff and also the facility is a one stop shop meaning there's a lab, pharmacy and so on. So hey sounds good to me. So I called my insurance company and got myself hooked up with this Amazing PCP. Got excited and made an appointment asap. A month later--- Per my initial visit I took a beautiful Tuesday off--took me a cool 12 mins to drive there from Pasadena--appointment was @ 9 am Yo and I cannot be late for her--I showed up 3 mins to spare since parking was so dam Easy--rows and rows of available spaces. Front main door--has security guard--um Okay--entered in--took elevator UP -and Bam here I be. Her office is super clean and cute--friendly faces will greet ya by your government Name---after your sign in--and I was called in By a super cool Nurse--whom gracefully gave me a Tour of the back office--I was Happy to know where the Banos Be Yo..Haha so she took all my Vitals--told me to Prep and get ready for Doc. 5 mins later my new PCP showed up--asked me a few caring question--kinda to get to know ya kinda protocol --Cool me like--and 10 or so minutes later--Me done with everything but my blood works and had to take extra 7 mins to fill out paper works b4 bouncing. Cons: I had to call to confirmed appointment since I did not want to waste my free day off and I was never informed to FAST prior to my appointment so since I consumed Coffee--I now must do my lab works W/Labcorps 3 weeks later. But overall I really like my new PCP and I'm so please to have found a provider and office that is set up to Get It Done!!! read more

I agree with Sarah. Dr. Wu is a rude, judgmental person with no people skills. I have probably had about 4 appts. with him over 2 years and the last one (about a week ago) will definitely be my last one. If you want a doctor who tries to make you feel inferior to him then choose this one. The first time I ever walked out of an office was a week ago in his office. Everything else about this office seems fine. Front desk is nice, wait times aren't that bad, only bad apple is Huey-Yuan L Wu. read more

My children and I have been coming to this office for years. Yes, they are very busy but that's because they are great doctors. They will call or email you if you have an important issue. In regard to my younger sister's breast cancer, Dr. Uranga alerted us to a test for younger breast cancer patients and their siblings that my sister's oncologists and surgeon had overlooked. We are very grateful to Dr. Uranga for being so thorough and fortunately, the test was negative. The other doctors are also wonderful. We are very happy with this facility. read more

Great doctor! Available 5 days a week. My 2 kids see her and she is always nice and patient. Very happy with her and I would recommend her to anyone with KIDS! read more

I was previously with Kaiser and I am so glad that I switched. Doctor Velez is an amazing doctor & all of the nurses are so professional & friendly! read more

Dr Wu has no common sense, poor people skills, and is more worried about giving Flu shots than listening to the patients concerns!

dr mauer is wonderful... she's very soothing to upset children.. patient with the kids and explains everything to me (parent) in easy to understand terms. i used to go to dr roderick vincente at the mpk location, he was GREAT but left to go to kaiser. tried his replacement at the mpk facility and HATED her. then was lucky to find dr mauer at the alhambra facility of healthcare partners would totally recommend her to anyone!! read more

My last appointment was a physical, it was quick and pleasant. In the past I've had a negative experience but this last time was the opposite. The staff is always helpful and professional and get you in and out as quick as possible. read more

I have had great experiences at this facility with Dr. Buan, Dr. Omana-Roldan and Dr. Uranga. I have always had solid experiences with Filipino doctors given that they have integrity, are always attentive to detail and know how to treat their patients. It is also my experience that, depending on the time of day, urgent care is best when experiencing certain weird aches and pains and in some cases faster than seeing your PCP. The info from urgent care gets to your doctor regardless so its still a paper trail. As for Dr Wu, I have to side with others on this particular doctor and have no idea why he has even lasted as long as he has. Some doctors just don't have a bedside manner and feel they are not in the business of treating patients in a friendly manner but simply treating patients. However, how can you treat patients without listening to them. Ive had experience with that unfortunately in that my wife's doctor failed listening to her and she passed away do to her illness from him not taking her reports of pain serious enough. hopefully this Dr. Wu gets a nice swift kick in the butt by way of reality check before one of his patients gets hurt. Unfortunately Dr. Buan has retired, Dr. Roldan is leaving but if you want a great doctor try Dr. Uranga. read more

Had to finally leave this location when I needed to see my doc she wasn't there and not only that all the other doctors were too busy to see me. Don't even bother with making anyone of the doctors your primary care physician because you'll never get to see them. You have to schedule your appointments 3-6 months in advance. BS! read more

Dr. Omana-Roldan is an excellent doctor. She smiles, listens to your symptoms, is very compassionate and treats you like you are her family. She always returns messages promptly and goes out of her way to get you the best treatment. I am so happy with her and trust her completely. If you are looking for a good doctor, Dr. Roldan is an excellent choice. read more