Chance is a very nice guy who talks a fantastic game. On our first consultation he sounded like he…read moreknew the process well and gave some solid advice. His crew were also extremely good guys. Chance was always there to answer my text and or emails. However, the work itself was awful. Everything from the kitchen was suppose to be individually cleaned and placed into a box due to the toxicity of the fire smut. However everything was just tossed (literally) into boxes. Broken glassware among other things. Some items were just placed in random spots in the garage. I've been finding them for 4 months now. Nothing was cleaned well, most items still had the powder from the fire extinguisher. Staples were left in the wall, crown molding was damaged, paint was damaged from the tape used, and the adhesive was left on wall & floors. After everything was said and done, the toxicity test still showed an elevated level. All that being said, when I contacted a claim adjuster they said they heard of fides, and he does great work, just not for fires. Which was my experience.

Can't say enough good things about Fides Restoration! We had water damage to the floor of our Port…read moreSt Lucie home. Chance the owner was very timely, he assessed the damage, checked humidity levels, investigated the extent of mold, removed samples of the flooring material for further testing and coordinated with our insurance company on our behalf throughout the process. He and his team removed the old flooring and prepared the house for new floor installation. Chance also managed the sub-contractors during installation and final cleaning. In ancient Roman religion, Fides was the goddess of trust, faithfulness and good faith. Fides Restoration excels in each of those categories - a veteran owned company and a job well done! Thanks Chance!

We had flooding from Hurricane Ian. United Restoration helped us out immediately. Since we were out…read moreof town Jordon kept us fully informed daily and sometimes multiple times a day regarding all the work that was being done. This is and excellent company to deal with.

I would highly recommend United Restoration. They were very professional in handling the mold…read moreissue we had and did an excellent job at repairing all the areas effected. They communicated very well during the whole process and they were very patient in handling all the issues. Everyone we dealt with was very patient and meticulous on putting everything back together. I would definitely hire them again!

United Restoration is an amazing full service restoration company. When our house caught fire they…read morewere there within 24 hrs to begin working. They made the entire cleanup process hassle free. This company will go the extra mile to ensure that things get done. As an example, one of their technicians, Bruce Gold, came and personally picked up documents that needed signature, took it to a third party for their signature, then returned the signed documents to us, now that is service. I would recommend United Restoration for restorative services. Thank you guys!

The field technicians at United Water Restoration were courteous, responsive, and performed high…read morequality work during both the emergency mitigation and mold remediation phases. Unfortunately, our experience with the company's upper level management--particularly with the finance representative, Deborah Valin--was markedly different. An elderly homeowner was persuaded to sign an "insurance contract" that granted the company full control over the insurance claim while still holding the customer responsible for the entire invoice, regardless of what the insurance carrier ultimately approved. United Water subsequently submitted an invoice of approximately $11,800 to the insurer, of which only about half was initially covered. They later revised and resubmitted the invoice, resulting in an additional partial payment from the insurance company. At that point, United Water sought to collect the remaining balance from us. During discussions with their estimator--who prepared all versions of the invoices--several improper or duplicate charges were identified and removed. A corrected final invoice was issued. However, Ms. Valin later stated that this revised invoice had not been approved by management and that the estimator responsible for all prior invoices was no longer with the company. Notably, every invoice they produced included charges for items we had already paid for out of pocket. When this was brought to Ms. Valin's attention, she stated that the company had already reduced the invoice "more than necessary," refused to remove the improper charges, and threatened to reinstate the original invoice or send the matter to collections. We requested that United Water issue an accurate invoice--correcting both the charges and even the customer name--and assured them that we would promptly pay it. Instead, Ms. Valin declined to make the corrections and forwarded the account to a collection agency. The level of unprofessionalism demonstrated throughout this process was deeply concerning, and based on our experience, we cannot recommend doing business with this company.

My dishwasher had leaked and caused water damage to my floors. Francisco was great! He was…read morecourteous, came to check daily until all the moisture was gone, always came early, knew what he was doing, and was fun to talk to while he was here. Scheduling the appointment was also easy and stress-free because the office staff was also friendly and helpful. I would definitely recommend them!

I found this company through homeadvisor. I gave homeadvisor my information, and servicemaster…read morecontacted me quickly. They scheduled Bob to come out to my house the next day to check for mold. He came right on time and was very professional. He checked all the areas we were worried about, and luckily I didn't have any mold. I felt terrible that I had the guy come out for basically nothing, but I cannot tell you how glad I am that he was able to provide peace of mind. He could've easily told me I had mold because I was concerned about surface mold spreading and I knew nothing about mold. As a first one home owner, he could've fooled me, but didn't. I really appreciate their promptness, professionalism, and honesty. Highly recommend. Thank you!