Terrible way to run a business that is suppose to be considered about saving lives. My son has a…read moredisability and he went in and told him he was deferred because of his hygenine(body odor). Mind you he rode 6 miles on a bike to the center. Also, Karsten says he is the coordinator, after me asking for the office manager they sent this person up. My son is given rides to his appointments from his insurance and they waited til he got there to tell him he was deferred because of his odor. No where are the rules are hung anywhere in the facility.

this place overall I would give it a 4/10. There are barely any workers here at all . there is only…read moreone person doing vitals ,You are going to wait at least 40 mins to a hour to even get your vitals done. I just sat down in the chair and Ive been waiting to get hooked up for about 20 mins as of right now. I came for the first two donations bonus and I will not be returning!!

I decided to try this place. Looks like im going back to csl. I felt like I was treated asa…read morelowlife there. Like no one falls on hard times. I asked a couple simple questions. And commented on a couple things trying to be nice and have a conversation. They looked at me as if I had 2 heads. CSL might not be all that but there staff are much more pleasant then here. Definitely will not be recommending this place to anyone.

I'm a regular and I find the staff friendly. It's a relaxing place to watch shows on my phone and…read morealso help save lives. They don't close unless the powers out and their staff remain dedicate even through the Covid crisis. Lines were a bit long pre-crisis but it was not an issue if you plan ahead. Eat healthy, drink lots of water, bring a fully charged phone and you can make it to the 100 donation club like me.

Bruised from bicep to wrist, entire inside of my arm. Pain is not awful but still here 7 days…read morelater. They don't seem to care told twice I would receive a call back to check on me. Didn't happen. They infiltrated my arm with blood and saline and a week later recommended I seek medical care. Are they going to pay for that Dr. visit to make sure my arm is ok, that there's no nerve damage or trapped fluid. Short answer no. Obviously I wont go back there neither should you. Now I feel bad they have some good people there who treated me well the first 3 times I went. I guess they need to figure out how to properly respond and treat people when one of their staff makes a mistake.

They move at a glacial pace. I've been waiting an hour just to be seen and no one else is even in…read morethe lobby .

Was told that i have to make an appointment to be seen. Called at 8:40 am and the phone rang about…read more15 times before a recorded messages ask you to leave a message. What is the point of making an appointment?

I didn't have a good experience the first time I tried to come here, but they have made much…read moreimprovement. Friendly, efficient, and competitive rates.

Good experiences until yesterday. Apparently your texts have become overconfident in their…read moreabilities. Maybe if the first tech had been looking at my arm instead of looking up talking she would've actually hit the vein on the first try. Two text later we finally got it in. Too bad they were all too busy talking to notice that my yellow light was flashing. By the time someone noticed and came over and I had to ask for a ball it was too late. There was a clot in the tube! we know how bad you want that plasma so let's try the arm with the hidden veins. Three stabs later finally got it in. Too bad it didn't hold up! I can't believe I kept my composure through all of this. By now you've taken too much blood for me to just let you keep it so we're gonna try to force it back into my vein which wouldn't go because obviously there was still part of a clot in the tubing! I actually had to tell them to stop because the pressure in my vein was so great. I could tell it was getting ready to explode! So they gave me a Gatorade and let me know I would be paid for yesterday's visit. Too bad that both arms are blown out now. Not only is this how I planned on picking up a couple of Christmas gifts, but if I were to end up sick and in the hospital, the medical professionals would have a hell of the time trying to get any blood draw from me. Blowing my veins out and then deferring me for two months is like taking $400 out of my pockets. And that's on the low side. This is definitely open my eyes. Not sure I could suggest for anyone to ever donate plasma after my last experience there. And you guys came highly recommended. No way would I try any of the other places and seriously thinking about never coming back to this one.

I enjoy going, the workers are nice & courteous. They remember your name & keep a close eye on the…read moremachines that they are working properly.

Staff is very friendly and knowledgeable. Katie the phlebotomist is the best always friendly and…read morehelpful.

This place is about as transphobic as they come! I went in at 10:00a 6/14, had to go to the court…read morehouse and get a copy of my Court Order allowing my name change and gender marker change. Because the old ID with my dead name that matched my SS card wasn't good enough, even tho it was not expired. So I did, I went to the court and got a copy of the court order. Then I went in today at 10:30 7/17, went through the entire process 3hrs and was told I now needed to take this form to my PCP to be approved for donation. Based on, "This individual is referred for a for a medical evaluation due to reporting a history of medication (which all of mine are approved) and/or condition that caused medical referral." So what I've learned from Freedom plasma aka Immunotek is: Being trans is a medical condition, That they know better than three other donation companies. And instead of operating off of body mass (Recommendations per FDA) they know more and must only operate off of gender.

Last two times I've came here, well over 2 hours. Now going on 1 hour and not even getting my blood…read moredrawn yet. This is not worth my time, and the staff are overall unconcerned.

new owners suck. no matter how long youve been going there they will drop you $30-$40 at a time…read more then expect you to want to come in after dropping it. most of the people don't bother caring about the patients and just rip the needle out or leave you sitting while clearly in pain. wouldn't recommend at all unless you absolutely need the $40 you're gonna get. too stingy to give anymore