The phlebotomists here for the most part are excellent. The folks working the screening area are…read moreslow and this morning I was told there was an hour and a half wait just to get on the questions. WTF. There are two other plasma centers in Kalamazoo, neither one of them is nearly as slow. What a crap show. What's funny is that the owner replies call us so we can discuss this,but they've had the EXACT same problem for 15+ years.

I was just wondering how would you screen a drug user, most all the people that go down there are…read moredrug users. How is the drug there doing be extracted from the donners of is it posable to do that. Thank you Sherry

The staff are freindly,the service is amazing and nurse Angela was huge help and I enjoy donatingread more

The staff at Octapharma are very professional, clean and capable. As with any medical facility,…read moresome phlebotomists are better than others. Some of the "sticks" hurt; some you barely feel. That being said, I encourage people to donate plasma. As someone who has Rh Negative blood, I am one who has benefited from donated plasma. I like knowing that my plasma allows others to live a better life. As an added bonus, you get paid every time you donate, taking only an hour (or less) out of your day.

I had the worst experience in the times I've given blood. I had a hard time getting to the app and…read moresigning in, then I couldn't get to the rapid pass. I went to my local drive at Community church douglas. That's where I've given blood before, and they said I was two days early and to come back in two days (May 14) my last donation was on March 6th, which was about 10 weeks ago. My blood pressure was probably too high to give anyway by this time. They really angered me this time and I may never come back!!!!!

To all involved in the care of Linda Tripplet Gubi King;…read more It would be impossible for me to express my gratitude to all of our friends for the love shown to Linda and I over the horrific events of the past 30 days. It's beyond comprehension to find the love that was exhibited to Linda and I from the Elkhart General Hospital ICU staff, the Indiana University Medical center ICU staff and all their wonderful people from the valet parking to the 6th floor. These are incredible loving people. Linda loved every one of them. She had special names for all of her caregivers, she loved them so much. A special, special, special thanks to our ever so loving church friends that stood by Linda in her time of need and me in my time of sorrow. Your love is beyond belief. An ever so humble Thank you to Jack and Karen Rorie our pastor and wife at The Sanctuary church in Osceola, IN. In the most critical time of Linda's sickness they spent 3 nights sleeping on chairs in the waiting room in their concern for my precious lady, what awesome love. And Nina, Joe, Bob, Jane, Sue, Floyd, Gwen and the Sharp family a special thanks for your help in time of need. God bless you all for your amazing loving care. Thank You, Roger King

I love this place! I donated at Octapharma for several months until someone told me about this…read moreplace. It is night and day. Biomat USA is clean, newer equipment, and the staff is organized, knowledgeable, and super friendly. They genuinely care about each donor. Highly recommend this place..

I started donating plasma to make quick money for a trip and continued to do so once I realized…read morethat plasma can not be synthesized and donations are really important. Anyway! My first visit was the longest. Close to 3 hours total. I had to sign paperwork, get entered into their system, go through screenings and a physical. Then being on the donor floor getting drawn was about 45 minutes of that. The experience on the floor: you sit in a chair with your feet up next to a machine that reminds me of an 8mm projector. The phlebotomist will insert a 17g needle into the arm of your choice which will draw blood into a machine that centrifuges the plasma away from your blood and pours it into a little collection jug. Then that process stops and switches to returning the red blood cells along with saline to hydrate you. It cycles between those a couple times for about 40-60 minutes, sometimes less sometimes more. It's a pretty painless procedure, but keep in mind the needle stays there the whole time, it's not a catheter so you can't bend your arm. Everything is very sterile here and quite comfortable. A lot of the staff and people who donate seem to know each other from coming in regularly and it makes for a less anxious environment. There is a pretty large divide between people who like to work there and people who don't want to work at all and if I took off any stars, it would be for that but I'm not going to give anyone a reason not to make a significant contribution because the person who does my health screening didn't want to ask about my day or explain every step like I'm a toddler but for some people that can make or break an experience that can be as intimidating as this. The payout is between 30-100$ a visit depending on if you're a new donor, your weight, and your trip number. Worth it if you're little short on bill money or something.

Disrespectful experience. Tried to ask simple question. It irritated the gal and she snapped at me…read more No cross training. There are some great employees but there is this we are superior attitude which makes my stomach turn. I donated cuz I believe its a positive. Won't be returning to the Mishawaka center.

This review is more so feedback for the company and the structure, this location has very friendly…read morestaff. The pay incentive doesn't work for everyone. The incentive off the bat is really great when you get like $800 for 8 visits or something, but what isn't relayed right away is that you have a certain amount of time to get those visits in and you can only do 2 visits a week and must have at least 2 days in between AND weeks run Monday through Sunday. SO... needless to say it isn't simple to schedule if you have other competing properties (I.e family/kid obligations and a FT job with non consistent hrs/rotating days.) Then also the incentive drops pretty drastically in half but with a higher incentive on your second visit which makes no sense to me. So it really didn't make it worth it unless you can get there 2 times in a week; which already mentioned can be tough to schedule. Then the pay structure isn't as fair either with individuals who have to give more (I.e. my donation is typically around 890 but saw people as low as 580... so they're getting the same for less time. Also a few times where the staff would help someone out of order and I'd have to wait longer... or by some odd luck I also had blood leaking from my injection site and I'd have to switch arms and extend time even more to get fixed... my last visit there took nearly 2 hours (and I was 20 min late for work) so that was the point I decided it was no longer worth it... If you're in school or working part time and have more flexibility might be worth it; otherwise beware that it isn't as easy as they make it seem.

The lady who is typically a nurse but worked front desk today was incredibly rude to both me, my…read morefriend, and the other workers. I felt very uncomfortable and attacked when speaking with her. It made me genuinely not want to come back to this location. I CANNOT stress this enough she was the rudest customer service agent and it truly ruined my day. The only reason I'd ever return here is to see what her name is to be able to properly report her. Do NOT come here unless you want to waste 3 hours of your time dealing with an absolute karen.

Kind, courteous, friendly staff who will do everything they can to get you through as quickly and…read moresafely as possible.

Came here with my sister to take the CPR/First Aid/AED Adult and Pediatric certification that is…read moreblended course. I booked the class via phone, the CSR was really helpful and efficient in booking the class and providing the information about the course. After paying and confirming my info she said I would get a receipt email and another with access info into the account since there is the online class portion that must be completed before going in person for the second half. I did get the receipt but not the account info, I reached out to their online CSR, they sent a reset password email to help access the account. The online class is pretty informative and can take anywhere from 3-4 hours to complete. There are seven modules in total. For the in person class, it is recommended that you show up 15 minutes before to check in and bring the email or print the proof of your online completed class. The instructor was very helpful and taught efficiently to help deepen one's knowledge and put into practice what one has learned from the online portion. The class was 2.15 hours and went by quickly. Highly would recommend whether it is for work purposes or in general for being prepared for emergencies. Also it's fun to do it with a family member or friend so you can be partners :)

Great!! Staff is fast and efficient. Friendly!! I'm in and out in no time. Always come for the…read moresnacks. Conveniently located!!