This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

I've encountered one person who was less than friendly here. Otherwise staff is always…read moreprofessional, kind, and patient. There are facilities closer to my home, but I choose to come here because I am treated well.

I think this location has good employees who try to do their best with the situation they are…read moregiven. The problem I had is that after years of being a consistent donor, I was disqualified from being a donor because of a false positive on an HIV test. I understand the safety aspect, but once they hit you with one false positive, you are disqualified FOREVER from all blood product donations. I have been to a clinic for a rapid blood and saliva test and went to my primary care doctor for a more thorough lab test. All negative for HIV. I understand that this is because of laws that they did not make, but it is because of their error. I had over 250 donations logged with Grifols and now I can never donate again because of an error they made.

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

Rude, unprofessional, condescending and highly embarrassing....all because I told the truth…read more I spent all morning making sure I gathered documents, ate well and hydrated. Then drove almost 45 minutes to Kennesaw, where I encountered 'Mykala' at the check-in desk. She scrutinized my Social Security card as if it weren't real, (I am almost 60 and my mother allowed me to sign my card as a 4 year old), then when I was honest about the fact that I had just entered a Domestic Violence Shelter, but the address on my license was valid and my LEGAL address, where I receive mail, she was rude and condescending and rolled her eyes at me. She brought two other colleagues to the desk, and they abruptly told me I was not eligible to donate. They further pushed the issue by asking me to divulge the address of the shelter. I responded that I could not do that for safety reasons and furthermore, it's illegal to ask me that. They then asked if I was part of the 'Safe at Home' program. Again....not appropriate and illegal to ask me in front of everyone standing in line. Despite me having plenty of documentation to prove my LEGAL ADDRESS, I was turned away. Women at the shelter are encouraged to donate plasma as a way to supplement our income while escaping our abusers and looking for employment. When I tried to explain this to them, I was curtly asked what the names of the women in the shelter were? Again, not appropriate and illegal to ask. When I refused to give them this information and stated that it was illegal for me to divulge those names, the lady that took over for 'Mykayla' was incredibly rude and said [verbatim], "That's right, you tell them that if I find out who they are, I will defer them from the program!" For someone that is experiencing this set of circumstances, these three women managed to make a bad situation even worse. And in front of everyone. I suppose I should have LIED. What a waste of what little resources I had. I also should have read these reviews. It appears as though this is standard practice for this location. EDIT: On Saturday (April 5th, 2026, I received an email from BioLife telling me I 'missed my appointment', and please call to reschedule. I subsequently received two texts telling me that I missed my appointment and also asking me to reschedule. Oh the irony! Upon further investigation, they also have an extremely low rating on two other review sites, multiple BBB filings and a lawsuit that was filed in February of 2026. Do your research everyone! Steer clear of this company at all costs!

A great place to donate and help others with their blood needs. They have a great staff of friendly…read morepeople and Michael up front is a rock star!!

After two visits, I can say the process was painless and simple. I highly recommend arriving when…read morethey open. My first visit had a line almost out of the door around 5pm and others complained of long wait times.

If zero stars were an option I would , let me start by first saying that the Gainesville staff is…read morehorribly rude and seemingly selective about who can donate plasma if ya haven't given a donation in a while please be advised that no matter what proof of address I gave them it wasn't correct and was argued with every step of the process NEVER WILL I RECOMMEND THEM if I could file a lawsuit for discrimination of an indigenous person I truly would

My name is Anthony Graham and I would like to commend several employees at my Decatur GA, Memorial…read moreDrive location. Although CSL plasma is directly across the street from my house, I choose to walk two miles to go to the Decatur location. I've been donating there for 2 years and although I Don't always need the money, I enjoy going to your establishment. The personnel is exceptional, Zara, "who needs a promotion and leadership position, along with Paulette, Vicky, Jamaica, Kenji, Porsche, Tonya, Esther, Jareyll, Marcus, and everyone needs to be commended by the management and Corporate. The facility is clean, organized, and welcoming. I just wanted to say thank you to all of them. Also Tyler from Athens who was phenomenal. Thank you Octapharma Plasma and I will look forward to continuing my donations. Never will I step foot in CSL plasma again. Thanks guys! Sincerely, Anthony Graham

I'm currently standing in a line of 22 people waiting to donate. Management scheduled one person to…read moredo intake screening and instead of stepping in to help she just keeps walking back and forth, smacking gum, trying to look busy. I don't have any issues with the staff at this location, but management needs to do better or be replaced. There's absolutely no reason somebody should have to wait in line 2+ hours for intake.

Everyone is friendly and the process is quick and they are very persistent with checking in u and…read moremaking sure the center is runnning efficiently

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

They have a sign out front that says there is no appointment needed, they mailed a card to my house…read morethat says no appointment needed, they have brochures on the reception desk that say no appointment needed. The person I spoke to said they can't see me today and they cannot make an appointment for a future time, she said I could try again and maybe they can take my donation but maybe they can't, she doesn't know. I would have to see if other people miss their appointment, but how did they get that appointment?? How does anyone get an appointment if all the signs and mailers about walk in donations are untrue??

I have to say how great full I am for Paige and Michelle at Anniston ImmunoTek. I have been giving…read morefor quite some time and haven't had any problems until I went in the other day much earlier than usual and I hadn't eaten anything. I thought it would be fine because I had given so many times without a problem, but it wasn't fine. I suddenly started feeling very hot and dizzy and sick. I called out to Paige who immediately stopped what she was doing and calmly came over to me and started to put my feet up and ice packs on me to cool me down. She was very calm talking to me and very sweet. She realized that I wasn't calming down and had Michelle (a nurse) come out and start working to cool me down and calm me down. Michelle calmly explained what was going on and that I should start cooling off very soon. They both stayed right there talking to me and reassuring me until my blood and fluids went in and I was better. It was a very scary situation that was made better by two very professional and supportive people. Michelle even called first thing the next morning to check on me and make sure that I was doing ok. I have been back since without issue (because I now know to go well fed and hydrated) but will forever know that if an issue does arise I will be well taken care of. I can't say enough about the staff at the Anniston center and how well trained and nice everyone is.

It's cold and flu season and after a bug my doctor said I was dehydrated so I decided to to…read moreWHydrate a chance. Everyone was soo super nice and explained the process and the options. I was led to a private room offered, water and my own tv with Netflix, youtube everything. The nurse Matt came in and in one stick (I have small veins so usually it takes 2/3 times for a doctors office when I give blood) but in one stick a tiny pinch my iv was in. I had a warm blanket, tv to watched was checked on a few times and in 45 mins I felt hydrated and left feeling great! I felt much better an hour afterwards than I did before and it was a good experience. I think I will be back when I'm not getting over illness too try the energy boosters and other options. It was nice furnished, friendly staff, great medical team and cost effective!

Grace and Kyndal were SO helpful! There are alot of options for various infusions and injections…read more The rooms are perfect if you go with your kid (childcare) my son watched Netflix in a private room with two chairs while I got my treatment. Excited to focus on my wellbeing from the inside out :)