I've encountered one person who was less than friendly here. Otherwise staff is always…read moreprofessional, kind, and patient. There are facilities closer to my home, but I choose to come here because I am treated well.

I think this location has good employees who try to do their best with the situation they are…read moregiven. The problem I had is that after years of being a consistent donor, I was disqualified from being a donor because of a false positive on an HIV test. I understand the safety aspect, but once they hit you with one false positive, you are disqualified FOREVER from all blood product donations. I have been to a clinic for a rapid blood and saliva test and went to my primary care doctor for a more thorough lab test. All negative for HIV. I understand that this is because of laws that they did not make, but it is because of their error. I had over 250 donations logged with Grifols and now I can never donate again because of an error they made.

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

Rude, unprofessional, condescending and highly embarrassing....all because I told the truth…read more I spent all morning making sure I gathered documents, ate well and hydrated. Then drove almost 45 minutes to Kennesaw, where I encountered 'Mykala' at the check-in desk. She scrutinized my Social Security card as if it weren't real, (I am almost 60 and my mother allowed me to sign my card as a 4 year old), then when I was honest about the fact that I had just entered a Domestic Violence Shelter, but the address on my license was valid and my LEGAL address, where I receive mail, she was rude and condescending and rolled her eyes at me. She brought two other colleagues to the desk, and they abruptly told me I was not eligible to donate. They further pushed the issue by asking me to divulge the address of the shelter. I responded that I could not do that for safety reasons and furthermore, it's illegal to ask me that. They then asked if I was part of the 'Safe at Home' program. Again....not appropriate and illegal to ask me in front of everyone standing in line. Despite me having plenty of documentation to prove my LEGAL ADDRESS, I was turned away. Women at the shelter are encouraged to donate plasma as a way to supplement our income while escaping our abusers and looking for employment. When I tried to explain this to them, I was curtly asked what the names of the women in the shelter were? Again, not appropriate and illegal to ask. When I refused to give them this information and stated that it was illegal for me to divulge those names, the lady that took over for 'Mykayla' was incredibly rude and said [verbatim], "That's right, you tell them that if I find out who they are, I will defer them from the program!" For someone that is experiencing this set of circumstances, these three women managed to make a bad situation even worse. And in front of everyone. I suppose I should have LIED. What a waste of what little resources I had. I also should have read these reviews. It appears as though this is standard practice for this location. EDIT: On Saturday (April 5th, 2026, I received an email from BioLife telling me I 'missed my appointment', and please call to reschedule. I subsequently received two texts telling me that I missed my appointment and also asking me to reschedule. Oh the irony! Upon further investigation, they also have an extremely low rating on two other review sites, multiple BBB filings and a lawsuit that was filed in February of 2026. Do your research everyone! Steer clear of this company at all costs!

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

Everyone is friendly and the process is quick and they are very persistent with checking in u and…read moremaking sure the center is runnning efficiently

This place is absolutely awful they are out of order as hell but say "we go in order" no they in…read morefact don't then the "manager" threw the arm rest at the table and it hit my leg because I cussed and called them out for pushing 3 people that came after me in front of me I get one person had a fast pass but the pushing people who came after me before me and expecting people to not be outraged when they have stuff to do is insane because yall take yall sweet time and have no consideration for others.

I've been going to KEDPLASMA for almost a year at this point. The last time I donated the tech blew…read moremy vein out. Left my arm bruised and swollen for two weeks. I couldn't return until I got the bruising to go away. I returned today and was told I wasn't quite there yet. I asked to speak with the manager and she was great. Told me she'd speak with the director about setting me up with an inconvenience fee for dealing when the injury and not being able to donate for two weeks. The director denied my fee for whatever reason. This is unacceptable, I was injured through no fault of my own by one of the company's employees and as a result was unable to donate for two weeks. I am going to be fully honest here. The manager was great and most of the staff are too but when one of your employees injures one of your donors, it's good business to ensure that your donor is compensated to some extent. I don't think I'll be coming back. I'll be posting this on the Better Business Bureau and I'll be contacting corporate. If the director sees this he knows who I am and can reach out to provide justification for his decision.

After being told by Red Cross customer service that seating accommodations could be made, I…read morescheduled an appointment at this location hoping for a better experience. Unfortunately, it was even worse. When I politely asked if I could donate while seated, explaining that lying down made me uncomfortable, the staff not only refused my request but also spoke to me in a hostile and condescending manner. In front of other donors in the lobby, I was questioned aggressively about why I didn't want to lay down, making me feel embarrassed and unwelcome. I had come in willing and ready to donate, simply asking for a basic adjustment to make the process more comfortable. Instead, I was treated rudely and left feeling like I was a burden for even asking. This is not the way donors should be treated -- especially when Red Cross constantly stresses how urgently they need blood donations. This experience makes me wonder how many willing donors are turned away not because they can't donate, but because they are treated with so little understanding and professionalism. Very disappointing.

I donate my platelets at this facility twice a month, and the quality of care that I receive at…read morethis facility is high. The ladies pretty much know me pretty well, and they're so kind and generous with care. I always feel like I am being pampered every time I come in.

You ask what could improve? Try everything…read more They screen people who are in good health, but easily accept people who are homeless and otherwise down and out. The facilities seem unacceptable, from an aseptic point of view. I would not only be afraid to donate at this center, but also afraid to accept plasma that had been donated there. They ask questions such as how many different sex partners have you had in the last... period of time, and so on. The only sex I've ever had is with my husband, but I'm screened because I have diabetes and high blood pressure, and I need approval from my doctor. It seems a little backwards, doesn't it?

Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection…read morecompany. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people!

This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

Has the privilege to cost this facility with my class. It's a large facility that conducts a…read morebattery of functions for the region and the US. Until my visit, I had somewhat of a negative view of the Red Cross (they kept calling me). After my visit my perspective changed to somewhat of a positive one. Information is key, and I'm glad to know that the Red Cross and its staff have chosen to make Douglasville their home. Very impressed with all the work that they do. We often take for granted their hard work, even though they continue to push forward without many people noticing their true value. What an amazing organization. Your blood is always needed and very seldom goes to waste. Many of my misconceptions were answered and now I'm an advocate for what you guys do. Thank you!

The Red Cross provides the critical service of supplying blood products…read more Everyone that is able to should donate blood. You or a loved one may need blood products at some time. This blood donation center makes donating blood easy and convenient.

They have had 2 people who can stick on the floor for weeks. Taking 4+ hours to stick.. today, it…read moreis 6:35. I had a 6am appt. I was screened in less than 10mins. No one has been called back to the beds to be stuck. 2 individuals who have stuck me many times are in screening and just making jokes. I have had to leave multiple times because of backlog was just unacceptable. Called numerous times to corporate. They don't care. As I type this, still hear lots of setting up in the area. Do NOT waste your time. 6:47 and still waiting.

They were very nice and informative. The wait time was a little long. It was more like 3 1/2 hour…read morefor a first time donor versus the 2 hour time frame they advertise, but I did go around lunch time so I would recommend people go first thing in the morning. My phlebotomist was very caring and informative and their pay out is very generous as well!

Great people and atmosphere for giving cancer patients the ability to recover. About six months…read moreafter I started donating (as a more effective way to donate blood), my close friend was diagnosed with leukemia. It was a great way to be directly helping her. Ever tell someone with bad medical news "Is there anythung I can do?" This is it. Actually giving a piece of yourself that will be directly beneficial to someone who will die without donors' help. Beth had a succesfull bone marrow transplant and is cancer free. As a side benefit it has ridded her of very painful fibromyalgia! The friendly, efficient staff, equipment and sparkling clean facilty really helps to make it easy. And you get snacks!

Not a good atmosphere and the process was a little scary when they had to move the needleread more