The absolute worst customer service ever!!! I ordered a $12,000 fireplace in May and it wasn't usable until February!! They were hard to work after the sale but the installer was very professional when he finally finished it. read more

Isaiah was very thorough by explaining how to use the fireplace electronics, troubleshooting suggestions and maintenance. He was courteous and respectful. read more

We have been trying to get a resolution from this company for more than a month. We feel like we are getting the run around and bounced from person to person. No answer to calls or texts. The problems could be easily rectified IF someone would do what they promised! Our $2,000 could have been better spent elsewhere. The showroom was great and got us to buy right away. Too bad the follow through is horrible. read more

Top-notch, professional team, great service, excellent follow-up and communication. Couldn't be happier (OK, well, maybe if it was all done for "free" that would be nicer... ha!). Would absolutely recommend this company CS&S to family & friends. The quality of materials, products, and overall workmanship exceed expectations. 5 stars. read more

The worst experience dealing with a contractor in over 20 years of the industry. On top of being completely unprofessional in every manner, the installers topped it off being disrespectful to my 84 year old grandfather and 73 year old Uncle. I strongly urge you to look else where. Horrible service. Sold me a bent and dented fireplace at full retail. Gave every single excuse in the book to not remedy the situation. read more

From start to finish, the Construction Solutions team was AMAZING to work with. Very streamlined, organized process which made everything so easy! Tyler met with us and immediately got our vision, he timely provided a proposal and everything was set up. The team then came out to do the onsite measurements and offered some suggestions - which turned out to be spot on and resulted in these beautiful works of art in our home! Christina coordinated everything seamlessly and communicated with us through the entirety of the project. The team that came out to do the install (and I am sorry I can't recall names) but they were professional, meticulous and talented. The outcome was phenomenal. If you are thinking of doing a project with Construction Solutions, go for it... you won't regret it! Thank you for our beautiful fireplaces!! Pam & Melody, Ponte Vedra read more

Words can't express how deeply disappointed I am with this company. We had a gas grill installed by them that doesn't work. We've called over and over to get it fixed with no call back. Finally 5 months after the installation a tech comes out to say that he doesn't know what the problem is because he's not the one that installed it. He promised he would go back to the office to discuss the problem with the installer. It's been 3 months and we haven't heard a word. Because we spent thousands of dollars and would actually like to use our grill, we called back. We were scheduled 2 days later for another tech to come out. The day of, no one shows up. So again, we called and they said they had "no record" of the appointment. The only person we can talk to resolve the situation is the same person that hasn't called back for 8 months. read more

Just finished writing a check for the balance of my outdoor kitchen, screen enclosure and fire pit to Construction Solutions and Supplies. DO NOT USE THIS COMPANY unless you want shoddy work that you have to oversee and have redone over and over and over. It took 3X as long to finish due to this fact and they shift blame to weather but their workers are the problem. They are unprofessional and appear to hire "Day Laborers." or outsource it because their employees or so incompetent! There was fighting in my yard, pavers thrown and broken, coffee thrown on my house, "pieced together" counters, cigarette butts everywhere, destroyed flower beds, garbage everywhere all the time and that was on the days they actually showed up! On top of it all, they weren't the lowest bid we received back in APRIL....thinking middle of the road would be safe...WRONG! Customer satisfaction is greatly influenced by the entire experience...something this company knows nothing about. And BTW...the refrigerator already broke and had to be replaced...it's a week old. After speaking to the President, Jim Rameka, about everything that went wrong he offered an apology and a gift card to a restaurant...REALLY?? This backyard cost us more than most cars cost and THATS your solution?? I never want anyone else to go through this experience like we just did or my neighbor who told me the same thing happened to them. They felt bad for not telling us before we hired CSS. read more

Construction Solutions and Supply just finished our outdoor kitchen and we couldn't be happier. The finished product exceeded our expectations. We were pleased that they were able to get us on their work schedule in a reasonable amount of time. Their communication throughout the process was extraordinary, I received a call almost daily explaining the status, what to expect next, and the job was done in about 10 days. All of the employees were professional and well skilled. I chose them because I had seen their work at a model home in my neighborhood and took a chance. We are very glad we did. read more

Based on my previous experience we contacted Construction Solutions and Supply to do some work on our electric fireplace. Once again they surpassed my expectations. The work was completed in two days and it looks absolutely beautiful. The communication was exceptional, I received a call every step of the way. Everyone that came into our home was professional and extremely neat and tidy. I will only call this company for all of this type of work in the future. read more

The gentleman that came to my home was professional and explained how to work my fireplace which had not been done before. He fixed the problem I had and was very pleasant. If there was anything negative, it would be that instruction should be given when it was installed by them. read more

I am so happy with my new electric fireplace and stone work. It was far more striking than I anticipated. it most definitely is as nice or nicer than in the showroom. Once initiated, the work went like clock work and all the mess cleaned, could not tell they had been there. I took away a star because the material took longer to get than expected. Once here though it was finished in two days. read more

I visited their offices last year because my husband and I wanted to put in a fireplace. The girl we met at the office was very personable and took the time to explain different options to us. When it came time to have a Rep visit the house, he never showed up when scheduled but did call and say he would reschedule with us. After that he never answered our calls to set a new appointment. We were very disappointed. read more