Horrendous service and horrendous customer service. It's like they intentionally try to give you a…read morehard time. Go with 1800 got junk. It will come out to the same thing overall including not dealing with idiots at this organization.

Our company has been using them for over 10 Years and we have never had any issues. I think they…read moreare great!

Like Cathleen C, I wish I could give them zero stars. My adult son who lives with me wanted trash…read morepick up. For several reasons, the service wasn't that useful. During the winter of 2020-2021, two snow storms left no room to put out the trash buckets. By March 2021, use of the service by this household had dwindling. My son effectively stopped using it by April. We received the last bill from USA H & R in mid-2021. I received a few emails, perhaps once every 3rd or 4th months. I informed them in my answers that my son had stopped putting out the trash buckets. I never put them out. My like experience is that when a company stops billing, said company has effectively broken the contract with the customer. The last email from the company requested the return of their trash buckets. I responded that they were in the yard and they may come to pick them up. That was at least three months ago. I received a letter from what appears to be a nation-wide collection service for an amount that is three times what the last bill was. I explained to BOTH USAH&R and the collection service that I had not been billed since mid-2021 and that USAH&R effectively broke its contract with this household and that this household stopped using the service months before the last bill. Their crew does no work here because no trash is put out. The company is not inconvenienced by our lack of participation as the neighbors on either side of us. Why, after more than a year and a half, USAH&R suddenly needs money for a service it does not provide is simply a swindle.

I live in Bloomfield where garbage service is realiable. In Windsor, you have to pay for pickup…read moreyourself. Windsor sanitation upcharges for picking up mattresses and other items (and wants payment in advance). This is not obvious when you first establish service. If there were other options for trash pickup, I would run away from this company.

The customer service is horrible !!!!! I wish I had another option for weekly trash pick up ! They…read morehave a 15.00 fee they all of sudden came up with , information on this fee cannot be found on any contractual agreements or Windsor sanitation marketing / billing material. They are a joke !

We needed to get bulk documents shredded and they were quick to assist us! I liked that they…read moreshredded the documents on the spot! It's cheaper than taking it to UPS! Highly recommend!

This company is amazing we were so happy with our service--from the first call to make…read moreinquiries-to booking the appointment--to the actual service date. Everything was professional, timely, friendly, responsive and very reasonable. I would highly recommend this company and will use them again for sure!.

Full time driver puts dumpster back on asphalt driveway after lift. When he is on vacation part…read moretime driver filling in can't seem to follow directions and puts dumpster on lawn making holes with wheels. Four time in last 6 months. Called Andrew Rohan and he says SORRY but it keeps happening. Have pictures but guess not allowed here. signed Dan O. 16 Meggison Lane Hol. Had Republic for 12 years and they never put dumpster on lawn. Cudos to my full time driver who gives 110% effort to doing it right every time.

This company is trash! After being a customer for 4 years for trash, recycling and manure dumpsters…read moreand following the procedures for cancellation of services, I received a 15K bill from Joe McCue for breaking my contract. I will be seeking legal assistance.

Truly horrible customer service. We have used their service for five years at our business…read more roughly 2 years into that service they upped the price on our recycling container because of "increased weight". Upon consulting with more honest removal services, they told me that our transfer station did not charge by weight for recycling. When I confronted USA hauling about this fact, they admitted that they had misinformed me (AKA lied) and corrected the price, but only because they were caught. I missed the auto-renewal date on our contract after five years of auto paid billing by just 7 days (three months before renewal date) and they refused to honor my termination. This is not a customer friendly business; it is a dishonest business.

Salesman came to our shop under the ruse of checking the containers for the town…read more Had someone sign something that was actually a 5 year renewal. The old bait & switch. Go somewhere else if you want to deal with an honest company.