I have experienced amazing customer service with the branch manager, Ann, along with Jenny who…read morehelped me many times during the past few years at this East West branch. Thank you Ann for being friendly and helpful! I can always depend on her to answer my banking questions professionally and honestly. Thank you again for helping me today. Let me know when you have a safety deposit box open.

This branch had excellent service! Ann is very good and helped me with my issues very quickly.read more

I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

This location is located in a large lot with many stores including a market. Luckily I was able to…read morefind parking easily but I can see if this parking lot gets packed it will be difficult to find a spot. It's tucked in the small corner within the plaza in between baskin Robbin's and a supermarket. The second I walked in, I was immediately greeted my various staff members. I appreciate this location because when I looked up on the wall, they showed their inclusivity by posting facts regarding pride. The staff were extremely nice and helpful. I will definitely come back again.

Bank Manager in the front assisting customers (Nelly) at this branch way more friendly and helpful…read morethan the one in Temple City. Haven't thad a bad experience yet at this location. Nelly was informative and helpful

I couldn't cash my actually B of A payroll check here!! What's the point of getting a b of an…read moreaccount and they don't honor checks !!?? I had to get it cashed at PLs check cashing

I would like to report poor customer service at this bank branch. The manager who was assisting us…read moredid not seem knowledgeable and was constantly calling someone for help. In the end, he was unable to cash our checks. Later, we came back and another employee helped us -- he cashed our checks in just 2 minutes. Today, we returned again to cash checks and ended up with the same manager. Once again, he created a long line and kept calling someone for assistance. I don't remember his name exactly, but I believe it is Paul.

Everyone here is so friendly and caring! I had a great time coming here and it did not feel like a…read morechore at all. Thank you so much!

My appointment is 10am and I've been sitting here for 30 minutes while the banker I have…read moreappointment with sitting there typing something without any client with her at her desk. People came after me were already served, while I'm still waiting! I suggest just walk-in instead of making an appointment through chase app. I wonder if the banker knows she has an appointment at 10am. I'll close all of my accounts with chase today. This is such a disappointment!

Recently I noticed Chase has been charging $6 monthly service fee for my checking account so I…read moredecided to visit a local Chase branch. I picked this location because it has one of the highest rating out of all Chase listed on Yelp. Not only does this branch offers safety deposit boxes, but this location even has a meeting room for Chase Private Client. [Parking]: Easy and free street parking. [Service]: One of bankers Ruby assisted with my request and she was amazing. Initially I asked to close my checking account and to open a new saving account, but she recommended to convert my existing checking account to saving account instead and I was able to keep the same account number. At no point Rudy pressured me with any financial products and she was able to answer all of my questions about my new saving account. You know this is not your typical Chase branch when you see Tesla, Audi, Porsche in the employee lot. I will be sure to come this branch again if I have additional special requests in future.

Worst online service ever. Can't get a "service" representative on the phone. Every month I have to…read morechange my password because by the time the next month comes around, the last one doesn't work.

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

Update to my previous 1 Star review Bank of America is a…read morecomplete failure as a financial institution. I made an appointment online to see Andy Gu a Merrill investment advisor, I arrived early for my appointment and was told that Andy Gu is no longer working here!! WTF??? But this is what killed me this branch has one Merrill representative but there's 2 people ahead of me. I was asked to come back at 1pm, when I had an appointment at 11am. Okay I'll come back, I arrived back at 12:35pm and Anne saw me right away, well this is a first. Anne helped me with my needs so I was satisfied with Merrill Edge.

Beware if you are being helped by a young Asian woman teller name "K....a"…read more Please make sure she does your requests correctly & properly before finalizing it. I felt she deliberately spelled incorrectly what you've written clearly. I had bad experienced here but I really hope she will treat other loyal senior customers kindly & better.

If there is a zero star, I would give it zero. The manager…read moreJazmin, was very rude and unprofessional. If BOA want do any improve, u need to think to hire another manager to replace her since there r so many 1 star review.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located underground. However, you can park in front of the establishment too. The downside of parking in front of the establishment is backing up into a busy street. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.

Chase Bank is one of largest commercial bank in the country. They have a plethora of store branch…read moreand ATMs. Bankers and Tellers are always professional and competent. This location is located in a midsize shopping plaza on Sierra blvd in Pasadena. I came to get some financial service. And I was greeted and assisted by Haik, a young banker. I accomplished my business transaction and left satisfied. Overall, it's a nice branch that's is not too busy.

We have been banking Chase for many years come there for deposit our money and cash our checks and…read morepaying our Chase bills. We also use the Chase ATM when the bank is close is the best way.

Excellent service the staff was nice and explain very details and nice place.parking is…read moreconvenience. The bank manager Mr. Water come out and make sure I got all request I want.

Only one teller with 6 people waiting. Teller took about 30…read moremins with one person. Another one of their clients completely walked out