I have experienced amazing customer service with the branch manager, Ann, along with Jenny who…read morehelped me many times during the past few years at this East West branch. Thank you Ann for being friendly and helpful! I can always depend on her to answer my banking questions professionally and honestly. Thank you again for helping me today. Let me know when you have a safety deposit box open.

This branch had excellent service! Ann is very good and helped me with my issues very quickly.read more

They were extremely rude when I tried to deposit a two party cashiers check that had been properly…read moreendorsed. The teller was unhelpful and the manager was rude. When I called to file a complaint I was informed that there were options available. But in retaliation for the complaint, the gave me a one week notice to close my account. Bad service, bad people.

Today is 10/21/21 and I, nor my pharmacy, have been unable to contact the debit card since this…read moretime yesterday. FYI

This location is located in a large lot with many stores including a market. Luckily I was able to…read morefind parking easily but I can see if this parking lot gets packed it will be difficult to find a spot. It's tucked in the small corner within the plaza in between baskin Robbin's and a supermarket. The second I walked in, I was immediately greeted my various staff members. I appreciate this location because when I looked up on the wall, they showed their inclusivity by posting facts regarding pride. The staff were extremely nice and helpful. I will definitely come back again.

I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

PFCU is the first credit union that I've ever done business with, and I couldn't be a happier…read moreclient. I went in inquiring about refi-ing my car. From there I was guided through a fast, easy, and FRIENDLY process with Vidal. Since that went so smooth I continued on with getting an additional loan to consolidate some debt. That process was driven by yet another friendly and efficient pro, Gloria. My only regret was that I didn't visit them sooner, I would've saved myself a world of headaches over matters that they simplified for me. The customer service was that personal small business vibe that's so hard to find today. Don't give this place a second thought. A+++++

Updating my review the incompetence in this bank is actually insane. Aside from a bank worker…read moretelling me I can't raise my daily limit. To telling me it's been raised when it has not. They won't add my card to Apple Pay and fail to raise my spending limit for my own money. Come the 1st of the month I'll be switching banks and leaving this credit union. Losing money on deals from this incompetente bank unacceptable. Thanks for the 10 years the merger really did a number on this bank

I had a great time working with Chantha and Chuck at Pasadena Credit Union. I did not believe they…read morewere able to find the car of my choice and within my budget in 24hrs!!!!! I would say YES! That I had a Great experience at PCU.

Excellent service from Pasadena Credit Union. They were extremely helpful on every step of the…read moreprocess of my credit application and thank you to Chuck from Carscouts from getting my family a great vehicle.

Leroy had always been so helpful, kind and has the best customer service. I have been coming here…read morefor many years and it's always a great day to see a familiar face.

This Credit Union is EXTREMELY FOUL, INCONSIDERATE, VILE, SELFISH and have no empathy! I'm at the…read morepoint of not trusting this Credit Union anymore! I regret that I had to do a Loan with these people and since my hardships are worse, I am having difficulty paying them as I should! I am constantly explaining my situation but basically with them, I'm talking to a robot or a brick wall ! The worst part is that they will lock you out of your online account and that prevents you from checking your account balance and you will have to take off from work and put up with the unnecessary drama from it to go down there to pay these evil people so your account can be back on! I'm sure they are living well and not struggling with bills while harassing poor people with average to low income!

I wanted to show my appreciation to Linda H and Linus Ung who work in East West Bank the office at…read moreMain street , city of Alhambra. They both are patience and clear explanation for customer services. I have be the customer in East West Bank since the year 1994. For my convenience I mostly either to Main Street n Valley Blvd in Alhambra Ca . Linda worked in the Valley Blvd Alhambra several years and recently works at Main Street office. Linda works efficiently and very focus to serve the customers. Linus Ung is a very pleasant young man . I was impressed for his professionalism and knowledge in relate to policies. When I asked some specific questions he always can explain well and in detail. I believe they are a great asset to the team in office. Overall the bank tellers in Main Street office , I am thankfully to their hard work , good services and friendly to customers.

The EastWest branch. Main st Alhambra has the and most…read more Professional service. Thank you Nancy, Linda, Pinellas and Linus. Sincerely, Professor John P Kovac, State Champion Football Announcer

COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. Parking: The parking lot for this establishment is pretty massive. Lots of parking spots for you to choose from. This bank doesn't get busy, so finding parking shouldn't be hard. All of the spots are pretty wide, so you don't have to worry about your car being dinged. Establishment: This bank is very clean, neat, and tidy. They have a dope security system in place. Anyone trying to rob this place will have a fricken field day. They control who they let in and out of the bank. Staff: I had the pleasure of meeting Luis. He is very friendly, nice, knowledgeable, hardworking, helpful, and empathetic. I am a victim of identity theft. He helped me notarized some stuff that I needed to send to US Bank to prove that I was a victim of identity theft.

o2.16.2o24 Fast…read moreservice! I didn't come in here to do a good thing. I was closing my accounts. Sorry...:( But I must give them props. The teller who helped me was quick with no answer asked. As far as I remember, I always get questioned like, "Oh, why are you closing your account? We can offer so and so." I didn't need any of that. People do things for a reason. Maybe when the time is right, I might open an account with them again. They have double door security. When I was existing, I couldn't open the second door until the first door closed. I felt stuck. I think it's good to trap the robbers, if any. Please don't rob! It's illegal! I guess the only inconvenience is that it's not open on the weekends. I wonder if they're hiring. I only saw two tellers and one banker.