This particular visit - polite tellers. Addressed me by my name. Helpful. Straightforward and did…read more not give customers unnecessary hassle. Short and sweet visit.

I was there today with my safety deposit box key and was told they needed to do a security check on…read moreme. My husband and I opened a safety deposit box at this branch 25 years ago. I never had a problem getting items out of our safety deposit box until today. After 1-1/2 hrs. of non-help and the person who was supposed to assist me would go into the back office and not come out for 30 minutes while he researched my account, I left. Terrible customer service! Untrained and not interested in doing their job.

Before you want to have business at this bank, please read my experience:…read moreOn May 28th, I went to this bank to apply for a POA (Power of Attorney) for my father and provided all the legal documents. A week later, the bank informed me that they needed a doctor's certification proving that my father couldn't go to the bank in person. (At the same time, I handled the same request with Chase Bank, Bank of America, and Citi Bank. The first two banks processed it on the same day, and Citi Bank took one week.) So, I provided a hospital admission certificate for my father. Another week later, the bank notified me that without a doctor's signature, they couldn't proceed. I then provided the doctor's signature from when my father was admitted. A week later, the bank informed me that the doctor didn't specifically state that my father was unable to handle transactions, so they couldn't process it. I provided a hospital statement indicating that my father was hospitalized and wouldn't be discharged soon. A week later, the bank staff informed me that their manager, Alan Lam, refused to proceed and insisted on a specific note from the doctor stating that my father couldn't handle any financial matters. To date, five weeks have passed, and the matter is still unresolved. This experience makes me feel that the bank manager, Alan Lam, does not care about customer needs or state laws. He only seems to enjoy the pleasure of rejecting customer requests and the power he holds. If other banks can handle the same matter within a day, why does it take more than a month here? If you have banking needs, why not choose banks like Chase, Bank of America, or Citi Bank that respect customer needs and understand the law, instead of a bank that doesn't? 在你选择去这家银行办理业务之前，请阅读一下我的经历： 5月28号，我去这家银行为我父亲申请POA，提供了所有的合法文件。银行一周后告诉我，需要医生证明我父亲不能亲自去银行办理。（我同时在Chase bank，Bank of America，citi bank办理了同样的事情，前面两家银行，当天办好了，citi bank一周也办好了）。于是我提供了父亲的住院证明，再过一周后，银行通知我，没有医生签名，所以办不了。我于是提供了入院时的医生签名。一周后，银行通知说，医生没有注明他没有办理的能力，所以不能办理。我提供了医院的statement，注明父亲在医院，短期不会出院。一周后，银行的工作人员通知我，她的Manager Alan Lam不同意办理，一定需要医生特别注明我父亲不能办理任何经济业务。至今，五个星期过去了，事情还是没有办好。 这段经历，让我觉得这家银行的manager Alan Lam根本不在乎顾客的需求，不在乎state law，他在乎的只是拒绝客人需求的快乐，在乎他享受手里的权力的快乐。 其他银行一天可以办理好的事情，为啥这里一个月都办不好？ 如果你有银行业务，为啥不选择Chase bank，Bank of America，Citi Bank等大银行，为啥选择这家不注重顾客需求，不懂法律的银行？

East West on Fair-oak, South Pasadena have great customer service indeed, everyone is helpful, and…read morefriendly. Specially Grace Law, Liliana Castile, and Michael Ramali; they always took their time finding a way to help to resolve all my needs. They are well mannered, patient, accommodating, understanding, dutiful, and pleasant. East West should hire more employees like them. A special "Thanks" to them... With GOD's Blessing to you all!

Pretty nice Chase bank. Lots of ATMs for everyone to do their business. Clean. Not much else to…read morecomplain, brag or talk about.

The thing I appreciate is that this South Pasadena branch is open on Saturdays, 9am -2pm. My…read moreregular bank is Wells Fargo , but the So. Pas. WFB which USED TO BE open on Sat's stopped. Why, I ask myself ? Time is money, right? even on Saturdays. Sunday is my day off. Let me just finish with a color picture, so to speak. When I was a kid in the 1950's I remember back East when there were "BlueLaws" got it? As a Christian I LOVE my Jewish friends. The solution seems to be : Let the Christians run the banks on Saturday. And maybe Wells Fargo can be open P.T. on Sundays. Anyway... In this AI Internet age many more things are 24/7 I.M.O. Each week, everyone needs a day of rest. Doesn't matter which one as long as everyday you fly the Red White and Blue. :)

I have experienced amazing customer service with the branch manager, Ann, along with Jenny who…read morehelped me many times during the past few years at this East West branch. Thank you Ann for being friendly and helpful! I can always depend on her to answer my banking questions professionally and honestly. Thank you again for helping me today. Let me know when you have a safety deposit box open.

This branch had excellent service! Ann is very good and helped me with my issues very quickly.read more

Israel JR very excellent and very professional Knowledgeable Custom service on his job he go…read moreabove and beyond on his job good for Priority bank his reputation and representing very well.And also Alexandro very friendly Very welcoming helpful including Angeline very warm smile bank teller she is friendly .Very happy to see alls experience like this in this bank They all deserve scale 10 experience excellence service well done

I would like to express my sincere appreciation to the team at the credit union for their…read moreoutstanding service and support. During a very stressful financial situation, the staff treated me with professionalism, patience, and compassion. The loan process was explained clearly, and every effort was made to help me navigate the requirements and address any obstacles that arose along the way. Although there were challenges during the process, the team remained responsive and committed to helping me reach a resolution. Thanks to their assistance, I was able to secure the financing needed to address an urgent matter and move forward with greater peace of mind. I am grateful for the excellent customer service I received and would highly recommend this credit union to anyone looking for a financial institution that genuinely cares about its members. Thank you again for your dedication, professionalism, and support.

Pretty efficient. Good service. Nice to be able to the…read moreagents in the local branch instead of the central phone center.

went in with my husband and for some reason they gave us a really hard time to help us open a…read morejoint account they did not want to help us at all & was also being very racism towards me and my husband.

Wells Fargo South Pasadena is my favorite branch. The staff are all very professional, friendly,…read moreand courteous. A special thank you to Julie Bui, personal banker, for the exemplary service she gave me. Thank You to all of you and have a safe and healthy holiday.

I've been a customer of Wells Fargo for over 25 years with multiple accounts, and this branch…read morestands out for all the wrong reasons. My daughter arrived on time for her appointment. The staff was gathered, chatting among themselves, and made no effort to acknowledge her. When they finally did, they told her she was "late" and refused to help, even though there was no line and no other customers waiting. All she needed was a simple name change to move her account into her own name. This isn't an isolated issue. The pattern is clear from other reviews, and it points directly to poor management. When employees feel comfortable ignoring customers, that starts at the top. Other Wells Fargo locations handle things professionally. This one does not. I avoid this branch, and anyone local seems to do the same. If nothing changes, it's hard to justify keeping it open in its current state.

I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

This location is located in a large lot with many stores including a market. Luckily I was able to…read morefind parking easily but I can see if this parking lot gets packed it will be difficult to find a spot. It's tucked in the small corner within the plaza in between baskin Robbin's and a supermarket. The second I walked in, I was immediately greeted my various staff members. I appreciate this location because when I looked up on the wall, they showed their inclusivity by posting facts regarding pride. The staff were extremely nice and helpful. I will definitely come back again.

Great bank! Great location! Recently remodeled! And they have a convenient dedicated parking garage…read morenext door. The tellers are very friendly and efficient. And wait times are minimal, depending on the day and time of course. My biggest complaint (thus the 3 stars) is that it can take what feels like forever to access your safe deposit box. First you have to wait around until an employee comes out and asks what you need. Then you have to wait again until someone can assist you. Then you wait yet again while they take your ID to confirm you have a box. And then you'll probably get a pitch to upgrade your credit card or refinance your home before they FINALLY escort you to your box. What should literally take 5 minutes can take as long as 30 minutes, so be prepared to wait.

We had a 10:00 a.m. appointment at the Bank of America branch on California in Pasadena to make…read morechanges to our account. After waiting 45 minutes, the banking specialist still had not arrived. During that time, the staff repeatedly told us he was "just two minutes away," but he never appeared. I am a business, professional myself, and practiced the highest level of communication with my clients. If for any reason I was running behind, I would most definitely reschedule or give options not leave someone waiting. When Omar Ching finally arrived, he was dismissive, offered no apology for keeping us waiting, and simply stated that he had another client appointment. Rather than addressing our banking needs professionally, he immediately began trying to sell us Merrill investment products. The entire experience was disappointing. The lack of communication, poor customer service, and unprofessional attitude did not inspire confidence. Based on our experience, we would not trust this branch--or Omar Ching--with our savings or financial planning. We will be taking our business elsewhere.