This is going to be a long review, because this has been going on since 5 1/2 years The woman who works there in the Collections department at CTL MANAGEMENT we'll just call her L , I believe she is the devil reincarnated. If you look up her information on Better Business Bureau you will find 2 miles worth of complaints of how people say that she deliberately messes with people's credit and has fun doing it. !  I was able to get many in accurate discrepancies removed off my credit report in the past ..... But CTL MANAGEMENT is by far the most difficult company to work with ... and you know, maybe it's not the company I think it's just L who is very difficult to work with, so far she's been falsely reporting on my Credit Report since 5 1/2 years.  When I left that apartment complex, I lived in, I end up moving out three weeks earlier, But I already paid the rent for a full month.... I left in a hurry due to my mom  passing away and I had to move out of state to take care of all of her business... I made sure to leave the Apartment clean there was no garbage left behind no furniture left behind nothing !   Plus The lady at the front office ( Not L) said that they owed me $500-$600.... At the time I did not know if I was going to move into my mom's house or get a new place so I did not have a forwarding address to give them right away... Plus the lady at the front desk said if there is any cleaning fee charges she was 100% sure that they could just take any move out fees that I that they might charge me out of the extra rent money that they owed me. She said typically cleaning fees are $219 and if you do owe that we could just take it out of the money we owe you So she basically said I have nothing to worry about in regards to not having affording address at the moment... After everything I've been through with the funeral, putting my dad in assistant living home finding a new place a new job. I completely forgot to give them my forwarding address when I did get it. The wind up is 3 months later I noticed a massive dip in my credit scores, and a collection from Chambers Creek Apartments AKA CTL MANAGEMENT...  I called to find out exactly what the issue was and that's when I first talk to L, her complaint was that the apartment overly smelled of AIR FRESHENER! and that I left behind 2 Febreze air freshener plug-ins in the outlets.  YES THAT WAS THE COMPLAINT!!! THAT THE APARTMENT SMELLED TOO FRESH !!! So they charged me a $219 for a "deep cleaning fee".... But remember that they owed me money !!! But somehow L doesn't No anything about that part... and when I tried calling the original leasing office to get that proof of how they owed me money.... all they tell me is that soon as we send anything over to collections we no longer have your information on file so we don't have proof of anything!!! And Since I never gave them the forwarding address, I never found out that they Charge me so it went into collections. Oh, and they never tried calling me which they had my phone number...  I called CTL MANAGEMENT , Because I thought that they would understand since this Was obviously a misunderstanding. But L would not listen. She was extremely rude. Terrible terrible person. And she gets a kick out of torturing people...   I even said, Even though I was owed me money when I left the apartment , I'm still willing to pay the $219 if you Could  just please remove the collection off my credit report.... Which is a very common practice when you're talking to normal people it's called a (Pay for deletion) agreement. L replied to me saying that What I was requesting is illegal and that I could be arrested for trying to remove items of my credit report... So the moral of this very long review is some people just like to mess with other people's lives for no reason they get a kick out of it, maybe because their lives are miserable . Oh and if you're in the Washington area, please stay away from any apartment or housing agencies that are affiliated with CTL MANAGEMENT or Randall group. Cause I think L might work at both of them. and they will find any way to mess with your credit, even if you do everything in your power to leave on good terms. read more

Unjustified Fee & Unprofessional Service Extremely frustrating experience. Hard to reach, and when I finally spoke to a rep, they were rude, confrontational, and wouldn't let me speak. The fee charged was unwarranted and lacked proper documentation--no date/time stamps, no cleaning invoice, no photos, and multiple inconsistencies in the timeline. We were not notified of the cleaning or charges in a timely manner, and no accurate billing statement was provided within 30 days of move-out. The rep couldn't prove their claims or attempts to contact us. I was forced to pay under pressure just to avoid delays in securing housing for my family. Completely unprofessional and lacking transparency. Document everything if you have to deal with them. read more

UPDATE: 12/31/24 YOUR COLLECTION DEPARTMENT SHOULD START ANSWERING VOICE MAIL AND CALLS OR APPOINT SOMEONE ELSE OTHER THEN LESLIE TO DEAL WITH VALID CLIENT ISSUES. I DONT ACCEPT YOUR RESPONSE. YOU FAILED TO SEND NOTICE AND HAVENT PROVIDED ANY MEANS OF CORRECTING THE ISSUE. Updated review status: Because of a lack of gateway to take and to negotiate debt or to take responsibility, Leslie who runs the collection department always has there customers go straight to voice mail and doesn't give them time to talk and starts off with treating the customer as if they are a lier, doesn't want to take partial responsibility, in my case I was still a kid under my mom when I moved to Todd village but I wasn't made aware that when I turned 18 I'd me forced to be a sub tenant and be share responsibility for the lead tenants poor actions. Leslie assumed I received the documents and I was guilty of the same thing my mother did for not fully paying the debt which was only 20 usd. Unfortunately after continued attempts to address the issue they continued to not give no proper ways to address the debt or allow me to get out of the liability. It bothers me as there was a 4th tenant that was on the lease which was my mom's boyfriend but he never was a sub tenant. Again I demand that you give me a door to get out of this peacefully. read more

Ctl Management - They continue to report to the credit bearu when only I paid for just the application fee but never proceeded with getting a room. - Property Management Near Me - Portland, Oregon

Would give negative stars if I could. What a joke CTL Management is. I rented an apartment managed by their company and the last year was the worst experience. I had mice that I was finally able to get pest control to come set traps for but they never came back and I found the dead mice upon moving my stuff out and they had the nerve to charge me odor removal?! Are you kidding? My work orders were closed before the work was ever completed. My storage space at the apartment flooded due to their pipes bursting, my belongings were completely destroyed and covered in mold, but it took weeks of going back and forth with the office to get anybody to come even look at it, let alone repair it. My fridge went out TWICE and completely destroyed all of my groceries. Finally, I moved out at the end of May, paid a cleaning service for a move-out clean, left the place in great condition (AND REMOVED THE DEAD MICE THEY LEFT) and CTL is still trying to charge me over my deposit saying it wasn't cleaned to their standard! Is this treatment of your residents up to your standard CTL Management?! I would highly recommend avoiding CTL Management owned apartments. They do not care about their residents and will do anything to make a buck. **Edited to add - I still haven't received a correct invoice showing this credit but now I've been reported to the credit bureau?! I cannot believe that you guys run a business and people still rent from you. I am going to make sure I get my review and all of my photos of the mice and mold on as many public forums as I can to hopefully prevent others from going through the same heartache I am. You just put that a credit was processed and you'd be sending out a new invoice on my review so people would read it and think you took care of it?! You didn't. So now you guys are also liars. read more

Unbelievable. I moved out in 2017 and just today (October 2022) discovered I'm being denied rentals I'm applying for due to an amount of money sent to collections without my knowledge. All my other accounts are in good standing and my credit report would be perfect if not for this absolute nightmare. I wish I'd never rented from this company. I truly feel victimized by this situation. read more

Ctl Management - My credit report as of today with a surprise collection mark due to...??? This can not be right. I'm furious. - Property Management Near Me - Portland, Oregon

They conveniently have all calls funneled to an automated phone system, and even given a choice to speak with an operator, no one will answer. The short of it is, unless... "you know your parties extension" they still won't help you. You'll notice in my last review of CTL management, there was a response from the owner, probably generated. DON'T FALL FOR IT MY FRIENDS!!!!! GO SOMEWHERE ELSE TO LIVE!!!! IM TRYING TO SAVE YOU SOME HEARTACHE!!!!! read more

After moving from Clackamas trial because we were able to buy our house we had to break the contract I went directly to the office and they told me that I had to deal with CTL Management to pay my broken lease I never received a receipt so I had to go back to the Clackamas offices to To say that how could I pay, the manager, disconcertingly, sent me to deal with CTL and then told me that they had not added the 15 to the address and that is why I never received an invoice. Now they sent me to collections and they did not even respond to make a payment arrangement. These people don't care at all about how much it costs to have good credit for a company to decide to ruin it and not even offer assistance to make payments. read more

If you are looking for an apartment in the Portland area, stay at least 500 feet away from the premises of St. Marys Woods and any other property managed by CTL Management. I am not a person who leaves negative reviews--I generally give people the benefit of the doubt and assume they are doing the best that they can--but after the months-long circus of maintenance requests, health hazards, negligence, and outright scamming, it feels like my civic duty to warn people to never sign a lease with them. Upon moving into our apartment there were already signs of water damage and a musty smell, but we were assured that this was because the unit was empty for several months. We deep-cleaned the place, including the carpet, and moved in with a large air purifier as our fourth roommate. After only a few months, we noticed that mold had grown on our belongings. Right away we submitted a maintenance request. We were told we needed to "lower the humidity" of the apartment. As the rainy season commenced, the mold got worse, despite our strict adherence to our lease's mold addendum (running fans, moving all furniture away from the walls, etc.) and running our dehumidifiers (which we bought ourselves) in all rooms of the apartment 24/7. We submitted several maintenance requests asking them to address the mold, even going so far as to send a thoroughly annotated copy of the mold addendum, detailing how we were following every single step, with the hope that our concerns would be taken seriously. They would send someone to clean it with bleach but it soon became obvious that it was a serious foundational issue, as the mold would come back immediately. After less than a year only a year at St Marys Woods, we lost over a thousand dollars worth of clothing and furniture, not to mention the money spent on dehumidifiers, moisture-absorbing bags, and anti-fungal cleaning materials as we attempted to make our home safe. Nothing we did could prevent the mold growth. Within a few months of living in the unit, the three of us started experiencing symptoms of mold toxicity. We experienced migraines, significant fatigue, brain fog, joint pain, and respiratory issues. My two roommates became so ill that they were forced to move out early and pay double rent for several months. I had a set of labs done with my doctor which showed chronic inflammation. This place IS. NOT. SAFE. When our lease was finally up, we were horrified to be served a statement indicating that we were in debt to CTL Management and owed over $400 in damages for, unbelievably, mold damage. Yes, they charged us for an issue that we documented upon moving in, begged them multiple times to address, and did our best to resolve on our own despite not being at fault. I'm sure that there will be a response under this, apologizing for our bad experience and asking us to call "someone who can assist us". A little late for that, over $1,500 and months lost to illness later, don't you think? Know that we have been in contact with this company multiple times, and they are at best rude, dismissive, and careless, and at worst soulless scam artists preying on people in need of low-income housing, who are likely to be without the resources to pursue necessary legal action to protect their physical and financial well-being. read more

RUN AWAY FROM ANY PROPERTY MANAGED BY RANDALL GROUP INC. OR IT'S SUBSIDARY CLT MANAGEMENT!!!! INCLUDING CLACKAMAS TRAILS APARTMENTS IN NORTH CLACKAMAS! My neighbor threatened to kill me while standing outside my bedroom window the other night after I complained of them making noise after 10 pm. See pic below. This has been a consistent problem with this particular neighbor and they had one of their guests assault me back in June. Despite reporting both incidents to law enforcement and the property management company, they denied my request for back-pay in rent in order to move my family to safety. Randall Group Inc. is a GIANT management company that owns properties in WA, OR & CA and can certainly afford to do this. While I am a single-income mother to a child with chronic health needs who can not afford to just pick up and move. Randall Group Inc. are money-grubbing SLUMLORDS that don't care about their residents' safety or quality of life. read more

Ctl Management - Property Management Near Me - Portland, Oregon

My sister and I rented an apartment, we had to break the contract and they said they would send us an invoice so that we could pay the value for breaking the contract. They never sent us anything and now they sent us to Collections. We have tried to call the only number they have and they are never answered and they tell us to leave our number but they have never connected with us. We want to cancel because it is affecting our credit but they make it a nightmare even to pay them. read more

Lived at sir Charles court now for almost two and a half years thought it was ok until onsite manger jadidah g decided to steal two pieces of artwork from me..I'm disabled physically and mentally also 61,I would've given to her what she took,I confronted her and she told me I was being inappropriate,watch who's word you take and hand s you shake!!not cool, karma killer for sure, Christopher Anders read more

I absolutely HATE this company!! Debbie is NO help and the "collections" lady is a complete B****! How anyone gave them over 1 star is beyond me. My family is homeless because of these people. They sent a bill to collections we didn't even know about and it just showed up on our credit now we're screwed! Thanks! No wonder the BBB doesn't accredit you people!!! - a homeless veteran, his pregnant wife and One year old. read more

I waited to write this particular review in the hopes that there was a shred of integrity with this company. Well wait no more.... This is the shadiest company I have ever dealt with. They rent moldy apartments and then when you move out they charge for damage from said mold and other damage and blame it on the tenants fault. The process to discuss and dispute this situation was a joke! The people that work in that office are rude if and when you can actually speak to one. We paid our over $400 damage fee after spending thousands of dollars to replace items that were ruined in the apartment due to mold growth. This company does not care at all about their residents nor do they care about doing the right thing. They just re-rent the apartment to the next unsuspecting person. I have no problem being charged for damage that was actually caused by us. However, I do have a serious problem being charged for issues that we repeatedly turned in maintenance orders on. The lesson that myself and the three girls learned was to NEVER EVER rent from a CTL Managed Property ever again. They have a serious mold issues and one day the right tenant will be an attorney and maybe then CTL will do the right thing and fix the problem for real. read more

I wrote this letter to them on Mar 19, 2021, 2:57 PM and still waiting to hear from them. I, Tyson am asking that you reduce the "Pet Deposit" of $400 since there is no way for her to get that back in a timmly manner when we move out of here indefinitely for my new and already approved Live-In-Aide/ VETERAN Barbara as my plan is to move out of here immediately within the next few months or less and agree to get the carpet professionally cleaned upon move out regardless of Katee's refusal to provide a Landlord Reference Letter on my behalf (of which would have really helped to provide such letter to the new Landlord) as I am absolutely tired of dealing with this blatant disrespect while having *Daniel roll her eyes at me even recently while I asked for a manager override just for a piece of paper from my file that should be given to me freely, being belittled/talked down to by the property manager Katee per our phone conversation on Wednesday, March 10, 2021 while not contemplating a single word I said while I simply told her and I quote that I know the law while being a HUD HOUSING CHOICE VOUCHER HOLDER for 20 years now (of which she took as a threat) just for standing up for myself as a "vulnerable mentally disabled adult" of whom is a VAWA "Violence Against Women Act" Victim and Survivor of Abuse and Neglect while witnessing a past prior LIA rape two young adults on my living room floor in his six year old daughters presence that was wrongfully approved back in 2017 by the Housing Authority of Clackamas County of which can be documented and confirmed in my file while politely asking to move in to another unit due to someones mental illnesses of whom lives upstairs that I refuse to deal with anymore as being loud is an understatement to someone with Complex Post-traumatic Stress Disorder as myself since I moved in here on Monday, February 8, 2021 and was only being given few days to move out of my unit thereafter not knowing I paid my second stimulus check just to improve my credit score to be able to move into a place that I would of loved to call my home where I presently live now while literally starving myself all month long not to mention to talked down like I am a dog a few times thereafter by the women in the office while being hung up on by Michelle on Thursday March 25, 2021 (as having a HUD HOUSING CHOICE VOUCHER as payment shouldn't matter while subsequently giving up my rights to them in the process.) *As it was rather insulting to observe that from Daniel (someone of whom has been very helpful, sweet and kind to me all this time especially while sharing her sincere condolences for such a person I lost very recently while being a private CAREGIVER herself as it is almost as insulting as being asked to write this letter in the first place as CTL Management, Inc lacked the professionalism by not even returning any of my calls in reference to this matter as I think it's unprofessional and inadequate to say the least instead of being called back and not being treated like a civilized adult and a tenant of whom is paying rent while still getting justice to this day for such little girl mentioned above without much recognition/gratitude from anyone while having to do so utterly alone... Sincerely, Tyson read more

I have had my bikes taken from the back patio 2 times so this last time we go new bikes we had them under the stairs locked to the railing. Nowhere on my lease agreement does it say that I can't put them there . For the past 3 years I've had my bikes there because they are safer than on the back patio. Now the new Manager said that they had to be moved . The next thing I know is that both of our bikes are missing the locks and chain/cables have been cut and are also gone when we asked the manager about the bikes she said that a letter was put on all the doors to remove them or management will remove themselves.when asked if we can get our bikes back she was rude to me and disrespectful and just walked away and turn her back on me and didn't answer my question as to can I get both of my bikes back from the manager of Cornell woods apartments. So now I ask corporate can I get both of my bikes back because when the locks got cut that is theft. I also think that the new Manager here is in need of some customer service training in order to get along with others cuz she don't get along with others she don't play well The day she confronted me she scared the holy s*** out of me because she was rude inconsiderate and disrespectful was she confronted me she did not identify herself as the new manager she's just rolled up on me and scared me and I have a problem with her now because I don't want to see her in any way because I'm intimidated by her because she does not know how to control herself her anger. Thank you for your time and hopefully for your help to get my bikes back from the management here at Cornell woods apartments Thank you Robyn Roth. read more

I am moved out of a CTL Management property. I was always on time with payments and we never made a fuss about all the issues in the property being that we were only planning for a one year stay. However, we made multiple maintenance requests to fix our sliding door latch. The maintenance staff would make a repair and the door latch would act up a 1-2 days later. We lived in a downstairs unit and there was a perpetual mud patch that was disgusting. Landscapers avoided the mud patch and trash, leaves, etc. would gather in the muck. The apartments feel cheap in almost every way: white walls with beige switch and socket plates, cheap slider doors, corroded sink fixtures, flimsy cabinetry, and the like. The walls were thin enough to hear the details of our neighbor's sex life. We heard the entire family stomping around from 7am-10pm. We don't hold anything against our neighbors. However, I asked the office staff if there was anything we could do and they said we could talk with our neighbors. The staff could not do anything to change the amount of noise. Most people I talked to in the apartments mentioned having the same issues. Twice we have had issues with they're payment app "Resident." One time we were charged a double rent check which took more than one week for CTL to reimburse. AT LONG LAST, we moved out and we're expecting auto-pay to withdraw only the amount that we were prorated. Instead, we were charged the full cost of rent. I have spoken with the staff at the apartments, sent an email with necessary documents proving we were overcharged, and we have not been reimbursed. We are waiting and CTL Management owes us money. The staff at this particular complex is very friendly, but they have their hands tied and have been unable to help. I was given the number to collections but calls go directly to a voicemail. I recommend that anyone looking at a CTL Managed property reconsider. read more

(CTL Propery - King's Court in Beaverton) As another reviewer stated, maintenance can make all the difference. CTL fails here. Twice now I've had problems with my garage failing to open. Both times I needed access to my tools, which were stored in my garage. Despite reaching out to the front desk before 5:00 both times, I was told "Sorry, maintenance is gone for the day and this does not constitute an emergency." Putting it succinctly, this is a massive failing. Maintenance is supposed to take requests till 5. I had an immediate need of the items in my garage. Not to mention their repeated failings to fix my mailbox - it took 4 requests before they actually installed a lock that would stay locked - check it out here: https://photos.app.goo.gl/yaWCc9tfUJt9gwJC8 Additional failings: One of our heaters has never worked. It took 3 tries to get a bathroom drain fixed. Our upstairs neighbor had a long-running leak that finally burst through my bathroom ceiling (Photos below). Doors routinely lose their strike-plates. All in all, getting anything fixed is a nightmare. Avoid at all costs. read more

Ctl Management - Property Management Near Me - Portland, Oregon

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The other reviewer who said the collections lately is A B**** is spot on. I called to try to understand a collections bill I received for an apartment I lived at a few years ago. I never once received a bill then out of the blue I received a "final" bill for over $600 even though I already got my security deposit back. I called to get understanding on this before just paying and she was extremely rude and went into attack mode immediately. She was extremely rude and I couldn't get any of my questions answered because she just wanted to be rude and talk to me like she's better then everyone. Get rid of Lesley and I'll gladly pay you. read more

Can someone get your staff at delta pointe to fix my AC. It's been going on for about 4 weeks now. Come on really!!! Also maybe since I have suffered thru the hot July days in 100+ degree for multiple days now should get a good amount off my rent. It's just pitiful that no one at delta pointe apts can get stuff done in 4 weeks. A whole month of the hottest part of our year. Bet they would if it was their apt here. Uncaring and Unprofessional. read more

When living in an apartment, the maintenance staff can make your experience comfortable or not. Aaron Martin at Delta Point in Sacramento, CA should be recognized and accommodated for Excellent Customer Service, with a professional work ethic and a through, fast response time for apartment repair/assistant !! Our family has been a resident here since 2012, with a great location, close to freeway, grocery store and gas station. The office staff is incredibly kind and responsive. If you want maintenance staff you can count on, Aaron M. at Delta Point can take care of your apartment repairs. read more

Absolutely the worst rental company IV ever had. Extremely aggressive . Makes renters sign an agreement to renew leases at thier discretion which gives the company a loophole and allows them to raise your rent more than 3% annually. My rent went from 700-1100 . Absolute vultures. I promise you that you do not want to rent from any properties that CTL management runs. read more

Terrible experience with this property management company. Total lack of communication and dragging of feet. Mistakes made by apartment complex were passed off as customer error instead of being resolved in a timely manner. Won't deal with them again. read more

Riverpointe apartments in Natomas, is the worse set of apartments ever. The management does not care about its tenants, it prefers to settle with bad tenants, just as long as they pay rent. Noise complaints are numerous, roaches and spiders, had my unit sprayed 3x. I was promised an upgraded apartment. I spent 2 months with no doors on cupboards, then when they did put them up, they were mix matched and not flushes. The painting was horrible, I complained that what I was shown was not what I was given. They had the person, paint over certain areas, not professional at all. I purposely rented an upstairs unit, because I work nights and sleep during the day, of which I assumed would lessen the noise. No such luck, I had the worse downstairs neighbors, they slammed doors constantly, they're was always fighting, complaints to management fell on deaf ears, and was told..the noise complaints is not an offense. That was the deal breaker for me. Last was 1 week before moving out, I was accused of parking in someone space. The time of the offense was overnight and during the day, the exact same time I was at work. There was another car with same plates, same color in my carport, but what makes this annoying is this management, Veronica, they person who left messages on my phone about me committing an parking violation, failed to get proof, or go out to the parking spot to see exactly whose car was there. When I address this false accusation, no apology, but a shrug of the shoulder, like oh well, even after I produce a picture of the car in question. They people are slum lords. If you're looking for a cheap place to live, look no further, but beware, you get what you pay for! read more

Don't rent from these crooks. I rented from their Creekside Village Apartments for 2 and half years. I was fortunate enough to be able to buy a house and get out of that hell hole. I tried to get out of my lease early but they would not work with me whatsoever. So I paid rent for a month and a half on top of a mortgage. On top of that, they charged me for 4 extra days of rent because I "didn't inform them of the day I moved out." That is BS as I have written proof of me giving them 30 days notice. When I informed them of this, their response was, "as with all debts, this must be paid." I will not pay them out of principle so they are sending me to collections. I will fight it till the end but DO NOT RENT FROM THESE CROOKS! Evil, evil people. read more