I read a lot of reviews before I picked a storage unit. I wanted to make sure mine was well-lit,…read moreeasy to access, and clean. I couldn't be happier with the Iliff MiniU Storage facility. Office hours close after I get off of work, I can access the property until 9 pm (on the dot) and I was able to pick the perfect size. I never felt pressure to pick a particular location and she showed me all the available sizes without ever getting frustrated with my many questions. The manager Sheila here is really the best. Kind, caring, and lovely. Ron made sure my unit was clean (swept and blown out) and ready for me on my sign up day. Sheila and Dan are fantastic! They live on property so I feel my items are secure. You can show them your insurance to avoid the $9 insurance coverage (that covers $2000) or you can pay it. I was able to secure the web deal and had a first month free and unlike other storage units, they didn't force me to pay for one month up front. Just the $25 administrative fee. All in all, highly recommend

Moving is said to be one of the most stressful events in your life next to losing a loved one - and…read moreI personally personally attest to both. After selling my house and finding there was no where to buy after, I had to find a place to store my stuff literally in a day and found these guys on Yelp that were a mile from my house. The place is located conveniently off Iliff & Quebec and has a large variety of storage units. I pulled up on a Saturday afternoon around 4:30 before their office closed at 6 with an empty trailer in hopes I could get a unit set up quick and go back and grab my stuff. I was immediately greeted by a friendly face, Sheila, who is beyond amazing and couldn't be more grateful for her superb experience at this rough time. Sheila went over the various options and more than happy to help answer any of my questions. I told her roughly what I planned on storing and she helped me decide on what was right for me. Not to mention, the first month was free, there is no contract or notice required, and she hooked me up with some goodies and literally brightened my afternoon! This place has amazing staff, it's clean, convenient, and the prices are unbeatable especially with the first month free. Oh another perk is they have a truck you can use for free ($19 insurance & cost of gas used) and makes it even more convenient if you need to add or move stuff from your unit They also have a referral program for every person you send over you get $25 off your unit. Sheila thank you for making this stressful move that much easier for me! You are the epitome of excellence and have already told a few of my friends that will be moving about your services! Check them out.... Guarantee you will get the support and help you need when deciding on storage options. Cheers!

Great location, nice facilities! Very convenient! Very happy with my storage unit! Staff was very…read morehelpful!

Mary was a huge help with my move out process, despite my procrastination haha. The price of my…read more10x10 unit had went up in price unexpectedly, from $160 to $190. The units are accessible during reasonable hours and this location has a truck to loan to you upon moving in. All in all a decent experience, albeit a bit pricey.

QUADRUPLED my rate after 2 months, overcharged me even after that…read more STINKS like it's rat and roach infested. WORST service I've ever seen, and won't return calls when they've made constant billing mistakes NICK, youre a fraud.

Zero stars! They will scam you and take your money automatically! Your rate is only good for a…read moremonth or 2 then it will be more than 5 times the promised rate. The insurance rate gets overcharged or double charged and they won't fix it. Nick the district manager doesn't call back, neither does the store. They over bill you automatically too and won't fix it. The place is trash! What a scam. And it stinks, has rats and cockroaches.

Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

I cannot say enough good things about my experience at this U-Haul location. Brigida was extremely…read morehelpful with assisting me in getting all the moving supplies I needed. Easy location for pickup and parking and a large selection of moving supplies. Thank you for making my move a little easier!

The place is clean and staff are friendly! Prices are a bit high compared to some other spaces I've…read morefound, but it's not bad for the area. I had a 15x20 space (two 10x15s next to each other) and paid $210 per month after the three month discounted period. Also the app/entry process can be a bit finicky, but the spot was generally good while I had it.

This is a new and clean facility. The issue is that they seem to have a dolly problem. Never…read moreenough or very cheap flimsy ones , if you are lucky to get one. Last time we visited not one available. We complained and the manager said "yes we understand we agree not enough dolly's but they are not in the budget right now"? Manager confirmed that they have had ma y complaints about this issue. Really owners ??? Please fix this issue.

They were just on the news for auctioning units even though renters were paying…read more Beware!

I have been a long-time renter at Storage Sense in Troy NY. I have decades of experience with…read morelocally-owned and national conglomerates. Some have been in better condition than others. All are terrible with their pricing, seducing you in with web deals and jacking up rents anywhere from 5-15% or more within the first year. Storage Sense, though, has to be the worst of the bunch. No loyalty whatsoever to long-time tenants (I store artwork so I'm in it for the long haul). I just receive a 15% increase (for March 2025), higher than inflation rates for the past year, on top of a 10% increase less than 10 months ago (July, 2024). Even when they have ample units available. My size units are up to $70 less per month after the web deals (with very reduced rate for the first 2 months). I'm starting to think they are up-charging existing tenants to make up the shortfall. Disgusting business practices! Will not refer anyone else to your location or elsewhere and I'll be looking to move to a local business (or just get a shipping container as I'm sick of paying these b*st*rds and their investors). Don't get trapped in the storage racket!

Elliot was super helpful and professional . Return calls and…read morecoordinated efforts to clean up my storage unit after my lease was done !

Elliot is amazing very informative! Made sure I knew my belongings are safe under his watch!read more