I have two different storage units, one regular and one climate controlled. I have also rented…read moreU-Haul vehicles from them. Valerie always asks what I will be storing or hauling and her size recommendations are spot on. She has saved me money several times by suggesting a smaller, less expensive vehicle. Each time she was correct, I didn't need the larger vehicle. I am very happy with their services and highly recommend them.

This review is for U-Haul equipment rental, not storage units…read more I needed a trailer to help a friend move some things. I had maybe a week's notice. Every place near my friend or I seemed to be out of trailers. I put in a reservation at one place and the U-Haul corporate customer service called and said the trailer wasn't available. However, there was one at YourSpace Storage (YSS) at Ballenger Creek. I said that was fine and my reservation was finalized. Come the day of, I'm scrambling to get out of work early to make the hour-long trip up there to pick up the trailer. Of course, it's rush-hour, and traffic is pretty bad. I'm rushing, taking every bypass and shortcut I can think of trying to make my 5:30pm reservation time, which is pretty much impossible. As I'm on my way, I give YSS a call and on the line is this warm, friendly person filled with positive energy. "Hello! This is Lindsay at YourSpace Storage at Ballenger Creek. How may I help you?" I explain that I have a reservation and that I am running late and was extremely apologetic. She understood my predicament and said she would be waiting for me. I finally I get there at 6pm, right at closing time, and she wasn't mad or anything. She had a smile on her face the whole time and worked with me to get the trailer rented quickly (I didn't want to hold her up any longer). Within 10 minutes, the paperwork was finalized and I was able to help my friend and everything was great. I really appreciate Lindsay's courtesy and compassion. The fact that she was willing to help me even though I was late, it really made my day. Thanks, Lindsay!

Friendly staff - easy access. We have both an RV spot as well as a storage locker. Not sure what…read moremore you can ask for from a mini storage place.

Thanks to Brittany for being so cooperative and nice! Purchase process was smooth and she is so…read morefriendly and helpful. Will definitely recommend to others.

Not very good with customer service. Showed up on property, there was a sign saying no one was…read morethere and to go across town for help. Surprise no one there either, but a number to call still haven't received a call back in 3+days. Place is a bad joke to do business with. Good luck

When I first purchased storage I noticed there was roaches and possibly bed bugs inside the storage…read moreunits so as I was making sure my unit was clean. The property manager on site was complaining about me staying too long in my storage unit when I only spent 1 hr organizing my items and clothes and told me I'm only allowed to be at the storage unit for 20-30 min a day. Then today as I was walking off the property the property manager harassed me telling me I'm banging on his office door with no proof it was me and was definitely racially motivated because he told me it was hard for him to pronounce my name when I first checked in. at this point I refuse to use the bathroom on site due to being harassed everytime I access the storage unit and it being an issue for just renting a storage space wouldn't recommend to anyone I suggest purchasing a U-Haul next door.

Two outstanding employees, Leslie and James, professional, knowledable and kind. I have rented a…read morestorage unit from these guys for five years. -Robin Comert, Knoxville MD

Review of Extra Space Storage - Wormans Mill Court, Frederick, Maryland…read more I rarely leave negative reviews, but after two major incidents within the first few weeks of renting this facility, I feel obligated to warn other customers. The most recent incident occurred today. The freight lift, which has been unreliable since I rented the unit, failed completely. Previously, the only way to make it move was for someone to physically hold the door while it ascended. Today it would not operate at all. The only luggage cart for the facility was trapped inside the elevator. From the second floor, you can actually see the elevator sitting on the first floor, but the doors will not open. That means customers cannot retrieve the cart or use the lift. Aside from being extremely inconvenient, this appears to be a safety issue. Unfortunately, I had already unloaded numerous heavy boxes of medical books before discovering the elevator was unusable. I carried them across the facility by hand, repeatedly climbed the stairs--three trips of approximately 35 steps each--to ensure the second-floor door was fully closed, and still could not get the lift to work. I ultimately wasted well over an hour. I first called the office before business hours and received no answer. I then walked to the office, where no one answered the door despite a vehicle being present, a dog barking inside, and someone apparently living in the apartment above the office. When I rented the unit, I was told management would be available on-site, but that has not been my experience. Eventually I called Extra Space Storage's customer service line. The representative was courteous and said someone would arrive within approximately 15 minutes. I was still waiting afterward. This was not my first serious problem. Shortly after renting the unit, I entered the facility well before the posted 10:00 p.m. closing time. When I finished unloading around 11:00 p.m., the exit gate would not open to let me leave. I exited through a side pedestrian gate to see if I could trigger the main gate from the outside. The pedestrian gate locked behind me, leaving my storage unit, purse, wallet, passport, driver's license, money, credit cards, and car trapped inside the secured area while I was locked out. After waiting for assistance that never came, I ultimately had to call the police. Initially, the only suggestion was to continue calling the same number that had not responded. It was only after I pointed out that emergency responders would certainly have a way to access the property if someone were trapped inside that an effort was finally made to resolve the situation. Two significant operational failures in just a few weeks have cost me hours of my time, unnecessary physical labor, and considerable frustration. The customer service representative on the national phone line was professional and helpful. Unfortunately, the condition of the facility and the lack of reliable on-site assistance have been unacceptable. If you depend on reliable elevator access or expect prompt assistance when equipment fails, I would recommend looking carefully at other storage options before renting here.

Jenn was great! She kept me updated and informed on exactly the size unit I would need. Great…read morecustomer service! Keep up the Good work! Loyal customer T. Jones

It was very valuable to help people and me. They successfully have served customers and qualified…read morefor cleaning in the building. I always have been appreciated with sale customer. They kept in the restroom cleaning.

Very easy to navigate the website and secure the rental. The rental was spotless as well as the…read moreentire building. Handy moving cart was available in the building. Convenient location. Highly recommended.

No problems with this storage facility. Staff was very helpful as we moved out. They will work with…read moreyou. I will use again.

Ashley Sutton, the store manager, is extremely rude, aggressive and unprofessional. Today, I called…read moreto inform about the fact that the storage facility is extremely hot. I also recalled that this is a reoccurring issue and that back in May , she was made aware of it. Ashley responded by asking " do you own a home?" then suggested that I should stop renting out of this location, where I have been for several months. Another tenant, named Susan, was present during my call with Ashley and could be heard complaining about the extreme heat, just like I did. During our phone interaction, Ashley was on speaker phone and other Tenants witnessed her extremely unprofessional and rude behavior ( she kept on talking over me). Susan, the other Tenant, was so offended by the manner in which Ashley Sutton spoke to me, that she went to the office and informed Matthew Lunstrum. Ashley referred to me, the paying Client as: " Hon" and in a condescending manner suggested that I should take my patronage to a different company. Clearly, Ashley forgot that the agreement that I signed states that these storage units are supposed to be climatized and free of pests. She's selling these units as " climate controlled" but that's False. Back in May when I noticed the lack of climate adjustment, Ashley lied and stated that it would get fixed. Today, she rudely responded that someone would get called but the issue will not be fixed on this date. If Ashley was a "homeowner" she would know that once the HVAC SYSTEM is fixed / a Tech is in fact called ; the lack of climate adjustment issue doesn't keep on occuring.

I have been with this facility for at least 2 years and have been very happy with the staff. Thank…read moreyou so much Ashley for a great customer experience. I value your knowledge of the business and returning my call.

East Frederick storage is a very bad place to store your belongings. They are liers and sell you an…read moreinsurance policy that you pay for and they won't give you anything. All my stuff was destroyed by water, mice, bugs and the people who work in the office know this is going on, and they sell this insurance with the knowledge of knowing you will not get anything for damages. The company they have is a third party cubesmart, handling complaints and they won't even return a call from you. This whole business needs to be shut down!!. This is horrific, my furniture and my stuff all was destroyed and to the point of unrecognizable after all the water and mold and bugs and mice that destroyed everything. The office is rude and just blatant liers. I have pictures of all the damages and would like to post them if yelp wants them I would not go near this business, stay away, they need to be shut down!!! They deserve 0 stars but, I have to show 1 star to post this

I am writing to personally thank you both Ashley and Stephanie for the exceptional customer service…read moreyou provide. Whether I am calling or visiting the office to make my monthly payments, you are always excellent communicators and incredibly helpful. I have been a customer for nearly four years, and I recently recommended CubeSmart to my oldest daughter when she moved back home. She is now a customer as well and is very happy to experience the same great service I have enjoyed. I will continue to recommend your storage facility to anyone I know looking for a recommendation. Thank you again for all that you do.