Super helpful team. Layla is so friendly and ready to accommodate any way she can. Thank you so…read moremuch team!

My husband and I used and reviewed Security Public Storage years ago. We FINALLY found our review…read more(It should be in the chain, close to the bottom, but I copied it here - below today's review). I decided to use them again. Today I rented a storage unit, to use it for a short while. The experience was exactly the same! Everything I said in 2015 continues to be true - even the managers are the same! I'm very happy, Yvonne Lebherz Dave L. Frederick, MD 140 5/12/2015 I highly recommend this storage facility and would use them again. I rented a unit for 2 months & just checked out today. The grounds were secure and the managers live close by, so access to help, if needed, is very convenient. Access to the facility off of Rt 40 was also very convenient. The managers, Ric & Layla Sitnek were clear, concise and business-like; I felt confident to leave my things in their care. It's difficult for me to compare costs to other facilities - size of unit, location of unit, type of unit & then what was available at the various local facilities made this complicated. My recommendation is to check out several before you commit. Luckily I did, and settled on Security Public Storage at 17 Western Drive.

It's a great location. Right off either I70 or I270, which is why we chose this place to store are…read moremany precious treasures... ok the junk we have from downsizing from a five bedroom to a two bedroom. They have a special where you get the first month free. Now this can mean the first month where you move your junk errr treasures into the place. Or in our case the first full month after you've moved whatever it is into your unit. We chose the latter. You do need to buy their basic insurance to be eligible for this offer, but that's $14. So $14 or $140. It's a no brainer! They have carts to help you transport your... stuff to your locker. 6 carts in total. 4 flat beds and 2 of those carts you tend to see at Lowe's fir transporting lumber. The place is very clean too. Another huge bonus you don't want your... stuff to be stored in a dirty facility do you? Happy so far. Now who wants to buy some gym equipment.

My husband and I have been renting an extra large climate controlled until for about 1.5 years and…read morehave been in and out of EZ a great deal. I find the staff super helpful and professionally friendly. The place is always clean and I feel safe there. I just purchased a home and so we closed out our account. I can't say enough nice things about this location. I was dreading renting a storage unit, especially after reading a bunch of reviews. But this was a great experience during a hard transition. I highly recommend this group. I will happily come back if ever I need to.

We just moved into a new development with a limited street, small driveway, and new sod. Vincent…read moremanaged to land our 16 ft PODS storage container in our driveway with some tricky maneuvering. Kudos! Job well done! Now we can start unpacking!

I scheduled my POD container to be delivered on the 12th of November. It did not arrive. I called…read morethat evening to see what the hold up was. I was told they couldn't locate my container as it was not at the original warehouse and that someone would be in contact with me in the next hour. No contact. I reached out again on November 14. Spoke w a supervisor. He apologized and said they found my container and i would have it delivered on Nov. 18. No container showed on the 18th. Got a voice message that it would be delivered on the 19 due to unforeseen circumstances. Here we are on the 19 and still no container. I call again. Agent said they can't confirm where the container is and it is now scheduled for December 2nd for delivery then he hug up on me. I am sure you can sense my utter frustration and disbelief that a company goes no contact and changes their delivery without any notice or communication. I am now in my new home without my container of belongings for 3 weeks. Very unprofessional. Users beware.

I am writing to personally thank you both Ashley and Stephanie for the exceptional customer service…read moreyou provide. Whether I am calling or visiting the office to make my monthly payments, you are always excellent communicators and incredibly helpful. I have been a customer for nearly four years, and I recently recommended CubeSmart to my oldest daughter when she moved back home. She is now a customer as well and is very happy to experience the same great service I have enjoyed. I will continue to recommend your storage facility to anyone I know looking for a recommendation. Thank you again for all that you do.

East Frederick storage is a very bad place to store your belongings. They are liers and sell you an…read moreinsurance policy that you pay for and they won't give you anything. All my stuff was destroyed by water, mice, bugs and the people who work in the office know this is going on, and they sell this insurance with the knowledge of knowing you will not get anything for damages. The company they have is a third party cubesmart, handling complaints and they won't even return a call from you. This whole business needs to be shut down!!. This is horrific, my furniture and my stuff all was destroyed and to the point of unrecognizable after all the water and mold and bugs and mice that destroyed everything. The office is rude and just blatant liers. I have pictures of all the damages and would like to post them if yelp wants them I would not go near this business, stay away, they need to be shut down!!! They deserve 0 stars but, I have to show 1 star to post this

I started renting in february 2024 and my rate has gone up now for the 3rd time. The notice I just…read morereceived gives a new rate that is a 41% increase. I had a leak in my unit twice. The first time the customer service person gave me a plastic sheet and made excuses about the roof construction. I am storing high value art in a climate-controlled unit and I have water dripping onto my work. I was told the problem would be addressed. For a period of time all was well until I came in to find the leak was worse and had drenched my art and the floor of my unit. I was then moved to a new unit and while completing the paperwork the clerk bragged about the number of locations they have, something like more than the number of Taco Bell locations in the US. And I'm thinking, if your company is making that much money, enough for you to brag, then I expect to have a unit with no issues. He then proceeded to ask me to leave a positive review, as if his bragging made my experience any better. I would NOT use this facility again. I'm terminating my contract with them this month.

My wife and I always use extra space when we need storage. Matt is excellent and very helpful. It's…read morealways a smooth process

Jenn was great! She kept me updated and informed on exactly the size unit I would need. Great…read morecustomer service! Keep up the Good work! Loyal customer T. Jones

It was very valuable to help people and me. They successfully have served customers and qualified…read morefor cleaning in the building. I always have been appreciated with sale customer. They kept in the restroom cleaning.

Not very good with customer service. Showed up on property, there was a sign saying no one was…read morethere and to go across town for help. Surprise no one there either, but a number to call still haven't received a call back in 3+days. Place is a bad joke to do business with. Good luck

When I first purchased storage I noticed there was roaches and possibly bed bugs inside the storage…read moreunits so as I was making sure my unit was clean. The property manager on site was complaining about me staying too long in my storage unit when I only spent 1 hr organizing my items and clothes and told me I'm only allowed to be at the storage unit for 20-30 min a day. Then today as I was walking off the property the property manager harassed me telling me I'm banging on his office door with no proof it was me and was definitely racially motivated because he told me it was hard for him to pronounce my name when I first checked in. at this point I refuse to use the bathroom on site due to being harassed everytime I access the storage unit and it being an issue for just renting a storage space wouldn't recommend to anyone I suggest purchasing a U-Haul next door.