The help is usually very good and does try to solve any problems. However, a few months ago my…read moreinitial unit got infected with moths that ruined an orient rug that I had stored in my unit... It was so gross that the staff didn't even want to go in there... I did and it was awful. I moved to another unit but lost the expense rug since it could not be repaired... made matters worse my renters insurance didn't cover it since they looked at it as negligence on the part of CS and so upsetting... CS Managment did do anything either so I was just out on many fronts... To top it all off, as many have already said, they increase their costs too damn often it's insane... sure understand things increase but this is ridiculous... such price increases don't even make sense except just price gouging and feeling like they are holding us hostage in a way! I'm still using them but as others have mentioned, I'm not happy with their price increases either... 42% increases are to damn much!

There are things I like about this place, and some things I don't…read more Pros : the staff is super nice, friendly, and helpful. The place is always clean and well maintained. I feel it is also secure. Cons: They constantly raise their rates usually around 16 to 24%. On the unit I have, they just raised the rates (again). From last February 2024 to this February 2025, my rate has gone up 42%. When I first moved in, they had seven carts to help you move your items. Four have gone missing and have never been replaced. Now when I go there, I sometimes have to wait awhile for a cart, or leave and come back. And last, of the two elevators, one seems to go out of service every so often. I can deal with the elevators and the carts, but the steady increase in rates is too much for me.

This is a review for the 491 Bergen St location of Storage Post. First off the building is…read morebeautiful and 2nd, Manny is amazing! I am currently moving out of the Uhaul on 4th Avenue/6th Street and wished I knew about this place before I spent thousands of dollars there. This space is close to everything, clean and affordable. Manny is a goldmine, I hope this company treats him well!

Went in today and it's usually a hand time, but today Jawad made it an exhausting terrible…read moreexperience!!! I spoke with a supervisor on Saturday. We made a plan. This guy telling me things that are certainly incorrect and he is very rude. Not to mention it took him 20+ minutes to open the door with another customer also waiting outside.... HORRIBLE

Excellent service and communication. Maryann worked with me to find information and solutions for…read moreme. There is parking, carts and an elevator that make getting things in and out easy.

all my questions were answered by the guy on the my unit was extremely cleaned and secure. Not…read moremention staff worked with me to find the right size unit

This review is only for their rental truck…read more Out of the many rental moving truck companies we have utilized over the years, this one was the easiest to deal with. The person we spoke to was articulate and ensured we received our complete order: boxes, covers, and easy and fast check-in. Moving is hard enough so to encounter a person who is good at his job and made our day easier is a blessing. Tip: They close at 5:00 pm so if you return the truck after hours, just drop the keys into the lock box after you lock up the truck, after returning.

Clean, spacious, friendly service!! Michelle checked us in and was more than kind. Have been here…read morebefore renting for BENEDICTINE ACADEMY TRICKY TRAY RENTING space. They are always kind and understanding. Theirs is why now that I'm moving I returned. Fast and easy check in.

I have used this company twice before. I wanted to use them for my current move…read more The phone number on the website, which is the one I had stored in my phone is no longer active. I found another number, and left 3 messages. Eventually someone called my back saying the message had gone to his cell phone and he wasn't in the office. He said he would text me to get more info when he was. That was on Friday July 3rd. By the following Wednesday I had still heard nothing, so I called the number that he had called back on. I left another message. Have still not heard back. I have now found another moving company

Where do I start, What a great and professional moving company, I was initially stressed by the…read morewhole move thing, But Charles and his team, removed all stress, well organized, straight forward, and with them on board the whole move went so smoothly, cars and all. I would highly recommend them to anyone needing this service! Thank You for such great service! A1++++

Public Storage Karen Imagine storing your personal…read morebelongings, paying your unit two weeks before due date for almost two years to become an enemy of liars. I remember when I first completed my papers at public storage Mountainside, NJ. Matt the manager asked me to write a review and my spirit with a loud voice said no, I never did. During the severe raining season my unit was flooded, after I made numerous complaints, I continued paying my unit two weeks before due date. All my child belongings was destroyed and I humbly kept my cool. I contacted Sedgwick Insurance which dispersed a little over two thousand dollars. This is when the problem began and I was introduced to public storage Karen. I explained to the manager that I had to buy over 60 sterilite containers to replace the box. I had to beg to be moved to a new unit and the manager wanted me to pay to move to a new unit, this is where I finally had enough and realized how evil these people were. After finally moving to the new unit, explaining to them I can't put the molded furniture in the new unit (this is after throwing away so many furniture) that my child has breathing issues and asthma . Matt was okay with it and informed me to contact the insurance company for more money in which I did. Sedgwick Insurance informed me that he misinformed me. He later existed me from the old unit and padlocked my old unit with PS (Public Storage) lock. I'm not sure how the contention and disrespect began but I believe he allegedly informed the district manager of my race and quiet demeanor that she felt she can call me, insult me and tell me that I'm giving her a headache and hang up on me. My girlfriends are upset yelling get your brothers, no it's time to react. So many men wanted to assist me in moving my stuff out but if they are falsely attacking me like this, I didn't want to get anyone involved in unnecessary drama. Why I kept my cool throughout this whole process was I experienced this in 2017. I had another Karen attack me, my brother who is a lawyer briefly got involved I told him no. My spirit said to let them finish. In 2017, my 2016 Toyota Camry was taken, my house was gone and my job was contacted. I thought I was crazy for believing in my spirit, I was not. A few months later in 2018, I was blessed with a FREE brand new 2016 Nissan Altima (identical to the Toyota but better) a small house and a new job in one of the best school districts in New Jersey. I watched the same people get into horrific car accidents, dying of illnesses, and life in chaos. The universe has to balance out and we all must pay for the evil we do to people especially those chosen for this task. Throughout this public storage nightmare , I watch my child heal a hundred percent. Exactly when I thanked God for everything, the teacher passed away. My heart broke and I begged God to wake this man up for me because no mother wants to see their child hurting. This teacher honored my child before he passed never ever knowing the hell she went through. So losing the belongings at public storage was nothing compared to losing a good teacher. I know my child understands that God will restore the material things back to her but people don't come back. As the district manager, the manager and public storage now owes me a debt. When you do evil to people, you owe them a debt. I write this not to defame anyone character but to share my truth and warning. I know there will eventually be court proceedings because the harassing phone calls has not ceased. So when storing your property at any storage unit, please do your research. It wasn't until I began preparing for public storage that I found out about previous flooding and complaints. Please do your research. For the district manager I believe this was to reveal who she is to herself and a warning to change. I remember a story I heard in 2003 from Joyce Myers and I see it right here.. "One thing people need to understand about extremely nice kind loving people is their other side is just as extreme, it's the hell that they have survive that makes them gentle don't mistake their self control for weakness, the beast inside them is sleeping NOT dead". Update: After writing this review yesterday, this morning public storage sent me a notice of lien on a unit that no longer belongs to me. This is the plan, so we are going to court and the public will see the excessive harassment.

Initiated 10 x 10 storage unit for $280 in April 2022 and by April 2024 they had raised the price…read morewithout my consent to $570!! This is an outrageous, price gauging unethical business that you should AVOID at all costs! I saw the charge on my credit card and immediately found a 10x 15 storage unit (also drive up, outside) one mile closer to home for $300! The price is locked in too! AVOID THIS PLACE, you will regret renting through them, trust me!

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

Expected NYC customer service. Fair prices, clean bathrooms! I can't remember any staff members'…read morename but they're all professional and have a good time working.

I've stored at this facility for approximately 6 years and have had a few run ins with staff and…read moremanagement. Their manager Richard is extremely and condescending and disgustingly rude. And despite this COVID lockdown he did not fail to be completely disappointing , as per the norm, and literally laughed at my situation while comparing himself to God. I hope to resolve present storage issues soon and remove my belongings...