Expected NYC customer service. Fair prices, clean bathrooms! I can't remember any staff members' name but they're all professional and have a good time working. read more

American Self Storage - You do NOT want to get locked in after hours. - Self Storage Near Me - Staten Island, New York

I've stored at this facility for approximately 6 years and have had a few run ins with staff and management. Their manager Richard is extremely and condescending and disgustingly rude. And despite this COVID lockdown he did not fail to be completely disappointing , as per the norm, and literally laughed at my situation while comparing himself to God. I hope to resolve present storage issues soon and remove my belongings... read more

I have used American Self Storage for the past three summers of my daughter's college years, and I could not have been more pleased. Not only do the staff remember us from year to year (even on the phone) but they are unfailingly pleasant and helpful. The storage facility is amazingly clean. We started with one of the upper level units the first summer, then moved to a more convenient floor-level unit (so much easier to move heavy items!). We also used the pick up and drop off service a couple of times, which was also really helpful. Thanks very much! read more

The good...the place looks clean and I never saw critters crawling around. The real...NO security!!!! ANY thief can walk-in off the street and access the storage spaces. They used to restrict elevator access with a code, now just walk in and pick a floor. Even though they do have cameras they do not have security personal that would respond to a possible intruder. Since they eliminated any sense of security, I took my business elsewhere. read more

The staff at American Self Storage are very nice and professional. Paperwork went smoothly and Manny and Richard were very helpful. The prices are pretty reasonable too. Got locker storage for bins and boxes. read more

It takes me three hours round-trip to visit this space. When I arrived last week, the electricity was down. The manager, Rick, was dismissive and downright rude to the few renters who arrived to access their units. He said, "It's not my problem" when asked what might be done. People said, 'we pay rent' and 'what can you do for us?" He responded with anger saying not to expect any refund or consideration for time lost and the inability to access their units that day. He said, 'go ask Con Ed for a refund.' This is no way to run a business or expect loyalty from customers. read more

I've been maintaining a unit here for the stuff that I have in my inventory for my online storefronts. It's pretty straight-forward keeping and following the procedures to keep a unit here (you basically pay the bill every month and you can't store dangerous items that are in their list of no-nos LOL). it's a huge place right next to the train tracks and I think their rates are competitive. I think it's their only building here in Staten Island. It's convenient for me, generally, as I live 5 stops away from the location of this storage building that a friend told me used to be paint factory many years ago. I'd love to have their hours extended up at least to 9 or 10 pm, and also to have them accept parcels from sellers we've bought some goods from. I just don't know how they're going to do these. read more

I've kept a storage space here for 5 years. Have come to know all of the personnel on a first name basis and they have always been polite, responsive and gone the extra mile to assist me. Manager, Richard, is excellent, as is the rest of his staff, especially Lenore! The facility is clean, with motion activated lighting and elevator requires a security code. I've never worried about security. read more

Tom and Linda D. We went in to inquire about a possible unit. Everyone was so pleasant and helpful there was no doubt where I would be renting one - American Self Storage! Clean, neat, everything explained clearly. Look forward to a long rental. read more

Do not store here! THE AMERICAN SELF STORAGE SAGA Hi fellow members of the "I need a place to store my belongings" community. Let me paint you a picture. I am a College Student in the area, but I am from out of state. In fact I am from clear across the country. Currently I am a senior in college so the "move out, store my belongings, then move back in" drill is a pretty familiar process to me and my parents. For the past three years I have utilized American Self Storage because of their price and their convenience. In fact the location is regularly utilized by members of my college at the end of every school year and despite dedicating my business to them for the past three years and having little to no problems, this last summer was one of the worst experiences I have had with their management. For those that don't know their rates are strictly by the month. Yes, this means that if you need the unit for a month and two days you are charged for two months! They don't pro-rate, they don't offer discounted services, they charge you for two months and require a signed contract agreeing to this amount at the beginning of your time in the unit. This exact situation is what happened to me. This past summer I had to stay in the area an extra two months after school was let out for a job thus the timing to rent for me was a little different this year. I needed the unit from July 23 to August 25. And thus I was charged until September 23. A whole month extra, now don't get me wrong I understand the policy, I understand that I signed a contract agreeing to this, but what I have not yet mentioned is that a member of their team verbally advertised to me that when it came time to move out I should ask to be pro-rated. The overall message he was trying to tell me was that when I came back, if I asked to be pro-rated, perhaps they would accommodate me and my situation and not charge me the entire month of September. I will not go into details about why I agreed to the two months at the start of my rental time, but trust that it was my only option due to the fact that I am out of state. Low and behold time rolls around when my parents and I come back to move out of the unit and surprise surprise, no prorate. We were charged the entire month of September despite the fact that I moved my entire unit out and no longer needed it on August 25th. Is this annoying? Yes. Is it an inflexible policy? Yes. Was my mother verbal about her frustration and distaste with the situation? Absolutely. Who wouldn't be? No one likes to pay more than they have to, but I signed a contract agreeing to pay so that is what we did. We paid DOUBLE what I needed, because of their inflexible rates. So what did we do? We left the lock on the unit. We PAID for the time thus we own that unit for that time, so even though the unit was completely empty my lock was still on it and I made plans to come back in a month and officially remove my lock and sign out. Why did I go through the trouble you ask? BECAUSE had I removed my lock and signed out, I would still have paid for that unit for the month of September and AMERICAN SELF STORAGE would have had the ability to rent that unit out to someone else for the month of September, essentially double charging on the unit. NOT only is that bad business it is unethical and disrespectful to their dedicated customers. So I did what I did and I went back today to remove the lock, what I was not expecting was the level of disrespect and attitude from their Manager RICHARD. He had the nerve to speak down to me disrespectfully saying things such as "Oh I remember you, you're mother was very upset with you, you're mother was very upset with you. Then she got really upset with me". Now I am a college student and I am proud of my relationship with my mom, I know when she is upset with me and I will take it from her, BUT FROM HER ONLY. I will not tolerate that kind of disrespect and behavior from a complete stranger. How my mom feels about my choices is none of his goddamn business and frankly he has no right to provide comment regarding it. Then he tries to justify his behavior after I respond saying that his employee should not have advertised prorating whether or not that is their policy, his own employees are false advertising services they do not offer. And his response is "Policy is policy" and I say yes "policy is policy that does not mean it isn't unfortunate" and this is where it gets great people, he has the nerve to say "well most people follow policy". I'm sorry? excuse me? "most people FOLLOW policy"? where did I not follow policy. I paid for the two months and I came back today September 21st a full two days before I needed to to sign out of the unit, but let me repeat I PAID FOR TWO MONTHS. so where did I not follow policy? This short trip to the unit which I was expecting to take 15 min caused me more stress than necessary because their disrespectful management. Thank god I never have go back!!!!!! read more

Its always clean, staffers are very helpful and kind, addresses any concern you have, Undetstands the need to be able to work with you on different levels. They are awesome. Sign Ms. Delgado. read more

This place has been great - easy to deal with, friendly staff, clean facilities. I've been storing here for 3 years with no problems at all. And, it's easy to get to from Brooklyn! read more

Friendly staff, great rates, and a secure and well-regulated facility. Highly recommended for anyone looking for storage on Staten Island.