The nicest, safest most reasonably priced self storage units I have found. The units are brand…read morenew, lighting is good and management was wonderful to deal with.

From the owner: We offer secure self storage with 24/7 access. We have 5'x10', 10'x10', 10'x20' and 10'x 25' units…read morewith a 9' ceiling. If you have any questions or would like to set-up an appointment please call 585-431-2050

High Falls Self Storage is located on the west side of city. It actually is a historic building I…read morebelieve, it use to be a mill back in the day. It's a huge stone building. It's rates are competitive. It has 7 day access, no deposits according to their web page, and they have a special on padlocks, $7.00. I don't think they have car or vehicle storage there. The Google reviews on the business are generally good. I saw only 1 on Google where the woman said it was mouse and roach infected. Bottom line, go and inspect any where you're going to store items.

My son rented here for summer rental storage. We were told they prorated, but that's not true,…read moreonly if you leave within the first 7 days of the month. They also require you buy insurance. You must sign that they can enter your unit without permission. When we arrived less than 3 months after placing stuff in storage, imagine our surprise to find the walls moldy and 3 inches on water in the unit. We got the manager and she stated that they wondered if water got in our unit from the one next door that had a gaping hole in the roof. i asked for the final month rent to be returned and i was refused. i asked for the refund to help offset the 100 deductible. i filed a complaint with bbb, it took them 7 months to respond with a flat out refusal. note... They knew about the hole in the roof and did nothing. They rented the unit, collected the cash and did nothing more. They didn't enter the unit to see if water had leaked through the wall, nor did they call us. completely negligent. They did however offer to store or ruined items for the insurance company to inspect for an added fee. We even advised the insurance company of their negligence, complete with pictures. If i had time I'd be going to small claims court. i suppose if you have ugly furniture you want to turn into cash and don't mind depreciation or fighting with insurance? this is the place for you. Otherwise, if you like your belongings this is not the place. And by the way, corporate piblic storage is just as lacking in standing behind their brand.

I stored living room and bedroom furniture , including several family antiques, at this location…read more Due to water line break in their building, I suffered a total loss. Although a waiver was signed, I paid nearly two thousand dollars over 10 months for my belongings to be stored safely. It wasn't until after my fourth request for a partial refund did I get an apology for my loss from the owner - accompanied by a flat out refusal to stand by their service and offer even a partial reimbursement of my rent. Lesson Learned.

The other reviewer is right about this place being old and run down, it's not professional, it's…read morenot the cleanest, and the area isn't the best... but I've done my research and this place is by far the cheapest place to go to here in this area of Rochester for your storage needs. The people here seem to be very friendly and do help you with moving things into and out of the facility. They even gave me a free month of storage.

The worst customer service I have ever encountered in my 64 years of life…read more No staff on the premises. Customer service only through international call centers. I had to resign a lease to get entry to a unit hastily replacing the one substituting the one I could not get access to. Do not use this business

Very clean and monitor at the site . I have been a…read morecustomer for five years and never disappointed with the assistance I have receive when I needed it Thanks Tom Milt Jordan

From the owner: Are you relocating before you have a new home lined up? Self-storage is the answer when you find…read moreyourself between homes while relocating. 390 Self Storage is Rochester's trusted self-storage company with storage units & sizes that fit every need! Rent a storage unit to store your possessions until you can move into your new home. We offer Climate Controlled Units, Secured Gates and Entrance, Up To Date and 24 Hour secured access. 25% off your rent for 1 year for our first 100 customers. Reserve your self-storage unit now!

This is a fantastic spot. I have used them twice now (once in the summer, and then again over the…read morewinter), and both times they have been super accommodating and friendly. They even gave me a discount on a larger unit when the size I wanted wasn't available. And when I needed to move things out on the 1st instead of the end of the month, they gave me the extra day, no problem. Everything has been clean and in good condition when I've been there. I feel like these folks take good care of their property and provide excellent service.

This place doesn't deserve any stars. They take double payments for your unit. I had 2 credit cards…read moreon file one was supposed to be deleted and I stayed on the phone with them while they did it and then found out later they didn't. Also the manager is very rude.

Clean, safe and secure storage in Victor, NY. Beautiful property. Owners on site. We rented space…read morefor the summer and Ryan was great to work with. The space rents quickly for winter storage to reach out in the summer. We hope to be back in the future!

From the owner: Gillis Road Storage is local, family, and veteran-owned, and we pride ourselves on giving our…read morecustomers the best storage experience possible! We offer convenient and affordable vehicle, boat, RV, and camper storage in the heart of the Finger Lakes region. Our large floor plan ensures that your stored items will never be blocked in, allowing you to easily bring them in or out. Video surveillance keeps your belongings securely monitored around the clock. Our website offers simple online signup and automatic bill pay to help make your experience as smooth as possible.