My son rented here for summer rental storage. We were told they prorated, but that's not true,…read moreonly if you leave within the first 7 days of the month. They also require you buy insurance. You must sign that they can enter your unit without permission. When we arrived less than 3 months after placing stuff in storage, imagine our surprise to find the walls moldy and 3 inches on water in the unit. We got the manager and she stated that they wondered if water got in our unit from the one next door that had a gaping hole in the roof. i asked for the final month rent to be returned and i was refused. i asked for the refund to help offset the 100 deductible. i filed a complaint with bbb, it took them 7 months to respond with a flat out refusal. note... They knew about the hole in the roof and did nothing. They rented the unit, collected the cash and did nothing more. They didn't enter the unit to see if water had leaked through the wall, nor did they call us. completely negligent. They did however offer to store or ruined items for the insurance company to inspect for an added fee. We even advised the insurance company of their negligence, complete with pictures. If i had time I'd be going to small claims court. i suppose if you have ugly furniture you want to turn into cash and don't mind depreciation or fighting with insurance? this is the place for you. Otherwise, if you like your belongings this is not the place. And by the way, corporate piblic storage is just as lacking in standing behind their brand.

I stored living room and bedroom furniture , including several family antiques, at this location…read more Due to water line break in their building, I suffered a total loss. Although a waiver was signed, I paid nearly two thousand dollars over 10 months for my belongings to be stored safely. It wasn't until after my fourth request for a partial refund did I get an apology for my loss from the owner - accompanied by a flat out refusal to stand by their service and offer even a partial reimbursement of my rent. Lesson Learned.

The nicest, safest most reasonably priced self storage units I have found. The units are brand…read morenew, lighting is good and management was wonderful to deal with.

From the owner: We offer secure self storage with 24/7 access. We have 5'x10', 10'x10', 10'x20' and 10'x 25' units…read morewith a 9' ceiling. If you have any questions or would like to set-up an appointment please call 585-431-2050

Very clean and monitor at the site . I have been a…read morecustomer for five years and never disappointed with the assistance I have receive when I needed it Thanks Tom Milt Jordan

From the owner: Are you relocating before you have a new home lined up? Self-storage is the answer when you find…read moreyourself between homes while relocating. 390 Self Storage is Rochester's trusted self-storage company with storage units & sizes that fit every need! Rent a storage unit to store your possessions until you can move into your new home. We offer Climate Controlled Units, Secured Gates and Entrance, Up To Date and 24 Hour secured access. 25% off your rent for 1 year for our first 100 customers. Reserve your self-storage unit now!

Emari and Surmone were professional and Attentive. Their Great Team Players. Kudos to the both of…read morethem.

First off Lisa is amazing very helpful and informative she was so sweet people like her makes you…read morefeel good about life in general.very clean place, warm also most storages I've been to are cold .. I recommend this place especially the drive up storage

I give it a 0 for honest disclosure of policies. What is a…read moreconsumer to do other than ask for the particulars- i.e. These questions were asked before the sale. Q.Can I cancel this without penalty? A. Oh- yes. You have 24 hours to cancel. Q. And I will get a refund? A. Yes-- you will be refunded the amount charged for a period up to 24 hours. The agent girl was pushy and brash- and in need of a Miss Manners course in honesty and dignity. I call one hour after the sale to cance. The young guy said this: Don't you worry mam- you will get a full refund. Truth is I was charged an administration fee of 29.99- Now what is a consumer to do when they ask the correct questions! So- the answer is no refund for an administration fee and that is final. Ignore the fact that I asked a straight- clear question and got a crooked answer. The rush job of this very poor customer service agent should be an embarrassment to her as an employee- unless they are taught not to disclose information even when the customer is thoughtful enough- careful enough to ask a simple question. And customer service does not provide service but short abrupt clear answers---- the answer are clear niw--- Now the plain and simple- understandable- reasonable question answered with a 'NO'------- You do not get a full refund, and that's final!!! I find it strange that truth is made plain and simple after they have been caught-can't lie now. Don't you? Too late consumer. You should have read the fine print. So- much for the spoken word! I have no tolerance for such practices. It could have been five bucks or ten bucks - it doesn't matter. This is wrong and they are calling it right. It's written in the fine print- Yes- after one asks- after one gives their CC number. Not good- I think the units are clean and convenient and they do have some excellent specials- but this incident of hidden information- after asking for specifics is nothing but disrespect- disregard for the consumer --that keeps them going strong- in business. -- It is a matter of principle- of proper business decorum - Oh well. It's not a lot of money. It's the lack of good business practices --- the nonsense that people who are pretty honest have to put up with. Oh well.

I recently left some things outside my storage unit E142 in East Avenue, Rochester, NY. I…read morecommunicated with Kayla the manager that I needed a dumpster, I'm a disabled military USAF veteran. I took my lock and my unit was clean and empty. Some things were left downstairs on the first floor. Kayla moved my few garbage -wanting things back in my unit and put a new lock on. This is now a matter of legal principles and indicative of the poor customer service I have repeatingly gotten which included the elevator not working for weeks several times. I even offered to pay Kayla to remove the few things there, but she told me 'her dumpster is full'. I'm frustrated and will resolve this matter to my satisfaction legally and will not be treated in this manner.

I have used these guys multiple times and every time they've completed my move in half the time I…read moreexpected it to take

I highly recommend Highline. We used them to move our mom. I reached out to multiple companies and…read morePaul was the first person to respond back to me. He provided all the details of what to expect and was very transparent with pricing. The team who moved mom - Declan and Cesar - did a wonderful job. They were kind, professional and got everything moved in record time. It was a small apt move but still they got everything done quickly. Highly highly recommend Paul and this company.

Clean, safe and secure storage in Victor, NY. Beautiful property. Owners on site. We rented space…read morefor the summer and Ryan was great to work with. The space rents quickly for winter storage to reach out in the summer. We hope to be back in the future!

From the owner: Gillis Road Storage is local, family, and veteran-owned, and we pride ourselves on giving our…read morecustomers the best storage experience possible! We offer convenient and affordable vehicle, boat, RV, and camper storage in the heart of the Finger Lakes region. Our large floor plan ensures that your stored items will never be blocked in, allowing you to easily bring them in or out. Video surveillance keeps your belongings securely monitored around the clock. Our website offers simple online signup and automatic bill pay to help make your experience as smooth as possible.

The worst customer service I have ever encountered in my 64 years of life…read more No staff on the premises. Customer service only through international call centers. I had to resign a lease to get entry to a unit hastily replacing the one substituting the one I could not get access to. Do not use this business

444 central ave/rochester storage/go store it…read more minus zero rating: move out...... this new management company is full of it!!!!! i will never refer them nor rent from them again. they are all about the money not their customers. first, there's a thousand numbers to call for one facility. they are unprofessional! when they took over, i received an email of my next bill, (like i usually do). they took out of my bank account more money than what the email stated. i was told that the extra withdraw was for insurance. this was not mentioned in the email. the thing is, i have renters insurance and could have used it towards the bill if i had been asked first. next, i'm planning to move out. i would like to move out on 9/13/25, and asked if they would prorate the september bill. "no", i was told, "that i would have to pay for the full month"; however, "i could still move out on 9/13"???? what person in their right mind is going to pay for a whole month when moving out in te middle of the month? they need money that bad to where they could not accommodate a customer who's been there 7 months. they do nt value their customers only money!!!!! run............

This is a fantastic spot. I have used them twice now (once in the summer, and then again over the…read morewinter), and both times they have been super accommodating and friendly. They even gave me a discount on a larger unit when the size I wanted wasn't available. And when I needed to move things out on the 1st instead of the end of the month, they gave me the extra day, no problem. Everything has been clean and in good condition when I've been there. I feel like these folks take good care of their property and provide excellent service.

This place doesn't deserve any stars. They take double payments for your unit. I had 2 credit cards…read moreon file one was supposed to be deleted and I stayed on the phone with them while they did it and then found out later they didn't. Also the manager is very rude.

Terrible customer service. Had the ups pickup instruction page up with the pick up date and…read moreeverything, but ignored it and told me to call customer service?

The UPS Store in Gates on Buffalo Road is GREAT! I am frequently helped by AMANDA, shes friendly…read moreand knows the answer to every question. This store is always busy but staff work fast and efficiently. The store runs very well!