If I could give "0" Stars, I would!!! They are liars!!! You cannot trust the reviews from Listen360! Read below.
I've been a customer for over a year now, and the service has been terrible from the very first month. The first issue was receiving broken bottles every single delivery. About 20% of their 5 gallon bottles would be delivered cracked, but it was difficult to tell until after I had already lugged them up and down stairs, and after they had already leaked all over my house. Unfortunately, I more or less had to deal with it out of necessity, because I'm rehabilitating my house and need a water delivery service. Even more unfortunate for me is that Culligan is the only option for my zip code.
The worst part about it though is that when you talk to someone at the Company about it, they say they're going to correct your bill, and they never do,
I'm not really the type to leave bad reviews like this; however, I don't like being lied to.
After responding to an emailed questionnaire, in which I gave a bad rating, I received a call from Rich Osbourne. Mr. Osbourne promised to refund specific charges to my bill, and then he asked me to "provide a new online review with 9 or 10 stars". As he explained, the Company had recently undergone a change in ownership/management, so I agreed.
Amazingly, after I completed my part, they literally removed the credit from my bill the next month!!!!
Subsequent to receiving the 'erroneous invoice', I called Culligan Water of Greater Syracuse at least three times now (over the past 3 weeks) and asked to speak to (Manager) Rich Osbourne. And, three times now I was promptly told that "Rich Osbourne was not available". Still, during each call, I left a message for Mr. Osbourne to call me back ASAP "about an urgent matter we had spoken about previously". Each time, I told the person taking the message that, "Rich had told me to call back anytime and ask for him directly if there were future issues".
At the time of writing this review, I still have not heard back from the Manager. Rich Osbourne. Consequently, during the 2nd call, I explained the entire issue to the representative on the phone, and asked if there was anything she could do to correct the issue. The Rep told me that she, in fact, could correct the invoice herself. After confirming with her that she removed the erroneous charges, which doubled my most recent invoice, I reiterated that I still wanted to speak to Mr. Osbourne. To which, she agreed she would leave him with the message.
A week later, I was charged the wrong amount!!!
So, not only did these sheisters provide terrible service, but they've wasted numerous more hours of my time with outright lies! And, they're deceiving potential future customers with false reviews, through their deception of current customers. Not to mention, they're legally liable for any and all contracts, whether oral or written. If they breached their contract with me, as described above herein, I wonder how many other claims there are for which they're liable, punitively as well, now. read more
