As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

Jim and Carmela were a pleasure to deal with in our time of crisis when our well ran dry. We had…read morebeen in contact with numerous other companies (25 in total), and all either denied us help, or were booked out over a year. We we're so grateful when we called and received a timely return call, and an estimate just a couple days later. We we're most grateful to him and his crew who came so far away from their region to help us. Within a week they were at our property drilling, struck water within 6 hours (~160 feet for us), and the following day dug out 80+ feet of earth, placed all the piping, buried everything, and connected everything. Two days total and we had clear running water! Couldn't be more grateful for them!

Very responsive using FB messenger. We found them on FB Hector page. As a new home owner local…read morerecommendations are so valuable. Carmella and Larry Utter are small town owners providing an invaluable service to their community. Would definitely recommend!

We had a well pump breakdown at the worst possible time- during an airBnB guest stay for a college…read moregraduation weekend. Payton Well Drilling dropped everything and came out. The problem was diagnosed quickly, and the replacement pump in and running in under 3.5 hours from the time we learned there was a problem! I can't say enough about how wonderful, informative, helpful, efficient and knowledgeable this team was. HIGHLY recommend!!

From the owner: Payton Jay Well Drilling, located in Ithaca, NY, specializes in Water Well Drilling & Pump…read moreContractor services. Established in 1996, they bring over two decades of expertise and reliable service to the community, ensuring top-quality water solutions for residential, commercial, and agricultural needs. Whether you require well drilling, pump installation, or maintenance, Payton Jay Well Drilling is committed to delivering exceptional workmanship and customer satisfaction.

We high recommend Sterling! Thank you so much for helping us with our pressure issue during the…read moreholidays! The guys that came out were Professional and efficient. They Have previously dug a well for us on another property. Another excellent job . Thanks for your help and great customer service! Don't hesitate to contact this team!

We had a great experience with Sterling Well Drilling. Cathy was extremely organized and helpful…read moreand Paul proved to be knowledgeable and professional in all of our dealings with him. We experienced an emergency situation when our well ran dry, and Paul responded by coming out to assess the situation hours after we called. Whenever we contacted Sterling, Cathy either picked up the phone or called us back within minutes of receiving our voicemail. Cathy also gave us accurate and detailed information about the charges we should expect, in dealing with the unpredictable nature of well-drilling. We are especially grateful to Paul for clearing his schedule to help us in our emergency by drilling our new well the week after we called him, even though his schedule was full. He and his crew were knowledgeable, professional, personable, efficient and good-communicators. When the well's yield appeared to be low, Paul calmly explained our options going forward and patiently gave us time to make our decision on how to proceed. We are now the proud owners of a working well and we highly recommend Sterling Well Drilling.

I called Chuck at Ferris Pumps to do a Water Flow Test and a Water Quality Test. He came out the…read morevery next morning and did the flow test. He was very professional, polite and very courteous. I needed these tests done because I'm selling my home and needed then for the closing. He gave suggestions to improve the water productivity and also offered to have the buyer call him with any questions they may have. The Buyers did end up calling Chuck at Ferris Pumps and he answered all the Buyer's questions and resolved any future issues that may arise. Chuck was amazing and I recommend him to anyone who has well, pump, purification issues or just needs Water Testing done. Chuck has been doing this a long time and has great knowledge of well systems. Thank you Chuck for the time and efforts you put in to my job. You are truly appreciated! N. H-B.

From the owner: Since 1992, our pump service professionals have helped residential, commercial, and industrial…read morecustomers throughout the area. Don't forget to ask about our protection plan when you call us for our pump services. We'll assist you in every way we can w

I would not recommend hiring this particular drilling company! I paid a $2000 deposit before…read moreclosing on my house. He didn't drill until 4 months after he said he would. After the drilling was done I was left with not one but two drilling trucks in my yard for another 6 months and now a year and a half later he has not come back to cap off my "unsuccessful" drilled well which remains an open hole in my yard with a bucket on top of it! I have tried to contact him many times and am given a story as to what is going on and an unkept promise of getting over here to finish this project! So end of story we both lost money due to his many trips over not completely the job and I'm left with a torn up lawn and a hole in my yard that still needs to be capped off! I am not saying he isn't a nice guy, just does not complete a job and doesn't follow up to his word!!!