Worst Insurance Company in the World. The phone line ( yes, Just one ) is busy for hours so you…read morecan't call in to pay off your insurance. It's messy and unorganized. They randomly will charge you more money because "The owner isn't making enough" and you can't pay your insurance online. If I could find a cheaper insurance, I would switch in a heart beat.

Got us great prices on our vehicle insurance. Wonderful doing business with this company!read more

From the owner: Hope Mills, NC:We understand that the insurance world can sometimes seem complex and overwhelming…read more That's why we are committed to simplifying the process and answering all your questions at Clear Insurance Agency, LLC. Located in the heart of Hope Mills, NC, we're more than just an insurance agency - we are your go-to resource for everything insurance-related.

Easy to work with, gave me an amazing price. Very well worth it, just trust that they will do well…read morefor you man. They got me cheaper than anybody else could at all

Didn't end up using them since I found a more competitive quote elsewhere due to us having a diving…read moreboard. Nothing they did, they just don't have a competitive rate for if you do have one. Customer service was great, Tripp was awesome and helpful.

I would leave zero stars if it were an option. I was quoted one rate for a new car then when bill…read morearrived I was being charged double the amount quoted. I have reported this agency to the state insurance commission. Never will deal with them again. Caveat emptor!

We ended up going with another company due to car insurance and home insurance bundle but Jessica…read morewas great to work with. She was quick to respond. Emailed me everything so I could look it over and was very helpful in answering any questions. I wouldn't hesitate to suggest using them to shop your rate around

I found a house I liked and contacted Tammy Roberts, the listing agent. She was snippy and curt on…read morethe phone. I expressed extreme interest and she said my offer has to be submitted by 8pm Monday. I finally got a pre-approval letter at 5 and called her 6 times to submit an offer. She ignored all of my calls and texts. So I texted her the offer out of desperation. I called the next day and she refused to get on the phone with me. Then she texts and says they went with another offer. She absolutely lied about submitting my offer because she never sent me any paperwork for the bid. I was $15,000 OVER asking. I wish I could tell the owner that my offer was never submitted. I worked all weekend to get that letter only to have her ignore me. Completely disingenuous.

I started doing business with Cross Creek in May of 2013. From the very beginning I have had…read morenothing but head aches when dealing with this office. First of all they had a long time employee who was embezzeling money from the company and who was also doing other shady things with customers policies and payments. Everytime I would call the office to ask a question they would always have to call the Insurance provider to get an answer. Please make sure that you get everything in writting and check behind everything they do for you. I never knew when my bill was due because I never received a bill in the mail and I called from the very beginning to solve this problem, it was never solved by the staff. When the bill was due I would get a notice of cancellation but would never get a invoice in the mail to pay. Then I would be charged a late fee because they would sent out a notice to cancel and I would have to call about that and inquire why because a bill never came to my house. I am not sure what is going on with Chris Roberts and his staff but I would be hesitant about doing business with Cross Creek Insurance.