I want to update my review noting that after a very traumatic experience at Mason Dixon ER, I…read morereturned to Timberview for a follow-up. Dr. Sara was beyond wonderful! She explained all the findings of the tests the day prior and explained options of medication for my dog. The ER wanted me to put her down right then and there, stating she would not make it through the night. Here we are a day later, and my dog is still here. Dr. Sara found issues that a previous vet should have found, and now that everything has been noted, we are taking a path of medication with hopes that the dog can have some more time in her life. I am so grateful that I did not listen to the ER staff and put her down. I went with my heart, which told me that it was not the time to do that!

I called on Friday because I got new puppies who had been treated there to make an appointment for…read moretheir shots. the first available appointment was July. I was ask to put a deposit down due to many cancellations or no shows, which I did. Since, I didn't want the puppies to wait so long between their vaccinations, I called my vet this morning. They are able to get us on next week. I called this morning to cancel the appointment and was told it may be too late to get my deposit back. Then I was told it would be given to the manager and may take some time to process. I have called a full 2months before their appointment and expect my refund. After this I would not recommend them, not if they treat new patients this way. Puppies can't wait 2 months between vaccines.

Our dog had a very serious cut on his paw and was bleeding profusely. I called our regular vet that…read morewouldn't look at him without an appointment. We ran him to compassion animal hospital and they took him immediately. He would have bled out if not for them. They are the best

Dr. Anne is the best. The business is appropriately named, as she and the staff show such genuine…read morecompassion and care for all of our pets. And for us, when needed.

I am fostering a semi-feral cat. The veterinarian handled Babbette with magnificent skill and…read moreprofessionalism. I loved it, and I'm very impressed with this practice. They have gone above and beyond for me a few times. This place is a total gem. Especially after coming from a different practice that needlessly endangered my cat's life and shamelessly ripped me off for about 1.5k. I am in gratitude Holly Pike.

My pet passed away because I was not informed of the severity of my pets condition, nor did staff…read moretake immediate action when informed of symptoms that indicate a fetal condition. (which I now know)

If I could give Northside a half a star or zero stars, I would. I had been taking my three cats to…read moreNorthside for 14 years. My one cat was always terrified of the vet and yet no one mentioned that I could just pay for some gabapentin to give to her before she had to go and save both of us so much stress and trouble. I asked the doctor a lot of questions that I thought were valid such as taking fecal samples for my cats and discussing some digestive issues that my one cat was having and a cough that seemed concerning. My concerns were completely disregarded. Dr Hoefert said it was not necessary to take samples (even though the one cat had been living outside prior to being rescued) and the other cat probably just had "digestive problems, like humans do." I asked if my one cat could have crystals in his urine and that was also disregarded and never tested. I've since found out that my cat had a persistent UTI and also crystals in his urine. He is now being treated, thankfully. Both of my older cats died much too soon, and I truly feel that if I had been going to the right vet, their problems would've been caught quicker and I would've had them longer. I also want to mention that I observed Dr Hoefert being extremely rough with my one elderly cat when she needed a laxative. He shoved this enormous thing up her rear end and was not gentle about it at all. She immediately started vomiting, probably due to the pain. He could've been a lot gentler with her. I have since changed vets and I could not be happier to finally go to a clinic where they care about your pets and they listen to your concerns and they give you excellent advice. I live a block away from Northside and I would never recommend anyone go there. Instead, I prefer to drive further to go to a better vet.

I have been seeing Dr Hoefret for over 20 years with my furry kids. He has always been patient,…read morekind and caring as well as honest when needed to be even if was tough to hear. With his years of practice he seems to know right away what the issue is. The staff is always great accommodating and gets us in quickly for sick calls. I feel like I am an over bearing fur baby mother at times but they never dismiss my concerns even if it turns out to be nothing but a running nose. S.M.

My doggos and I love this veterinary office! They are…read morekind, knowledgeable and reasonable on prices. They treat my overly-friendly kissing monster 85 pound pit bull and my scared 60 pound boxer very well, the boxer is afraid of everything at the vet and they are always so slow and gentle with him. I appreciate having that gentle care for them both. Highly recommended!

Back in Jan 2026 brought my cat to this place for advanced treatment, they sent my tests to Texas,…read morethey say the lost the results, then refunded me about $200 and left it like that without investigating why the results were lost after them telling me they had them, absolutely the worst and do not recommend

Always there when you need him. He must never sleep. Always professional and consider him a good…read morefriend.

It's a long wait, like crazy long, but the staff is amazing. The Vet Dr Chelsea is so thorough and…read moredoesn't rush through care of your pet even with the long line and she and the team couldn't be nicer.

We used Loyal Pet Crematorium during an incredibly painful time. My fiancé handled most of the…read morecommunication initially because I was inconsolable after losing my pet. The obituary they published was pieced together from details he provided, but it read very juvenile and choppy, and didn't reflect the dignity or depth of what she meant to us. I ultimately had to step in and write a more elegant, flowing obituary myself and ask that it be used instead. Unknowingly, they misspelled my son's name on both the obituary and the Christmas card they sent that year. While the card itself was likely meant as a kind gesture, I didn't need to be reminded of my grief that way. A simple, accurate acknowledgment on their website would have been more appropriate. The urn my son chose was perfect and truly appreciated. However, I was uncomfortable that they cut her fur to give to us prior to cremation. While their heart was in the right place, it wasn't something we wanted or were emotionally prepared for. This is deeply sensitive work that requires exceptional attention to detail and emotional awareness. While there were thoughtful elements, the overall experience fell short at a time when care, precision, and understanding mattered most.

Words cannot convey the appreciation I have for these wonderful people. They make an absolutely…read morehorrible situation that none of us want to be in more bearable. I will forever be grateful for the kindness and compassion I've always received.