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    Cupcakes and Cocktails

    5.0 (1 review)

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    8 years ago

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    Sugarberry Bakery - Birthday assortment.

    Sugarberry Bakery

    3.8(373 reviews)
    3.1 mi
    $$

    Katia, Xollit, and Jennifer are the best!!…read more They are always nice, always attentive, and provide an excellent service every time I visit.

    I'm extremely disappointed with my experience. I paid $170 for a custom birthday cake, and the…read moreorder was taken directly by the store manager. We clearly agreed that the cake would match a reference photo, including specific colors and Spiderman eye decorations. The manager reviewed the image with me and allowed me to take a photo of her phone showing the exact design we agreed upon. When my husband arrived to pick up the cake--after the promised pickup time--the cake was brought out, but the manager quickly asked for it to be returned to the kitchen because it was not ready. At that point, it was clear the cake was also missing the agreed‑upon decorations. I spoke directly with the manager, who then denied ever agreeing to include the Spiderman eyes, despite having reviewed and approved the design earlier. Most concerning, my husband later observed the manager alter the photo on her phone, removing the decorations we had discussed. Additional requested decorations were also not put on the cake. It has now been weeks, and no one has followed up, despite being told the owner would contact me. For the price and the importance of the occasion, this level of disorganization, lack of accountability, and dishonesty is unacceptable. I expected professionalism, transparency, and follow‑through--and received none.

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    Sugarberry Bakery - Inside of the bakery

    Inside of the bakery

    Sugarberry Bakery - Pastry

    Pastry

    Sugarberry Bakery

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    Cupcakes and Cocktails - cupcakes - Updated July 2026

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