Very good service. They really seemed to care and helped me find the item I needed, even though…read morethey didn't have exactly what I was looking for.

Went into Sunglass Hut last week to return a pair of sunglasses that I had bought from a different…read morelocation, and unfortunately changed my mind about. However, I ended up getting a new pair that I'm really excited about! AJ processed my return, and helped me create a custom pair of Ray Bans that are way better than the original ones I bought. They were a bit more expensive than the first ones I got, but not much. AJ was so helpful and nice throughout the whole process. Best customer service from any Sunglass Hut I've ever been too, hands down.

Today, I received the best customer service of my life at Sunglass Hut in Park Royal South, thanks…read moreto store manager Ginocarlo. Another branch which I had bought the glasses , refused to honor my sunglasses' warranty, but Gino took the initiative--verifying my purchase, making calls, and searching records--until he replaced them with a brand-new pair. He truly made my day. Gino is a valuable asset to Sunglass Hut, and I'll gladly recommend this store to friends and make all my future purchases here.

There were two Iranian women working here on Saturday May 22nd 2021 at 3:30pm. They told me I was…read moreNOT ALLOWED to try on more than ten frames and I had to narrow down my choice to five frames only and select my favourite from there. They stood right by me the entire time and watched me. They told me I was taking too long to decide. I was going to spend over $300.00 for a Ray-Ban frame. There were no other customers - surprise, surprise! - with that kind of attitude who would want to shop there. Then they basically told me to go away and not disturb them. I was not able to buy the sunglasses I wanted. LUXOTTICA - WHAT TYPE OF IDIOTS ARE YOU HIRING? These employees want to get paid for doing nothing. These employees are costing you A LOT of money. They are deliberately trying extremely hard to STOP people from buying sunglasses. Look at your sales LUXXOTICA at - 'Sunglass Hut' - Hudsons Bay - Park Royal North location. You are wasting 'HUNDREDS OF THOUSANDS OF DOLLARS' at this location because the employees are deliberately sabotaging sales by DRIVING CUSTOMERS AWAY. This location would have better sales & service if you hired the gestapo instead or if you made it self-service.

47/100 I received my cheque from ICBC and decided after…read moreputting some of the money towards my student loan I would buy myself a designer pair of sunglasses. Well wouldn't you know I was lucky enough to walk in when they were having a buy one get one 1/2 off!!!! So I splurged what can I say! Sunglasses, purses and shoes. Three things that will always fit. Oh, and jewellery!! Lower level by the bus loop although I believe the mall has two locations. And the great part is they register your purchase so if you lose or damage your designer sunglasses you can replace them at just half the original cost! I love it! I hope it never comes to that but I love it!! I already had a black pair so I went with Ivory and tortoise.

Having a wide face sucks. That's when you're shopping for eyewear anyway. Due to my wider than…read morenormal face type, I have a hard time finding comfortable shades. So I've just been sticking with Ray-ban's New Wayfarers for as long as I can remember. That is until today. I was introduced to RB's Justins, which are comfy, light and sturdy. An excellent recommendation by staff here, thanks!

Located on the Domestic side, good corner location…read more As to be expected, I didn't find not only good deals, but nothing on sale. Men's stuff towards the end with nothing to hope for lol. Catering to travellers, guess there's no need to. At least they accept Amex.

OMG this place is $$$ even by my standards. I remember coming here a few years ago with my best…read morefriend as we were leaving for LA and we forgot our sunglasses. Thank god that there was a dollar store when we landed and didn't waste money here.

Ok I would like to update my review about this place. My original review was coffee shop with eye…read moreglass store. But it's actually an eye care store with a coffee shop. I was looking for a new pair of glasses as I work in front of computers a lot. I've used the dollar store ones, that didn't last. I've looked at other optical stores and they have limited reading glasses and often really expensive. I went online and found the selections Kits offers. Wow! There are tons of good looking, good quality, fashionable, and latest trending eye wear at affordable prices. I decided to pay a visit, and there are lots to choose from. Their website is very easy to navigate and you can even virtually try it on to see if it looks good on you. I decided to pay them a visit at the store. They had a promo buy one take one at that time. I selected the Dunbar oversized and York. I am very happy with the quality. The service was good and people were helpful. Although it took several visits for me to get the right one. My glasses were sent by mail to me, which was fast, 2-3 days even if the timeframe they give you is 5. I ordered reading progressives, no power on top and was hoping it will have power 2/3 of the bottom. It arrived and only the bottom 1/4 was useful. I had to take it back and the one I talked to said it can be done and measured my eyes. When it came in the mail it was the same. I took it back and the person I talked to said it's not possible because there will always be a transition zone. So I decided to just have it changed to single lens. The people at the store are nice and helpful. It would be nice if they asked more questions and have rapport with clients so the back and forth can be avoided. I was thinking they must be spending a lot on mail, which can be avoided if the advice and order at the first point of contact is correct. I'm not very impatient with these things as I have been in sales and customer service a long time ago. The customer service people on the phone was also helpful, fast, and easy to deal with. Overall, I'm impressed by the speed at which I received my glasses in the mail. I will order more. For the price, it has great value. Now I know the process and what I want so it will be faster. I recommend this place. Check it out!

Ridiculous experience trying to contact Kits Eyecare and ask a couple of simple questions. Went to…read morethe website and didn't find answers there so, as one does, took the phone number and gave them a call. Silly me! I actually expected a person, or at least voicemail, to answer, but no such luck. Tried half a dozen times over two days and my calls went unanswered. Well how weird is that?, I wondered. Next move was back to the website to input my question into the chat window. Of course the only one to reply is Amy the AI chatbot who tells me I'll have to ask an actual person at the shop. What did "she" think I was trying to do? Lucky I have endless amounts of time to waste, trying to ask a simple question of a local business. Next, I send an email to KIts.ca, mentioning Kitisilano, saying I'm in Kitsilano, and asking my questions. Lo and behold, who do you think responds? None other than AI Amy, who advises me she has no idea what the answers are to my questions so I'll have to speak with someone in the shop!!! Is this a joke? April Fool's Day is over, people, so how about you stop your juvenile pranks and start providing actual customer service? Oh, and the kicker is, she asks me to let her know what location I'm interested in and would I like her to help me connect with that location? How many locations do you have in Kitsilano, Kits Cafe and Eyecare (or whatever you're called). Last time I checked, there was ONE!!! So what's all this nonsense about "which location"? No thanks, Amy AI, I'll do without glasses if your shop is the only option. Which it isn't. After all this time-wasting aggro I called another local optical shop and what a bizarre experience that was! They actually picked up the phone, answered my questions, and made an appointment for me for a free optometry exam. Lesson learned. Kits Cafe and Eyecare, you score a big fat 0/10!!! Congratulations!!!

What a nice girl working at this EYESITE office . I broke my glasses at 5 am today before my 1st…read moreshift of 3 -12 hr shifts in the hospital. I can't see without my glasses to do my job properly. I called and asked can you fix my glasses ??? My regular place is 20 miles away. YES ,we can ! I ran there on my lunch break, fixed in under 5 mins !!!!! So appreciated !! Looks like lots of glasses choices while waiting !! Will try this place again !!!

Had a really great experience at the EyeSite. I got a pair of sunglasses that didn't work for me…read moreand they went above and beyond to help me get what I needed. Really appreciated their patience and dedication to making sure I got something that would work for me. Would highly recommend.

I can't say enough good things about Prestige Optical. From the outside, it looks like a sleek,…read morehigh-end boutique--and it is--but don't let that intimidate you. The prices are totally fair, and the level of service is on another level. This isn't your cookie-cutter chain shop. It's personal, precise, and done with real care. I traveled all the way from Seattle just to get my glasses here, and I'd do it again in a heartbeat. Paul, the owner, is laser-focused on the tiniest details--literally down to the millimeter. He takes his work incredibly seriously and won't settle for anything less than perfection. No rushing, no upselling--just honest, thoughtful service and one-on-one attention. The kind of care you just don't get at the big chains. Also, major shoutout to Francesca, who works at the front. She's chill, mild-mannered, and absolutely genuine. Always smiling, always kind--and you can tell she truly loves what she does. In a world full of fake smiles and customer service scripts, Francesca is the real deal. A total gem. Turnaround time was faster than expected (especially for outsourced lenses), and communication was smooth the whole way through. The prescription sunglasses they made for me have seriously transformed my life--driving in bright summer light went from unbearable to totally manageable. I'm beyond grateful. If you're anywhere near Vancouver, do yourself a favor and come here. Prestige Optical is everything an optical boutique should be: honest, detail-obsessed, warm, and deeply human. I'll absolutely be back.

I went to prestige a few weeks ago, with a ball in my eyelid. I try so many times to explain to dr…read more About the pain and the problems to open my eye the last week's, and they only care in sell me glasses. I ask a lot of times about some medication for pain, antibiotics or corticosteroids but the dr. Told me, you will be fine in 6 weeks without nothing. He refuses do something more or give me a referral. The pain was getting worst and I went to emergency, where they told me that was something really serious and they give me medication. I really don't understand why the doctor don't put some attention in my problem. Is really most important make me buy glasses Than give me a good service??