Called with our heat out, they were able to come same day and fixed the issue. Fast, reliable,…read moreand responsible priced.

I can't say enough good things about the owner of this company and his techs. They were right there…read morewhen I had a time crunch on closing a house and a last-minute issue in the ductwork caused by a crawl space mold-abatement project by a different contractor. They checked it out and took care of it, at some cost to their schedule, I"m sure. I was able to close on time, thanks to them! Throughout the process they kept me informed of both the cost and the progress, and the costs were very reasonable. Finally, their accounting and notification systems are amazing. I received an email about what the tech was going out to look at, based on my explanation of the problem before he got there. When the tech went to the truck after his work, I got an email with the analysis and the bill, which I could pay online right then, or later if I wished. The whole process worked not just like clockwork, but like a very expensive Swiss watch. Or a lunar landing. And, they were pleasant, forthcoming about what was likely wrong, and also frank about what they couldn't say until they saw the problem. They treated me as if I had a brain and was likely able to understand what they told me. They believed what I said. All in all, this was a great experience, with great people of great integrity, a great notification and billing system, and, of course, they fixed the problem. I had used TNT before for a general maintenance call, mainly because I love their logo. They were great then, too. Didn't overcharge me, and when I called to see if they needed to come back for the fall, they said no, I was done. No point in paying for that, they said. And they were right! I recommend TNT without reservation. Wish I had known about them years before! R Culbertson

Was able to receive service the same day that we called. Workmen were knowledgeable and courteous…read more Have used this company in the past with excellent results.

Jones Heating & Air, Charlottesville VA installed our HVac unit while we were out of town on…read morevacation back in 2020. All went very well price was fair, work was prompt and workspace was meticulously neat and clean. This review is way overdue....I finally prioritized it because they came back after all these years and fixed a small detail that I wanted improved. I appreciate their good work and their 'over and above; kindness to me. Truly wonderful customer service.

I had a number of bad experiences with this company over the years they serviced my unit fit about…read more5 years . Atvthe beginning , in 2021 the customer service was great but it rapidly went downhill over the years . Communication is poor , there were disputes over billing and even after the owner agreed that I'm entitled. For a refund it took months to get it and the billing person was extremely rude every time I spoke to her . I think her name is Sharon . Suffice to say that I stopped using the services if this company about a year ago because even their great technician Chris who serviced my unit and he was the only reason i stayed with this company this long , even he couldn't make up for all the issues that I had with this company . There are much better companies around . Go shop for them elsewhere if you want good customer service and good communication.

If I could give ZERO stars, then I would. We have been a customer with Albemarle Heating and Air…read morefor 6 years. Started out as a quality company for us. Now, fast forward to August 2025-worst customer service imaginable! Here's what our experience was on Wednesday, 8/21/25. Our 7-year old AC unit stopped working this evening. At 6:49 pm I called the Albemarle Heating and Air's 24/7 ADVERTISED after hours' service. The operator states, "If you don't receive a call back from the on-duty technician within one hour, then call us back." REALLY???? At 8:00 pm I still have not received a call from on-duty tech. I called the answering service AGAIN. The operator who answered said he had no idea why the on-duty tech had not called. He sent another text message out to have the on-duty technician call me. At this point our house is 80 degrees inside. We are miserable and so is our 7-year old dog. At 10:35 pm I receive a call from the Albemarle Heating and Air "back up" tech. He tells me he is the back up to the official on-call tech. He did at least offer to come help me, BUT HE LIVED ONE HOUR AWAY FROM OUR LOCATION!!! This was when I reached out to the OWNER of another HVAC company--a company we have never used before and we have no service agreement with. The OTHER HVAC COMPANY'S OWNER personally showed up at my doorstep on Thursday morning, 8/21/25, and had my AC running within 5 minutes! That OTHER COMPANY was MONTICELLO AIR. Needless to say, Nick Peregoy, owner of Monticello Air, now has a new customer.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Our AC stopped working and they were the only company we could get to our house same day. That's…read moreabout all I can say positive. They charged us 4x what the fix should cost to get it working again then quoted us 50% higher than other companies to replace the HVAC. It was near 100 degrees the day it stopped working. They knew they could extort us. Avoid at all costs

Randy Carter and the Team at Blue Ridge were courteous, professional, and helped us in every way…read more Replaced two full HVAC systems that were aging out, felt the quality and value of service was unmatched in our local area. A real review from real customers, thank you Blue Ridge for being there for us.

My friend Mike K was having intermittent electrical problems. We did a Yelp search and found Blue…read moreRidge Services. We liked the reviews and placed a call. They promptly returned call and scheduled an appointment for the next day. They came out and founded the panel had rusted and required replacement. They performed a temporary fix and came back with correct replacement panel. Their work was outstanding and the price was fair. Would use them again and highly recommend them.

Fantastic service AC broke and they got a technician out to…read moremy house 1 hour after I called, he quickly found the issue and fixed it for a reasonable price. I'm pretty sure the tech's name was Tommy and he was extremely helpful and friendly. He also took the time to explain the issue and what he did to fix it.

Had Valley air come to do summer maintenance [$135.00] everything was working perfectly b4…read moreappointment A couple of days latter we went away when we came back we had a failure to communicate with outdoor unit fault code.I opened unit saw a wire not connected I pulled circuit breaker reconnected wire and it was good and tight [ power off]then I disconnected wire put circuit breaker back in Then I called them and told them there was a wire not connected on outside unit but did not want to connect it in case I was wrong. Ends up they come out again for no charge. A different tech came and told me that wire did need to be connected and when he did all was well. He told me the connection was very loose so he had to recrimp wire to make tight then left saying sorry this happened. As I said b4 when I connected wire it was very tight fitting. I believe 1st tech left wire barely connected so eventually it would come loose as it did Problem is if I did not catch this problem I could of been charged for a communication circuit board which would have been very expensive. The first tech knew that the wire had to be very tight to work properly and did not do so. So an unsuspecting customer could potentially have had to pay an expensive repair charge. Beware