I had a number of bad experiences with this company over the years they serviced my unit fit about…read more5 years . Atvthe beginning , in 2021 the customer service was great but it rapidly went downhill over the years . Communication is poor , there were disputes over billing and even after the owner agreed that I'm entitled. For a refund it took months to get it and the billing person was extremely rude every time I spoke to her . I think her name is Sharon . Suffice to say that I stopped using the services if this company about a year ago because even their great technician Chris who serviced my unit and he was the only reason i stayed with this company this long , even he couldn't make up for all the issues that I had with this company . There are much better companies around . Go shop for them elsewhere if you want good customer service and good communication.

If I could give ZERO stars, then I would. We have been a customer with Albemarle Heating and Air…read morefor 6 years. Started out as a quality company for us. Now, fast forward to August 2025-worst customer service imaginable! Here's what our experience was on Wednesday, 8/21/25. Our 7-year old AC unit stopped working this evening. At 6:49 pm I called the Albemarle Heating and Air's 24/7 ADVERTISED after hours' service. The operator states, "If you don't receive a call back from the on-duty technician within one hour, then call us back." REALLY???? At 8:00 pm I still have not received a call from on-duty tech. I called the answering service AGAIN. The operator who answered said he had no idea why the on-duty tech had not called. He sent another text message out to have the on-duty technician call me. At this point our house is 80 degrees inside. We are miserable and so is our 7-year old dog. At 10:35 pm I receive a call from the Albemarle Heating and Air "back up" tech. He tells me he is the back up to the official on-call tech. He did at least offer to come help me, BUT HE LIVED ONE HOUR AWAY FROM OUR LOCATION!!! This was when I reached out to the OWNER of another HVAC company--a company we have never used before and we have no service agreement with. The OTHER HVAC COMPANY'S OWNER personally showed up at my doorstep on Thursday morning, 8/21/25, and had my AC running within 5 minutes! That OTHER COMPANY was MONTICELLO AIR. Needless to say, Nick Peregoy, owner of Monticello Air, now has a new customer.

After living in Fluvanna County for over 3 1/2 years, discovering Chilly Willy Mechanical Service…read morehas been one of the best finds yet. Willie is reliable, reasonable, and incredibly knowledgeable. We have a service contract with AHS, but their scheduling delays often leave us waiting four or more days for help. When our tankless water heater started acting up, we decided to try a local vendor--and we're so glad we did. Willie arrived within 8 hours, diagnosed the issue, and had it fixed quickly. His service call was half the price of other companies, and the quality of his work was easily twice as good. His slogan says it all: "Don't be silly, Call Willie!" He absolutely lives up to it.

I would give zero stars if possible. This appears to be a one man show. The absolute worse…read moreexperience I ever had with a tech. Has an excuse for everything. I would avoid. Unprofessional and over priced. Had to call a real professional fix his mess.

One Source Mechanical is the best in the area for all things mechanical in the home. They have…read moreworked faithfully, reliably, and smartly on my my furnaces, HVAC units, water heaters, AC systems, and some plumbing at several properties in Charlottesville for about 15 years. They respond quickly, repair when possible or otherwise replace with new units, offering a range of options. I wouldn't call another company with all this confidence I have in One Source Mechanical. Judy McL

This is the second time using One Source. The first was back in 2015, and when a new problem arose,…read morebased on my previous excellent experience, I called on them again. Great communication in scheduling, the Technician showed up on time (actually early!) and was friendly, knowledgeable and efficient. Answered all my silly questions, and even gave advice on things I can do to improve the performance - all for a very reasonable price. If you are in need of service on your HVAC system, I highly recommend One Source!

Our AC cut off. No cold air blowing. Called Ashcom heating & air. Got a call back with in 2…read moreminutes. Service came out within the hour. Noah arrived and reviewed all areas. He was great in discussing the problems and possible solutions. He did a great job explaining what the problem was, why it happened, and then fixed it. All done within an hour. Great service and response to our needs. I will be using them for all my AC services from here on out. Very impressed, and that does not happen very often these days.

I've been using David Ashton for years. They are the best! Very reliable, reasonable rates and…read morequick response. The company offers an annual contract which includes semi annual checkups and a discount on supplies such as air filters. Staff are great.

Really professional work starting with Josh. Josh reviewed my old system inside and out. He…read morecame by twice that day, once to flip a switch under the house that the previous hvac guy doing an estimate turned off and left off by mistake. Timing made it look like Josh may have flipped something, but he came back within an hour and showed me where the previous estimate had done this. That showed me that Zeh would stand behind their work, even making sure that Josh did not cause the problem. I dealt with Jen in the office and she was always really helpful getting questions to Josh as the job was getting closer. Josh would get back within hours with an answer and Jen would relay. Josh is definitely technical and knows hvac systems. Brandon may have finalized the design but I was given 3 options, the best for this small place was the one chosen. I had 4 good companies come and give me estimates. I thought Zeh was competitive and they are local, which was high on priorities for this job. Great, professional local company. They completed the job over two days of steady, hard work. Brandon came by on day one and had one guy with him I think. Those guys did an amazing amount of work on day one. Brandon showed up on day 2 and told me another crew would be finishing up the next day. I wish I had the names of the guys on day 2, again, professional, hard working, detail oriented. The system is very quiet, well done install. My heating bills may have gone up slightly, my cooling bills are cut in half with the gold system. All 4 companies that came to do estimates were good. Zeh will not show up in matching coveralls with a logo, but they will show up ready to work and do a great job. They did it for me. It has been about 10 months since the system was installed. NO issues at all, until I decided to replace the 6 month filter. Newer, high efficiency systems, or at least my system requires a 4 inch, pleated filter replaced every 6 months. You are going to pay up to 80 bucks a filter, but twice a year if you are following guidelines. I like my hvac so I will be replacing it 2x a year. Final reason why you should use Zeh. I climbed under my house a few weeks ago to replace my filter myself. I ordered a new filter that Zeh gave me the name and number for my install so I ordered one to save a few bucks. I crawled up under the house but I removed the wrong panel to replace the filter. I thought Zeh had forgotten to install a filter. I did call back after watching a youtube video and said I think I am just stupid. They said we are still coming and will take a look. Gene came by and took my filter, quickly replaced it and showed me how it works. So, quality work, competitive price, local business, excellent people, excellent service. Get your estimates, but definitely try Zeh. I give Zeh 5 stars.

Super fast service and their prices are very reasonable. Friendly and their HVAC crew are very easy…read moreon the eyes ;)

Chris and Cody installed a new HVAC system for us. They offered the best price and did an excellent…read morejob. They found a problem with some previously installed electrical wiring, and worked overtime to bring the old installation up to code at no charge. They took time to explain the equipment and their installation decisions and answer all our questions. Although working hard on a super hot day, they laughed and joked and were fun to have around as they worked in the hot attic, climbed ladders, crawled under a deck, and drilled through a basement wall. They cleaned up everything and left the work areas spotless. I highly recommend Frontier for any HVAC challenge. Earle and Virginia.

Chris and Cody from Frontier Heating and Air provided excellent service and exceptional customer…read moreservice. Chris was able to fit me in the very next day which was much appreciated as I diagnosed my dryer problem. They thoroughly cleaned my dryer vent, answered my questions, and couldn't have been nicer. I highly recommend them!

Zephyr performed a swap of our hot water heater for our home. The crew showed up on time, were…read moreexpeditious in getting the work done, and did a great job leaving the work area cleaned behind them. The company owner took the extra time to educate us on what we were buying, and spent some time showing us the condition of the related gas exhaust ducting and improvements they made. I highly recommend this company for their prompt response, professional work ethic and attention to detail.

These are the people you want working on your hvac system! They were kind, courteous and did a…read moreGREAT job. From the detailed estimate, to the execution of the job, they were fantastic to work with. Their attention to detail is what sets them apart from other local companies. I highly recommend them.

Comfort Source has provided nothing but excellent service caring for our heating/AC units. Their…read morerates are fair, their technicians are on time, knowledgeable, and courteous. I highly recommend them!!

Jacob spent all the time necessary to fully service our system to handle the upcoming winter. He…read morewalked me through what he planned to do and was very informative about how things checked out. He even checked for a propane leak as a courtesy and found one which another company resolved quickly. We will use Comfort Source for all our future service.