They're honest, professional, do great work, and know plumbing well. The whole crew is great.read more

Love that they called and scheduled in a timely manner. Jason was extremely knowledgeable and able…read moreto fix both problems in a prompt manner..

I continue to be amazed by Cox Leak Detection. I've had two opportunities to search for leaks at my…read morehome this year. On the first one, I called a different company, who said the leak was in the middle of our kitchen slab, and we were going to have to remove cabinets and replace tile flooring. I got a second opinion from Cox, and they located the leak under a wall between the garage and the kitchen. I asked them to repair and they could access the leak in the slab from the garage side in the exact spot where they said it was located. About six months later we had another leak. Cox was my first call. They marked a spot in the yard between the meter and the house. Justin placed the probe in the spot that he said was the center of the leak. He was equipped to repair the leak and began to excavate. A small hole was found in the main water line in the EXACT place where he placed the probe. Hope we don't have any more leaks, but if we do, Cox will always be my first call! Thanks.

Cox Plumbing was punctual, professional, and informative. I had a leak underground that they found…read morequickly and accurately. They did exactly what they said they would do - and guaranteed to find it or they wouldn't charge. They found it! Would absolutely hire again. I called around but felt most confident in them - they have been doing it for many years. Highly recommend.

I really like a Franklin as a company. They are all quick, knowledgeable and everyone I've…read moreinteracted with over the years has been friendly. If there's an issue, they're all on top of it. Not to mention their best pricing. We've had lots of work done by Franklin's HVAC, Electrical and Plumbing Teams and their estimates are better than everyone else. I've recommended them all to my neighbors and I'm so happy whenever I see a Franklin vehicle in my neighborhood because I know they're getting the best service.

Came on 2 days notice, quick, efficient and very nice. I had a pipe that had frozen and leaked…read morethrough the baseboards when I turned the hose on. They knew exactly what it was when I described it.

Responded to our needs, was open and communicated well. He fixed the problem and didn't try to sell…read moreus unneeded services or products. His charges were reasonable and I will definitely call him again when necessary. Highly recommend.

He came to give an estimate on some bathroom plumbing and he started immediately and fixed one of…read morethe issues quickly. He and his son were very nice and they did a great job.

We needed a purification system installed in our house. I called Zack and he came out within an…read morehour. We were so impressed with his ability to plumb the new unit. He was fast and extremely reasonably priced. He immediately gave us an estimate when I called. I will use Family Plumbing Services anytime I need a plumber. Zack is friendly, competent and a pleasure to have working in our home. I will recommend him to all our friends and family.

DO NOT USE THIS GUY!!!…read more First off, Zack Long (the owner and I believe sole employee of the company) just moved here from Colorado, and told me more than once that he didn't know what the codes were here (of course, he didn't bother telling me that before installing my water heater). When he installed my new water heater in February (at a premium price), he apparently did it against code. The new water heater kept failing (I mean, no hot water - It wouldn't stay lit long enough to even get it hot), he tried a couple things, such as punching a hole in my wall (which was still against code) and replacing some parts. But instead of standing behind his product and work, he blew me off and blocked me when I inquired again. As this was for an Airbnb, I haven't been able to rent it, and it has cost me at least $25k in income. I am actually having to speak to my lawyer on Friday to file a lawsuit against him since he is refusing to stand behind his work. Also, side note - he also installed an outdoor water, spigot, which broke the third time I used it, either from janky parts or faulty installation, I'm not sure which. I also just noticed that he is now moving his business to Southern Missouri, after having just moved it to Northwest Arkansas from Colorado. It not only raises a red flag when a business has to keep relocating in such a short amount of time, but it also makes it impossible for him to keep up and be knowledgeable on the codes he is supposed to follow, etc., which was made very apparent during his work with me. Moral of the story- DO NOT USE ZACK LONG OR HIS COMPANY UNLESS YOU ARE PREPARED TO HAVE TO GO TO COURT!!!

Similarly to what another poster said, I was treated absolutely horribly by the receptionist. I am…read morea very kind and respectful individual but she was extremely rude, bit my head off and insulted me mockingly. I just wanted records of the work that had been done to my home! I have never in my life been told no to that by a company. Why would they not be able to provide records? Highly suggest going somewhere else. Something sketchy is going down here.

Terrible customer service, the lady on the phone was very rude. We asked for a copy of the receipt…read moreof service and she said they don't have it, and she said " why don't YOU have a copy?" Then asked for an apology. That was unprofessional. Instead of de-escalating my irate husband, she escalated the situation. Not to mention, the service we paid for didn't even discover the issue that our pipe was broken. It took someone else coming out to see we had a major issue. Would never do business with this company again.