Cushions Xpress have made 3 orders of cushions for me starting back about 10 years ago. I could not be happier with the quality, speed and professional transaction. So far they have made me cushions for a set of game table benches, a set of bar stools and my window seats, which were a huge job. They are my first choice for cushions, and I recommend them to my friends. read more

Cushions Xpress made us the perfect outdoor cushions to replace our old ones. When I made a mistake on where the zippers were supposed to be placed, I called and Elizabeth said to send the covers back and they would take care of it at no charge. I was shocked and extremely pleased. I would not hesitate in recommending this company. A note: they are not proactively communicative during the process, but I've ordered twice and everything has been perfect. If you are concerned about anything, call. I've had no issues getting in touch with them. read more

I ordered two cushions about 12 days before Thanksgiving. They went above and beyond the call of duty to deliver both cushions the day before Thanksgiving. The cushions are absolutely gorgeous!! A wonderful experience all around. A+++++! read more

CushionsXpress.com - Home Decor Near Me - Miami, Florida

Very poor customer service. Buyer beware. Quick to process payment, but zero help with order once placed. No tracking, no email response, voicemail full. Once I got ahold of actual live agent, I was told they weren't sure about my order and would get back to me after speaking to supervisor. Never heard back. Over two weeks of back and forth. read more

I have been trying to place an order for over 2 and a half days and the website will not take my order. Then, I create a new account, am finally able to submit the order but then get an email stating my order was declined. I also have called the published number of 877-374-5569 so many times my had hurts from hitting redial and NO ANSWER...just goes to a recording indicating the mailbox is full. Please help. read more

Buyer Beware!!....You have been warned. The customer service from CushionsXpress is non existent for all practical purposes. There is no way to contact them by phone because the mailbox is always full and they now will not return our emails. In late 2025 we ordered sofa cushions using the foam default selection on their website thinking it would meet our needs. The foam, however, turned out to be just too soft. Although we knew that the cushions were custom-made, Mike Rodriguez there, by email, initially agreed to accept the cushions back and issue a 60% refund. We offered to return the cushions for that refund at our expense and at the same time re-order cushions with greater density and pay the up-charge. Of course an RMA# is required for returns which I have asked for twice now but gotten no response. I have also tried calling repeatedly but, of course, no one answers and the mail box is full. There might be a few satisfied customers somewhere but this is a red flag warning. Ethical, customer service oriented companies simply don't treat customers this way. It may be wise to go elsewhere for your replacement cushions. read more

I ordered swatches at first and those arrived quickly. I then ordered a cushion for a window seat and I'm delighted with the new cushion. The material, size and specifications were exact. Also, this company has a huge selection of fabrics and by far are reasonably priced. I am ordering another trapezoid window cushion for the living room soon ! Highly recommended. read more

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Needed a New Cusion for my Favorite Chair. New Cusion fits like a Glove. Easy Measurement Guide. Highly recommend

We ordered on line as many do. Read all of the information available on the site and You Tube links provided to help us make an informed decision. The measurements were correct on both sides, however; the product would not fit into our current cushion coverings. Our coverings are fairly of new design and only have partial zipper exit and access openings in the bottom of the seats cushions, NOT full zippers. We were unable to fit them and no down size would work as they would not fill the cavity as needed. Nowhere that we could find on the site and during the order process does it say " Full Zipper" is required for proper installation. So, it costed us $710.50 for nothing. Spoke to a Mr Rodriguez who offered no real resolution and told me to read the return policy. Later after finally getting someone on the phone, I found out he was the owner. Not good, I would like to bring lawsuit but they are in Florida. read more

CushionsXpress.com - Home Decor Near Me - Miami, Florida

I was very trepidatious in placing an order, as I read all of the reviews and a high majority of them were very negative, but we all know what they say about "opinions"... and I know how impatient Americans are when they want something, they can behave very privileged. So I took a chance as the prices could not be beat. Although, I placed my order (to which I was in no rush, being that we are in the middle of a pandemic) it took three months to get my finished pillows and window seat cushions, and I cannot be more happy with how it turned out. I will admit, that my patience from the delay did worry me from time to time, but I had faith that it would come at some point. I honestly cannot be more than happy with my order. The website does say that your order will arrive in 6 to 8 business days, but c'mon... any fool would know that if you are having something made just for you, it is going to take time...so I thought two to three months for sure, and I was right. We just bought a house, and I look forward to doing business with Cushionxpress again, and would recommend them to anyone, but also warn them that it will take longer than it states, but it will be worth the wait. I ordered two European pillows, a round bolster pillow, and two window seat cushions and the price out did any competitor!!! read more

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We are so happy with the way our cushions and bolster came out! Mike helped me find the bolster fabric I wanted. The cushions took about 15 business days to build, just as promised. I chose faux down for the bolster and it is heavy-squishy yet firm enough to snuggle with. read more

CushionsXpress.com - Bolster Pillow Cover : Tangerine Reef with Welting - Home Decor Near Me - Miami, Florida

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The replacement cushions were received very promptly (within a week) and made as per requested measurements and were made with the requested fabric (I assume). It's hard to say whether I got actual Sunbrella fabric, because there was a slight flaw on one side of both the pillow and seat cushion that I had made. It made me wonder if it isn't really Sunbrella fabric or if they got seconds for cheap from Sunbrella. I'll never be able to flip it over and use the opposite side of the cushions, which lessens their lifetime usefulness. I haven't had them long enough to see if they hold up like actual Sunbrella fabric. Would not purchase from this company again. read more

5 cushions for the build-out of my custom van. These are to be a "couch during the day, queen size bed at night." Ordered May 3, received May 22. The cushions are of excellent quality - exactly to size ordered, professional looking, fabric is robust (but supple) and looks great. I would gladly order from CushionsXpress again! read more

They are not answering phone or email for several days. Photos on their website not loading. They appear to be out of business; which is a shame because they were great. read more

Ordered 2 cushion covers. Then the lies began. Five times I was told a different story. I finally cancelled the order. When I asked the customer service rep if they ever even started the order she said, "I think so." Never again. read more

RUN!!! I ordered a cushion. When it arrived it was the wrong size. It took two emails to get a response. Mike said he would refund my money. Instead, he sent me another cushion. This time it was smaller than the first one. Again, multiple tries to get a response. I was told in August that he would process my refund. It is now the beginning of November and no refund. (I followed up multiple times) The only upside to this business is the cost of the product. Save yourself the trouble and spend $ 50 bucks more and avoid this trainwreck of a business. read more

Our cushions came out great - just as ordered - and arrived in absolutely no time; well ahead of our deadline. They did a great job, customer service was very helpful, and they had one of the best prices and selection around. We ordered custom cushions for a breakfast nook bench my husband built and they came out perfect. I was nervous after reading negative reviews out there, but I can say our order was perfect, came fast, and just as ordered. I was also really impressed by all of the information they provide on their site, including videos about the foam densities and different styles of cushions. I wouldn't hesitate to order from them again in the future. read more

We ordered a large custom box cushion for a bench seat in our mud room. When we received it, the cushion was great but the fabric was sewn so that the pattern didn't align well (top of box, front of box and welting). I called and emailed with the manager and sent photos. He was courteous and professional in rectifying the problem. They promptly sent out a new cover. Mistakes can happen but businesses that go the extra mile to make things right earn my loyalty. I will reorder again without hesitation. Thanks CushionsXpress! read more

Every detail of my order was carried out precisely, but the beautiful results exceeded my highest hopes. Customer service could not have been more attentive and courteous. Speedy shipment completed an excellent transaction. read more

Very happy with the custom cushion delivered to me by CushionsXpress. Needed a custom sized and colored cushion for in my car for additional support. The website has clear information about how to best choose the size and materials (inside foam, wrapping and outside material). Cushion was delivered within 2 weeks and was exactly what I ordered. Great service for a very reasonable price. read more

My cushions were perfect! It took about 6-7 weeks to get them, which was longer than anticipated and I never got any email update, so I was a bit nervous. However, they finally arrived and they are lovely. Perfect fit and great quality. read more

CushionsXpress.com - Deep seat chair cushions - Home Decor Near Me - Miami, Florida

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I ordered from this company in 2017 and wanted to order two more cushions because they did a good job on the first order. I just got a quote I paid $75 for three cushions in 2017 and they quoted me $200 for two more cushions that is it 400% increase... I understand the materials have gone up in price but that is absolutely ridiculous read more

Terrible quality and terrible customer service! The cushion fabric arrived severely damaged with a gigantic snag (see photos) caused by the industrial staples on the carton. The cushion measurements were also significantly off by 2 inches on one side and 1 inch on another side. I shipped back the damaged item immediately. I considered giving them a 2nd chance until they sent the wrong swatch samples without explanation. Cushions Xpress a mickey mouse operation. I disputed the charge with my bank and received a full refund. Stay away from them! read more

CushionsXpress.com - Home Decor Near Me - Miami, Florida

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I wanted a new seat cushion for my sofa and cushionxpress absolutely took care of me. I'm so happy with the cushion...and they got it to me super fast. read more

Ordered a bench cushion over 6 weeks ago and still haven't received any product. They were quick to charge my credit card. I have no confidence that I will ever receive what I ordered! STAY FAR AWAY!!!!! read more

I should have read the reviews on this company before ordering. Same experience as many here. Poor quality, very long delivery time, and customer service that refuses any help. "you ordered a cheap foam". "it is for show only. not to sit on". "we say that in the video". no it is not the "cheap" foam it's about their middle grade. why would you pay for a good grade onlyi to look at not sit on. And no that is not in any video. Most sorry to have used this company and never, never, ever again. read more

Took longer than promised and communication isn't great but I'm really happy with my cushion covers. Great price and fit perfect. As long as you're not in a hurry I recommend read more

I am extremely happy with CushionsXpress.com. The service was prompt, communications were excellent and the pillows are exactly what I wanted. read more

I've had two orders through cushionsxpress over a three year time frame, and for the same chair. I restored a Morris rocker three years ago and ordered a custom seat cushion in a fabric that seemed unique with every intention of ordering the back cushion soon after. Threes later I get around to it and the same fabric is still available! I'm not sure if that's surprising or not but I was happy! (I'm sure they would recommend you not risk it and finish a project all at once to be sure they have enough fabic) The quality is great as far as I can tell. The chair look and sits very comfotably. I personally recommend them, they did right by me. Note: the original order did take for ever to get going. After a significant delay I called and they got the ball rolling. I would say that if you don't get a tracking order within the week just give them a call and they'll get things rolling! read more

CushionsXpress.com - This is some of their work. The seat and back were ordered three years apart but look like thay came together. - Home Decor Near Me - Miami, Florida

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Sent exactly what I wanted in a timely manner. Everything is of high quality and I am completely satisfied.

Very good experience. I've read other reviews that complain about United Pillow, but my experience was very good. I ordered, received a confirmation immediately, and ~10 days later received my pillows. They were exceptionally well packaged - a very sturdy box, with the pillows wrapped in a plastic bag, with the box strapped with strong packing straps. Nothing could have harmed them. The pillows were of fine quality for the price. The ONLY thing they could do better would have be to send an email update notifying when the order is shipped. Otherwise, I WOULD DEFINITELY ORDER FROM THEM AGAIN. Smooth web transaction, and the price was unbelievably good. read more

Wow, absolutely impressed. I placed an order for 5 replacement cushions one week ago and they arrived today. Beautiful, comfortable and very supportive- everything the previous cushions lacked. CushionsXpress saved me $2800 and 8 weeks vs the quote from the local option. I couldn't be happier and highly recommend. Thanks so much to everyone that worked on my order! read more

CushionsXpress.com - Home Decor Near Me - Miami, Florida

This company is a joke. They just reprocess orders for other resellers and have no inventory. The claim to shipping in 10-15 business days is laughable. They have no clue when you will get you order. Its out of their control. 45 days and counting here. Good luck getting anyone on the phone or your money back. Best just call your bank or PayPal... Read all these comments, I think you spot a theme. I'm not wasting any more time on this scam by typing more..... read more

I ordered a cushion which arrived in the wrong size. When I finally got a hold of the company by phone, they requested that I sent picture with a measuring tape demonstrating the wrong sizing (which I did). Then, they said they will email me instructions on how to return the cushion, but instead- sent me email with a shipping label to re-do it (not refund it). The quality of the cushion is so so bad that I explained it again in the email that it is not just the wrong size - it is everything about it - and asked again for a refund, OR a significant discount for me to keep it, so I can actually re-do it myself. The cushion is not straight, wring length, depth AND thickness (doesn't fit my window), the fabric is awful and not like it showed on the picture on the website. The fabric also doesn't fit the cushion well (too loose/too big) and as a result - wrinkled up. They are not answering any of my emails for 2 weeks now! Terrible quality, terrible customer service. I do not reccomend this company! Stay away! What a waste of my money ($211.39)! read more

Love my cushions, exactly pet spec and on time for a breakfast nook in a vacation property. The order had been lost but the owner recovered it - on a holiday weekend - and made sure they arrived per my request. I'll use them again for other projects. read more

CushionsXpress.com - Home Decor Near Me - Miami, Florida

So far I am not happy with this company. Has anyone placed an order and never rec'd it? I ordered 1 cushion on May 17th. My confirmation receipt in my email said would ship in 8 - 10 business days. Today is day 13. I emailed them last week asking for an update or tracking #. No response, I've tried calling both the phone numbers and no one ever answers the phone. I wrote them again on Sunday and said if I didn't receive a reply of phone call by then end of business day Monday (yesterday) I was going to stop the credit card payment. My one cushion was $115.00. Don't know if I should give them anymore time.... UPDATE: I did finally get my cushion. The quality I was happy with. Took more like 6 weeks, not days. read more

Our 10+ year old family room couch began to sag who knows how long ago. It became evident to me when my daughter looked like a hotdog surrounded by engulphing buns! Because of being "sheltered in place", we all began to notice it. I wasn't in a position to purchase a new couch so I looked up the possibility of replacing the foam in the seat pillows. I searched around and found these wonderful folks. They were on the phone with me holding my hand through the entire measuring process. They answered all of my questions. When the pillows arrived they were a PERFECT FIT! We took the opportunity to wash the couch pillow covers and it looks like we have a NEW COUCH! I will try to update with pictures later. Very happy and suggest you speak with someone so your measurments are perfect, Thank you Cushionsxpress! read more

I placed my order on 10/6 or so and still haven't received. About ready to contact my bank to cancel the payment. Can't get ahold of anyone or get any response from e-mail. I have used this company in the past. This is so strange. read more

I was hesitant to order after seeing these reviews, but I took a chance anyway... So thankful that I did! Ordered 4 cushions and they all arrived perfectly... and in about 2 weeks time. The color of the fabric was accurate to the website and they exceeded my quality expectations. Do not hesitate. This is the most reasonably priced cushion source and the quality was well above other sources I've used. read more

The cushions on my outdoor furniture were stained and faded. After reading some of the reviews of CushionsXpress, I was hesitant to order from them. However, I decided to try them. I placed my order for over $800 of new outdoor cushions on April 6, 2020. My cushions were delivered on April 30, 2020. All my wife could say when we opened the boxes was "WOW"! The cushions looked great and they matched the measurements I sent them perfectly. We are very pleased with the appearance and the workmanship. I would definitely recommend them! read more