I placed my order on 10/6 or so and still haven't received. About ready to contact my bank to cancel the payment. Can't get ahold of anyone or get any response from e-mail. I have used this company in the past. This is so strange. read more

The cushions on my outdoor furniture were stained and faded. After reading some of the reviews of CushionsXpress, I was hesitant to order from them. However, I decided to try them. I placed my order for over $800 of new outdoor cushions on April 6, 2020. My cushions were delivered on April 30, 2020. All my wife could say when we opened the boxes was "WOW"! The cushions looked great and they matched the measurements I sent them perfectly. We are very pleased with the appearance and the workmanship. I would definitely recommend them! read more

I was hesitant to order due to this Companies questionable reviews, but took the plunge none the less. I ordered 3 custom cushion covers with odd measurements. The ordering process was easy to understand and follow. The product arrived on time and was lovely quality, and packaged with care. I would absolutely use this company again. read more

Sadly our custom cushion arrived with the cover freying on the inside to the point of significant unravel. When I emailed to return it, I was told there is a 40% restock fee plus shipping for custom instead of the 10% that is stated on the web/guarantee. Mike said he would remake the cover, but did not respond when I asked if he could assure me the new one would not have the same freying problem. He also did not respond to my request as where it states a 40% restock fee. He would not let me choose different fabric. Since this company stated they use high quality upholstery fabric I assumed that's what I would be getting so did not ask for swatches. I did like the color and foam. At this point I'm so frustrated about the guarantee not being upheld and poor customer service that I will just eat the $277.00 I paid for a very thin and stringy cushion cover and morally reprehensible customer service. I need 6 more cushions made, but will definitely not use this company. I'm glad others had better experiences. read more

Was a little nervous buying from an unknown website - but was pleasantly surprised at that cushion. I got a really large cushion (40"x50"x9") with a cover to use as a custom headboard to fit in a niche in my wall. The price was really good, and shipping wasn't crazy (the last place I tried the shipping would be more than the cushion). It arrived in just a couple weeks. I called a week in to check on it. While she couldn't tell me exactly when it would be shipped, she was able to say they were working on it, and it would ship within a couple weeks. When the cushion arrived it was great! The cover looks really nice, and the foam is just the right density for what I needed. Well worth it! read more

Don't bother. I spent all kinds of time picking out two fabrics for cushions from their online gallery of indoor fabrics. Then, when I went to order them, they didn't appear in the drop down menu. So sent them an email (at a strange looking email address) asking so,eone to call me to place an order. No one did. When I called them, a barely intelligible woman answered with a greeting other than Cushions Express. Phones ringing in the background and when I finally convey what I'm looking for, she tells me that fabric was 'recently discontinued' and that I should 'only search in the pull down menu.' Ummm...ok...why does the gallery of fabrics not match the pull down menu? This was a big time waster and has 'fly by night' written all over it. I've gone elsewhere... read more

I was recently in the market for replacement seat cushions for my couch. After going to a local custom foam cushion shop here in Baltimore and they wanted almost $600 for three cushions I decided that I should hit up Google and find something online. That's how I found cushionsxpress. They had a very informative video that explains the different firmness and densities of the different foam types. Even with $40 shipping to Maryland they still beat out the local shop by almost $200. After ordering it took about 5 days for me to receive the cushions. I absolutely loved them so much that I immediately ordered two more for a loveseat. The only thing that prevents me from giving cushionsxpress five stars is that I would have liked an email confirmation of the order status and invoice. However this information was easily obtained from their website. read more

I have to say that I am so impressed by CushionsXpress! I placed my order on 01/19/21 and the company shipped the cushion already 2 days later on 01/21/2021! Everything is perfect, the measurements exactly as ordered, the quality great and I am super happy with the window seat cushion. I will definitely order from them again! read more

Thanks to both good and bad reviews, I placed my order for three bench cushions, each of different measurement with anticipation that it may take 15 days to 3 months for delivery. I got my cushions in 24 days. I am thrilled that they fit perfectly on each bench and that they are comfortable as well (the pets enjoys lounging on them). The colors and fabric were as expected since I took advantage of their offer for three free swatches. One of my choices was discontinued so it was nice to see that they included another of similar color for me to choose from. Most importantly, the pricing is definitely most affordable. read more

Communication was ok. Lady that answers the phone not too friendly/ helpful. I emailed them about my cushions, never received a response. My cushions arrived folded into a box. (Not depressed, they were already fully expanded ) they have permanent creases. The foam/ batting does not fill out my cover. (I ordered a custom cover from them as well ) . Overall, would not purchase from them again. read more

CushionsXpress.com - Home Decor Near Me - Miami, Florida

See all

I guess the reviews these guys are getting from other customers are really true. These guys have no business ethics and there's no customer service whatsoever. I highly recommend to stay away from this guy. I honestly don't know how this guy is sustaining his business with the way he's running it. read more

I was hesitant on ordering from the website based on reviews, but I really needed customized cushions and I found my best deal in here. I just received my cushions today and I love them, just what I picture for my new chairs. I placed my order two weeks ago so it wasn't bad at all. I will definitely order from them again:) read more

While the products are of good quality, the orders and shipping department personnel are lacking severely. I have ordered from them 3 times, each time the order was not shipped until I called in to check on the order, even tho the order was marked as "Complete" within a day or two. There were several years between the 2nd and 3rd order, so I had forgotten this fact. If you order from them, call within the next day or two and push them to get you a tracking number. I waited just over 2 weeks for my order to arrive before I called. It was out within 24 hours, although they made the excuse that their systems were down and would call me back with the tracking number. In reality, they had to get it packaged and shipped so that they had one. Not that they ever called back or emailed it. Like I said, good merchandise, just make sure they do their jobs. read more

Never used this company, and was reluctant as I ordered before reading online reviews (whoops!), But just received by (2) custom cushions, and they're exactly what we wanted. It took about (2) weeks to get them, and they sent a UPS shipping confirmation once they left the fabrication facility. The quality is spectacular, and they're super comfortable. Better than expected! Thank you so much! read more

This buying experience was awful. It took 3 weeks to get the pillows and 2 emails to get a shipping update. The product arrived missing items. I tried to use the "online chat" during regular business hours, and there is never a live person online to chat. I ordered a "thinny" adjustable pillow with separate "extra" filling so I can adjust it. Instead of getting what I asked for, the company stuffed all of the "extra" filling into the pillow making it HUGE, not "thinny." If I try and remove it, the filling flies all over the house, gets stuck in the zipper and now I can't even zip it back up. What a nightmare. NEVER AGAIN. read more

I was more than happy with my custom cushions from this company. I was a little worried about the reviews, but every time I asked a question via email or called, someone answered. It might take a day or two via email, but I was very satisfied with their response. My cushions are perfect. It takes awhile to get them, but so worth the wait. I'll definitely order from this company again. read more

Ordered two sofa cushions June 5, that were suppose to arrive in 8 days. Still have not received. No response to emails. They never answer phone and online chat is always offline. Doubt I will ever receive what I ordered. Nice website, Facebook page all glitter but fools gold fraud as far as u am concerned. Stay Far Away!! read more

Received my pillows almost to the day that I was told they would arrive! Good service and the pillows are what I wanted!

I ordered replacement cushions for nice outdoor furniture. I got swatches on the fabric to make sure it was what I wanted and ordered five cushions for $400 including shipping. The quality for this price just isn't there. The foam was too small for the cushion so the result was it did not fit properly, lots of wrinkles and it just looked cheaply made. I emailed them to see if they would try to correct it but I still have not received any response. It took about 4 weeks between the order and delivery. I would not use this company again. read more

Had ordered a seat cushion on August 12th and till now which is October 3rd there is no communication from them. Upon calling someone put me on hold for a very long time and then disconnected. So not sure if i can give any star at least at this time. read more

Most rude person ever dealt with. i got email saying my order will be ready in 10-15 days. I waited for 15 days and called. Woman said order might be ready in a few weeks. I asked her to give me a date. she said call back end of next week. I told her to cancel the order and she hung up. Whatever you do don't buy here. read more

This company is NOT legit. Scammers!!! Placed order. 21 days later contacted them. No response. Contacted again. Told me my order would be shipped the next week. Waited 2 weeks. Actually got a woman on the phone, told me my order was done, she had to ask a supervisor for tracking number would get back to me. Didn't get back to me. Called the next day, no response. Emailed twice the next day. No response. Called two days later, no response. Emailed again. Finally received email back from Mike Rodriguez that my fabric was on back order and order would be done as soon as they received fabric. I told them to refund my money. NO RESPONSE!! DO NOT ORDER FROM THIS COMPANY read more

We were hesitant to order the cushions for our sofa after reading the mixed reviews. However, after checking out the local options, we decided to give it a try since it's just half of the cost. We read and watched the measuring instructions carefully and both of my husband and I measured our cushions to be sure we have the measurements right. Then we checked their videos several times to decide the best firmness for us. I think ordering such thing online is quite easy to get it wrong therefore the mixed reviews! Luckily, we got both the measurements and the firmness we want! I'm now sitting on my new sofa happily and writing this review! Plus, it took us 12 days only (including weekend) to receive our order in the opposite side of the country! read more

Their website claims orders will ship in 6-8 business days; however, our order just shipped today, after ordering 32 days ago. Their online chat support is never available. I emailed for a status update and never received a response. Although they charged my credit card immediately, took over a month to ship and customer service is completely unresponsive. Poorly run company, recommend buying cushions and pillows elsewhere. By the time our order arrives next week, 37 days will have elapsed since ordering. read more

I placed an order for 13 cushions for a sailboat. The measurements were followed perfectly including 2 cushions that were custom not rectangular or square. The quality of the workmanship was perfect and exact to my specs. Looking forward to having more work by this company. Fantastic. Extremely happy. read more

I placed an order and accidentally entered the wrong dimensions, and they caught it and emailed me asking if I really wanted a 12" tall cushion. I was able to provide correct dimensions, and they refunded the price difference with the revised order. The cushions arrived promptly after that and were exactly as expected. All of my emails were promptly responded to and the entire customer experience as excellent. I look forward to ordering more cushions from Cushions Xpress again. read more

Some people just don't like their job. Don't expect friendliness or too much helpfulness when you call.

I would not recommend doing business with them. They take too long to ship (took 3 - 4 weeks and then only half the order was shipped). Also ridiculous shipping costs. $18 to ship 4 lightweight pillows from Miami to NY. And CS is horrid. I called to complain when only half the pillows arrived. She said she would need to look into it and call back. Never did. The thin pillow is the one I really wanted and these did not arrive. But they charged my CC the moment the order was placed. Would not recommend them at all. I'm going to attempt email with them now since they never returned my call. And it's been a month since the order was placed. And I paid the CC charge already since they charged me the day the order was placed. read more

Took 1 month for my foam cushions to arrive...they said that was normal for special orders...we had 6 sectional couch cushions done...and WE LOVE THEM...they are perfect..and the microfiber couch is like new for only $295 (that's including shipping)! read more

I can't believe how fast I got my cushions, how fairly priced they were, and the great quality. I was nervous, felt better after I read the reviews....but now I'm thrilled! This is my go to place for custom cushions...I am telling all of my friends! I couldn't be happier! Don't be nervous...the quality is great...you won't be disappointed. read more

I love my new window seat cushion!!! It just arrived yesterday, super fast. It came out perfect!!! Yes I would definitely go back to this place for more. For a long time I hesitated, was very nervous ordering a custom cushion online. But I finally decided to bite the bullet and ordered it. I am so happy I did. Great company, great job!! Thank you so much Cushion Express!!! read more

January 4, 2013 I ordered 3 custom cusions for our living room couch. we received the cushions on January 16, 2013 12 days. The cushions are outstanding, better than we hoped for. On April 15th 2013 we ordered 2 smaller cushions, On the 9th of May 24 days later they are telling me the cushions will be here next week. The customer service line has long hold times and the repetitive monotonous music you must listen to will send you into a maniacal spin, I complained about the music and the agent told me they had other complaints about the music also but to date have not changed anything. It is sad because these people really do quality work, but I wouldn't order from them again unless I could get a guaranteed delivery date. Your account is debited immediately upon ordering but you will wait a long time for the product to arrive. The finished product deserves 5 stars, the cushions xpress name is deceiving, the customer service, time to delivery gets 1 star. read more

We just received cushions that we had made for little breakfast nook in our kitchen. Love them! The fabric is good quality, they shipped the samples quickly. The communication was possibly the only slight negative, but they did send tracking information as soon as the order shipped. Took around two weeks to receive them, which is a great turnaround time. I'm an interior designer and I know that often times custom items take much longer than 2 weeks. Can't wait to try them out in the nook! Well made, very pleased. AND, I even considered making the cushions myself, but when comparing the price for all of the materials and the amount of time it would take me - this was only about $20 more than making them myself - and Lord knows how long that would have taken me to actually complete. read more

Very expensive shipping. Once you order, they stop responding. No answer to email. On line chat is a joke and never exists. You will wait weeks and still have no updates. I would suggest avoiding this place. Be prepared to request a credit card charge back. What a hassle. read more

This place is horrible - don't do business with them. The enormous custom pillow I ordered arrived two months later than the date promised. Numerous calls/ emails I placed to inquire on the status were unreturned. When it finally came, the quality is terrible. The edges are all rolled up, the foam is stiff and doesn't even extend to the insides of the cushion. I emailed to give feedback - again, completely ignored. Spent hundreds of dollars on horrible product. Don't do business with this company! read more

I ordered my pillow on March 14 and just received it today, April 4. I sent a follow up email on March 28 and March 31, and the only reply I got was an email with tracking information that was finally sent to UPS on April 1. Not even a "sorry for the inconvenience." Haven't tried the pillow yet but not happy with the customer service. Will update if I like the product but wouldn't buy from here again anyways. read more

The product overall was exactly what I ordered and as I expected no complaints there. The only complaint was how long it took for them to ship the product. It was not a large order was only 3 foam cushions. I placed my order and waited 10 days to check the status and was told it would ship that week, and it didn't. So the next week I emailed them to check the status again, and finally get a email notification with a traction number. So if you are expecting an "xpress" service like their website cushionsxpress.com may lead you to expect, don't, 19 days to cut 3 pieces of foam and ship them. read more

Don't bother ordering ... received the product and we ordered the High density (18, 1.8 lbs/cuft) and firm firmness (45 ILD) used on a very firm seat cushion.This foam lifetime with usual usage is generally 10+ years . Let e tell you my 55lb dog sits on the cushion and SINKS how the heck will that last 10+ years????? Then when I request an RMA I get "approval" to return the product BUT I HAVE TO PAY FOR SHIPPING TO RETURN THE PRODUCTS AND WILL ONLY GET 60% REFUND. WTH? Don't bother purchasing .... not worth the hassle! read more

I ordered an orthopedic pillow. I live in New York. It took 12 days from the date of the web order to be delivered. The delivery estimate map indicates 4 days from Miami to New York. When the pillow finally arrived, it arrived in a box half its size. The pillow had been folded in half, destroying the support in the exact spot where the neck is to lay. They charge a 10% restocking fee and the customer is responsible for the return shipping of $12.28. I thought that going directly to the manufacturer, instead of buying whatever the homegoods store had on the shelf would be better. I guess I was wrong. read more

Very happy with this order. It was for cushions for an antique drawing room suite straight out of a French chateau, so the order needed to be custom made. I was a bit nervous about doing this with a company I so far away, but the job they did was to my exact specifications, and was still cheaper, including shipping from Florida to Hawaii, than having the job done locally. Amazing! Thank you! read more