From August at the office and Randy showing up asap in the late afternoon. These people went out of their way and over and above to take care of us. They will get all my business going forward. It is refreshing to do business with a company that is honest and really shows they care about their customers. Thank you, guys, so much! read more

Ok . . . so you know how you sometimes read a review about a company . . . and the writer of the review gushes so much that the review seems fake so you dismiss it? Like most people, that's how I feel - so I am going to try to restrain myself in this review - lest potential customers dismiss the review because the review seems too good to be true. Our HVAC completely stopped working sometime on Wednesday and by 10pm, the house was 90 degrees. With the humidity - it felt closer to 100 degrees. I checked Google, Nextdoor and Yelp. Made several phone calls checking prices for diagnostics on Thu and Friday. Had a company come out (I won't name here - but if you're interested - check my historical reviews) and the rep, Chad, was nice and polite - but he had NO interest in repairing my unit. He said the circuit board / mother board housed in the furnace was 'fried' and the unit was a 1999 model (which I found odd - since the entire unit - both inside and out was replaced in 2008) and that he couldn't get parts for it. He said he could replace the furnace only (the only way to get a new motherboard) for $5,030. On probably my seventh phone call on Friday, I spoke to Randy. When he answered the phone - he sounded like one of those smooth-listening radio DJ's from the 90's - and I don't mean that in a bad way. His voice was soothing - but I mention it because I definitely felt like he was a 'sales' guy and not an actual technician. Little did I know - I was WRONG: Randy answered my questions - but more importantly - he ASKED me questions. He was so kind and patient, even though my phone energy wasn't the greatest (I was tired, worried and I was HOT. Hotter than I have ever been in my entire life. My eyelids were sweating). When I confessed the diagnostic info from previous technician - he said that it didn't make sense to him because - even when a system is obsolete, there are always 'universal' boards that can be used as compatible replacements. He told me that he would send someone out to take a look that same day. He followed up by texting me the name and phone number of my technician. Less than an hour later, my technician, Daniel - called me to let me know he was en route and to provide ETA. (I had actually left the house to pick up portable AC and I was worried I would be a little late getting back to the house - I called them to let them know I was going to be a little late and they said 'no problem.') Daniel waited on me. And guess what - Randy was there waiting too! When I expressed my surprise that the owner, himself, was coming out on service visits - Randy explained his business philosophy to me. I won't repeat it here - I urge you to call him - and hear it from the horse's mouth. It's simple and beautiful. Lol. When I confessed the diagnostic info from previous technician - he said that it didn't make sense to him because - even when a system is obsolete, there are always 'universal' boards that can be used as compatible replacements. I've typed a novel at this point - so I'll try to wrap up and hit the important bullets - 1) Initially they thought, like the other company, that it was a circuit board - so they left to get a new one and came back later to replace it. He said parts and labor for my unit would be $268. Turns out - it was NOT the circuit board. They didn't charge me. Even though the house was over 95 degrees at this point and we were all covered in sweat during the initial visit - Randy, Daniel and the other technician were extremely friendly, polite and patient. 2) The next potential issue was the thermostat (Nest - giving a Y and R error codes). So they installed a new thermostat - at this point - it's 8:30pm on Friday night. But Randy was able to determine that with the new circuit board and new (non-smart, non-programmable thermostat) - it had to be the contactor - in the condenser (outside). He said he would be back at 7:30am the next day - with a new contactor. 3) By 8am the next morning (Saturday) - the new contactor was installed and the AC was working again. When I asked for the amount owed - I was shocked at the cost. Suffice it to say - it was less than half the $268 quoted for the circuit board. I paid him and tipped him generously because ultimately - with the amount of time he spent, 3 visits total, (late hours on Friday - coupled with early morning Saturday work) - even if they had billed me $10 per hour - it would have cost me more than my final price. I am 100% a forever-fan of this company. I have passed this info on to my relatives, friends, and clients. And now - I'm spreading it on to you - my Yelp family. I simply cannot say enough good things about these guys. It will soon be time for us to replace our HVAC - and I will ABSOLUTELY be using these guys when it's time. This company embodies everything a homeowner looks for in a service provider: Knowledge, honesty, integrity and conscientiousness. This company is extraordinary. read more

Noticed the air was cooling slowly one day and then the next day it completely went out while I was at work. The thermostat said 86 when I got home. With an hour to closing (I knew it'd be a long shot) but I called to see if I could get someone to fix it so I wasn't stuck for the night. With an hour to close, Randy (the owner) personally drove over to diagnose the problem & then proceed to drive 30 minutes to get the right part and come back and fix it even though it was after hours. He didn't upcharge since it was after hours and gave us a great deal & fixed it in 5 minutes. Cannot recommend them enough! Excellent customer service and timeliness. read more

I've been without AC for about a month, and I was extremely frustrated with the shady sales tactics of the entire industry.  I felt scammed by a few of these AC "professionals", so I was kind of leery of the whole process - until I met Randy. Here's a breakdown of why I recommend this company: 1. Prompt, convenient, courteous, and timely service 2. Explanation of what their procedures are and upfront cost estimates 3. No aggressive sales tactics 4. He listens and asks the appropriate questions to gain understanding of what the customer wants 5. The company provides a warranty on their work On my appointment date Randy and his team not only fixed my broken unit but thoroughly explained what caused it to dysfunction.  Although I had no idea what he was talking about - at least he explained it to me. I was left with a working unit, and I gladly paid the costs after the service was complete.  Fair exchange is no robbery!  Pleasure doing business with you! read more

When it comes to HVAC systems, there are hundreds of choices out there. In the past, I always ended up sticking with the bigger, well-known names that advertise on TV or the radio. When the time came to replace my basement system, I called a couple of those large outfits, and predictably was quoted a couple of outrageously large amounts for the job. Both companies were pushing large, top of the line heat pumps, and they were reluctant to offer smaller, more reasonable alternatives, saying that they "weren't available". After reading a recent Yelp review of Custom Comfort, I gave Randy a call, and I'm so glad I did. He was quick to respond and came out to see what I needed. Unlike the other 2 companies, Randy checked my old system, compared it to the area that was being heated/cooled, and gave me some options. Instead of trying to sell me on some oversized, overpriced all bells and whistles systems, he explained that in his opinion a smaller more basic unit would be sufficient for my basement. He quoted me a very reasonable price. (I actually hate to say how much less his price was, but it was more than just a little.) We set a date and time for the replacement. He and Josh showed up on time and took away the old system and installed the new one. They charged it up, tested it out, and it's working great! If you want someone who is honest, knowledgeable, fair, and easy to work with, look no further than Custom Cooling Heating and Air. From now on, I won't be calling anyone else! read more