We had an exceptional experience at Custom Eyes Optique & Eyecare! I brought an 80+ year old family member in for an eye exam and it was better than I could have anticipated. Dr. Kim, the receptionist, and the lady helping us pick out glasses were all friendly, helpful, knowledgeable, and professional. Dr. Kim was able to make accommodations for my elderly family member in a wheelchair that was unable to transfer to the exam seat. She was patient and worked diligently to find the right prescription for him. The receptionist was knowledgeable and helped us understand what his insurance would cover. The lady that helped him pick out glasses, chose four great options that would meet his needs and helped him decide what would be the best glasses for him. She was friendly and joked with him. He had a great time with everyone we interacted with while receiving excellent care. I highly recommend Custom Eyes Optique & Eyecare! read more

Excellent care and very professional. My wife and I have been going here since 2015. I highly recommend them to anyone looking for quality eye care. read more

Dr. Kim is patient, kind, professional, and very knowledgeable. Aside from yearly exams, Dr. Kim has helped myself and my young boys with varying vision issues and always provides such great insight and care. Highly recommend! read more

They are very fastidious about cleanliness due to covid! So you can feel really safe there! I broke my glasses, I'm not even their customer but they were so wonderful! Kara was super kind and helpful! I highly recommend them! read more

Custom Eyes Optique & Eyecare - Kara was super helpful! I broke my glasses...I was near by not a patient but they were wonderful and amazing! I highly recommend them! - Optometrists Near Me - Frisco, Texas

I can see why this group has a five star rating. Going to the eye doctor, while it may rank above the dentist, still is not my favorite outing. However, the staff is personable: that is different than courteous. I was treated as a customer but as a person. When you meet Dr. Kim I think it makes sense why they are this way. She is very personable and professional. I just enjoyed this visit. Finally, they were very patient with me as I tried on numerous drama and FaceTimed with my wife. They clearly explained my benefits and showed me all the options. Just a great team in here. read more

Custom Eyes Optique & Eyecare - Front entrance. The location is in the back building of the complex. - Optometrists Near Me - Frisco, Texas

Dr Christa Kim is very attentive and professional. She spends a good deal of time taking a detailed history about your eyes and your vision. The staff is very pleasant and goes overboard to make sure everything gets taken care of. The selection of eyeglasses is really extensive and has many many styles. The office is clean and comfortable. A wonderful eye doctor and staff. read more

Dr Kim has been my eye doctor for several years and she is so professional and kind. Whether for my routine eye exam or a corneal abrasion, she is insightful and thorough. I had an eye problem today and her receptionist got me right in. Clean, pretty office with the most fashionable eyewear- rag & bone etc. read more

The doctor and the office staff are unbelievably rude. The doctor very rudely snapped at me for trying to help my daughter understand the instructions as she was reading the eye chart, she apologized for being rude when I brought it to her attention. After a year, I decided to try again (I wasn't planning on going back) only to have them tell me they felt it better I go somewhere else because I addressed the rudeness of the doctor. So in the end, it's the customer's fault the doctor was rude and for addressing it with her. read more

I continue to use Custom Eyes. I recently purchased both contacts and a custom frame from Tom Davies. I always like working with Amy, who consults on frames. Dr. Kim is good, and I'm in a great progressive lens and a good multifocal contact. read more

Custom Eyes Optique & Eyecare - Optometrists Near Me - Frisco, Texas

If you are looking for a great Ophthalmologist Dr. Kim and her staff Amy and Chole are fantastic. I moved here from California and was looking for a eye care professional here in Texas and was somewhat skeptical. However the staff here are very personable and professional, and changed my mind ASAP. They took me in at the last minute with me changing my appointment a couple of times they were sweet and caring almost unreal in the medical field. I felt like I had known the Chloe and Amy for years. Dr Kim was absolutely amazing she explained everything that I needed to know about my first pair of contacts and told me to call, if I had questions. The whole experience was personable. If you want a nice office, extremely caring staff, and a phenomenal eye professional this is your stop. If you are relocating here from Southern California it doesn't get any better then this(everyone not just California:).. . They are the best!! Thanks Ladies job well done read more

Dr. Kim and her staff were very friendly and knowledgeable, they answered all questions thoroughly and genuinely seemed to care about their patients. I am happy we made the switch to Custom Eyes Optique and Eyecare. It is definitely a refreshing change from where we used to go. read more

Poor order management and attitude! I provided Custom Eyes (Frisco) my new (slightly changed) prescription, for new lenses to be fitted on my existing silhouette frames on a Tuesday morning. I highlighted that I was going to be wearing my spare, outdated glasses in the interim and needed the new glasses as soon as possible : a week would be just about manageable. We had 3 subsequent phone conversations on this same day regarding some finer details of the order and I had heard "call you next week when the order was ready" On the Friday the end of the following week, 1 week and 3 days after placing the order, I called to check if my order was ready and the same rep I had originally worked with told me that my glasses were not in yet; and after checking, informed me that they would be ready the following "Thursday" ( 2 weeks and 2-3 days after my placing the order). I was surprised by this schedule slippage and the conversation was escalated to the "office manager" who indicated initially that "I had misunderstood" , that I had not "understood" the "meaning" of 7- 10 "business" days. I pointed out that firstly, the "Thursday" delivery they had just brought up was actually a few days past 7-10 "business" days. Secondly, I had heard "call you next week.." and nothing remotely resembling "call you in 2 weeks" or "call you week after next". Besides, I had ended most conversations with something like "I look forward to getting my glasses next week, by the end of next week/ I am managing with my old prescription lenses..." I had shared my expectations repeatedly and had heard no "corrective" response to straighten any misgivings I may possibly have had regarding the schedule. The "office manager" then stated : it took 2 days to ship and reach the sub -vendor and started counting the days from the date of arrival at their sub-vendor's location! All this ostensibly, to insist that they were not late and were doing everything right... First it was about "business" days that I had not comprehended and then it was about days that somehow got counted from the day of receipt at their sub-vendor -- a finer point that again had been beyond my ability to understand. This "office manager" also started asking me what my line of work was (!) and if I had ever been late on any deliverables ! I asked for a return of my frames and a cancellation of the order. I got no co-operation on this front and was constrained to stick with the order since I had paid about 50% already and my frames /glasses were with them. This "office manager" also actually gloated : "Have you seen OUR YELP and other online reviews ... ?" Which is why, I simply had to take the time to write this review, in the consumer and public interest. Eventually, I received my new glasses 2 weeks after I had placed the order and the lenses appeared thicker and heavier than my previous set of lenses , despite a marginal change in prescription and despite going along with their topmost recommendation on the lenses material(upgrade). There may have been a valid technical reason for the thicker lenses, I do not know about that... read more

I found Dr. Kim after receiving the wrong prescription glasses several years in a row from a different doctor in town. I was so frustrated and thought I would NEVER have glasses made right ever again. Dr. Kim was professional in every way. Her exam was very thorough and after several professional recommendations... I'm back in service with great care and awesome glasses. Thanks Amy and Chloé... You are Angels! read more

Really love this office! Dr. Kim and staff are friendly and professional. My prescription for contacts and glasses are always perfect. There are a great selection of frames and ordering is quick and easy. My kids also love going here. Thanks for making the process so easy! read more

Personal, friendly, and professional. Most eye doctors are the same. My whole family congress here for the past few years due to the excellent service. Highly recommended. read more

I have tried multiple eyecare places in the Frisco area and Dr. Kim and her staff are by far the best in town. The entire office is friendly and knowledgable. I have purchased glasses for my 5 year old daughter and also had my eyes examined. Everyone has been helpful getting glasses repaired and in purchasing my contacts. I willl not go anywhere else again. read more

I had my first eye exam in years with Dr. Kim. The exam went well and I felt very comfortable with her explanations throughout the process. When it was time to select my frames, Chloe provide guidance and her professional opinion. I was surprised that my glasses arrived in less than a week. Today I went with my husband to select his new glasses and sunglasses. Chloe was once again very helpful and patient. She wanted to make sure he got exactly what he wanted. She had even pre-ordered several sunglass frames due to the complexity of my husband's prescription. The whole staff is wonderful. The office is very nice and clean, and close to home. I wish experiences in other doctor's offices went as smoothly as they did here. read more

Never thought I'd write a review after an eye apt! But I really do appreciate that the appointment was timely, front desk was friendly, Dr. was personable and efficient. Moving to Dallas now, but I'll make the drive back to Frisco to visit this office. read more

Dr. Kim and her staff are amazing. She's knowledgable and cares about her patients. I will continue to see her.

Dr. Kim, her associate doctor, and her staff are all very knowledgeable and attentive. Great customer service is also a major plus. You cannot go wrong with this group! read more

For convenience, I chose this Optique because all my favorite doctors are in the same intersection. I'd always respected businesses that were willing to stand up for its beliefs, and operate from a place of integrity. Seemed like too few companies nowadays thought about values like truth and honesty. For almost five years I used this location. Suddenly a new doctor was running the place. My first appointment with her, I got my yearly eye exam. After it, Dr. Kim told me that I needed "two sets of glasses", one for close vision and one for far. Nevertheless, I was planning to update my old frame with the new prescription, only one pair like always, so I did. Soon I realized I couldn't drive with my glasses. First red flag. Later, I took my boys for their yearly eye exam, and in the appointment of one, I asked Dr. Kim why my son had always red eyes. When I went to check them out, she charged me "a doctor consult" of $75.00 for the question. Another red flag. I went back to fix my glasses, sadly for my super busy schedule, it was already out of the year guarantee, so I had to buy a new frame. This summer while I was in the mall, I stopped to tight my new frame and they told me that "one screw" did not belong with the frame. Wow, I could not believe what I was hearing. I address the situation with the doctor, and she told me that I was out of guarantee again, and they would never sell used glasses in her location. Third red flag and last one! This is it! I never will come back to this place, What kind of business they run in a very expensive and refined neighborhood? read more

Loved my experience here!! Dr. Kim was very thorough and knowledgable. Her staff was extremely professional and I would definitely recommend Custom Eyes to friends and family!! read more

Dr. Kim is AMAZING! Her staff is very professional, especially Chloe. Everyone is so nice and helpful. Custom Eyes of Frisco has the best selection of glasses, sunglasses, etc. And I have been everywhere! Dr. Kim's office has a stunning environment and she always runs on time. I cannot say enough about how wonderful my experience is every time I go in. I would recommend Custom Eyes to everyone! read more

Beautiful office. Very nice staff and doctor is very nice and knowledgeable. Great place for the kids too with a kids waiting area to keep them occupied. Overall loved our experience. And both my daughters found glasses they love. They have a great selection of frames. read more