Dr Amy is amazing and really feel that she wants to make sure she does her best on each visit. I never feel rushed and I always feel like she cares about my concerns read more

Great service and staff! Went to get new a new frame with updated lenses. Brought in my prescription from another Dr. Picked out a pair of acrylic frames that I liked, got them promptly and they started bugging me very shortly after I left. Brought them back in for adjustment and still falling down and getting headaches. Emailed them and they happily exchanged for a pair of metal Raybands, Nick was super professional, had my new frame picked out in under five mins. Great recommendation and only took a week to come in with upgraded lenses. Picked them up this morning and they're great, nicely adjusted and look stylish. Just paid the difference and it's so much better. Thanks guys! read more

I stopped in here after trying to get my son's glasses fixed at four other locations. After feeling exhausted and defeated, the team here was not only able to fix my son's glasses, but were extremely kind, helpful and encouraging. I sincerely appreciate their help and will definitely move our business here going forward! Thank you, Eye Care Avenue!!!! read more

Both the doctor and staff are very unprofessional: 1. My prescription is incorrect and still look blurry under my new contact lens and glasses. Went back and told the doctor who insist nothing wrong and nothing can be changed. I saw another doctor and confirmed Dr Amy's prescription is totally off 2. They never pick up phone call and will not call you when your glasses has arrived. When you follow up yourself, they will make up excuse saying I am not on their phone text list. But I did keep receiving promotional text. Apparently, making phone calls to customer is a big deal hassle to them 3. The glasses I ordered has peeled off (not sure why)on the lens. Went back to tell them, they ordered a new one for me but they never contact me when it has arrived so I waited two weeks thinking it's not ready. They guarantee this new one will not have peel off again. Will see. May be they tried to use cheap material to start with 4. Their frames and contact lens are very expensive in view of the poor quality and old fashioned selection. There are many places to order contact lens online. We will never go back again!! read more

Billed me for additional cost after my visit for eye exam. I paid for my insurance de-ductile, the separate out-of-pocket cost for an exam they said wouldn't be covered by my insurance. I thought I was all settled up, and then later get a bill for more money. Not the way I am used to doing business. read more

This is one of the absolute best experiences I've ever had. I walked in with an emergency and they went above and beyond to help me out. I came back for an exam and lenses, and once again they were professional, kind and understanding. This will be my go to place moving forward. read more

Had my first eye exam in 10 years, and found that it was time for glasses! Dr. Amy was so sweet and patient, and the girls up front were amazing. Awesome experience from trying on glasses to picking them up today! Sending my sister their way for her annual exam! read more

We chose this vision center when moved to Frisco. It has a 5 star review from Google and we believe should be a well recognized center. In addition this center is baby certified for kid vision. However the 1st visit on Feb 7th ( Sat) turned out to be very disappointed. The front desk lady was the key reason. From the time we walked into the office with our kids, she showed no friendly looks at all. There was no smile for the whole 2 hours when we were there whenever there was a conversation involved. Very unprofessional!! We have 3 kids total. When my husband went with my oldest one inside, I was with my two younger ones. Later when I asked her how long my 1st kid check would last as we have another schedule booked. She was talking to a nurse on the back. The whole time she talked me she never face me directly. As she said the appointment was almost over but my husband kept asking questions inside that was why they were not out yet. She looked at me from the side, and gave the attitude that it was my husband that extended the regular appointment. Later conversation was no any excitement at all. Very cold introduction for everything we asked. The nurse was fine. At lease she shows smiles and welcomes. The doctor is just OK, not very warmly and funny when treating my little one. Very disappointed for this office, with such a unprofessional and mean attitude lady taking care of customers in the front! It ruined all the efforts other staffs have made inside! When we walked out of this office we knew it was a wrong choice. Even the nurse and doctor meet the regular requirements; the front desk staff gave a horrible interface experience to us. Definitely will not go back ! read more

I was very satisfied with the whole experience!! They were kind, compassionate, and caring. Made me feel extremely comfortable buying glasses for the first time in my life. Found the perfect frames and they explained the lens's to me. Insurance was a breeze and so was the payment!. Will absolutely be going back, and recommend to my friends and family! read more

I've been seeing optometrists since I was 4 years old, so I have a little bit of experience with them. I can say that Dr. Amy is very good at what she does. She was extremely patient during the test (which is clearer, 1 or 2?) and was happy to let me repeat any that I wanted. I am trying contacts for the first time and our first stab wasn't exactly what I wanted, so Dr. Amy changed some things around (there had been a miscommunication with the office manager about the prescription the first time) and we are trying a different path that seems to be much better and more of what I was looking for. I'm super happy! The person who helped me get the contacts in the first time, Bailey (I think) is super amazing. She has the patience of Job, I swear. She has the biggest smile and could tell when I needed to try alone without her there, which helped me a lot. I can't say enough good things about her. I believe she's also the person who helps customers with frame selection. There was one hiccup. I called in between my first and second appointment because I was frustrated that I couldn't see anything within 20 feet without "readers". I thought they were just for having a book in my face, which isn't the case. Just a bit of a misunderstanding, which was my fault for not asking enough questions. When I called, I spoke with the person who had always answered the phone when I called, who told me during our rather tense conversation that she was the office manager. She kept repeating what was in my chart, which I already knew since I was in the office when Dr. Amy talked to me. Over and over again she repeated the same thing, instead of answering the questions I had in a different way - it was obvious that what she was telling me wasn't getting us anywhere. I finally told her that she could continue to read from her computer and I could continue to become more frustrated, or she could change her approach and tone (there definitely was a tone) and try to answer my questions, which she did - however reluctantly. The rest of the conversation wasn't exactly cordial, but it wasn't as tense as it was to begin with. I ended up calling 1-800-Contacts to get my questions answered, which came up naturally during my next visit with Dr. Amy. I told her what had happened, which prompted the call and she was very apologetic and told me to call and ask to speak to her anytime I had a question. Really the only reason I'm not giving this practice a 5 star rating is because of the receptionist/office manager. read more

Dr. Amy is awesome! We relocated to the area from Dallas last year and I just randomly picked another OD in the area based on reviews. Long story short, I was very displeased with my experience there. I told Dr. Amy about what happened at the other establishment and she assured me that would not be the case with her. I'm a firefighter so I must have a minimum of 20/30 vision while wearing corrective lenses which can be difficult to achieve due to various issues I have. Dr. Amy took her time with me and had me return a few times to ensure the contacts she prescribed would meet my needs. I'm extremely pleased with Dr. Amy and her staff and recommend Eye Care Avenue to all of our friends in the area. read more

My husband found this office last year and we liked it so much that I switched to here as well. The doctor is nice, professional, and really knows her field. She was able to answer all of my questions in detail and explain each step of the process. I also loved that the "puff of air" is gone in favor of a new method which truly is painless. My prescription went back to what it had been 2 years ago, my last Dr bumped it up and it didn't need to be. I look forward to going back here again and would recommend this office. read more

My son has been going here for a a couple years now. For a 4year old, he is surprisingly cooperative with Dr. Rasmussen and her staff. This lets me know she has a way with children. He absolutely enjoys visiting here. Her bedside manner is superb and her staff is always super sweet. I plan to book the whole family soon. read more

One of the worst front desk staff i ever met. They Scheduled you for an appointment at 8.30 but doors are not open until 8.35 and when we left from there i got a call from the Lady at 8.40 saying we just opened the door and you either have to come or it will be a NO SHOW.. They also dont allow you to reschedule appointments and if you do have to rescheduled its considered as NO SHow. I called them 48hrs before my appointment to reschedule it and they said it will be considered as NO SHOW.... My 2 cents. Dont waste your time with this .... read more

Professional service. The doctor and her staff were very helpful and sent another prescription in time when the first one was not covered by my insurance. read more

Dr. Rasmussen and her staff are professional and kind. My husband and I both have started going here for eyeglasses, prescription reading glasses, and exams. I also have gone to Dr. R for eye problems related to seasonal allergies, and she was very helpful in recommending several things to do. We will definitely continue to be customers. read more

I highly recommend Dr. Amy and her staff at Eye Care Avenue. I have been extremely impressed with the professionalism, expertise, and outstanding customer service provided to me by everyone there. They have gone above and beyond for me on multiple occasions by helping me get appointments at convenient times and rushing a contact lens order so it arrived before I left on a family vacation. They truly make me feel important and valued as a customer. Dr. Amy was knowledgeable about the latest products and services available and got me into a new contact lens that was much more comfortable and better for my eyes than my previous lenses. Great office, great doctor, great team! read more

Our whole family goes to Eye Care Avenue and love it! Dr. Amy does a very thorough job, and we always receive our contacts or glasses very quickly. Highly recommend them!! read more

Thanks to Dr Amy and her staff. They were courteous and fast with everything. My 2nd time there. 1st time was to get my eyeglasses, the glasses i got has been complimented too many times to count. Thanks. read more

Very nice facility and the staff was professional, friendly and helpful. The frame stylist was particularly patient. I would comfortably recommend Eye Care Avenue to friends and family. read more