Discovered this company at one of those local home improvement shows. Approximately 12 years ago we had CHI&R do our siding that coincided with an addition. We were so please with their customer service, quality of work and genuine communication skills that when it came time to replace our roof it was a no brainer who it was going to be. Once again they did not disappoint. Keith, who was our sales rep, was the same person we had 12 years ago for the siding job and he was straight forward and gave us a very fair price as a returning customer. Kimberly was terrific letting us know what was going on with the scheduling process and Rick was the onsite company rep that kept us in the loop with everything was going on during the entire process and was more than happy to answer all of my stupid questions. What I really want to mention was the outstanding job the crew lead, Sebastian, and his merry men did. I have NEVER seen this before..... during a roofing replacement-these guys actually covered all four side of house with tarps during the old shingle removal so that the exterior would not get dirty-unbelievable. Who does that? CHI&R does, that's who! I could go on and on but you get the idea. Hire these guys you won't regret it. read more

Complete Townhome exterior overall. While some aspects got higher *'s , the concerns below and other minor ones not listed lowered rating so others are aware and can watch for. Major: 1)CHI didn't get permits until caught on 3rd day not having. City confirmed req'd but not filed. 2)Inspections not requested until after final $ cleared. 3)CHI didn't have 1 person who understood/oversaw full scope project - No understanding of reason repeatedly asking why installs in order doing, leading to inability to fully replace damaged wood. 4) MAJOR CONCERNS w/siding crew & PM. Crew tried to cut corners whenever Proj Mgr Efrain not onsite (often) - cut every service line into home (phone, fios, cable/internet & wires/boxes tossed and wires inaccessible for future reconnect), caught skipping taping j-channel around windows before siding, and didn't complete door wraps. 5)Not compensated for doing Proj Mgr job for 2 days because not onsite, and using crew that cuts corners. 6)Siding crew v. disrespectful of homeowner; Crew ignored homeowner and phone directive by PM to allow service guy access, resulting in delay and service reconnect almost walking away 7) WINDOWS: Manufacturer install specs not followed- voiding warranty/wind rating - addressed at install but not corrected, so had to request CHI return to install missing screws. While did, stated 'not worried as they deal w/it if issue' (perhaps, IF still in biz, but assume people want what paid for - wind rating and warranty not a future repair cuz skipped step). PM Neil, roof crew, Dalton on gutters, and Kim in office are only reason rated higher than 1*. read more

I have been w/Custom Home Improvement (CHI) since 2012. They stand behind their product(s) and workmanship. Very responsive when I have question(s) and always provide the best customer service ever. I am one happy customer and thanks to the following personnel: Bill (Salesman); Tina (Marketing Manager); Mark (Project Manager); Chad and Jaden (Installers) and let's not forget Kimberly (Production Manager w/Scheduling). I have purchased the following w/CHI: Roof; Storm Door and Provia Metal Door (for library); gutters/wrapped; LeafFilters; and Provia Endure Windows (27x). All have lifetime warranty. Thanks to Team "CHI"!!! read more

From initial sales consultation with Mr. Oxley to new roof installation coordinated by Production Manager "Doc" to the actual roof installation by a VERY professional / courteous crew was seamless process. I would also like to mention that Mrs. Bryner did an outstanding job in coordinating the GAF Silver Plan roof warranty registration with GAF Corporation. In addition, Mrs. Bryner assisted me in filling out the necessary forms so that I may obtain my $250 "Roof For Troops" being offered by the GAF Corporation. I interviewed / obtained quotes from the 3 GAF Master Elite roofing companies and Custom Home Improvements offered the Best Price. But, more importantly, I talked to my neighbors who had work done by Custom Home Improvements and each one highly recommended this company. I will be adding my name to that list also read more

We felt bullied after we asked to shop around more. We turned our cancellation in the mail in a timely manner but Tim told us they received it a day Or two late. He threaten to call my husbands military command and get him in trouble. I would never give them another dime!! read more

We had our roof installed by Custom Home Improvements and it looks really nice. We've had some bumps with the optional drip edge that we added on to our contract, but some of those bumps are also related to a second company (who installed our siding afterwards), which we are currently trying to work through. I do appreciate Custom Home Improvements giving it a second shot to make a happy customer. read more

If COVID is the excuse for CUSTOM HOME IMPROVEMENT of Hampton Roads, and their bad business practice, please know other roofing companies are very inclined to provide customer service. Do not use Custom Home Improvement of Hampton Roadd for your roofing needs. They do not warranty workmanship past 1 year.. Everyone wants to rate the company after the initial roof install, but that should not be a companies bread and butter! Will the company assist the customer after the roof is installed, and the 1 year workmanship warranty is up? The answer is "No". My roof only lasted 9 years and my home has water damage. I had a water leak 9 years previously, and asked the Custom Home of Hampton Roads to repair and replace the right side of my home's roof. 9 years later, i have a leak in the same spot, but i wasn't able to catch it early enough before damage spread throughout the interior leaving water damage. Custom Home just slapped new shingles on my roof, and called it a day - I guess praying i wouldn't have issues until their 1 year workmanship warranty expired. If you get GAF shingles, read the installation guidelines. Custom Home did not follow the instructions, and GAF will find every reason not to warranty your roof. Custom Home Improvement is a "Sales Pitch"! I struggled trying to get the company to communicate with me, and until they received my 2nd email of pursuing litigation, i finally heard back from them. However, there was no resolution, only excuses of COVID and derogatory comments that my roof warranty is like purchasing a "Television". People value their personal possessions and expect a roof to have longevity. Damage to my home is in the thousands of dollars, but i will pay out of pocket to fix it, because I value my family's safety and protection. Please do your research and due diligence and research roofing warranties before you hire a company. Custom Home is off the hook if they only have to provide warranty at state minimum of 1 year workmanship. They will try and trick you by writing "30 year warranty plus labor" on the front of your contract, making you think your covered. This is their tactic, and personally I feel it is a scam. There are reputable roofing companies that provide 10 year + workmanship warranties because they back up their work, and take pride in their company. Custom Home only wants your money, so they provide false promises at the kitchen table. read more

Great bunch of people who do a great job replacing home windows, siding and roofs. They are really helpful and are fairly priced.I would recommend them for any work needed. Thanks for being a fair and honest company!! read more

We reside in an HOA and there is a sign at the entrance that specifically says NO SOLICITATIONS. These people claimed ignorance and said that the city allowed them to do it. Not the case friend, you ignored the sign. The poor employees are walking around in the cold door to door catching the third degree from home owners. I think they may be hurting due to this tactic because they cant afford advertising. I would not use a company that hired people to walk around door to door and take the lashing they are getting at 630pm interrupting families and disregarding/disrespecting the HOA neighborhoods. The guy argued with me when i asked him to leave after telling him that there was a sign out front sating No Solicitation. He said the city gave them permission. The city cant do that here bud. read more

We had our siding trim placed with no problems and everything went well. Since we had a good first experience we then had our roof replaced. They did not go into the attack to make sure they would not damage anything and sure enough they stapled through a line that was connected to our A.C. system. They gave us a very hard time about reimbursement to fix the damage and only agreed to pay for a portion. They also left dry wall damage to the ceiling in our living room which they never came back to repair. read more

This review is for the initial consultation only. A young man rang my doorbell on a Tuesday afternoon to ask if I was interested in their services. I told him I actually was looking for quotes for a new roof. He was able to schedule a consult for me for the next day since it was my day off. Mark came out, measured my roof, and worked up a quote for me.He was professional and courteous. He explained their products, what services were included, and their financing options. I'll edit my review when the job is completed in a couple of weeks. read more

I was interested in a new roof and had been talking to other companies to make sure I wasn't dealing with shady people. My initial interaction with Custom Home Improvement was okay; the salesman was very nice but the price he quoted was more than double what the previous roofing company had quoted. I told him I would have to continue shopping around. A week later someone else from their company contacted me and wanted to see if we could come up with a better price. I agreed and this person explained why the previous quote was so high and how we could reduce the price. It was still thousands of dollars more that the other roofing company, but he pointed out several things that the other company had not (fire requirements). Because he took the time to breakdown everything, I decided to go with them. Now that the work is done, I wish I had waited. I feel like I was over charged for the work. The 0% interest free loan I was offered with low monthly payments has turned out to be $100 more than what I was told it would be. Since the roof was installed, I have noticed a crack in my skylight and the plaster in my ceiling. I called Custom Home Improvement and no one has called me back. All the reasons I chose them have turned out to be false. read more

Initial visit went very well, Keith was very professional and worked to meet our Budget for a very large, very much needed Home Facelift. Looking forward to working with Home Improvements Inc. Considering We are spending our big chunk of our life savings :( we are excited to see the finished product, and confident it will meet all our expectations ! read more

So tired of the Solicitation Calls. One to two times a week. I have asked several times to be removed the calling list. They stopped by the house once and even after passing the No Solicitation sign, they insist on talking to you about an issue I do not have or care to worry about at this time. If this is read, please, please, please stop with the solicitation and forceful talks at my house. PLEASE! In my opinion, it is becoming harassment. read more

I had my roof done in Nov 2016, and everything seemed to be fine. However, once the weather broke and I had to turn on the AC, I noticed that the upstairs unit wasn't working. I had a repairman come out and he found that the problem was that the roofers shot a nail into my AC hose. I called CHI to in hopes for them to repair the hose. Instead, I got an email from them that stated a bunch reasons about how my until was installed improperly. They actually wrote, "So with all this said and the fact that the original install had multiple code infractions we can not be held responsible as if it was properly installed this would have not happened." What ever happened to accountability? I would never do business with them again, and nor would I recommend them to anyone read more

Custom Home completed my siding installment yesterday 26 JAN 2017. We had our house trim wrapped by CHI in 2011 and the job was "Outstanding" so after searching other companies for our siding job we ultimately ended back with CHI because their price was the right and we new their quality standards were high. While I expected a good job from them on our siding job, they exceeded our expectations, our house looks great and the workers were outstanding, so if you want QUALITY, I would highly recommend CHI for your next project. read more