I went to CIP a couple of years ago to install a receiver. While there I asked if my brakes could be checked because the dealership told me that they needed to be replaced for $900+ . They could of easily said yes they needed replacement at a lower price, but they told me that the brakes were still good, which showed me their honesty. So I returned when needing new tires. They replaced my tires in a short time. I set up an appointment for this coming Saturday, but they told me that I could come after work around 300pm. I was excited not to spend a chunk of my Saturday at the shop. Now that I found out that they do maintenance oil changes, I will be calling them to schedule. read more

Make sure you lie about noise to have an actual "diagnostic" done and your insurance will cover or your screwed out of pocket Replacement parts aren't from factory parts for exact vehicle make and model even if you are told they have to be "ordered" 0/10 would never recommend read more

I went to them to have my Volvo belts repaired I paid for the tow to get it there I paid for the tow to get it picked up and when I went to pick it up they told me that it was not ready and they couldn't start it... I called a tow car truck and sent them to pick it up and they refused to give me my vehicle telling me that I needed to purchase a battery from them and pay $149 for more diagnostics and the installation of the battery... Since I had clearly told them I did not want the battery and have text messages to the same I explained to them that I wanted them to release my car to the tow truck which they refused... They threatened to add additional charges of a month storage and additional fees for diagnostics and Nonsense and I told them I wanted them to remove their batteries since I had never told them to put it in and give the vehicle to the tow truck which they refused... I then told them that I would be calling the police for theft of the vehicle and the Better Business Bureau because what they were doing was stealing my car and blackmailing me... I am hoping that they will reconsider but I think that they see me as a female that they can lie and overcharge and unfortunately I have documentation to the contrary and I will be seeing them in court... They have a limited time to fix this problem because I feel three days is plenty and if they want to charge me all these additional fees so that they can get my car from me and sell it then they will have to fight me for it... read more

They took the estimate from another shop and did a better job, and in less time. They removed the dents and the paint is perfect match. And that was a warning they gave me. So I am delighted that the "difficult metallic silver" paint isn't different from the original. read more

I do not recommend this shop. My fiancé was charged for a service that was never performed. He paid in advance expecting the work to be done within a reasonable time, but a week and a half went by with no progress. My fiancé tried following up, but the owner Chris responses were inconsistent & kept telling him "come this day", "check back that day" with an unprofessional attitude. They don't know how to properly communicate with customers or take accountability. It's unacceptable to take someone's money without delivering the service as promised and when asked for a refund for labor that wasn't done he was denied. Be cautious if you're considering doing business here!!! read more

Beware of businesses that refuse to take accountability or make things right. Instead of owning up to their mistakes, they consistently shift blame onto the customer. A quick glance at how they respond to negative reviews says it all -- there's a clear lack of respect and value for all customers. Their responses show they're more focused on saving face than genuinely resolving issues. Sadly, their idea of "customer service" is far from 5-star. They will even resort to dishonesty just to protect the image of the establishment, rather than being transparent about efforts to correct the problem. I won't be returning -- and I wouldn't recommend anyone else do either. read more

I trusted this place with my JDM Subaru which I had imported to the US from Japan. I'm trying to make this car really nice. I wanted to take it to car shows both to show off the car and the craftsmanship of the companies that worked on it. In this regard I purchased $2,000 Bilstein coil overs and $800 Cusco camber plates. I chose CIP to do the install cause they are members of my car club. At first I was totally happy to have the suspension on the car but when I got home I saw that the tech who installed the camber plates damaged 3 of them. On one it's clearly visible that a metal hammer was used to hit the steel section of pillow ball mount perhaps while adjusting the alignment. On the others there are gashes in the aluminum plates. I know aluminum is soft and is easily damaged but shouldn't the tech working on the car also know that and be extra careful? This put me in an awkward position. Complain or not? I was prepared to let it slide until something happened to my car. This past week while driving I hit a medium sized pot hole and my rear caliper swung up and destroyed itself against the inside of my wheel. CIP DID NOT install the brakes on my car. Let me repeat that. CIP DID NOT INSTALL THE BRAKES ON MY CAR!!!! They did however install stainless steel brake lines. As it turns out the bolt that holds the caliper to the hub was completely missing. I walked up and down the road where this happened and could not find it anywhere. So in the less than 3,000 miles from their installation the bolt came loose and fell out. I thank god that no one was injured by what had happened and again do not blame CIP for the incident. I only bring it up because I trusted the person who installed the brakes like I trusted CIP to do quality work installing my suspension. Now that faith and trust I had is shook and I will have a very hard time ever trusting another place again. People might say, "but Eric why not take it back and have them make it right?" The only way CIP would be able to make it right is to replace the Cusco camber plates and I seriously doubt they'll do that. Either way they aren't touching my car again. read more

See all

First off let me start by saying the mechanic is great. However the gentleman named Joe that helps run the office is a con. I called them because I was having issues with my transmission and they were in the network of my warranty company. The gentleman quoted me one price I paid for it over the phone. Once they completed the job I went in to pick up my vehicle and it was a lot more than what he quoted me but no one told me that before I picked up my vehicle I then spoke to the owner and told him exactly what his employee told me the owner basically called me a liar and when I said can you just pull the videos to prove the conversation we had the owner started screaming at me and demanded that I leave his office. Sadly it ended with the police being called however I received my keys and was able to leave with my vehicle once the police arrived. The owner and office staff very unprofessional and true con artists they are in it to keep your vehicle and make it unaffordable. The mechanic I would highly recommend as long as you don't have to go through the company and I would have given zero Stars if the system allowed.. read more

Great guys at this shop. Very helpful, explained the issue in detail and were extremely reliable. Will definitely keep them as my mechanics going forward! No complaints at all! read more

These guys have handled all my Mercedes, it is quality work at well below the dealer rate. Air suspension, brakes, tires, alignment, and auto body work. They are also good with electrical issues. read more

Chris and his crew repaired my CanAm (their first). They literally had to rebuild the entire thing. They were very professional and was sure to update me every step of the way. Very professional. Rita read more

I've used CIP a couple times mostly since they are local. Unfortunately this is the second time they've failed my vehicles and included something with the rear sway bar links. Any other garage I've gone to won't fail for this. Secondly they quoted me for roughly $1100 in repairs stating my rotors wouldn't pass. I took my car to KOST and it passed flying colors. While I was there to pick up my car, one of the reps (Chris) was on the phone swearing about another customer and used foul language in front of me and another customer. Im sorry but you run a business and should be better equipped to handle angry customers whether you were in the right or wrong. While I've never had an issue with the work they've done I likely won't be going back. Sorry guys. read more

We have been going to CIP for years. Chris, Monica and crew are the best.

This is the first time I've ever been to Custom Import Performance. I called the night before to see if they could fit me in for a cat-back exhaust install the next day. They squeezed me in at 1PM and told me I might have to wait a bit longer and that it would be $80-100 for an hour to an hour and a half. Great communication already. When I got there around 12:55, I was greeted by the manager Chris to check in. I waited for about 45 minutes, and then they started to get to work. Nate installed my cat-back exhaust in about 20 minutes and the service was very quick. The other mechanic Anthony took apart my OEM exhaust from my Scion tC 2014 so I could take it home. Service was very quick and I was out of the door with my new installed exhaust within 30 minutes after waiting and installation. Ultimately, besides the waiting, the experience was great and I would definitely come here again for a service on my car. They do all types of work and inspection as well. Thanks C.I.P. For a great first experience as a new customer. read more

Custom Import Performance - Aftermarket exhaust installed. - Body Shops Near Me - East Stroudsburg, Pennsylvania

Chris is great. Have used them for the past 5 years. Friendly,honest, great prices. 100% recommend. Yes they need to see the work before they give a price.. As with anything if you go to buy a house do you just go by the pictures or go and see it. C.I.P are the way to go. read more

Custom Import Performance - Tinted my 2015 Dodge Charger And my 2005 Dodge Ram 1500 Daytona edition. - Body Shops Near Me - East Stroudsburg, Pennsylvania

Have to give it 4* to leave room for improvement. :) I've been coming to this shop for years the work that they've done on my cars multiple times is impeccable. No other shop that I've been to over the years can compare. I would keep in mind that what you may or may not need is still your decision but their knowledge and even educated guesses are better then other's expert opinions. read more

I have left my car, in a good driving condition in this garage a repair. When I received my car back, it almost did not run ( RPM about 3-4K), speedometer was on "0", milage counter and car computer was dead, cabin lights were permanently on and wiper did not work. Having car emergency lights on, car barely moved, when driving. I called Chris, the owner, stating my car is NOT in a drivable condition and he said to bring it back, they would fix it. Next day (afternoon), when I picked my car, it was in the very same condition as the day before and I had to bring it to another garage to fix it. I don't now, if I ever had customer service as bad as this one. Warning to everyone! read more

A good local choice for work on modified and performance vehicles. Pricing is slightly high, not hourly price ($85$ but length of repair/maintenance work. Staff is not very welcoming or helpful however, seems like they don't honestly want or need your business. Otherwise quality work and they use quality BG fluids and products. read more

Terrible customer service and you will be paying extra for everything they will leave your car filthy no respect for your property

Like any normal person, my wife -- again, a nurse for more than twenty-five years who is disabled and wakes in pain every morning -- did not not want or expect to sit at your business for 4.25 hours when she came on time for her appointment to simply have four tires mounted and balanced. As a decent person she simply treated you nicely as she asked repeatedly how it could take so long when we have tires mounted ALL OVER THE COUNTRY over the past forty years and it never took more than 45 minutes. She simply kept thinking it had to be done soon while you worked on subsequent customers's cars The fact that you argue at length with each of your customers when they post a legitimate criticism says all there is to say, but we are two people who grew up in tight working class community and have since worked in public service in order to provide for the public good. We don't take advantage of people and then arrogantly claim THEY are at fault! read more

They diagnosed my car problems, gave me a reasonable price and fixed it! I found a great neighborhood repair shop. I have been using this shop for years for all my vehicles and I'm very satisfied. HIGHLY Recommended!! - George C. read more

I made a Saturday appointment for a PA State inspection, on an older vehicle that I had recently purchased. The day of the appointment it was starting to snow pretty heavy and when I walked in, the person behind the counter immediately mentioned that one of their mechanics was not able to come in and it may be a little longer than expected. I told him it was fine (could happen at any shop, store, etc...) When they went to bring the vehicle into the shop, it wouldn't start and needed a jump start. They mentioned this, after they jumped it and were about to bring it in. Once it was inside, another person had come up to us and told us the possible issues and they would check it out. I know enough about vehicles to know what the basic issues could have been. Right before the inspection was finished, they told me that it was almost done and that everything checked out OK with the battery, connections and alternator. Next they asked me and my son if we wanted to check it out while it was still on the lift, because it was a recent purchase and we never got a good look at the underneath. They also showed us things that were OK now, but would probably need to be replaced or repaired before the next inspection. Several times while waiting, Chris apologized for the wait. Just before the bill was ready, Chris came up to us and we discussed the battery issue. I told him he just got a New Customer, because I know he could have sold me at a minimum a battery and possibly an alternator - especially when I was at their mercy in a snow storm and would have had to buy one. Everyone I dealt with reminded me of how I was raised and taught when I was working in shops. The customers We used to have were the type to "do whatever it needs" because we never tried to sell anything that wasn't needed at that time and knew they would be back anyway to get it done when it was really needed. Everyone at CIP was honest, professional, informative and a pleasure to deal with and talk to. I am usually a good judge of character and honestly do not believe any of those negative reviews. Some people just aren't happy unless they are complaining. CIP has a new customer, especially since they are open on Saturdays, which is the only day I can really be available. In addition, I bought a remote car starter and installation for my daughter a little over a year ago, and they installed it after that Christmas and it was installed without issue and she loves it. read more

This has to be the worst auto repair place I ever experienced they supposedly fix our car and the hood was completely un aligned, they did not fasten the bumber correctly, they promise and don't deliver! Beware of this shop!!!!!!they use used parts and charge for new I will never refer them or give them business! Good luck! If you do use them! read more

Like this car shop. I got work done on my vehicle and is looks beautiful. Also got mechanical work and my vehicle feels great. I couldn't find anyone within a reasonable price, but I found custom import performance. I will be back whenever needed. Thank you for your work. read more

The majority of people that gives this place good reviews are the owners friends. That is very obvious. The owner is very greedy and that will come back to bite him. I had to file a complaint with the BBB regarding this place. Hey Chris you know you did me wrong but it is ok i forgive you. Your low vibration and greed will come back to visit you soon. All in all i do not recommend this place at all. At least it would be somewhat alright if they ripped you off but still did the job right but these guys can barely put on a tire without forgetting to screw in all the lug nuts. If you need work done to your car. There are few other mechanic shops just minutes away that I am sure are better then this place with his fake reviews. You don't even deserve 1 star. If i could give negative 3 stars i would. UPDATE 3/26/18 Wish you all the best Chris. It is not about the money but about what was right. I just came to get brake pad put on and it immediately turned into a bunch of unnecessary issues caused by your incompetent mechanic. I had to go back 3x just to get a very simple thing fixed right which was just a lug nut your mechanic did not put on correctly. Like i said it is ok. I hope you do realize that same energy you put out comes right back to you so it only hurts you brother. Good Luck and God Bless read more

5-30 Mobil 1. 4.99 quart most stores CIP $10.99 L & R rear caliper Average price $60 - total $120. CIP $198.88 Transmission service Average $225 CIP 314.61 Serpentine belt, tensioner and pulleys Gates Average cost $125. CIP 268.99 Right front 4x4 actuator Average $70. CIP 191.78 LF Wheel hub bearing. Hight price found less than $120 CIP 343.90 Charged one hour labor to replace power steering line and another hour to replace the fluid. Replaced RF coil spring. Cost per pair - average less than $150. CIP254.99 CIP has repaired the frame with numerous patches costing several $1000s. Pocono Metal restores both frames rails for $2600, less than the numerous patches installed by CIP. CIP's patches must be ground away in order for Pocono Metal to install new rails, costing more money. Wheel alignment. $89.99. Truck wandered, pulled to the right, and wheel was not centered. Took truck to another service facility for a property alignment. Get 10% off next service when leaving a positive review. Unethical appeal. (small print CIP will determine which services qualify.) Total work was not completed and I have no compelling reason to ever return to CIP. I am a disabled 81-year-old retired university professor who taught business ethics for 30-years. Beware greed knows no bounds. read more

I have four BMWs and the only shop I let work on them is CIP. Always done right the first time and reasonably priced. I trust them implicitly and don't even ask for a quote, just say fix it. I know they will be fair. Hard to find an honest repair shop that does quality work and does not cost a fortune . This is the place!!! read more

The first time you go your treated like gold. Then, magically, after having you shell out over $4,000.00 they don't even know who you are. I truly did not appreciate that decisions were made about my vehicle without anyone consulting with me. I also didn't appreciate that no one went over what was done to my vehicle when I picked it up. I felt misled, believing that what I want was told would be done was what I paid for. Then I found out that not everything I had agreed to at a quoted specific price had been done after the fact. Poor business practice and not a way to establish trust with your customers. Trying to tell me that you gave me a free oil change on my car's third visit after it was quoted as part of the work being completed during my car's second visit , really? Better business bureau, here I come. read more

I love C.I.P!!! Besides the dealership that I purchased my car from, C.I.P is the ONLY shop l that I allow to work on my car. One Winter I through my shovel in my back seat (Yes I know poor decision‍) and ripped my leather, I took it to CIP ! Then I ended up smashing my driver side mirror off from backing up into a narrow driveway & I took it to C.I.P. I think you guys get the point lol. I just recently had my brakes installed, wheel alignment, two tires put on with rotation and C.I.P quoted me $70 cheaper than the dealer. I've been in the Poconos now for 6 years and he's honestly runs the BEST shop here in Stroudsburg. Friendly staff and an immaculate shop. The owner Chris is just as friendly as his staff & I'm telling you won't be disappointed with his work. Be sure to tell him, you read my review read more

Over priced. Was told a part was $120 then they ran out of stock but now it's $360?! Save your money and run. Also, mechanics seem straight out of high school. Bring your car to the professionals. read more

This repair shop reminds me of the neighborhood mechanic. Great work and a good price and no deceptions whatsoever from the service writers or the techs themselves for unnecessary and expensive work. This is always going to be my go to shop for automotive repair. Keep up the great work Chris and company. read more

The response given to my post is inaccurate! The first option was never given to me, and it was never discussed! The options were: 1. to put a temporary rubber valve stem, IF the part could not be obtained locally, and would have to be ordered! 2. If the part could be obtained, then I would wait at the shop until the part was delivered so it could be installed, and I would not have to return! He gave me a "ball park" figure of $85/$95 for the part because he DID NOT KNOW THE COST! I, of course, had no idea of what the part would cost, but trusted the shop to do the honest thing, which they DID NOT! I would like to know where did you purchase the part from and how much did it cost you? Do you think that tacking on a $30+ charge was the honest thing to do? read more

I was trying to break the hold that my in the car dealer had on my Audi. A friend suggested that I try CPI. I had brakes and an oil change. They did great work and the price was much better than the dealer. Looks like I found a new place to bring the car. read more

I own a mobile pet grooming business it is very important to me that whoever is repairing my van understand the importance of getting it up and running ASAP. I have to say, CIP did just that. My van would not start and was brought to an auto repair shop. They had it for two days. They said they couldn't find anything wrong with it, but it still wouldn't start. I then brought it to C.I.P. They diagnosed and fixed the problem quickly, and I was back out on the road. I am so appreciative of these guys. Thanks C.I.P.!! read more

Yesterday was my first time using this shop. I came for a inspection sticker without a appointment. They honored the $6 special and didn't try to upsell my or have me do any work to my car. The owner was curious, told me it would be at least an hour and offered to make an appointment. I chose to wait. The waiting room was comfortable and the free WiFi kept to ocupide. When I got my car back in addition to the paper floor map they had placed plastic over over the seat and on the rear view mirror was a free air fresher. Next time I need work done on my car I'll be using this shop. read more

Loving my LED headlights from CIP, they always take good car of my cars. So glad to find a honest and trustworthy mechanic in the area. FIVE STAR SERVICE! read more

Horrible place! You will wait longer than expected for your car to be done. The owner basically pays people to write positive reviews by giving them a percentage off your bill. He doesn't care about you or your car. Oh and if you mention you have a coupon or have AAA or Military (for a discount) he will put you to the back of the line ("cause it's free work" as he would say). Do not go here! Go somewhere where they actually care about you. read more

Chris and his crew are very courteous and knowledgeable. I needed the exhaust on my Lexus repaired and did not want to pay $1000 for a new midpipe from the dealer only to repair an inch long crack. Made an appt for the next day and they got started immediately upon arrival. The guys at CIP explained the repair and gave me a couple of options. In the end, the exhaust was repaired with a very professional weld job and the repair was painted to prevent future rusting. The plastic seat cover and paper floor mat in addition to the air freshener are a great touch that is missing from many repair facilities. Will definitely be returning here for future repairs. read more

Custom Import Performance program new TPM Sensor on my 2008 Accord. They were courteous,efficient and reasonably price. I drove past this establishment for 8 years,not knowing they do collision repair,mechanical repair,window tinting, alarms/remote starters and audio /video installations. I highly recommend giving them a try. read more

Great customer service mechanics very knowledgeable absolutely great job all around very satisfied and they even did a follow up call