Booking has consistently been a challenge. In my experience, George does excellent work when he…read moreshows up--but he has failed to appear twice. I have to carefully coordinate my schedule and meetings, so a no-show is unacceptable. Today, service was refused by another staff member without any explanation. I had called ahead to inform them that the person getting a massage would be running late, and I was told it would be fine, with the understanding that the massage might be shortened to allow time for completing forms. However, when the masseuse entered the room, they had a noticeably negative attitude about the situation. ME as a whole has been going downhill since the pandemic. Turnover is ridiculous and customer service is hit or miss. Here is an excerpt from a similar situation, this review was posted 4/21/25: ".... was scheduled for a 2:00 PM massage appointment with Karen. Upon walking back with her, I asked for clarification about a comment made by the front desk associate, Elisa (sp), who mentioned, "You should get the best service she can give you since you're late." I simply wanted to understand what that meant. Karen responded with an unnecessarily sharp and dismissive tone, saying, "What does that have to do with anything?" Her response felt disrespectful and unprofessional, especially considering my cultural sensitivity to tone and communication style. At that point, I decided to cancel the appointment, as I no longer felt comfortable proceeding. The person who checked me in then informed me that I would be charged for being canceling, I would rather pay the fee than be massaged by someone who addressed me in such a manner." Read the reviews.....customer service is an ongoing issue.

I purchased a 3-pack massage gift series ($300) at the Waldorf, MD location on June 30, 2025. I was…read moretold the recipient could "just walk in" and redeem the package at any Massage Envy location. That turned out to be completely false. The recipient, who understands how Massage Envy works, attempted to schedule on July 2nd. She was told the next available appointment at Waldorf wasn't until August -- even though online availability showed several openings within a few days. It felt like the staff was purposely making it difficult to redeem the gift. When I confronted them, they suggested trying another location. That second location said the gift could only be used at the original Waldorf store -- again, contradicting what I was told during purchase. I called Waldorf to escalate, but was refused access to a manager and even given a fake corporate phone number. The entire experience was unprofessional, dishonest, and frustrating. The associate who sold me the package appeared to know she'd misled me but offered no help. Unless this is resolved, I would not recommend this location to anyone.

This was my first time at Even Keel, and I received a facial. I was impressed with how clean and…read morebeautiful the spa is and how friendly the front desk staff was. My esthetician was professional and did an amazing job!

Sharon is absolutely incredible. I'm a hairstylist and she completely has changed my posture!…read moreHighly recommend!!

I had a lash lift and tint with Katie. I've had the same services twice before at a salon in…read moreFlorida, and thought the results were pretty good. But they were nothing compared to how my lashes look after Katie worked her magic! My lashes are curled perfectly. No clumping or weird angle to the curl. I highly recommend Katie for a lash lift and tint!

Was disappointed that the salon raised prices again with no notice or communication until you get…read moreup to the counter. This has happened twice which is a 10.00 increase in a fairly short time. When I was told and asked about the increase the lady at the register said "it's only 5 dollars". I have enjoyed going there and appreciate my stylist. She should have mentioned this though! A few of the staff can be a bit snooty. I may shop around. I am a good tipper and find these increases with no head up unprofessional.

MGM - LUXURY & TRANQUILITY!!! From the moment I walked in, it was pure peace and pampering. Every…read moredetail. The aroma, the service, the ambiance, was absolute perfection. If you have been needing a reset, this is your sign to RUN and book that spa day. And did I forget to mention, that your parking is Valeted?!?

We came here as a part of a promo through our credit card where we got 2 spa passes for the price…read moreof one and we had a nice, relaxing time here. We just moved to Alexandria so we wanted to check out what this is like in case we want to come back. Our spa pass included a mimosa and access to their outdoor pool, sauna, steam room, jacuzzi, and relaxation lounges. There were also snacks and teas in the lounges. They also provide you with a locker, sandals, and a robe, and all the towels you'd ever need. The outdoor pool was fairly small but there were several places to sit outside with umbrellas so we enjoyed our time there with the view. The sauna was like the saunas in most gyms so I didn't spend much time there but I enjoyed the steam room for sure. The only reason I'm docking a star is that I don't think the spa pass was worth the $100pp it would have been normally, as the amenities were pretty standard and the women's locker room was pretty small. It def makes sense being in the MGM resort and can be great for guests but I'd rather spend my money at a standalone spa like King Spa that had more unique offerings. Still was a great day though and great to know this is right there in case we wanted to come back or try a massage etc.

Was taken here by my boyfriend for an early birthday celebration. Everything was perfect from the…read moremoment we arrived- our room was upgraded to the suite and our couples massage upgraded to a body treatment service- which was incredible. They have the most beautiful treatment room and most comfortable massage table I've even been on. The little touches are what put it over the top- the prepared charcuterie in the mini fridge- our preferred beverages stocked, rose petals on the bed, it was all very thoughtful and beautiful. You can tell Kelly takes a lot of pride in the integrity of the historic home and of her business. Ashley was wonderful too, they were excellent hostesses but did not hover and it felt very quiet and secluded- exactly what I needed! I hope to be back and make this a regular weekend or celebratory thing. The room service breakfast was also incredible. I highly recommend this hidden gem.

This is our second time visiting Beaver Creek Inn & Spa and we will definitely keep coming back…read more The entire place is beautifully decorated by the manager herself, Kelly, who is absolutely amazing! My husband and I always feel so welcomed here. Kelly is incredibly kind, accommodating, and inviting. Breakfast is excellent every morning, and they provide a daily charcuterie board to snack on, which is such a nice, thoughtful touch. We also loved that they have a fully stocked, self service coffee bar available anytime, featuring a great variety of coffees, espressos, teas, and even hot chocolate to suit whatever mood you are in. If you are looking for a place to unwind and relax, this is it. The staff is so friendly, and having spa services available right on site makes it even better. Plus, it is in a great location, just a short, easy drive into Middletown to grab lunch or dinner. This is the perfect place to truly unwind and recharge. Thank you Kelly for making us feel at home and for your generosity. Your warm and positive energy truly shows. We cannot recommend Beaver Creek enough.

Enjoy them for Botox, they keep it very natural. Prices are comparable to other places in the area…read more Staff is very friendly. Wish they had online booking and appointment management available...

i had a BBL and Moxi treatment for the first time yesterday. Sara and Casey were wonderful! They…read moreexplained each procedure step by step and provided a very reassuring and calming atmosphere. I felt perfectly relaxed throughout. They also answered all my questions. Marissa and Sonia are always so welcoming too. Numa is an amazing med spa! Dana B

A cell phone has no place inside a spa, so only one pic was taken... outside. My wife and I booked…read moretwo 50 minute massages at the Terrasse Spa and were pleasantly surprised that we could both be treated at the same time on a Saturday morning. The services were amazing for both of us. The colonial style of the Tidewater Inn was carried over into the spa, but everything looks entirely new and freshly renovated. Highly recommend and we will return!

First time at this new spa. Lovely facility located in the Tidewater Inn. Great massage from Katie…read more Excellent techniques, and she provided advice on how to work out painful areas. I am thrilled that there is a fantastic option in Easton. I highly recommend.

My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

I have a birthday coming up and with two kids, I rarely think about myself, especially when one of…read moremy kid's birthday is within less than a week of my own. A family member asked what they could get me and I said I'd love a massage. It was my part to do the research and find where I wanted to go. I've done the ultra luxe massages at the Four Seasons and I've also done Massage Envy. It's really the masseuse that makes the difference. I looked for best local massages near me and found Serendipity. Reading through the profiles of the massage therapists I was intrigued by Tonya, mainly for what I interrupted as would be a hard massage experience. My muscles definitely needed a hard touch, not just a relaxing massage. I appreciated the extra attention to the sore spots I noted. The process upon arrival was unclear. It was about 10 minutes after my scheduled appointment time that I made contact with an employee and was immediately helped. I'd return again in the future and recommend Tonya to anyone not afraid of a more pronounced touch to the massage.