Javier and team did an excellent job with our new pool, Adam is top notch, Thanks Anthony & Sylvan,…read morewill recommend to anyone interested in getting a pool

Summary: DO NOT WORK WITH ANTHONY & SYLVAN. This was by far…read morethe worst company I have ever worked with. Terrible communication, broken promises, repeated inspection failures, property damage, and constant follow‑up required on my end. A project promised to take 2 months has taken 11 months and is still not complete. Avoid this company at all costs. Details: Anthony & Sylvan were by far the worst company I have ever worked with. I am writing this detailed review to warn others and am including my email address (espermelhem@gmail.com) so anyone considering them can reach out for more details since none of the 27 reviewers included their contact info to just understand how the process went. I am also attaching photos to back up everything stated here. For any cost, DO NOT work with Anthony & Sylvan. Sales Experience: Starting with the salesperson, Brandon Biazo: Before signing the contract, he was so responsive and attentive while plans were being created. The moment the contract was signed, he completely disappeared. Calls, texts, and emails went unanswered, and there was zero accountability post‑sale. Property Damage & Failure to Inform: During construction, Anthony & Sylvan: - Broke my irrigation system and never informed me - Damaged the drainage system and never informed me - Dropped a forklift onto my house In every case, I had to discover the problem myself and follow up repeatedly just to get acknowledgment and pay from my own pocket to fix. Even then, resolution was slow or nonexistent, and I ultimately fixed some of the damage myself to keep the project moving. Project Delays & Broken Promises: I had to manage this project myself every step of the way. I was promised the pool would be completed in 2 months. It has now taken 11 months, and the final inspection is still not completed. They have failed inspections repeatedly, causing major delays, weeks went on with 0 work and no communication and I still have to follow up constantly on next steps, scheduling, and fixes. Construction Management Issues: - Dominic (construction manager at the time, who I believe is no longer with the company) consistently overpromised and underdelivered. I have messages and emails showing missed commitments and false timelines. - Adam Beeson (Lead Construction Manager) communicated slightly better than the others, but I still had to repeatedly follow up on major issues such as inspections, deck completion, and drainage repairs. Communication gaps of days and sometimes weeks were common, even when active issues were ongoing. I have extensive documentation proving this. Supporting Evidence: I am uploading photos of email chains and the forklift damage to my home to support this review. If anyone wants further details, feel free to reach out: espermelhem@gmail.com. I am more than happy to share additional information and documentation.

Ortus exteriors renovated my pool and backyard. I have been paying the price ever since. They…read morewill respond and say they want to make it right but that couldn't be further from the truth. I have a yard full of weeds a pool deck that floods my house and a pool that does not work. If i can save anyone from this 'family owned business', I've done my job. Darren Dobbins

Ortus did a great job fixing my deck, and treating with soil injections. The Ortus team came out…read morequickly and did a very professional job. They reset the pavers, leveled, and added sealant to the pool. The soil movement in North Texas can be drastic, so the treatment will keep my deck level for years to come. Really happy with the results.

I recently had the pleasure of working with Crystal Clear Pools to renovate my pool, which had sunk…read moredue to ground shifting. I couldn't be more satisfied with the experience! Steve and Pablo were incredible in explaining every detail of the project. Their professionalism and expertise instilled a lot of confidence in me throughout the process. Pablo, the project manager, was exceptional. He was always on-site, ensuring everything was on track and effectively communicating the project's status and upcoming milestones. The final product exceeded my expectations, and I am thrilled with how my pool turned out. I highly recommend Crystal Clear Pools for anyone looking to renovate their pool. Thank you, Steve and Pablo, for a fantastic job!

I'm not usually the type to write reviews. But I wasn't satisfied with my previous pool cleaning…read moreservice. When I switched to Crystal Clear i instantly noticed a major difference in not only the quality of service to my pool (and equipment) but, the professionalism as a whole from top to bottom.Their office staff made the entire process, of getting my pool signed up for service hassle free and affordable. Highly recommend!

I needed work done to refurbish my pool (replaster, retile, deck painting). Rick and his team did a…read moregreat job. I found him to be very honest - and helpful to me throughout the entire process. He had great communication with me, letting me know what would happen every step of the way. And he was very responsive when I had any questions. I would recommend Dallas Cool Pools for others needing work done on their Pools.

I contracted Ricardo at Dallas Cool Pools to do a complete redo on our pool that included a new…read moredeck, tile, pool resurface, new led lights and fix return line leaks. His team did a great job on a very involved project and I couldn't be happier!! We had great communication and he kept us updated on all phases of the project and the job was done promptly. I highly recommend contacting them as I have worked with a lot of pool contractors in the past and they greatly exceeded our expectations. Great job to Ricardo and his team!!

We absolutely love our pool that First Class Pools built for us. Ryan Navarro and his team were…read morefirst class professionals. We had a wonderful experience with everyone. Ryan is a great communicator, always answers phone calls, texts, emails, and always makes time to help us with any questions or concerns that have come up. I would recommend him to anyone that is looking to build a pool.

The quality, service, design, and communication are truly first class. They stand behind the…read morequality of their builds and promptly handle and remedy any issues or warranties after the project is complete. Even after the big ice storm last year and before, they communicated what owners needed to do to protect their equipment and pretty much had their team staged to assist and repair customers pool equipment if they had been impacted by the hard freeze. To those considering what pool company to use, just keep in mind you get what you pay for. We had to terminate the first company we went with due to slow progress and poor communication. That "Premiere" company was anything but. Mike and his team at First Class Pool & Spas came in, gave us a thoughtful design based on our wants and space, and delivered a phenomenal product my family utilizes anytime the weather permits.

I think I have found a good pool company! Came out promptly…read moreand did a great job on my filter. Every knowledgeable and reasonably priced as well. I will be using them again this summer! Thanks Alan!

Very happy with their service! We had a pool full of algae due to neglect by last pool caregiver…read more They were locally recommeded and swooped in to save our summer! Alain and team are professional, prompt, curteous, informative and nice. Highly recommend!

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

9/23/2020 Sales comes out great work and fast follow through…read morein the beginning. Work started fast and over fast. Barely got through one year of a very expensive resurface high end product and gray dots started popping up here and there... at year 2, they've made it all the way to the spa. I've tried talking to Mike / Justin about it and he's so all over the board. So said he no longer uses the team who resurfaced our pool ... he sent out a guy who said he could dump chemicals in and it would take it all up , but he couldn't guarantee it. $900 dollars for a gamble is way out of my comfort zone. Have tried communicating with Mike / Justin but omg he's so not on this planet. I hope he's well it was so obvious he couldn't concentrate and had heavy trouble keeping track with a conversation. That being said, I can not recommend this company . Great on the front end, but nothing on follow up. Only up sales and odd customer service. We'll have to resurface our pool to clean out their poor workmanship and drop another huge expensive amount of money to fix this mess. I have read in my research that the product used was not applied correctly and not allowed to dry correctly. When shared with Mike / Justin it's like deer in headlights and again nothing they can do because it's not their problem. Shocking.

Still 1-Star but new information…read more Aquaterra was pool service for the guy I bought my house from. He let the pool go because he wasn't living at the house at the time and it had started turning green. They told me they'd have the pool crystal clear and sparkling. After several weeks, the pool looked worse and they stopped showing up. So, I hired a new guy because despite my daily efforts to keep the pool clean and chemicals balanced things were not improving. He found that they [AquaTerra] let leaves and debris clog the impeller on the pump causing the flow issues. This was caused by a broken basket on the pump side skimmer that they should have but didn't replace. As a result, the filter pressure gauge (which I thought was broken and ordered a replacement gauge for) actually worked but the filter wasn't getting enough flow! Plus, the filter (while newer) had not been cleaned in a long time. To put it in perspective, Aquaterra came out about 2 weeks ago (for 2 weeks straight) and its taken 11lbs of shock (plus several pounds that I've added on my own) to undo what the should have done and didn't in the first place. And, my pool guy came today (Tuesday) and said the pool will be ready for swimming by the weekend. So yeah, don't let these guys near your pool.

I highly recommend AquaTerra Outdoors. They helped us design and execute the backyard of our dreams…read moreafter a tornado. Alan and Tal were very professional from start to finish.