This company may be qualified at pool maintenance, but they subcontract out everything else. The…read moreOwner is responsive and is a very nice/polite individual, but unfortunately is unable to control the quality of his subs that he hires out. We are having to replaster our pool 2.5 years later because of a very poor installation job. We also have multiple cracks in the new coping and the deco seal has also failed. They blamed everything on my pool maintenance company who has 20+ years of multiple pool maintenance contracts, many of which are still with him.

If I could give negative 3 stars, that's exactly what this company would get…read more We hired this company to do some repairs on our flagstone pool deck. We went with John as he was a nice guy and really seemed to know what he was doing, but that's where the, he knew what he was doing part ended. The first appointment to start the work was missed and had to be rescheduled. No biggy, it happens. The second appointment is missed, so now we're wondering what is going on. John made us believe that it won't happen again and guess what? That's right, the 3rd appointment is missed, now we're pissed. If it wasn't for my lady, he would have been off the job right there. So, we schedule a fourth and final appointment. They finally show up. Great, they're here!!! Not so fast. As we're watching more sitting than working, we also start looking at what's done. WOW!!! All you have to do is look at the pictures I've attached. These were taken AFTER we were told they were done. We call John to tell him our displeasure with the work that was done. John says he will be over the following day to look at the work that was done. The following day comes around and John shows up to inspect the work done. John states, wow, this work is not acceptable and that we might be a little nitpicky. Nitpicky?? Are you kidding me?? He says that he will have his guys out the following day to fix any of the issues that we have. Well, the same crew shows up and is refusing to do any repair work. John was actually arguing with his crew that things needed to be done correctly. After them bickering downstairs it was clear that his crew wasn't going to do anything. That's when my lady went downstairs and told John, you clearly aren't going to get these guys to do any work so maybe it's just better that we part ways now. John walked off the job not to be seen or heard from again. Now I know if John reads this, he's going to tell everybody that his contract was with my lady and not with me. First of all, there was never any contract written up, it was all verbal even after requesting a contract and a scope of work, which is required by law. I let that slide, thinking that John would do what he said. I could have very easily reported him to the CSLB for a number of violations. We finally had to get our lawyer involved as we had to pay another pool contractor to repair the horrible work that was done by this contractor. John ended up settling for the very substandard work. Do yourself a favor and find yourself somebody who is actually a pool repair company and doesn't sub out the work to contractors that refuse to do work. THE PICTURES DON'T LIE

Giles Pool and Spa recently resurfaced our pool in Ojai, replaced the edge tile, and repaired the…read morepool's exterior wall. Their quote was competitive, the work was excellent and on time, and George, the owner's, communication and suggestions were very helpful. We are delighted with the results. Their pool cleaning service is also very dependable. We have been using them for several years, and we highly recommend them.

Giles Pool does an impressive job taking care of maintaining our commercial pool, spa and all the…read morerelated equipment. Jorge and his crew are truly artisans. They are master plumbers, electricians and keep our pool looking and running beautifully. They even did the pool resurfacing last year, which came out stunning! They are responsive and do an above and beyond quality of service for us. Their expertise, skill and attention to detail is extraordinary.

I can't say enough good things about Miguel and Lunas HT Service. After another local hot tub…read moreservice vendor left us high and dry, Miguel came in and completely turned things around. We had converted our 2006 spa from a bromine system to a saltwater setup, but the person who did the conversion basically bailed when it came to actually helping us maintain it. We were left confused and disappointed--especially since keeping a hot tub clean and balanced takes more than just flipping a switch. Then Miguel showed up. Right away, he knew exactly what he was doing. He adjusted the salt and chemicals, cleaned out the filters, made sure the jets were working, and offered flexible service options--weekly, biweekly, etc. We picked a plan that worked for our budget, and now I can just relax knowing everything is taken care of. He's reliable, responsive, and clearly takes pride in his work. Whether it's fixing jets, doing a deep clean, or keeping the chemicals balanced, Miguel handles it all. If you need someone dependable who really understands hot tubs--especially saltwater systems--Miguel is your guy. So glad we found him.

Miguel has been the best!! He responded quickly and came very well prepared. He did a great job and…read morewe are very happy with his service. I highly recommend Lunas Hot Tub service.

Paul, came out to quote us a price on our pool. He was able to come out same day. Gave us a great…read moreprice and had our pool looking amazing!!

Rodriguez Pool. Where do I start. Amazing service!! Very professional and friendly. Paul answered…read moreevery question I had. Needed a "Quick start up package" and was very fair with his price. Has way more to offer than the competition. Hope to keep him on for my regular monthly service. Thanks Paul!

Jared is the best. He has helped me out of a bind many times. He has been in the pool service…read morebusiness for many years and knows his stuff. If you looking for pool service, he will not let you down.

Best pool service I have ever had. Great service and reasonable pricing. Commercial and residential…read morepools.

Jordan was incredibly patient and took the time to explain everything without ever making us feel…read morerushed. He carefully tested the water, answered all of our questions, and made sure we understood exactly what our pool needed. Thanks to his help, our pool is finally crystal clear and beautifully blue. Excellent customer service!

Jordan came right over and cleaned up my nasty tub. He's easygoing, friendly, good to work with, 10…read moreout of 10. I signed up for monthly service immediately.

See photo. Improperly installed sand filter lead to heater part breaking and sand all in my spa and…read morepool. He and Yaz both would say this is normal. NOT! We did bring up about the sand both to him and then to Yaz. Whoever is maintaining the pool when they do a backwash, it's important that they can address that issue. I could get into the technicalities of the install issue that we had Santa Barbara Koi identify and fix, but this would get too long. It is true and we appreciate that you could offer to come remove some of the sand when It was identified that too much sand had been put in during install. Then overtime that cracked a certain pipe and overtime it also created heater problems and is why we had to repair and eventually get a new heater. Then the new heater had issues that were super odd and that is when the other company who handles the warranty discovered the issue with the sand filter. Had it and installed correctly we would not have had the eventual pipe issue and the heater problems. If anybody really wants to dive into it, they can private message me. Jared , if you would like more insights about this you can talk to the warranty representative leader in town. I know you both spoke a few times about the issue. I also know that Yaz texted you these pictures in November 2018 but nobody seem to have addressed it until we got Santa Barbara Koi involved - when we had even problems with the new heater because of the sand. Also be very careful that he is not using photos of your property without your permission. We have found images that we have not authorized He reaction to my honest review - just my datapoint - is a bit unnerving.

Jared not only does a great job keeping our pool clean, he found a craftsman and oversaw the repair…read moreof the decaying concrete surrounding the pool. He accurately quoted the repairs, and kept in touch during the entire process. And came in on the low end of the estimate, and far exceeded my expectations. Plus, he's just a really nice guy, and my dog likes him, too. I'd recommend him without reservation.