Hilton Butler has trained both of our dachshunds when they were puppies. For our new puppy we drove…read moreall the way from Fort Worth because we trust them to help us. I would say that at least a part of their training is for us, the dog owners. They are meticulous and thorough. They will come to your house afterwards even ours in Fort Worth.

We had a horrible experience with Hilton Butler dog training and I am still just sick over it. Our…read morefamily was finally ready for a dog. We'd had two precious Shelties who had passed on & our kids were young at the time. My husband didn't want to get a dog, but wanted the kids and I to be happy, so we finally convinced him. Being that my daughter has asthma & allergies, we decided to get a labradoodle. She was precious, we brought her home at 8 weeks. The first two weeks were harder than we had ever expected or remembered! She was jumping and nipping on the kids, which is totally a puppy thing, but I was constantly having to rescue my 5 year old. Potty training was not going well. She ate mulch and ended up with colitis. Then she got an ear infection. We were in a puppy nightmare! My husband was ready to give the dog away. My daughter was devastated. After a weekend of ups and downs, we decided we would pay A LOT OF MONEY for Hilton Butler, this month long program. We were sure this would help us get to the point where our puppy wasn't perfect (we didn't expect a miracle!), but had a few basics down that we could work on from there. She cried all night long in her crate. She chewed everything. It was either get her trained, and miss out on a month of sweet puppy growth, or lose her forever b/c puppy life was causing a lot of stress in our family. It was not what I ever envisioned! We were not a happier family with the addition! Christine talked to me at length when I called to inquire about the training. She made me feel like I didn't need to worry about it, that when we dropped Winnie off they would "fix" everything we were struggling with. She put me at ease that this would be a game changer. And at $2000, it should have been. I was so hopeful that we would be able to make it work and that I could make everyone happy. I dropped Winnie off, after a tearful goodbye from the kids, and my CC was charged as I exited the driveway. Communication from then on was awful. I only got 1 picture of her the entire month and that was after my request. Texts were not returned promptly. I got the excuse of a phone being turned off, or sometimes just no response at all. Very poor communication. But, you assume....hey, they are working on a lot of big stuff with these dogs and I'll be patient b/c I want this training to work. We saw her at the 2 week point for a visit and were not impressed. We left feeling like they had a ton of work to do in the two weeks left. However, we were still sure at this point that she would come home with some improvement. Surely all these reviews were true?? So many 5 star reviews online. We couldn't have a dog who came back to us untrained. She came home maybe 5% better than when we dropped her off. She cried again incessantly when crated. She jumped on the kids. She peed and pooped in the house. And this is when I was taking her out every 15 minutes!! Another concerning factor was that she lost 4 lbs while in their care. A puppy should not be losing 4 lbs in a month. We were happy to have her back because we missed her & loved her, but we were still back to where we were when she left. After a short time, my husband was done. He really isn't a jerk, it must sound that way, but he couldn't handle the dog destroying our house. He was in an awful mood and telling me that he didn't want to be this way, but that he just couldn't handle the stress of the dog along with the stress he is already under. And, I was under stress too. I wasn't sleeping b/c she cried all night long and peed in her crate unless I took her out every 2 hours at night. We found a wonderful family for her. But.....We are out $2000 & still don't have a dog. My son asks to visit her every day. It's heart wrenching. I'm still not over it Part of their services include follow up in home training. After a miserable week, we asked that Hilton come that Thursday to help. We were doing everything the manual said but she seemed to have little to no improvement. I think any improvement she showed was merely due to the fact she was a month older. My husband took off work early so he could be home when Hilton came. He was scheduled to come at 4:00. I sent Christine a text early that afternoon confirming that he was coming. No response. Then, about 6 minutes til 4:00, I get a voicemail that he was on his way to our house but had to turn around because he got sick at his stomach. I believe that is a lie. Only they know the truth, but I do not think he really got sick. We really are owed our money back. The only thing they taught her was the word "off". It was successful about 20% of the time and something I could have taught her myself in a month's time. Bottom line is, we were robbed of our money and ultimately our dog. I wouldn't recommend them to to my worst enemy. They just want your money. They'll make great promises, but you'll get poor communication and there's no guarantee your dog will gain any skills.

Dr. Desiree gives an option to people whose pets hate going to the vet. It was time to put down our…read moresweet sissy so Desiree came to our home and helped us pass sissy peacefully and quiet. She is an angel for pets.

Dr. Desiree was the most kind and patient person. Her "bedside manner" was impeccable and was…read moreexactly what we needed as we said goodbye to our chocolate lab. She wasn't in any rush and listened to all of our stories with such interest. It was so therapeutic to be able to talk so much about our sweet dog as we were saying our final goodbyes to him in the comfort of our own home. I fully and wholeheartedly recommend her to help you, your family, and your sweet pet through such a difficult time as having to choose to say goodbye to your beloved friend. She was also amazing with our 7 year old, explaining what was going to happen in such a gentle way. Thank you Desiree!

Through our years of living here in Sachse we have worked with the animal shelter and animal…read morecontrol a few times. It has always been a good experience, very professional but kind as well. Their first priority is the animals, where it should be. This morning my dog passed and I did not know what to do. I was here alone after a recent back surgery and did not know what to do. I emailed the animal shelter early this morning and got a quick response. They helped me take care of everything while the family was away and were incredibly compassionate and professional. I cannot say enough good things about this shelter and animal control.

PLEASE READ!....I adopted a kitten from the Sachse Animal Shelter..the staff assured me that the…read morekitten should not have feline leukemia and that is was rare ..i trusted in the staff and brought the kitten home to a cat that is a year old to play with. The kitten was diagnosed with feline leukemia and was euthanized. The 1 year old cat contracted the leukemia from the kitten...I will lose 2 kitties over feline leukemia...Yes I learned a valuable lesson..My point is if you are looking to adopt a kitten or cat from this shelter get the kitten or cat checked 1st before taking the kitten or cat home... For anyone who has adopted a cat or kitten at the same time as myself your kitten or cat is at RISK...Adoption took place July 27, 2014...Feline Leukemia is highly contagious...please have your pet checked

While we were on trip, we boarded our dog near Greenville. While in boarding, he injured his paw…read moreand was taken to Animal Medical Center for treatment. Dr Rife and her staff gave him kind and expert care with excellent followup with us after we returned from our trip. Dr Rife is the real deal, she loves animals and their people.

I don't won't to give anyone searching for a clinic to take their pet bunny the impression that…read morethis is where they should go. A year ago I would have said it was. I called today to get my bunny in because she was in GI . I was kept on hold for the longest of time, then when I was answered I was told that they didn't do rabbit procedures but they do see them. I was then referred to someone that doesn't even see bunnies. I also asked if I can go ahead and schedule to have her nails clipped and was told to get whoever see her to do it! I'm not striking against the doctor because she wasn't involved in this incident and could be unaware, but I do say that the front desk help is there as a compliment to the doctor so she might need to reevaluate her staff

Lailia is such of a sweet person who really cares and enjoys her job and takes lots of pride in it…read more I can tell that she really opens up her heart to these furr babies to take care of them. I have full respect for this lady and will definitely will be referring anyone needing boarding here. I love the character that Lailia puts into her business, it really shows what kind of person she is at heart. Keep up the great work!

They have a new name "Ferrel's BNB." Excellent care and super nice people. They send you videos…read moreand photos of your pet while you are away. I will be using them in the future.

Tracey McNichol is the owner of TLC Pet Grr-ooming services. She "offices" out of Rockwall County…read moreVeterinary Clinic. She is a fantastic lady who does a great and loving job on your pet. Let's just get that tiny detail out of the way. I have a big ol' 19 pound kitty who needs (and loves) a good haircut from time to time. He's long hair and I can just tell when he's hot and uncomfortable. In the summer I get his hair cut, in a lion cut, and I can never tell if he's strutting 'round because he thinks he looks handsome or stupid. But with the pom-pom tail, big hairy mane and boots with the furrrrrr, he just can't be beat. Now that we've moved to Rockwall I keep trying to find replacements for all my "best of" list I've used for years in Dallas. I'm picky and not going to let just any ol' gal with hair trimmers touch my kitty. I got her card from the Vet and kept it, knowing I'd need it some day. Once the summer heat set in, I made an appointment. Ozzy got his pill, was amply tranquilized and got his hair cut. She honestly did an awesome job. He's struttin' around, lookin' good and feelin' fine. She only took about 2h (would have gone quicker had he not cheeked his first dose of ACE), and he was back home drunk and sassy quick. She does dogs too, and I'm sure she'll do a great job on your pet. Give her a call! I'm very happy.

Great groomer! Treated my pup as her own and actually groomed per my instructions. Will use…read moreagain!!

We had such a great experience in getting our English Bulldog through Debbie! She takes such good…read morecare of these pups and has a true passion for Bulldogs. I highly recommend her if you are looking for a reputable breeder for beautiful and HEALTHY English Bulldogs! We love our new baby bully!

What an incredible group of people here at the Wylie Animal Shelter. I went in yesterday to adopt a…read moredog for a community pet at my work. Everyone I met at the shelter was so kind and very compassionate about the animals in their care. I found the perfect little fur baby and was able to bring her home the same day. The process was smooth and seamless. I could not be happier! Welcome home, sweet baby Lucy!

We went to Wylie and Sachse to look for a dog. The Wylie shelter is hands down the cleanest…read moreplace, nicest and helpful people. They had even just cleaned the pooper scoopers and lined up to dry. Great job Wylie!