1. Cutone Jennifer MD

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    Kennebunk, ME

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    Cutone Jennifer MD

    5.0 (1 review)

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    4 years ago

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    Seaside Family Health Care - Waiting room

    Seaside Family Health Care

    3.0(4 reviews)
    10.7 mi

    An old school doc, in a good way. By which I mean its literally just the doctor, no giant system to…read moremaneuver. So rare its nearly a unicorn at this point. The only one who was willing to help me with my back injury same day after half a day of calling around. Would happily revisit.

    I rarely post online reviews because I prefer not to speak negatively about any business, but I…read morefeel an urgent obligation to warn prospective patients about this facility and its staff. The front desk reception is exceptionally rude. If you carry any outstanding balance, patient care and mental health immediately cease to be a priority--the sole focus becomes collecting payment. Furthermore, descriptions claiming the facility is "clean" are inaccurate; located inside a mini-mall, the office gives the impression of a temporary pop-up operation rather than an established medical clinic. I received treatment from Micah Malenfant for years. He eventually expressed dissatisfaction with Seaside and departed to launch a private practice, suggesting I transition with him to ensure continuity of care. It was only after I moved to his private practice that Seaside suddenly claimed my final appointment was not covered by insurance, leaving me with a substantial balance. Ever since I prioritized continuing care with my long-term provider, they have treated me poorly regarding this balance. Years later, Mr. Malenfant began abruptly ignoring my communications right when my long-standing prescription renewals were due. After failing to submit my refills or respond to me for over a week, his eventual reply was vague and failed to disclose that his private practice had closed and he was forced to return to Seaside. He subsequently emailed asking if I was available on a specific date to figure out my treatment; I confirmed my availability immediately, but heard nothing back. Rather than professionally addressing the disruption to my care or providing a clear explanation, he sent extensive, highly unprofessional emails detailing his own personal issues and life crises. While I wish hardship on no one and hope he receives any care he may need, a provider cannot operate this way while managing patients. Shortly after apologizing and promising to work things out, his final message stated he would simply no longer respond to me. Both the facility and Micah Malenfant demonstrate severe unprofessionalism, prioritizing balance collection over patient safety and mental health. Navigating healthcare is difficult enough, and no one deserves to experience this level of neglect. If management takes accountability and resolves these issues appropriately, I will gladly remove this post, as I have no desire to criticize anyone unfairly. Until then, please stay away for your own mental health and safety.

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    Cutone Jennifer MD - physicians - Updated September 2026

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