Fabulous job sharpening my old knives that I thought were hopeless. I will be a return customer!read more

Jim&John Brandau have been servicing my knives& scissors for 33 years and simply put,they aero the…read morebest.i have a multitude of tools and they have sold me,and sharpened my knives &scissors to perfection. A.A.A. rating, I highly recommend them. William Morotti

This place is locally owned and a gem. We went after work around 530 ish to get our knives…read moresharpened. I was freaking out that they wouldn't be able to do much as they were about to close. Luckily I was wrong. The person working immediately said he could get it done, and charged us $50 for 5 knives. He was very knowledgeable about knives and even showed us a few that he worked on and made himself. There is art everywhere from Jenny, and it's super cute! They also have small stones you can take as you enter for free. Definitely a nice place to go to even browse around!

We stumbled upon the knife shop a month ago while walking around downtown Cotati. The owners Thomas…read more& Jenny are really friendly. Jenny showed my husband some knives that would suit him. We learned some interesting facts about knives while we were there. We left and said we would be back! Over the weekend, we came back. I took a few knives to be sharpened here. My hubby ended up purchasing an everyday carry pocket knife this time and he loves it! We will be back for all our knives needs!

I just had 6 knives sharpened by George and he did a GREAT JOB. Turnaround was quick and he is easy…read moreto deal with. He repaired one knife perfectly so I can use it again. Thanks George. Dave

We typically sharpen our knives every six months and drop off at a shop in Petaluma that turns them…read morearound in a day or two. Running behind this year ahead of Thanksgiving, I needed an option that would be same day and every once in a while, my procrastination pays off in the form of a new, better option! I called George on the Saturday before Thanksgiving and asked if he could sharpen 45 knives and two scissors (basically all of our cutlery) same day if I dropped off at 9 am and picked up at 5 pm. I was shocked and happily surprised when he obliged. His shop is located on the side of his house and I met him in the morning and dropped off the knives as promised. He texted me early in the afternoon to let me know they were done. He was out front of his home waiting for me at 5 pm when I picked them up. My husband was so impressed at how sharp the knives were! When other reviewers say they're really sharp - they are (but in the best possible way)! Sharp knives are a joy to work with. We own primarily Wusthof and Henkel knives and we are so pleased with the quality of George's work. His prices are reasonable - especially considering the quality of his work and same day service! He cleaned all the knives after he finished. They were wrapped in paper and taped. Completely professional all the way! I cannot recommend George enough.

Amazing human being! John is incredible! He's a mobile knife sharpener! He came all the way out to…read morea Occidental and did a bang up job! I highly recommend him. He is personable, knowledgeable, and has an amazing selection of knives, you can actually purchase. I had six knives sharpened, and my daughter had 2. My knives are so sharp and I am just so very happy. Thank you John for coming all the way up the mountain!

Consistently Great Service, Repairs, and Sales! I've been a satisfied customer for more than 20…read moreyears!

I didn't buy anything and I had nothing serviced but I got exceptional care nevertheless. I have a…read moreDR mower that needed a cable replacement and I went here hoping for a little advice on how to do it (I live in Sebastopol so servicing it here is not practical). I waked into a service area filled with tons of equipment waiting for service and was greeted by Darren. Despite the fact he was very busy, he took a few minutes to show me how to do the replacement. I wished him well as we shook hands and I left feeling a little better about the world.

I come here because I always experience amazing customer/shop service (Jeff the mechanic is the…read moreman!) and Jeremy is one of the best salesmen I've met in the industry. His knowledge and personability are rare traits these days, and it's hard to find folks that will go the extra mile who genuinely care about getting you the right tools. We bought a wood splitter this weekend. We are really grateful that the owner held it for us all week! We have been excited to pick this up and we are stoked to keep supporting a local shop that sells quality equipment. There were two gentlemen working when we made the purchase, Jeremy and some other guy named James who I had never met before. They were a bit busy and we weren't in a rush, so we waited for things to simmer down after Jeremy rang us up so we could get a run-through of the equipment and load it up. Really no big deal to wait - I worked retail for years I know it can be hectic - but Mr. Jimbo didnt seem at all interested in actually helping when he could have sped things along. He literally just acted like we were "in the way" or we were some sort inconvenience. I came back in to ask a question about a pin for the hitch mount (Genuine safety inquiry, so a legit concern.) Dude just stood behind the counter sneering at us and snapped at Jeremy to, "Make it quick...." Um, we just spent nearly 3k on a machine, can you at least act like you work here or give a hoot about the customers? He apparently gave us dirty looks the entire time we were there, my husband pointed this out as we were leaving, so I'm not the only one who took note of his insolence. I will remain a loyal customer, but hopefully I can consult with everyone else who works there. Maybe James would be better off working at the DMV...Insufferable people seem to fit in well there.

I am extremely dissatisfied with this business. My husband dropped off our weed stringer yard…read moremachine for repair on April 13th. We were told due to it being the beginning of spring that it wouldn't be done for about 4 weeks. Which was understandable. However, here we sit on July 1st without our machine . My husband has been by on 3 separate occasions and keeps being told 2 weeks and then a week. He has also had to since go and purchase another machine due to the fact that we do landscaping part time and needed this for work. I'm sorry but this is unacceptable.It has been 2 and a half months and it still isn't done. I don't know what the issue is over there but we should be discounted on the price or compensated in some way. When my husband said something to the manager regarding the machine not being done in a timely fashion the manager was like well that's the price we quoted you. Yes it was but we were also told it would be 4 weeks not 10+ weeks. We definitely won't be doing business with this store again.

These guys continue to be absolutely amazing. Quick, courteous, and very cost-effective... and…read moreshowed me what went wrong, and they were quick to fix it... with a laugh and humor, no less. These guys are great, and I would highly, highly recommend them.

They fixed a lawnmower that wouldn't stay running. They put a new part in. Always use them for…read morewhatever I need. Very responsive. Get all my questions answered, as well! Highly recommend them!

Always helpful and guide you to your best options, never had a complaint for them, always great…read moreservice

I rarely leave reviews, but my experience with Reliable Hardware and Steel was beyond disappointing…read morefrom start to finish. In February 2026, I came in and met with William about building custom standing marquee frames for my business. He drew up plans and told me they could make adjustable frames that would hold my marquee letters and numbers. After several days with no follow-up, I had to repeatedly call and leave messages before someone finally called back and apologized. I returned to the shop and William admitted he had forgotten about the project and had misplaced the original drawings. We went over everything again from scratch, and he even brought in another senior welder to discuss ideas and create a mock-up to make sure the final product would work correctly. I made it extremely clear that these frames were needed for booked events, including the Sonoma County Cheese Festival on March 21st. I was assured multiple times that the project would be completed in time. I was also told the work should only take a few hours plus material prep, so the pricing discussion sounded reasonable at first. At their request, I brought in my marquee numbers so they could properly mock up the frame and ensure everything fit correctly. After dropping them off, communication once again completely disappeared. I called multiple times trying to get updates and eventually stopped expecting responses because of how poorly communication had already gone. Over a month later, long after the deadline had passed and after I had already been forced to look for other solutions for my clients, they finally called me to come see the frame. The frame itself was rusty, had water inside it, and the quoted price ended up being around $1,150 for ONE frame -- far higher than what had originally been discussed. What upset me even more was the condition of my marquee numbers when they returned them. They were dropped off in excellent condition, freshly painted, and barely used. When I got them back, they were filthy, stained, covered in rust residue, and appeared to have been left sitting in water. The wooden bases were compromised and now require repairs and repainting before I can even rent them out again. As a small business owner, this cost me time, money, missed opportunities, and damage to equipment I worked hard to build. To make things worse, after I declined the frame because of the condition and pricing, the interaction became hostile. Instead of handling the situation professionally, I was told to "get the fuck out of my shop," followed by additional insults from management. The lack of communication, missed deadlines, poor care of customer property, and unprofessional behavior made this one of the worst business experiences I've had.